Chrysler Town and Country Complaints (1999)

362 consumer complaints on file.

#10332489May 27, 2010
STRUCTURE:BODY
DRIVERS SIDE STRUT TOWER IS VERY RUSTY, VERY CLOSE TO ALLOWING THE STRUT TO PUSH THROUGH THE HOUSING. CHRYSLER HAS A REPAIR KIT AVAILABLE, I HAVE SEEN THE PROBLEM ON COUNTLESS CHRYSLER AND DODGE VANS 1998-2001. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324742April 9, 2010
POWER TRAIN
I HAVE A 1999 CHRYSLER TOWN AND COUNTRY LIMITED EDITION, IT STARTED HAVING TRANSMISSION PROBLEMS, I GOT THAT REPLACED, THE LIGHTS THAT TURN ON THE WIPERS AND AIR KEEP BLINKING AND WILL NOT TURN OFF, THE VANS' PANEL LIGHTS WON'T CUT ON AND THE VAN WON'T START. WHEN IT DOES START, IT CUTS OFF AFTER ABOUT 3 SECONDS. AFTER IT DOES THAT, IT WON'T START AGAIN FOR 24 HOURS. SOMETIMES I UNLOCK THE DOORS AND THE LOCKS RELOCK THEMSELVES BEFORE I CAN OPEN THE DOOR. THE ALARM CUTS ITSELF ON AND SOMETIMES LOCKS ME OUT THE CAR TO WHERE I CAN'T PUT THE KEY IN THE DOOR. WHEN I AM ABLE TO CUT THE ALARM OFF AND TRY TO START IT, IT WILL START FOR 3 SECONDS THEN CUT OFF CONSTANTLY UNTIL IT DOESN'T START AGAIN. I HAVE HAD MY VEHICLE TOWED A NUMBER OF TIMES, NO DEALERSHIP I HAVE TALKED TO SEEMS TO KNOW HOW TO FIX THE PROBLEM. SOME DEALERS WON'T EVEN TAKE THE VAN AS A TRADE-IN. THIS WAS AN INVESTMENT FOR MY FAMILY TO TRAVEL, NOW I'M TO SCARED TO LET ANYONE RIDE IN THE VAN FROM FEAR OF BEING STRANDED. LAST NIGHT WE WERE STRANDED AND HAD TO CALL A CAB TO PICK US UP FOR A $50 RIDE HOME. THIS IS NOT ACCEPTABLE FOR A CONSUMER TO GO THROUGH THESE PROBLEMS AND CHRYSLER HAS NO IDEA HOW TO FIX IT WITHOUT YOU HAVING TO PAY THOUSANDS OF DOLLARS FOR A QUICK FIX AND THEN IT HAPPENS AGAIN. GOING THROUGH THESE PROBLEMS MAKES WANT TO NEVER OWN ANOTHER AMERICAN MADE CAR, AND THEY WONDER WHY PEOPLE ARE STARTING TO BUY FOREIGN CARS WITH HIGHER PRICES BUT BETTER LONGEVITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323572April 3, 2010
TIRES
I BOUGHT 4 DOUGLAS P215/65R16BW TIRES FROM WAL-MART IN PISCATAWAY, NJ IN FEBRUARY, 2006. THOSE DOUGLAS TIRES WERE ACKNOWLEDGED TO HAVE BEEN FABRICATED BY GOODYEAR TO WAL-MART'S SPECS. MY VEHICLE IS A CHRYSLER TOWN & COUNTRY LTD, WHICH FOR ME HAS BEEN A WONDERFUL, RELIABLE VEHICLE. I HAVE DRIVEN THE CAR 20,000 MILES SINCE THEN. THE TIRES SHOW ONLY MODEST WEAR AND I THOUGHT WERE PERFORMING WELL, DRIVEN MOSTLY IN FLORIDA, WHERE I NOW RESIDE. SIX TIMES SINCE THEN I HAVE TAKEN THE CAR TO A WAL-MART STORE BECAUSE OF A SLOW LEAK IN THE TIRES (I HAD PURCHASED LIFETIME SERVICE), AND EACH TIME SOME WORK WAS DONE WHICH TEMPORARILY SEEMED TO RESOLVE THE PROBLEM. THIS WEEK I TOOK THE CAR IN BECAUSE THE AIR LEAKAGE HAS BECOME MORE SEVERE. I WAS TOLD THAT NOTHING COULD BE DONE BECAUSE THE TIRES HAVE "DRY ROT" CAUSED BY EXPOSURE TO WARM PAVEMENT AND SUNLIGHT. THEY WILL NOT TOUCH THE TIRES BECAUSE THE BEAD IS SO DELICATE IT COULD BREAK AT ANY MOMENT. I AM NOW AFRAID TO DRIVE THE CAR LEST A CATASTROPHIC FAILURE INJURE ME, MY FAMILY, OR OTHERS ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315962March 2, 2010
VEHICLE SPEED CONTROL
I WAS PULLING INTO GAS STATION WHEN THE VAN SUDDENLY ACCELERATED BY ITSELF. *TR
