Dodge Durango Complaints (2021)

208 consumer complaints on file.

#11774442October 29, 2026
UNKNOWN OR OTHER, VISIBILITY/WIPER, BACK OVER PREVENTION: WARNINGS
My 2021 Dodge Durango has an unresolved Safety Recall 66B / NHTSA Recall 24V-436 involving the radio software and rearview camera functionality. I brought the vehicle to an authorized Dodge dealership and specifically asked about the unresolved recall and the required radio software update. The dealership attempted to perform the required updates but told me the radio would not accept or complete the updates. I was then told that the radio would need to be replaced at a cost of approximately $1,300. The vehicle’s center display and other radio functions continue to operate. Apple CarPlay connects and displays properly, including Apple CarPlay Maps, and the screen displays music information and the elapsed time as though audio is playing. The rearview camera displays properly most of the time. Occasionally when the vehicle is placed in reverse I have to put it back in park to get the camera to appear. Safety-related sounds, including the seatbelt warning and emergency/hazard warning sounds, also continue to function. The back up sounds beep fine. The primary audio/music playback is what is not producing sound. The dealership has not provided me with written diagnostic results, specific error codes, or documentation explaining why the recall software update could not be completed or establishing that the radio hardware itself has failed. My concern is that an open safety recall has not been successfully remedied on my vehicle. Instead of completing the recall software remedy, I have been told that I need to pay for a replacement radio. I am requesting that NHTSA review whether the recall remedy is being properly handled when the radio will not accept the required software update. The issue has been confirmed by the Dodge dealership, but I have not been provided documentation identifying the specific failure that prevented the recall update from being completed. Stellantis corporate case management is also reviewing the matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773942October 27, 2026
EXTERIOR LIGHTING
Dodge Durango daytime running lights are a known problem. Running lights commonly stop working on 2020+ Dodge Durango’s. It is not a replaceable bulb, the entire headlight assembly must be replaced. This is a safety concern as many people do not turn their lights on while driving in fog. Dodge needs to be held responsible for this faulty part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11774115October 27, 2026
EXTERIOR LIGHTING
I am filing a safety complaint regarding the defective rear liftgate LED taillamp assembly (“racetrack” lighting) on my 2021 Dodge Durango GT. Sections of the LED lighting have burned out and no longer illuminate, reducing rear visibility and creating a potential collision hazard, particularly at night or during poor weather conditions. No dashboard warning lights or messages appeared to alert me to the failure. This failure is consistent with the manufacturing defect addressed by Stellantis in its recently announced warranty extension for certain 2018–2024 Dodge Durango vehicles. On October 27, 2026, I brought my vehicle to an authorized Dodge dealership and presented the applicable service bulletin. Despite the visibly failed LEDs and the documented warranty extension, dealership personnel stated that no warranty extension applied to my vehicle. Following an approximately 45-minute telephone conversation with Dodge Customer Care, I was informed that coverage is VIN-specific and that my vehicle was not included in the affected population. This is concerning because my vehicle falls within the specified model-year range and exhibits the same reported failure. Dodge representatives stated that nothing could be done and advised me to file a complaint with NHTSA. I believe the manufacturer’s affected-vehicle population may be improperly limited, excluding vehicles experiencing the same defect. I request that NHTSA investigate the scope of this failure, the potential safety implications, and whether additional vehicles should be included in the manufacturer’s corrective action. The vehicle can be made available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11773101October 22, 2026
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The rear license plate light burned out and I was pulled over. I ordered 2 new lights and installed them. Neither worked. I put the old lights back in and then both stopped working. Then the race track light failed. Additionally, the front headlight race track also failed. This is a know manufacturing defect in these cars and nothing is being done about it. Took the vehicle to a repair shop and they said the entire rear race track needs replaced. The part is 1800 and back ordered until 2027. The labor is an additional 1500. This is totally unacceptable and the car should be repaired at no cost. There is literally a class action law suit going on over this well documented issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772381October 20, 2026
EXTERIOR LIGHTING
Day time running light gone out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769360October 6, 2026
FUEL/PROPULSION SYSTEM
Driving down the I-10 early morning there was a loud bang, didnt notice anything in the road ahead of me so I kept driving for another mile or so until I heard something dragging. Activated my trunk camera and saw sparks flying. Pulled off the freeway and found my fuel line dragging on the ground and fuel spilling out the bottom of my fuel tank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766613September 24, 2026
