Dodge Durango Complaints (2021)

208 consumer complaints on file.

#11649753March 21, 2025
EXTERIOR LIGHTING
DRL on left side does not work. After looking online it looks as if this is a common issue and most likely 2021 models are no longer working. It is safety hazard due to it being a light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648093March 13, 2025
EXTERIOR LIGHTING
The driver side headlight fixture has gotten moisture into it. This has caused the "racetrack" LED daylight running light around the headlight to fail. After doing research, this is a common issue amount 2021 and up Dodge Durangos. At this time, there is also a class action lawsuit for the rear LED lighting using probably the same design that is also failing. The fix is replacing the headlight housing which is approximately $1,500+ for part and repair. Yes, this can be inspected upon request. The safety risk is that only one of the daylight running lights works so visibility will be poor for other drivers. My inspection mechanic noticed this issue and described it being the moisture in the headlight to be the most direct cause of the malfunction. There were no warnings that the equipment was failing. It would be on one day then off the next and then it stopped working completely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647838March 12, 2025
ENGINE
Driving in traffic when suddenly a large volume of smoke was pouring out from my vehicle obscuring the view of everyone behind me. Pulled over and shut down, found coolant all over engine bay and had vehicle towed to dealership. Dealership replaced hose assembly under warranty but was without vehicle for 6 weeks waiting on the part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647623March 11, 2025
ENGINE
On [XXX] my Durango started leaking coolant and steaming while I was driving. The steam was rising through the openings in the hood and was getting on the windshield. The coolant was pouring on the ground. I had to stop the car to prevent it from overheating. I had the vehicle towed to the dealer and they told me a coolant hose had broken at the rear of the engine. I did some research on this specific leak. I have a friend with the same year and model/trim as my Durango who also had the same exact problem just past 30K miles. When I looked online, I can find many instances of this same failure. Here's one example that includes some excellent photos of the issue: [XXX] The Dodge PN for this failed component is: 55038042AJ. This part is common for 2011-2025 Durangos and is on at least the 6th engineering revision as evidence by is cross compatibility with 55038042AE, 55038042AF, 55038042AG, 55038042AH, 55038042AI. This issue is systemic and dangerous. The engine can lose all coolant and overheat without warning. It spills coolant on the roadway creating a hazardous condition and the driver's view can be obstructed by the coolant on the windshield and in the air. There was no advance warning of this failure and I don't expect this sort of failure when a vehicle is so new and well maintained. The dealer fixed my vehicle at a cost of over $1700 for this repair which was just barely past the manufacturer's warranty term for the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647458March 10, 2025
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Racetrack taillight got water inside of it. Full Rear taillight is now not functioning and I have no brake lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646263March 4, 2025
EXTERIOR LIGHTING
The racetrack tail LED lights burn out and fail. It is a safety concern because of visibility and since they are vulnerable to water damage from rain or car washes, the light assembly can get corroded and burn out other electrical components. This leads to failure of backup lights, license plate lights, and rearview backup camera. The problem has been reproduced thousands of times as is evident by all the Durango's on the road exhibiting the same burned out tail lights. There is no warning or message, etc. prior to failure. The cost to repair is an outrageous $2000 (parts & labor) at minimum.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644985February 26, 2025
ENGINE, FUEL/PROPULSION SYSTEM
Car shut off while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640143February 1, 2025
ELECTRICAL SYSTEM
I attempted to pull off from sitting @ a red light & the System Electronic Stability Control along with shift selector illuminated. At that time it causes this vehicle to not move. Transmission light came on as well & everything is blinking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638344January 24, 2025
SERVICE BRAKES
Vehicle fitted with optional high-performance Brembo brakes as part of the tow-n-go package. Front calipers are seized at just over 40k miles. Passenger side pads worn 1/4" more than drivers side. Luckily did not cause an accident however this seems to be a very common problem with these brakes if you google it, many similar reports. Vehicle barely 4 years old. $5k+ repair bill at a Dodge dealer for new calipers, discs and pads and Dodge won't cover it under (now expired) warranty even though the uneven pad wear was missed at last service (so much for safety inspection).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637252January 21, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
