Chrysler Town and Country Complaints (1999)

362 consumer complaints on file.

#10616351July 25, 2014
ELECTRICAL SYSTEM
I PURCHASED THIS VEHICLE IN AUGUST OF 2013 AND HAVE BEEN HAVING ONGOING PROBLEMS WITH THE ALARM SYSTEM. IT SHUTS THE VEHICLE DOWN AND WON'T LET IT START AGAIN FOR ANYWHERE FROM DAYS TO WEEKS LATER. I HAVE HAD A NEW COMPUTER PUT IN AND FLASHED BY THE CHRYSLER GARAGE BUT NOTHING AND NOONE SEEMS TO BE ABLE TO FIX THIS PROBLEM. IT MAKES THE VEHICLE TOTALLY UNRELIABLE AND A SAFETY HAZARD TO GET STRANDED ANYTIME. I HAVE BEEN DUMPING MONEY INTO THE VEHICLE FOR OVER A YEAR TRYING TO GET IT FIXED WITH NO LUCK. THIS SHOULD BE A RECALL ITEM THAT IS ADDRESSED AT THE EXPENSE OF THE COMPANY. THEY KNOW THIS PROBLEM EXISTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594450May 27, 2014
STEERING, ENGINE
DRIVING VAN IN THE RAIN, NOTICED THE STEERING BECAME EXTREMELY DIFFICULT. I ALSO NOTICED THAT THE LIGHTS AD POWER STARTED TO DIM. IN THAT CASE, I PULLED OVER TO SEE WHAT THE ISSUE WAS. I NOTICED THAT THE SERPENTINE BELT HAD COME OFF THE PULLEYS. I HAVE HAD OTHER MINI-VANS ESPECIALLY DODGES AND HAVE NOTICED THEY ALL SEEM TO DO THE SAME THING WHEN IT COMES TO RAIN, SNOW, ICE. YOU WOULD THINK THEY WOULD RESOLVE THIS ISSUE AS IT IS A SAFETY ISSUE. I'VE LEARNED FROM MY PREVIOUS DODGE CARAVANS HOW TO PUT THE SERPENTINE BELT BACK ON, BUT IT REALLY IS A SAFETY ISSUE AS THIS COULD LEAVE YOU STRANDED AND VERY COSTLY (MONEY AND TIME WISE) IF YOU DON'T KNOW HOW TO PUT IT BACK ON. AS A CONSUMER, I WILL NOT BE PURCHASING ANOTHER DODGE OR CHRYSLER MINIVAN AGAIN DUE TO THIS ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555508December 10, 2013
ENGINE
TL* THE CONTACT OWNS A 1999 TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BELT BECAME DETACHED FROM THE PULLEY SYSTEM, CAUSING THE POWER STEERING AND BRAKES TO FAIL. THE CONTACT STATED HE WOULD HAVE TO RECONNECT THE BELT WHENEVER IT BECAME DETACHED. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TENSION PULLEY SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533824August 6, 2013
ENGINE
TL* THE CONTACT OWNS A 1999 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE WOULD IMMEDIATELY RESTART AFTER THE FAILURE BUT ALL THE GAUGES ON THE INSTRUMENT PANEL WOULD REMAIN OFF. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 119,000 AND THE CURRENT MILEAGE WAS 178,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531672July 24, 2013
STEERING
TL* THE CONTACT OWNS A 1999 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING IN RAINY WEATHER AT APPROXIMATELY 55 MPH WHEN SHE TRAVELED OVER A PUDDLE OF WATER AND THE STEERING WHEEL SEIZED. THE BATTERY WARNING LIGHT AND THE KEY ICON ILLUMINATED. THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN AND THE CONTACT MOVED TO THE SIDE OF THE ROAD WHERE THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512026May 14, 2013
FUEL/PROPULSION SYSTEM
WHEN I STARTED THE CAR THE ENGINE WAS COLD FROM SITTING IN THE DRIVEWAY ALL NIGHT. I SMELLED GASOLINE. I OPENED THE HOOD TO FIND GASOLINE SHOOTING OUT OF THE FUEL HOSE RIGHT WHERE IT FITS INTO THE PRESSED CRIMPED METAL CONNECTION. IT WAS SPRAYING GASOLINE ALL OVER THE ENGINE. I TURNED OF THE ENGINE BEFORE IT BECAME HOT. IF THIS LEAK HAD OCCURRED WHILE DRIVING, THE MOTOR WOULD HAVE BEEN HOT, AND CAUGHT FIRE. THE GARAGE REPLACED THE PLENUM GASKET SET, FUEL INJECTION, O RING, AND THE FUEL RAIL. NOTE: THE RECALL #RQ00008 DC MINIVAN FUEL INJECTOR RAIL LEAK WAS DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491547January 6, 2013