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10296192December 17, 2009
ENGINE AND ENGINE COOLING
THE SERPENTINE BELT FELL OFF LAST NIGHT AND DUE TO THE LOSS OF STEERING ASSIST I ENDED UP IN AN ACCIDENT. LUCKILY NO ONE WAS HURT. IT HAS BEEN AN ON-GOING PROBLEM WITH THE SERPENTINE BELT FALLING OFF. I REPLACED ALL THE PARTS ASSOCIATED WITH THE BELT AND IT STILL HAPPENED. IT IS DANGEROUS AND WHY DOES CHRYSLER NOT HAVE A RECALL ON THIS? *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10268368May 11, 2009
SERVICE BRAKES, HYDRAULIC
HIT THE BRAKES HEAVILY TO AVOID A STOPPED VEHICLE. FOUR MILES LATER, THE BRAKE PEDAL WENT TO THE FLOOR WHILE PROCEEDING DOWN A THREE MILE MOUNTAIN ROAD. THE VEHICLE WAS FINALLY STOPPED BY PLACING THE TRANSMISSION IN LOW RANGE, PUMPING THE BRAKES AND APPLICATION OF THE EMERGENCY BRAKE. BRAKE FLUID WAS LEAKING FROM BOTH METAL BRAKE LINES JUST AFT OF THE ANTI-LOCK CONTROL VALVE. THE METAL LINES ARE SEVERELY CORRODED AT THE JUNCTION OF THE SOLID METAL LINE AND THE BRAIDED STAINLESS STEEL SECTION. SEARCH OF THE INTERNET AT "WWW.RIPOFFREPORT.COM" REVEALED THAT MINE ISN'T AN ISOLATED CASE. REPORT #153655 AT THAT SITE READS IDENTICAL TO MY EXPERIENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259948February 25, 2009
ENGINE AND ENGINE COOLING
SERPENTINE BELT FALLS OFF IN HEAVY RAINFALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258000February 8, 2009
SUSPENSION:FRONT
THE DRIVER SIDE STRUT MOUNT AT THE TOP OF THE WHEEL WELL HAS COMPLETELY RUSTED AND CAN BREAK OFF. NOT SURE ON THE CRITICALITY OF THIS DEFECT, BUT LOOKS VERY UNSAFE, AND CHRYSLER NEEDS TO TAKE SOME ACTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256155January 23, 2009
SUSPENSION
TL*THE CONTACT OWNS A 1999 CHRYSLER TOWN AND COUNTRY. IN JUNE OF 2006, THE CONTACT WAS INFORMED THAT THE STRUT TOWER COULD DETACH FROM THE VEHICLE AND CAUSE A CRASH. THE VEHICLE WAS NOT REPAIRED AT THAT TIME AND THE MECHANIC WARNED HIM THAT A FAILURE WAS EMINENT. IN 2007, HE TOOK THE VEHICLE TO A REPAIR SHOP FOR MINOR SERVICE AND WAS INFORMED THAT HE COULD DIE IF HE CONTINUED TO DRIVE THE VEHICLE. HE WAS ALSO INFORMED THAT THE STRUT MOUNT TOWER WAS RUSTED OUT. AS A RESULT, IT COULD SEPARATE AT ANY GIVEN MOMENT, BURST THROUGH THE HOOD OF THE VEHICLE, AND CAUSE THE WHEEL TO FALL HORIZONTALLY. HOWEVER, THE CONTACT CONTINUED TO DRIVE THE VEHICLE BECAUSE HE HAD NO OTHER MEANS OF TRANSPORTATION. HE TOOK THE VEHICLE TO JIFFY LUBE FOR AN OIL CHANGE AND HAD TO SIGN A FORM ACKNOWLEDGING THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE CONTACT CALLED THE MANUFACTURER, BUT WAS TREATED RUDELY AND WAS DISCONNECTED. HE FEELS THAT HIS VEHICLE IS A SAFETY HAZARD AND COULD LEAD TO A FATAL CRASH. THE CURRENT AND FAILURE MILEAGES WERE 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253857January 5, 2009
STRUCTURE, ELECTRICAL SYSTEM
1999 CHRYSLER TOWN AND COUNTRY THE DASH LOSE FUNCTION, DRIVING WITHOUT SPEED AND THE REST OF THE FUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253764January 4, 2009
ENGINE AND ENGINE COOLING
