Dodge Durango Complaints (2021)

208 consumer complaints on file.

#11493515November 14, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On several occasions the informatic system makes a loud boom and the screen starts pixelating and shuts down, then randomly restarts. I have been to the dealer several times and once the replaced the system and it is still happening almost causing me to have a collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492648November 7, 2022
TIRES
I had 4 Pirelli tires that were down to 3/32 to the point where the threads were showing near the inner sidewall on the tread in under 15000 miles. Tire information: Pirelli Scorpion Zero All/Season run flat tires Tire Size: 295/45/ ZR20 (110Y) M+S My safety as well as others would've been at severe risk if I wouldn't have replaced my tires. They would've blown out near the inner sidewall on the tread. I brought my vehicle in to the dealership to have an alignment and all specs were in spec which would indicate there shouldn't have been premature or uneven wear on the tire. They did confirm that under 15000 miles is extremely premature for these tires to be worn. The tires have only been inspected by the dealership, nobody else at this time. There were no lights on the dash indicating any sort of issue. I called Pirelli about the issue and they stated that there is no mileage warranty on the tires put on at the time of manufacturing. They stated that this complaint was "definitely not the first they have heard and it is not uncommon for premature wear to occur" but couldn't provide any further comment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489716October 18, 2022
AIR BAGS, SEAT BELTS
#1 The word " Air bag ! " notification would display on dashboard, #2 An "SOS" message on radio screen. #3 Red light on rearview mirror at or near emergency button. this would occur intermediately at start up, and or during driving at times. Vehicle was dropped off Wednesday, October 12, 2022 and is currently at "Bill Snethkamp Chrysler Dodge Jeep Ram" 16400 Woodward Ave, Highland Park, MI 48203 where i was told that it has a seatbelt issue which can cause airbag issue, and due to safety concern, my vehicle will have to stay..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485804September 22, 2022
STRUCTURE
The contact owns a 2021 Dodge Durango. The contact stated that while opening the rear hatch, he noticed a bolt inside the hatch from the rear spoiler. The contact took the vehicle to a local dealer, where it was diagnosed with needing the rear spoiler to be replaced. The vehicle was not repaired due to not having the parts available. The contact stated that while driving 65 MPH, the rear spoiler detached from the vehicle and hit the highway. The contact parked the vehicle and retrieved the rear spoiler. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V842000 (Structure); however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485684September 21, 2022
POWER TRAIN
The transmission slips during initial acceleration and causes the driver to dangerously accelerate ahead unexpectedly.This has been occuring since I purchased the vehicle in July of 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481570August 27, 2022
TIRES
All four tires have worn down after only 18,600 miles. They are bald after only minor use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472342July 5, 2022
STRUCTURE
The contact owns a 2021 Dodge Durango. The contact stated that while driving approximately 70 MPH, there was an abnormal banging sound detected. The contact became aware that the spoiler had partially detached and was dangling from the vehicle. There was no warning light illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 21V842000 (Structure) for which the VIN was included. The manufacturer was not notified. The approximate failure mileage was 31,911.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464652May 14, 2022
STRUCTURE:BODY
I was driving on the freeway in clear weather, no traffic, and smooth driving. Suddenly, the rear spoiler made a loud sound and broke free from the vehicle. While it was falling, it also broke off a large portion of the rear wiper, and both rear wiper and rear spoiler crashed onto the freeway behind me. All I could see was a small hose and a wire hanging out the back. I pulled off the freeway and took pictures of my mileage as well as the affected areas of the vehicle. Dodge has a recall for this exact problem on some VIN's of the same model year as my vehicle, but my specific VIN is not covered by the existing recall. The existing Dodge recall reference number is Y73.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464275May 11, 2022
VISIBILITY/WIPER
Sunroof spontaneously shattered while driving. The shatter was accompanied by a very loud noise. Dealer has been contacted and the sunroof will be replaced under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458177March 24, 2022
VISIBILITY/WIPER
Cracked windshield 5 months after purchase and again 11 months after purchase. Both times in the same location along the bottom over the top of the VIN number plate. Refer to MC-10187012-9999
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457944March 23, 2022
BACK OVER PREVENTION
The contact's wife owns a 2021 Dodge Durango. The contact stated that the rearview camera failed to engage while reversing. Additionally, the contact stated that the navigation screen failed to engage while driving and he was unable to use the GPS. There were no warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that the navigation screen needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457605March 21, 2022
