Country Coach Allure Complaints

18 consumer complaints on file.

#11423916July 8, 2021
ENGINE
While driving on a busy 6 lane highway, the engine "derated" and then shutdown while trying to exit highway. Lost power steering and ability to steer. Shutdown was programmed by Caterpillar C9S engine emissions system. Was able to avoid serious accident due to quick response of oncoming driver who drove into ditch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322830March 30, 2010
EQUIPMENT
AMONIA LEAK FROM RV FRIDGE (NORCOLD 1200LRIM). UNIT FAILED TO COOL, UPON CHECIKING COMPARTMENT THERE WAS VISUAL INDICATION OF LEAK AS WELL AS SMELL OF AMONIA. NORCOLD HAS A HISTORY OF RECALLS/COOLING UNIT FAILURES DUE TO AMONIA LEAK. CONTACTED THEM 3 TIMES - 2X PHONE, 1XE-MAIL. BY PHONE (TO THEIR RECALL HOTLINE AS WELL AS TO THEIR CS LINE) WAS TOLD THAT OUR S/N WAS OUTSIDE OF THEIR RECALL RANGE. NEVER RECEIVED A RESPONSE TO THE E-MAIL. THERE WAS SLIGHT DAMAGE TO FRIDGE COMPARTMENT AND DRAWERS BENEATH FRIDGE AS WELL AS LOSS OF FOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285163September 24, 2009
VISIBILITY
2 MONTHS AFTER PURCHASING MY NEW 2009 COUNTRY COACH AFFINITY MOTORHOME, MY SE-GI BRAND DRIVERS SIDE DUAL PANE COCKPIT WINDOW DEVELOPED MOISTURE BETWEEN THE PANES THEREFORE RESTRICTING AND IMPAIRING MY VISIBILITY WHILE DRIVING. I PHONED SE-GI AND THEY SAID SINCE COUNTRY COACH WAS IN BANKRUPTCY THEY WERE GOING TO BE SELECTIVE AND NOT WARRANTY MY WINDOW. I PAID $737.00 TO HAVE A NEW WIDOW INSTALLED AND THEN I LOCATED A SE-GI WARRANTY CARD IN MY OWNERS MANUAL THAT CLEARLY STATES I HAVE A 3 YEAR WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280464August 14, 2009
LATCHES/LOCKS/LINKAGES
DUE TO A FAULTY DESIGN IN THE LATCHING SYSTEM, THE LEFT TIP OF MY INDEX FINGER WAS SEVERED WHILE CLOSING THE RV BASEMENT STORAGE SLIDE TRAY. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10274721June 23, 2009
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2006 COUNTRY COACH ALLURE RV. WHILE THE VEHICLE WAS AT A REPAIR SHOP FOR ROUTINE MAINTENANCE, THE CONTACT WAS INFORMED THAT THE DRY SPLINE ON THE VEHICLE WOULD SOON FAIL. THE VEHICLE WAS REPAIRED BEFORE THE FAILURE OCCURRED AT THE COST OF $775. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT NO COMPENSATION WOULD BE PROVIDED BECAUSE THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 43,000 AND CURRENT MILEAGE WAS 43,153.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274766June 23, 2009
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 COUNTRY COACH ALLURE RV. THE CONTACT STATED THAT HIS MECHANIC INSPECTED THE CHASSIS AND FOUND THAT THE BRAKES WERE IMPROPERLY LUBRICATED. THE CHASSIS WILL HAVE TO BE REMOVED IN ORDER TO LUBE THE BRAKES. THE CONTACT STATED THAT BRAKE FAILURE COULD OCCUR IN THE INTERIM. THE VIN AND MILEAGES WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259813February 24, 2009
TIRES