SERPENTINE BELT SLIPPED OFF TENSIONER PULLEY AFTER DRIVING THROUGH PUDDLE ON HIGHWAY MAKING ALL POWER ACCESSORIES INOPERABLE INCLUDING POWER STEERING. THIS IS THE SECOND TIME IN 3 WEEKS THAT THIS HAS HAPPENED AND UPON FURTHER RESEARCH ONLINE THIS IS A WELL KNOWN PROBLEM ON CHRYSLER/DODGE MINIVANS BUILT BETWEEN 1996-2000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249941November 26, 2008
STRUCTURE:FRAME AND MEMBERS, STRUCTURE:BODY, SUSPENSION:FRONT
1. POOR QUALITY 2. FRONT STRUT TOWER IS RUSTED THROUGH. STRUTS ARE WOBBLING INSIDE THE STAMPED BODY HOUSING (PART OF THE UNIBODY). THE RUST IS SO BAD I'M AFRAID THE STRUT IS GOING TO PUNCH THROUGH AT ANY TIME LEAVING THE VEHICLE LIKELY TO CRASH DISASTROUSLY. 3. NOTHING SO FAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247656November 4, 2008
SUSPENSION:FRONT, STRUCTURE:FRAME AND MEMBERS, STRUCTURE:BODY, SUSPENSION, STRUCTURE
THE DRIVER SIDE SHOCK ABSORBER TOWER ON A 1999 CHRYSLER TOWN AND COUNTRY HAS RUSTED THROUGH LOSING SUPPORT FOR THE SHOCK ABSORBER. HAVE CHECKED OTHER 1999 AND 2000 CHRYSLER TOWN AND COUNTRY VANS AND THEY ALL HAVE THE SAME PROBLEM. WHAT IS BEING DONE TO CORRECT THIS PROBLEM? THANKS, GPS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246111October 20, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 1999 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT'S DAUGHTER WAS APPROACHING A TRAFFIC LIGHT, THE BRAKE PEDAL EXTENDED TO THE FLOOR WHEN IT WAS DEPRESSED. THE VEHICLE BARELY SLOWED DOWN AND GLIDED THROUGH A RED LIGHT. A MECHANIC STATED THAT THE BRAKE LIGHT SEPARATED FROM THE STAINLESS STEEL TO THE SOLID STEEL. THE CURRENT MILEAGE WAS 100,020 AND FAILURE MILEAGE WAS 100,001.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245350October 14, 2008
STRUCTURE:BODY
1999 CHRYSLER TOWN AND COUNTRY RUSTING STRUT TOWER HAS PROGRESSIVELY WORSENED SINCE BY DEALER, IN 2005, TOLD ME THAT IT IS ONLY A "COSMETIC DEFECT" AND IS A POTENTIAL DANGER OF RUSTING THROUGH. THIS IS A CRITICAL SAFETY ISSUE AND HAS BEEN MISCLASSIFIED BY CHRYSLER. I NOW READ ON THE WEB SITE THAT MORE OWNERS ARE SIMILARLY AFFECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244159October 1, 2008
STRUCTURE, SUSPENSION:FRONT
TOOK VAN IN FOR SLIGHT ENGINE NOISE AND MECHANIC NOTICED THAT STRUT TOWER WAS NEARLY RUSTED THROUGH. TOOK TO THE DEALER WHO STATED THAT THE CAR WAS UNSAFE TO DRIVE UNDER ANY CIRCUMSTANCES SINCE ONE ROUGH PIECE OF ROAD AND THE CAR BODY COULD FALL TO THE GROUND AND THE STRUT ASSEMBLY COME THROUGH THE DASH INTO THE PASSENGER COMPARTMENT. THIS WILL NOW COST OVER 1500.00 TO REPAIR. CHRYSLER ISSUED A SERVICE BULLETIN ON THIS IN 2002, SINCE THEY WERE AWARE THAT VANS FROM 1998 TO 2002 WERE SUBJECT TO THIS. THEY CALLED IT A "COSMETIC PROBLEM". ANY PROBLEM THAT WILL CAUSE A METAL OBJECT SEVERAL FEET LONG TO VIOLENTLY AND SUDDENLY EXPLODE THROUGH THE DASH INTO THE PASSENGER COMPARTMENT AT THE DRIVER IS HARDLY A "COSMETIC PROBLEM". "COSMETIC PROBLEMS" DO NOT RENDER A VEHICLE UNSAFE TO DRIVE. CHRYSLER HAS ACKNOWLEDGED THE PROBLEM AND REDESIGNED THE STRUT TOWER TO ELIMINATE THIS IN LATER MODELS. NOW THEY NEED TO RECALL THE VEHICLES THAT ARE RUSTING OUT BEFORE PEOPLE DIE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228878May 25, 2008