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA Campaign Number: 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454357February 27, 2022
STRUCTURE:BODY
2021 Dodge Durango R/T power liftgate fails to recoil when an obstruction is met before latching. The liftgate will squeeze upon object and try to latch and then it just stalls. The problem has been demonstrated over and over again at two different dodge service centers. It has been replicated by technicians in the field. FCA Corporate is aware of my complaint. The field representative said this is normal. If this was a child’s hand or an animal’s paw, it would be crushed, until it stalls. The owners manual clearly states if anything obstructs the powerlift gate while it’s closing or opening the liftgate will automatically reverse to the closed or open position after multiple obstructions in the same cycle to liftgate will automatically stop and must be opened or closed manually. This happens on the first attempt not multiple attempts. There is nothing in the owners manual warning customers about this safety hazard. I am not excepting the answer this is operating as designed. This needs a full investigation and should be a recall on all dodge vehicles which my understanding is manufactured after 2011 until present, according to service manager. This can be duplicated using towels rolled up, cargo liner sticking out of trunk, or other objects like a beach chair bag is how we discovered it. Furthermore, if in a parking lot or at home and you are going into store/home it looks liked it’s latch. Your vehicle is liftgate is unlatched! You do get a warning message on dash obstruction detected, but the liftgate fails to recoil as it just try’s to squeeze itself locked. Then it just stalls. FCA executive agrees the instruction do not line up with the way it’s described to work. What will it take? A small child’s hand, a dogs leg, or someone’s fingers? Dealer said it was pinch sensors but now stated they are not the issue. It’s a poor design with power lift gate strut. Vehicle was in shop for 45 days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453135February 20, 2022
STRUCTURE:BODY
The rear spoiler detach while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452811February 18, 2022
SEAT BELTS
UNKNOWN reason for failure. The driver side and passenger side seat belts will not retract and do not get tight. This is very dangerous!!!! There are thousands of Durango owners dealing with the same problem. This should be recalled immediately! It will not be good if someone were in an accident and departed from the vehicle because the seat belts weren't working properly!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452461February 17, 2022
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2021 Dodge Durango. The contact stated that while the vehicle was parked unattended, it caught fire without warning. The contact stated that the fire extended to the house, which also caught fire. The fire was extinguished with the assistance of the fire department, who informed the contact that the source of the fire was electrical. There was no police report filed. There were no reported injuries. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The local dealer was not notified. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 22,000. The VIN was not available.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11445509December 29, 2021
EXTERIOR LIGHTING
Auto leveling headlights are pointed too low, not providing enough lit view of the road at night. This is a constant issue and not intermittent. Not being able to see far enough ahead of a vehicle travelling at the speed limit, could cause harm or even death to the operator, passengers or objects in the road. Dealer confirmed lights are pointed too low. Vehicle has not been inspected by the Manufacturer, Police, Insurance Representative. It has only been inspected by the dealership. No warning lamps, messages or other symptoms. I just purchased this vehicle and it was like this when I purchased it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443116December 8, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
In the smallest snow flurry while driving the FCW system, as well as the ACC system will disable themselves because the system reports the sensor is blocked. This has happened every time I drive in any kind of currently falling snow. If I stop the car, wipe the sensor off, and continue driving, the system will work for a little while until snow clogs/accumulates on the sensor again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438669October 29, 2021
EXTERIOR LIGHTING, UNKNOWN OR OTHER
On my '21 Durango, the backup camera has been so horribly bright at night that I have come to putting my hand or a towel over the screen so that I can look at my side mirrors when backing up. I have visited the dealer and their resolution was to lower the brightness setting which had no effect on the backup camera. This is a huge safety issue backing up at night whether it's in a parking lot or driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438461October 28, 2021
STRUCTURE
The contact owns a 2021 Dodge Durango. The contact stated while driving approximately 65 MPH, the rear roof spoiler detached from the vehicle. The contact was able to retrieve the spoiler from the side of the highway. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The approximate failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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