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
MY VEHICLE HAS BEEN GOING HAYWIRE. SOMETIMES THE LOCKS GOES UP AND DOWN BY ITSELF AND YOU CAN HEAR SOMETHING SORT OF LIKE A TAZER. THE ODOMETER BLINKS WHILE ALL OF THIS IS GOING ON. ALSO, I TOOK MY VAN TO THE SHOP AT SEARS BECAUSE WHEN I TURN THE SWITCH FOR AIR, IT ONLY WORKS ON HIGH AND NOT ALL THE TIME. THEY TOLD ME THAT SEEMS TO BE THE CASE WITH MANY OF THE TOWN AND COUNTRY VANS THAT COME IN THERE. ALSO THE PIPE THAT RUNS COOLANT TO THE BACK VENTS RUSTED OUT. AGAIN, AFTER RESEARCHING WITH MANY SHOPS, WAS TOLD THAT IT APPEARS THE SAME ISSUES ARE TAKING PLACE WITH THIS MODEL VAN. ALSO THERE IS A LOT OF RUST UNDERNEATH. NOT SURE AS TO HOW IT IS HAPPENING. I HAVE HAD TO REPLACE MY RADIATOR TWICE WITH THE LAST 6 YEARS AS IF SOMETHING IS RUSTING PARTS UNDERNEATH. I WILL BE VISITING MANY SHOPS AND HAVING THE OWNERS SIGN A PETITION AS TO WHAT ARE THE ONGOING ISSUES WITH THESE VEHICLES. I HAVE STARTED A BLOG AND I AM NOT THE ONLY PERSON WITH ISSUES WITH THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489295December 19, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 1999 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT ONCE THE VEHICLE WAS STARTED, THE GEARS COULD BE SHIFTED WITHOUT THE CONTACT DEPRESSING THE BRAKES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THEY ADVISED HIM THAT THE BRAKE SHIFT INTERLOCK WAS NOT PLACED IN THAT PARTICULAR YEAR, MAKE AND MODEL VEHICLE. THEREFORE, THE FAILURE WAS CONSIDERED A NORMAL CHARACTERISTIC OF THE PARTICULAR VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000. THE CURRENT MILEAGE WAS APPROXIMATELY 185,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474565September 10, 2012
SERVICE BRAKES
MY 17 YEAR OLD SON WAS DRIVING THE CAR; HE APPLIED THE BRAKES WHILE APPROACHING A RED LIGHT AND THE PEDAL WENT TO THE FLOOR. HE WAS DRIVING SLOW ENOUGH AND STARTED BRAKING SOON ENOUGH THAT HE WAS ABLE TO STOP THE CAR PRIOR TO THE INTERSECTION BY PUMPING THE BRAKE PEDAL VIGOROUSLY. BOTH OF THE SOLID FRONT BRAKE LINES HAD RUSTED OUT AT THE CONNECTION POINTS WITH THE FLEXIBLE HOSES... I HAD PREVIOUSLY REPLACED THE REAR BRAKE LINES DUE TO SIMILAR RUSTING PROBLEMS (3 YEARS AGO), AND DID ASK THE DEALER TO INSPECT THE FRONT BRAKE LINES ABOUT A YEAR AGO PRIOR TO LETTING MY SON DRIVE THE 'OLD' MINIVAN; THE BRAKE LINES WERE GIVEN A CLEAN BILL OF HEALTH... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469302August 6, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1999 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE CLUSTER CIRCUIT BOARD ON THE INSTRUMENT PANEL FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THERE WAS AN OPEN CIRCUIT BOARD THAT CAUSED THE VEHICLE TO NOT START, WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468365July 30, 2012
STRUCTURE, SERVICE BRAKES, ENGINE, ELECTRICAL SYSTEM