STRUCTURE:BODY, VISIBILITY/WIPER
On XXX I had to have the rear window replaced as it shattered on Royal Palm Beach Community High School property in [XXX]. Earlier that morning before heading to work I stopped to get gas and cleaned the rear window at the XXX on the corner of [XXX]. When I went out to my car on break I noticed the rear window had a large hole in it. I contacted school police and they confirmed no one was near my car. I scheduled the fix and Safe Lite came to my work and replaced the windshield in the parking lot, under school surveillance [XXX]. My out of pocket cost was $50.00 which I put on my capital one credit card, even though I could ill afford it. In XXX my husband and I moved to [XXX], during one of the many 3.5 hour trips across the state, the ENTIRE REAR SPOILER ASSEMBLY DETACHED WHILE I WAS MERGING ONTO XXX. I did not know it at the time. Later I realized the assembly was no longer attached and there was a wire hanging down, getting hit by the wiper blade. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766455September 23, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2021 Dodge Durango. The contact stated that while pulling up to the residence, there was a gurgling sound coming from the vehicle. While the vehicle was parked and turned off, the gurgling sound got louder. The contact's husband opened the trunk, and the coolant reservoir exploded. The dealer was contacted by phone. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 90,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765958September 21, 2026
AIR BAGS
The vehicle was involved in a collision that resulted in deployment of the frontal airbag system. After obtaining the vehicle following the collision, I observed what appears to be an abnormal deployment of the front passenger airbag. The driver frontal airbag deployed outward from the steering wheel into the driver occupant area. However, the front passenger airbag appears to have deployed underneath and/or inside the instrument panel rather than fully deploying outward into the front passenger occupant space. The passenger airbag is visibly located behind and underneath portions of the dashboard. During deployment, the upper passenger-side instrument panel was severely displaced and torn. A large portion of the dashboard was pushed upward toward the windshield, and the dashboard covering separated and tore near the windshield. The airbag itself appears to have remained substantially trapped or obstructed behind the instrument panel instead of fully presenting itself in front of the passenger seating position. This raises a serious safety concern because the purpose of the passenger frontal airbag is to provide occupant protection during a qualifying collision. Based on the condition observed after the crash, I am concerned that a passenger seated in this position may not have received the intended protection from the airbag because of the manner in which it deployed. The vehicle and the relevant components are currently available for inspection. Detailed photographs have been taken documenting the condition of the passenger airbag, instrument panel, dashboard damage, driver airbag deployment, and surrounding components. The vehicle has not been repaired in this area since I discovered the condition, and I am preserving the relevant components so they can be examined if requested. At this time, it is UNKNOWN whether there were any airbag/SRS warning lamps or warning messages before the collision because I was not the owner/operator of the vehicle when the collision
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11761144August 31, 2026
EXTERIOR LIGHTING
The driver side daytime running lamp no longer works after 55000 miles. The daytime running lamp (DRL) is an led light strip that requires the entire headlamp to be replaced. Anyone can inspect the issue at any time. The issue presents a risk to oncoming traffic who cannot see my entire vehicle especially at dawn / dusk and foggy days. The daytime running lamp is utilized to alert oncoming traffic and pedestrians that a car is approaching. The dodge dealership that I purchased the car from is aware of the issue and has neglected to resolve the issue. An independent auto mechanic has confirmed that the DRL is malfunctioning. There weren't any warning signs or messages. The light just shut off and has not turned back on. A new running lamp is $1200 and requires approximately $500 in labor to install. This is not an issue that is simply solved by changing out a $20 light bulb. The issue began about 2 months ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760767August 30, 2026
UNKNOWN OR OTHER
The vehicle’s manufacturer-installed infotainment system repeatedly displays an intrusive error message while the vehicle is being operated. The message obstructs the navigation display and requires the driver to manually interact with the touchscreen to dismiss it. This creates visual and manual driver distraction. The manufacturer/dealer has been notified at Carvana Chrysler Dodge Jeep RAM of Sacramento.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760600August 29, 2026
EXTERIOR LIGHTING
Drivers side running light went out at 65k miles. Hundreds of complaints on same issue online. Not covered after bumper to bumper