SUSPENSION:FRONT
NOTICED THAT THE DRIVER SIDE FRONT STRUT SUPPORT IS SEVERELY RUSTED, AS IS THE CASE WITH NUMEROUS OTHER OWNERS OF THIS VEHICLE. THIS MUST BE A FACTORY DEFECT SINCE IT SEEMS TO OCCUR PRIMARILY ON THE LEFT FRONT. THIS IS A DANGEROUS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225961April 28, 2008
ENGINE AND ENGINE COOLING
I BOUGHT MY TOWN AND COUNTRY USED ABOUT A YEAR AGO. I HAVE NOT HAD ANY SIGNIFICANT PROBLEMS UNTIL AROUND THREE MONTHS AGO WHEN THE SERPENTINE BELT STARTED COMING OFF. IT HAS COME OFF APPROXIMATELY 9 TIMES IN THE LAST THREE MONTHS AND ONLY IN WET WEATHER WHILE DRIVING THROUGH SMALL PUDDLES IN THE ROAD. I THOUGHT THE TENSIONER WAS BAD AND CHANGED IT, BUT THE NEXT DAY THE BELT CAME OFF IN THE RAIN. I CALLED THE SERVICE DEPARTMENT AND ASKED THE SERVICE TECH WHY THE BELT KEPT COMING OFF AND HE ASKED ME IF IT WAS RAINING AT THE TIME. IMAGINE THAT! THEY KNOW IT IS A PROBLEM BUT WILL NOT RECALL THE VEHICLE FOR A FIX. I WILL NEVER BUY ANOTHER CHRYSLER PRODUCT AGAIN. AGAIN LIKE ALMOST ALL THE OTHER COMPLAINTS, LOSS OF POWER STEERING, ENGINE COOLING, ALTERNATOR ETC. LUCKY FOR ME I AM MECHANICAL OTHERWISE IT WOULD HAVE COST ME A TON OF MONEY ON TOWING CHARGES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224684April 16, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 1999 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 65 MPH, THE VEHICLE SUDDENLY ACCELERATED TO 95 MPH. THE CONTACT WAS ABLE TO PULL OVER AND STOP THE VEHICLE. THE VEHICLE HAD TO BE TOWED. SHE FOUND THAT THERE WAS A PLASTIC SLEEVE THAT FAILED INSIDE THE AIR FILTER HOUSING HOSE. A PIECE OF THE PLASTIC WENT INTO THE ACCELERATOR AND HELD IT OPEN, MAKING IT IMPOSSIBLE TO DECELERATE. THE PLASTIC PIECE THAT WENT INSIDE THE ACCELERATOR WAS 4 INCHES LONG, AND ANOTHER PIECE OF PLASTIC WENT INSIDE THE HOUSING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE PIECE WAS REMOVED FROM THE ACCELERATOR AND THE VEHICLE IS CURRENTLY WORKING FINE. THE MANUFACTURER WANTS THE CONTACT TO BUY A NEW RESONATOR AIR CLEANER. THE PART NUMBERS ARE AVAILABLE. THE CONTACT FILED COMPLAINT NUMBER 17422816 WITH DAIMLER CHRYSLER. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 153,873 AND FAILURE MILEAGE WAS 153,823.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223142April 2, 2008
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
WHILE DRIVING, THE LEFT REAR PASSENGER DOOR WILL OPEN ON ITS OWN. ALL DOORS ARE LOCKED BEFORE I START THE CAR. THIS FIRST BEGAN LAST JUNE, WHILE DRIVING ON THE HIGHWAY AT APPROXIMATELY 55 MPH. IT HAPPENED ABOUT ONCE EVERY 2-3 MONTHS. NOW IT IS HAPPENING AT LEAST 2 TIMES A WEEK. I AM SCARED BECAUSE I HAVE NO INDICATION PRIOR TO ITS HAPPENING. A LOT OF THE TIME THERE IS NO PLACE FOR ME TO PULL OVER TO CLOSE THE DOOR. THEN I AM AFRAID THE VAN WILL CUT OFF BECAUSE THE OPEN DOOR LIGHT STAYS ON WHILE I AM DRIVING. THIS CAR HAS A LITTLE OVER 88,000 MILES. I BOUGHT THIS CAR USED 2-3 YEARS AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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