TL*THE CONTACT OWNS A 2000 COUNTRY COACH ALLURE. THE VEHICLE HAS TOYO TIRES, SIZE 275/70R M102Z (NA). THE CONTACT EXPERIENCED THREE BLOWOUTS WITH THREE OF THE SIX TIRES ON HIS MOTOR HOME. ALL THREE BLOWOUTS WERE APPROXIMATELY ONE TO TWO MONTHS APART. HE WAS DRIVING APPROXIMATELY 60 MPH WHEN HE NOTICED THE BLOWOUTS. NO CRASH OCCURRED. HE INSPECTED THE TIRES AND NOTICED THAT THEY APPEARED TO HAVE EXPLODED AND BARELY ANYTHING REMAINED IN THE TIRES. THE CONTACT REPLACED ALL SIX TIRES AT THE COST OF $263 PER TIRE. HE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER (TIRES) APPROXIMATELY A YEAR AFTER REPLACING THE TIRES. THE MANUFACTURER STATED THAT THEY WOULD HAVE TO REIMBURSE THE CONTACT FOR THE MONEY HE SPENT FOR THE TIRE REPLACEMENT. HE HAS BEEN UNABLE TO GET IN TOUCH WITH THE MANUFACTURER TO CLAIM REIMBURSEMENT. THE CONTACT DID NOT HAVE THE DOT NUMBER FOR THE TIRES BECAUSE THEY EXPLODED DURING THE FAILURE. THE CURRENT MILEAGE WAS 31,475 AND FAILURE MILEAGE WAS 30,119.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229329May 30, 2008
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
TL*THE CONTACT OWNS A 2002 COUNTRY COACH ALLURE. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL NDR1062. THE CONTACT STATED THAT HE HAD HIS DOMETIC REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 07V031000 (EQUIPMENT:RECREATIONAL). HE HAD A SAFETY CONCERN THAT THE REMEDY OUTLINED IN THE RECALL WAS INSUFFICIENT BECAUSE THE SECONDARY BURNER HOUSING INSTALLED DOES NOT PREVENT A FAILURE; IT JUST CONTAINS THE FIRE, SHOULD ONE START. SECONDLY, THE REPAIR BLOCKS THE SHUT OFF SWITCH FOR THE PROPANE GAS VALVE. HE CALLED DOMETIC AND THEY STATED THAT THE FAILURE COULD OCCUR EVEN AFTER THE REPAIR. DOMETIC WOULD NOT ASSUME LIABILITY IN THE EVENT OF A FAILURE. THE CURRENT MILEAGE WAS 40,000. UPDATED 07/08/08. *BF UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208093November 6, 2007
STRUCTURE:FRAME AND MEMBERS, TIRES, SUSPENSION
HIT A POTHOLE AT APPROX 45-50 MPH...FRONT/RIGHT SHOCK FAILED..AFTER REACHING REPAIR FACILITY WE DISCOVERED THE ENTIRE FRONT END (NEW HOLLAND) HAD BEEN COMPROMISED....BENT AND CRACKED HOW COULD A POTHOLE CAUSE THIS TYPE OF DAMAGE UNLESS THERE WAS AN INHERENT WEAKNESS WITHIN THE STRUCTURE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192138May 22, 2007
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
DOMETIC REFRIGERATOR RECALL CUSTOMER STATES THAT THE SERVICE CHARGE SHOULD BE COVERED BY DOMETIC**NAR**CC THE CONSUMER STATED THE UNIT WAS NOT COOLING PROPERLY. THE CONSUMER WAS INFORMED THAT HIS UNIT WAS OUT OF THE WARRANTY PERIOD BY 2 DAYS, HOWEVER THE MANUFACTURER GRANTED A 30 DAY EXTENSION TO THE WARRANTY PERIOD TO COVER THE COST OF THE NEW COOLING UNIT, BUT THE CONSUMER WOULD HAVE TO COVER THE INSTALLATION CHARGES. THE CONSUMER HAD THE UNIT INSPECTED AND IT WAS DETERMINED THAT THE UNIT HAD THE SAME PROBLEM AS DESCRIBED IN THE RECALL THAT HAD BEEN ISSUED. THERE WAS A COOLANT LEAK IN THE VICINITY OF THE BOILER TUBE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164107August 1, 2006