Vehicle was parked/backed in on a right slope. Crunk the vehicle and it instantly started rolling and we couldn’t get it to stop. My safety and others safety was at risk because the vehicle could’ve hit anyone walking in the parking lot, incoming vehicle or easily hit the building where people live. The state highway patrol did come out and have a look at the vehicle. There were not any warning lights on at all.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11636274January 16, 2025
EXTERIOR LIGHTING
The day time running light on the driver's side has gone out. Being a lighting issue, this affects visibility of the vehicle and therefore is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634464January 6, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I've read a bunch of complaints about the drivers side daytime running lights having an electrical issue and the lights stop working. It's a common theme that it's only the drivers side which indicates faulty wiring which could possibly lead to a fire sometime. Ours is now not functioning. It just stopped working yesterday and I started to investigate it on my own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634385January 6, 2025
ELECTRICAL SYSTEM
The contact owns a 2021 Dodge Durango. The contact stated while driving approximately 40 MPH, the infotainment system was independently switching devices on and off. The contact stated that he had observed that the message "Box Error Disconnecting - Take Vehicle to an Authorized Dealer" was displayed intermittently. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that system software needed to be updated. The vehicle was repaired. The contact stated that the failure reoccurred. The contact stated that the vehicle had been taken back to the same dealer several times for the failure where the vehicle system was switching on and off or shutting down other systems. The contact was advised that if he was using the navigation system during his trip the system was shutting down. The same failure occurred when the heat was engaged and was switched to AC. The contact stated that the same failure was occurring while using the defrost system and was switching to AC. The contact stated that after each appointment with the dealer ,he was advised that the vehicle was repaired; however, the failures reoccurred. The manufacturer was informed of the failure. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631696December 19, 2024
EXTERIOR LIGHTING
The drivers side daytime running light led failed at approximately 56,000 miles and less than 4 years. The dealer (Dover Dodge) has informed me that the LED can’t simply be replaced , but the entire headlight has to be replaced for $1,400 dollars including labor. This component is not supposed to fail so early. It is unreasonable and premature for a component like this to fail and the only recourse is to replace the entire headlight assembly. I believe this is a design flaw that Dodge should recall or at the minimum extend the warranty on. It is not safe that my daytime running light will remain off on the drivers side. This condition will certainly lower my visible presence on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630544December 13, 2024
EXTERIOR LIGHTING
Driver's side daytime running light (part of the headlight) stopped working. Internet search indicates this is a common problem. Vehicle & part are available for inspection upon request. I have not brought this issue to the dealer yet. I only noticed it when someone else was driving it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627774November 27, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Drive lights on driver side always stop working or work improperly, after looking into it I see its such a common complaint and always on drivers side, dodge refuses to look into it although it cant be a coincidence that its always on Durangos and always on the driver side exact same light. Theres was no warning lights on dash and fuses are good.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626288November 19, 2024
BACK OVER PREVENTION
The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V436000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626277November 19, 2024
EXTERIOR LIGHTING
Daytime running LED does not work and headlight is not properly lit in the dark. Headlight assembly is not covered by extended warranty.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11625742November 17, 2024
EXTERIOR LIGHTING
The drivers side daytime running lamps no longer work. This feature is supposed to allow other drivers to see me during the day when headlights are not needed to see. I have checked the fuse and it is good. I also toggled the option off and back on in settings. Passenger side works but not the drivers. This part has to be faulty since everyone on the dodge forums state that only the drivers side on their vehicle quit working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623297November 2, 2024
ENGINE
I noticed this morning when approaching the car that there was an oil spot under the car. I checked the oil and it is two courts low. There is oil puddled on the frame rails under the coolant reservoir. When I took the coolant cap off, there's nothing but oil in the tank. We have yet to have the car towed and inspected by a certified mechanic. The car drove normal and was within normal operating range when parked. Car has been serviced by a local certified shop at all intervals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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