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760124August 27, 2026
STRUCTURE:BODY
Rear Spoiler Recall in 2022 on Dodge Durango GT. Recall was not fixed due to part not available. I opened my rear hatch on Monday August the 18th and the rear spoiler detached on the left side. I took it to Interstate Dodge in [XXX] on Tuesday XXX due to rear spoiler problem could raise risk of a crash. I called Stellantis who handles recalls to get them to pay for the repair and they stated that is the dealership decides to charge me or not and their is nothing they can do. I personally think the manufacturer should be held responsible and pay full repair cost due to it being a recall and they did not manufacture a repair part for this specific recall. The vehicle was inspected by Interstate Dodge during the recall but being there was no part to repair it nothing was done. If this would have happened while I was driving it someone could have been injured. The recall stated that it could come off while driving the vehicle or when opening the back hatch. Dodge headquarters should be responsible for the repair and not leave it up to the dealership to decide. The dealership is there to make money not help the consumer. I did speak to the service department at Interstate Dodge and they stated they would not honor the recall. The Stellantis department did try to contact the dealership but no one answered nor tried to contact them back. Stellantis even emailed the dealership and got not response. I think the dealership should honor the recall and fix it free of charge. The dealership has had my vehicle since XXX and still has not picked up the spoiler from where the had it painted. Supposedly they will pick it up today, XXX at 3:30 and attach the spoiler tomorrow before lunch for me to pick up. I have to pay in full when I pick the vehicle up. Can I be reimbursed for this after your office investigates this matter? Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759317August 25, 2026
EXTERIOR LIGHTING
The driver side headlight is malfunctioning causing the daytime running light to not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759314August 25, 2026
EXTERIOR LIGHTING
Driver side DRL went out at 50k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759312August 25, 2026
EXTERIOR LIGHTING
Half my taillight went out randomly, causing only half of it to work at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759301August 25, 2026
EXTERIOR LIGHTING
My vehicle is 5 years old with 54,000 miles on its and my driver's side headlight has failed. The headlamps are LED and in order to repair them, the entire housing needs a replacement, not just a bulb. My headlights need to be operational in order to drive safely at night. I have an appointment with the dealership to confirm the issue. There were not any warnings or failure symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759284August 24, 2026
EXTERIOR LIGHTING
Drivers side running lights are not working. So you are forced to turn off daytime running lights or have one out. This seems to be a very common issue with dodge Durango for some reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759186August 24, 2026
EXTERIOR LIGHTING
It’s known that the DRL and race track tail lights go out faster than what they should. Also the tail lights once the lift gate is open on the edges of both sides are very sharp. My DRL on my 21 Durango with only 59k miles just went out. That is way to fast and the price to fix is insane
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759145August 24, 2026
EXTERIOR LIGHTING
I am submitting this complaint regarding an ongoing headlight/turn signal failure on my 2021 Dodge Durango involving the factory LED turn signals that are sealed/encased within the headlight assemblies. The driver-side front LED turn signal failed first, and now the passenger-side front LED turn signal has also failed. Because these LED turn signals are integrated into the sealed headlight assemblies, this is not a simple situation where a standard turn signal bulb can be replaced. The failure can require replacement of the headlight assembly, making what should normally be a basic safety-related lighting repair significantly more expensive. I am concerned that this may be a widespread defect affecting Dodge vehicles equipped with this style of LED headlight/turn signal assembly, rather than normal wear. Both sides failing on the same vehicle raises concerns regarding the durability and expected service life of the integrated LED turn signal components. Turn signals are an important vehicle safety feature used to communicate a driver's intentions to other motorists and pedestrians. When an integrated LED turn signal fails, other drivers may not be able to clearly see that the vehicle is turning or changing lanes, increasing the potential for an accident. I am requesting that NHTSA investigate complaints involving premature failure of the integrated/encased LED turn signals and headlight assemblies on the 2021 Dodge Durango and other similarly equipped Dodge vehicles. If these failures are determined to be caused by a common defect in the LED components, wiring, electronics, or headlight assembly design, I believe the manufacturer should be required to provide an appropriate remedy rather than requiring vehicle owners to bear the expense of replacing complete headlight assemblies for failed safety lighting components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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