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:WATER HEATER
DT*: THE CONTACT STATED THAT THE VEHICLE'S WATER HEATER HAD OVERHEATED AND OMITTED A FOUL ODOR. A NHTSA RECALL, #05V209000 WAS PERFORMED ON THE VEHICLE CONCERNING THE EQUIPMENT HOWEVER, THE RECALL DID NOT REMEDY THE PROBLEM. THE VEHICLE WAS SCHEDULED FOR FURTHER INSPECTION AT A DEALER. THE MANUFACTURER WAS ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087308August 5, 2004
SUSPENSION:FRONT
RECALL 04 E 040 000 CONCERNING FRONT SUSPENSIONS: CONSUMER RECEIVED THIS RECALL NOTICE AND 1- 888/396-6501 CUSTOMER SERVICE NUMBER, BUT WAS NOT INFORMED WHERE THIS RECALL WOULD BE HONORED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028991July 23, 2003
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
THE DASH HEATER/DEFROSTER SYSTEM WILL NOT PRODUCE HEAT WHILE TRAVELING. WHEN STOPPED, SUCH AS AT A STOP LIGHT, THE HEATER WORKS FINE. THIS MAKES THE COACH UNFIT FOR USE ON COOL OR COLD DAYS. THIS CREATES SAFETY HAZARD WHEN THE DEFROSTER CANNOT CLEAR THE WINDSHIELD WITH ONLY BLOWING COLD AIR. THE COACH HAS BEEN IN FOR SERVICE TWICE FOR THIS PROBLEM, THE LAST TIME FOR SIX WEEKS AND NO PROGRESS HAS BEEN MADE TO FIND A SOLUTION. COUNTRY COACH REPORTS THAT THERE ARE SEVERAL COACH OWNERS REPORTING THIS SAME PROBLEM. WITHOUT A USABLE HEATER/DEFROSTER SYSTEM THESE COACHS SHOULD BE RULED UNSAFE AND BE RECALLED IMMEDIATELY. BOB MUSSMAN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017480April 24, 2003
TIRES
WHILE DRIVING 10-15 MPH THE LEFT FRONT TIRE BLEW OUT WITHOUT WARNING. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017481April 24, 2003
TIRES
WHILE DRIVING 70 MPH THE RIGHT REAR TIRE BLEW OUT WITHOUT WARNING. *NLM NOTE: IN READING THE HAND WRITTEN COMPLAINT THE TIRE THAT BLEW OUT WAS THE FRONT RIGHT TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560282March 11, 2001
STRUCTURE:FRAME AND MEMBERS
UPON DELIVERY OF THE NEW MOTORHOME THE VEHICLE WAS NOT CONSTRUCTED PROPERLY WITH NUMEROUS LEAKS, DEFECTS AND MISSING COMPONENTS, CONSUMER RETURNED VEHICLE FOR PROPER REPAIRS. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#725320July 12, 2000
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THERE IS ALOT OF AIR TURBALANCE AND THE SHROUD LIFTS UP AND BREAKS ALMOST CAME OFF AND I HAVE SEEN OTHERS THAT HAVE COME OFF ON THE SIDES OF ROADS. CONTACTED RV PROUDUCTS IN KENTUCKY 316-832-4357 AND THEY KNOW OF THIS IS HAPPEN AND WILL SEND SOME CLIPS THAT WILL FIX THE PROBLEM BUT THEY WILL NOT RECALL THEM . WHEN I GOT HOME I CHECKED WITH SOME FRIENDS THAT OWN POPUPS AND BOTH OF THERES ARE BROKE IN THE SAME MANNER.I TALKED TO 3 DIFFERENT CAMPER DEALERS LOCALLY AND THEY HAVE SEEN A INCREASE IN THIS PROBLEM BUT HAD NOT BEEN TOLD ABOUT THE CLIPS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#606983February 1, 1999
EQUIPMENT:APPLIANCE:AIR CONDITIONER, VEHICLE SPEED CONTROL:CABLES
AIR CONDITIONER FAILED. *YC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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