IT HAD BEEN RAINING BUT HAD STOPPED. I WAS MAKING A RIGHT HAND TURN WHEN MY RIGHT TIRE WENT THROUGH APPROXIMATELY 2-4" OF WATER IN THE GUTTER. I IMMEDIATELY LOST CONTROL OF THE STEERING AND VEERED INTO THE OPPOSITE LANE. FORTUNATELY THERE WERE NO CARS IN THAT LANE. I HAD DIFFICULTY STEERING AND THE ENGINE BEGAN TO OVERHEAT. I WAS FORTUNATE THE GARAGE WAS AROUND THE CORNER. THE BELT HAD SLIPPED OFF THE PULLEYS. THE BELT HAD NOT BROKEN, ONLY SLIPPED OFF. THEY SAID I WAS THE 3RD TOWN AND COUNTRY THAT DAY THAT HAD TO HAVE THE BELT PUT BACK ON DUE TO THE WET WEATHER, AND THAT IT WAS A PROBLEM WITH MODEL FOR MANY YEARS. THIS IS THE 3RD TIME TO SEND THIS REPORT. WHEN I HIT "VERIFY" EVERYTHING GOES BLANK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468370July 30, 2012
ELECTRICAL SYSTEM, ENGINE, STEERING
THIS IS THE 2ND INCIDENT FOR THE SAME PROBLEM. FIRST COMPLAINT #10468365. I WAS STOPPED AT AN INTERSECTION. I CROSSED THE STREET AND MY TIRES SPLASHED WATER THAT WAS RUNNING DOWN THE STREET GUTTER. THE WATER WAS 2-4" DEEP. I ONCE AGAIN IMMEDIATELY LOST STEERING AND THE ENGINE BEGAN TO OVERHEAT. I WAS ABLE TO MUSCLE THE STEERING WHEEL ENOUGH TO PULL IT OFF TO THE SIDE OF THE ROAD. I LOOKED UNDER THE HOOD AND FOUND THE BELT HAD SLIPPED OFF AGAIN. I HAD TO HAVE IT TOWED TO THE GARAGE. THE MECHANIC CHECKED OUT THE BELT AND THE TENSIONER AND SAID THEY WERE OK, AND THEY REINSTALLED THE BELT. THE FIRST TIME THIS HAPPENED I WAS TURNING A CORNER, AND THE VAN WENT INTO THE OPPOSITE LANE. I GUESS I CAN BE THANKFUL FOR THE DRAUGHT THESE PAST FEW MONTHS. THIS IS A SERIOUS PROBLEM. IT MAKES ME AFRAID OF DRIVING WHEN IT IS RAINING OR WITH ANY WATER ON THE ROAD. I CAN'T IMAGINE WHAT WOULD HAPPEN ON THE INTERSTATE AT 70MPH, PASSING SOMEONE, OR TAKING A CURVE IN THE ROAD. I CONTACTED THE CHRYSLER DEALERSHIP. A BULLETIN #07-0299 WAS ISSUED IN 7.14.99. THE DEALERSHIP SAID I WOULD HAVE TO PURCHASE ANY FIXES AS IT WASN'T A RECALLED PROBLEM. THE DEALERSHIP TOLD MY MECHANIC THEY OFFERED A $400 KIT TO FIX THE PROBLEM, OR I COULD PURCHASE A "SNOW" SHIELD AND HAVE IT INSTALLED. WHY WOULD I NEED A "SNOW" SHIELD IN LOUISIANA? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465735July 15, 2012
POWER TRAIN, SERVICE BRAKES, ENGINE
ON THIS DAY I WAS SITING IN MY VAN WITH THE IGNITION IN THE ON POSITION RESETTING MY CLOCKS IN THE VEHICLE I RESTED MY HAND ON THE SHIFTER WHEN IT RELEASED FROM PARK INTO REVERSE GEAR WITHOUT THE ENGINE RUNNING THERE ARE NO BRAKES BECAUSE OF POWER BRAKING YOU CANT STOP ON A DIME SO I QUICKLY ENGAGED THE PARKING BRAKE TO STOP THE VEHICLE FROM ROLLING DOWN MY DRIVE. I IMMEDIATELY CONTACTED CHRYSLER WHO CLAIMS THEY ARE NOT RESPONSIBLE FOR THIS ISSUE SINCE THEY DID NOT INSTALL THIS SAFTEY FEATURE ON ANY CHRYSLER TOWN AND COUNTRY VAN TO DATE ALSO I HAVE AN ISSUE WITH WHEN IT RAINS THE SERPENTINE BELT FALLS OFF THE PULLEYS IF WATER SPLASHES UP ONTO THE BELT ITSELF CAUSING LOSS OF BRAKES AND STEERING DUE TO THIS DEFECT CHRYSLER IS AWARE OF THIS ISSUE BUT AGAIN REFUSES TO RECALL THE VEHICLES FOR A SAFER FIX SOMETHING NEEDS TO BE DONE BEOFE THEY KILL SOMEONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444714January 20, 2012
ENGINE AND ENGINE COOLING, STEERING
