Chrysler Town and Country Complaints (2001)

462 consumer complaints on file.

#10508866April 19, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2001 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, ALL OF THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT CLUSTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 140,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503187March 15, 2013
STEERING
THE OWNER WAS DRIVING THE VEHICLE WHEN A SUDDEN NOISE AND JERK RENDERED THE POWER STEERING USELESS AND THE VEHICLE BECAME IMPOSSIBLE TO STEER. A ACCIDENT WAS PREVENTED BY STEERING THE VEHICLE OFF THE ROAD. THE VEHICLE WAS TOWED FOR REPAIR THAT IS STILL PENDING... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502071March 8, 2013
STEERING
TL* THE CONTACT OWNS A 2001 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE AT APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED WHILE THE CONTACT ATTEMPTED TO MAKE A TURN. THE CONTACT ALSO STATED THAT THE POWER TRAIN POSITION LIGHT FLASHED. THE CONTACT RESTARTED THE VEHICLE AND IT OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THERE WAS A ROCK UNDER THE HOOD THAT WAS INTERFERING WITH THE DRIVING. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499909February 25, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2001 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THERE WERE TWO LEAKS WITHIN THE FUEL SYSTEM. WHEN THE CONTACT REFUELED THE VEHICLE TO CAPACITY, THE FUEL GAUGE WOULD ONLY READ THAT THE TANK WAS HALF FULL. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE EGR SYSTEM EXHIBITED A LARGE LEAK AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE COULD NOT PASS STATE INSPECTION WITH THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479466October 9, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2001 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND ADVISED THE CONTACT THAT THE VEHICLE WAS OVER THE WARRANTY MILEAGE LIMIT. THE FAILURE MILEAGE WAS 145,000. UPDATED 11/16/12*LJ THE CONSUMER STATED THE CLOCK SPRING IS FIXED FREE BY RECALLS WITH CHRYSLER VEHICLES. A SOUTHFEILD CHRYSLER ADVISOR REQUESTED FOR THE CONSUMER TO PAY FOR THE VEHICLE TO BE REPAIRED. THE CONSUMER REFUSED. UPDATED 11/20/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472798August 28, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2001 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT APPROXIMATELY 45 MPH, THE DRIVER'S SIDE HEADLIGHT FAILED TO ILLUMINATE. THE CONTACT ENGAGED THE LOW BEAM HEADLIGHT AND CONTINUED IN OPERATION. ON A SEPARATE OCCASION THE SIMILAR FAILURE OCCURRED WITH THE PASSENGER'S SIDE HEADLIGHT. THE MALFUNCTION OCCURRED INTERMITTENTLY. THE CONTACT REPLACED THE HEADLIGHT BULBS HIMSELF AT DIFFERENT TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FCM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED ON ANY RECALLS. HOWEVER, THERE WAS AN OPEN AND CLOSED INVESTIGATION UNDER NHTSA ACTION NUMBER PE05004 (EXTERIOR LIGHTING:HEADLIGHTS:SWITCH). THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465268July 11, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2001 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO THE DEALER FOR A DIAGNOSTIC. THE TECHNICIAN STATED THAT THE PCM WOULD HAVE TO BE REPLACED. THE FAILURE CONTINUED AFTER THE REPLACEMENT OF THE PCM. THE VEHICLE WAS TAKEN TO THE DEALER FOUR DIFFERENT TIMES. THE PCM WAS REPLACED THREE TIMES. THE TECHNICIAN STATED THAT THERE WAS NO GUARANTEE THE REPLACEMENT OF THE PCM WOULD REPAIR THE FAILURE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC STATED THAT THE PCM WAS NOT THE CAUSE OF THE FAILURE. THE MECHANIC STATED THAT THE POWER DISTRIBUTION BOX WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462432June 20, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2001 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE TRAVELING 65 MPH, THE TRANSMISSION FAILED. THE CONTACT STATED THAT THERE WAS A LOUD ROARING SOUND EMITTED JUST PRIOR TO THE FAILURE. THE CONTACT WAS UNABLE TO SHIFT THE VEHICLE INTO GEAR AFTER THE FAILURE OCCURRED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE TRANSMISSION PUMP FAILED AND THE TRANSMISSION WOULD NEED TO BE REPLACED. THE FAILURE AND CURRENT MILEAGES WERE 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460648June 5, 2012
STEERING, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2001 CHRYSLER TOWN AND COUNTRY. WHILE PARKED, THE CONTACT ACTIVATED THE LOW BEAM HEADLIGHTS AND NOTICED THAT THE DRIVER'S SIDE HEADLIGHT HAD NOT ILLUMINATED. WHEN THE CONTACT ACTIVATED THE HIGH BEAM HEADLIGHTS THE PASSENGER SIDE HEADLIGHT DID NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT REPLACED THE HEADLIGHT BULBS BUT THE FAILURE CONTINUED. ALSO, WHILE DRIVING APPROXIMATELY 10 MPH IN RAINY WEATHER, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE BATTERY WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE REGAINED POWER STEERING INDEPENDENTLY. THE FAILURE CONTINUED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR FURTHER DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455739April 19, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2001 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED ON AN INTERMITTENT BASIS AND THE HORN DID NOT FUNCTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THE CONTACT WAS INFORMED THAT THE CLOCK SPRING MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449515February 28, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEAD LIGHTS FLICKER AND WILL SHUT OFF WITH NO REASON OR WARNING. ALL LIGHTS FLICKER AND GO OFF. INTERIOR LIGHTS ON DASHBOARD ETC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441391December 27, 2011
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR HAVE PROBLEM ELECTRICAL,IT DO NOT KEEP RUNNING,IT SHUT OFF, IT BLOW OUT ALL FUEL, THE CAR HAVE VERY PROBLEMS CONCERN ELECTRIC AND OTHER ISSUE I DO NOT KNOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434428November 7, 2011
SUSPENSION, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2001 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 5 MPH WHEN THE VEHICLE EXHIBITED AN ABNORMAL CRACKING NOISE FROM THE FRONT END. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 01V152000 (SUSPENSION:FRONT:CONTROL ARM:LOWER ARM) AND CONTACTED THE MANUFACTURER HOWEVER, THE MANUFACTURER ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTICS BUT THE MECHANIC REFERRED THE CONTACT BACK TO THE MANUFACTURER. IN ADDITION, THE RADIO WOULD NOT FUNCTION IN CONSISTENTLY HOT OR HUMID WEATHER AND WAS ALSO LEAKING WATER ONTO THE ANTI-FREEZE PIPE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434813November 7, 2011
ELECTRICAL SYSTEM, AIR BAGS
CLOCKSPRING HAS FAILED TWICE AND REPLACED TWICE AND IS FAILING AGAIN NOW. AIR BAG, HORN, CRUISE CONTROL AND OTHER COMPONENTS FAIL WHEN CLOCKSPRING FAILS. I FEEL THIS COULD BE A POTENTIAL LIFE THREATENING SITUATION IF AIR BAG FAILS IN AN ACCIDENT BECAUSE OF CLOCKSPRING FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432996October 27, 2011
STEERING, SUSPENSION
WHEN IT IS RAINING WE LOSING POWER STEERING. WE ARE NOT ABLE TO TURN LEFT OR RIGHT. ALSO SUSPENSION IS BANGING. HAD CLIPS ON SWAY BAR REPLACED SEVERAL TIMES AND STILL SAME BANGING. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428404October 3, 2011
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
MY VAN HAS A SEVERE GAS SMELL EVERYTIME I DRIVE IT AND IT HAS COST ME AND MY CHILDREN TO SUFFER FROM SEVERE MIGRANES I AM A SINGLE MOTHER OF 5 KIDS WITH A FIXED INCOME AND DO NOT HAVE THE MONEY TO PAY OR REPAIRS I AM STILL PAYING FOR THE VEHICLE I STILL OWE 4000 ON IT AND NOONE EVER TOLD ME ABOUT RECALLS ON THIS VEHICLE TILL I TOOK IT TO MY MECHANIC I HAVE OTHER ISSUES AS WELL I GET REGULAR OIL CHANGES AND FOR SOME REASON THE ENGINE GOT SO HOT IT SHOT THE BEARINGS IN THE RODS TO THE OIL PAN IT IS GOING TO COST ME OVER 300 DOLLARS IN REPAIRS AND ALSO THE BALL JOINT SNAPPED ON THE FRONT RIGHT SIDE THERE IS JUST ONE THING AFTER ANOTHER GOING WRONG WITH THIS VAN IT IS IN NICE PHYSICAL SHAPE BUT IT SEEMS LIKE I GET ONE THING FIXED AND SOMETHING GOES WRONG IS THERE ANYTHING I CAN GET DONE ABOUT THIS? LIKE I SAID I AM STILL PAYING ON IT SO IT IS NOT LIKE I CAN JUST GO OUT AND GET ANOTHER CAR TO REPLACE IT I HAVE BEEN WITHOUT IT FOR OVER A MONTH NOW AND I HAVE TO HAVE IT FOR MY KIDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427202September 26, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2001 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 30 MPH AND ABOVE, SHE COULD HEAR A CLUNKING NOISE COMING FROM THE FRONT SUSPENSION. THE CONTACT REPLACED THE SWAY BAR LINKS HERSELF. THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP, WHERE THE VEHICLE WAS ALIGNED AND REPAIRED. THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 01V152000 (SUSPENSION:FRONT:CONTROL ARM:LOWER ARM). THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED FOR A THIRD TIME. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427508September 26, 2011
AIR BAGS, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
FAILURE OF CLOCKSPRING IN STEERING WHEEL ASSEMBLY. THIS FAILURE CAUSES THE DRIVER SIDE AIRBAG TO QUIT WORKING. IT ALSO CAUSES THE HORN NOT TO WORK. ADDITIONALLY THE CRUISE CONTROL ALSO QUITS FUNCTIONING. THE CLOCKSPRING ELECTRICAL RIBBON BENDS IN ONE SPECIFIC POINT AND OVER TIME THE RIBBON FAILS COMPLETELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426249September 19, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2001 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE VEHICLE WAS STOPPED AT A TRAFFIC STOP WHEN THE PASSENGER SIDE AIR BAG DEPLOYED ERRONEOUSLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS TOLD THAT THERE WAS NO WAY TO DETERMINE WHY THE AIR BAG DEPLOYED. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT THERE WAS NO DEFECT WITH THE AIR BAG. THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421265August 24, 2011
STEERING, SUSPENSION:FRONT
2001 CHRYSLER TOWN & COUNTRY LIMITED 3.8L V6. I HAVE HAD SUSPENSION PROBLEMS FROM THE START. KNOCKING NOISES, ETC. REPLACED TIE RODS, SWAY BARS, LOWER CONTROL ARMS AND BUSHINGS, BUT DONE IT PIECEMEAL. MANY OF THESE ITEMS HAVE BEEN REPEATEDLY REPLACED. NOW IT HAS GOTTEN WORSE--FROM STRICTLY ANNOYING TO DOWNRIGHT DANGEROUS. THE VAN JERKS APPROX 6-8 FEET LEFT AND RIGHT INTO ANOTHER LANE OR SHOULDER IN A SECOND. REPLACED THE LOWER CONTROL ARMS AND REDUCED THE JERKS TO ONLY 6-8 INCHES BUT STILL DRIFTS. I AM AGAIN REPLACING RACK & PINION, INNER AND OUTTER TIE RODS ALONG WITH THE NEW CONTROL ARMS. HOPEFULLY THIS WILL ALLEVIATE THE PROBLEM--BUT THIS REPEATED REPAIRS HAS COST MORE THAN THE VAN IS WORTH. NOT TO MENTION THE RAPID WEAR OF TIRES (SEEM TO REPLACE EVERY 10K MILES). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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