I OWN A 1999 CHRYSLER TOWN & COUNTRY VAN. MAJOR PROBLEM IS SERPENTINE BELT COMING OFF AND CAUSING A LOSS OF STEERING. EVERY TIME IT RAINS MY SERPENTINE BELT COMES OFF WHICH CAUSES EXTREMELY HARD STEERING. I HAVE REPLACED TENSIONERS TWICE IN THE AND BELT 4 TIMES. THANK GOD I WAS NOT ON THE FREE WAY OR A STREET WITH ALOT OF TRAFFIC OR THIS COULD KILL ME OR AN OTHER PERSON. I HAVE LOOKED ON THE INTERNET AND THIS HAS HAPPENED TO 100S OF PEOPLE. ON THE INTERNET IT STATE THAT THE FACTORY RECOMMENDED REPAIR ( THE REPLACEMENT OF THE IDLER PULLEY AND THE PULLEYS RETAINING BRACKET.) IN THE TSB I READ, CHRYSLER'S ENGINEERS HAVE DECIDED THAT ON SOME MODELS THE IDLER PULLEY IS MISALIGNED BY .08 INCHES. CHRYSLER SHOULD RECALL THIS AND FIX THERE PROBLEM BEFORE SOMEONE GETS KILLED. GET INVOLVED AND MAKE CHRYSLER FIX THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435246November 11, 2011
SUSPENSION, STEERING
STRUT TOWER CORRODED AND SPRING AND STRUT POPPED THRU AND CAUSED LOSS OF CONTROL. *TR
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10419536August 15, 2011
SUSPENSION:FRONT
WE TOOK OUR 1999 CHRYSLER TOWN & COUNTRY TO OUR MECHANIC TO HAVE THE WATER PUMP REPLACED AND HE INFORMED US OF THE DRIVERS SIDE STRUT TOWER RUSTING OUT AND SHOULD HAVE IT REPLACED AS IT COULD BE A HAZARD WHILE DRIVING. THIS WAS REPORTED TO US ON 08-2011 WITH THE CAR HAVING 142000 MILES ON IT. NOTHING HAS BEEN DONE TO REPAIR IT AT THIS POINT. AM LOOKING TO SEE IF THERE ARE ANY RECALLS FOR THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373881January 3, 2011
SUSPENSION:FRONT
TL* THE CONTACT OWNS A 1999 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT AFTER ADDING OIL IN THE VEHICLE, HE NOTICED THAT THE SHOCK STRUT TOWERS WERE RUSTED AND WOULD CAUSE THE STRUCTURE OF THE VEHICLE TO FRACTURE. THE VEHICLE WAS NEITHER INSPECTED NOR REPAIRED FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 158,000. UPDATED 3/14/11 *CN THE CONSUMER STATED THE STRUT TOWER WAS RUSTED AND THE STRUT BROKE THROUGH THE BODY OF THE TOWER. THE STRUT CAME TO REST ONLY INCHES AWAY. THE LOCAL BODY SHOP REBUILT THE TOWER BY WELDING SHEET METAL . HE FORMED AND REINFORCED THE SHOCK TOWER. UPDATED 06/30/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369958December 11, 2010
ENGINE AND ENGINE COOLING
I OWN A 1999 CHRYSLER TOWN AND COUNTRY MINIVAN. WHILE DRIVING IN THE RAIN WITH 3 PASSENGERS ( 1 YOUTH, 1 TODDLER IN CAR SEAT AND 1 ELDERLY PERSON) I NOTICED THE STEERING BECAME VERY HARD TO CONTROL, IMMEDIATELY AFTER I LOOKED AT MY INDICATORS AND NOTICED THE TEMPERATURE WAS ON THE MAX HOT SETTING. I WAS ABLE TO PULL OVER AND ARK IT AND UPON HAVING IT TOWED I NOTICED A BELT HANGING FROM UNDER THE VEHICLE. AFTER ASKING AROUND AND DOING RESEARCH I FOUND IT WAS THE SERPENTINE BELT, WHICH I CANNOT AFFORD TO FIX AT THIS TIME AND I ALSO FOUND OUT IT WAS A COMMON PROBLEM WITH THIS PARTICULAR VEHICLE. WONT CHRYSLER DO ANYTHING TO FIX THIS MOST DANGEROUS DEFECT??!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363569November 1, 2010
ENGINE AND ENGINE COOLING
THE SERPENTINE BELT FALLS OFF IN WET WEATHER ON MY 1999 CHRYSLER TOWN & COUNTRY MINIVAN. THIS HAS HAPPENED 4 TIMES THIS PAST YEAR ALONE AND HAS COST ME IN TERMS OF TOWING AND SERVICE. THIS CAN ALSO BE A VERY DANGEROUS SITUATION DEPENDING ON WHEN AND WHERE THE BELT FALLS OFF. WHEN THE BELT COMES OFF, THERE IS NO POWER STEERING, THE RADIATOR OVERHEATS, AND THE ALTERNATOR ISN'T CHARGING. THIS CAN RUIN THE ENGINE. AFTER SEARCHING THE WEB, I FOUND THAT THIS IS A VERY COMMON EXPERIENCE FOR BOTH DODGE CARAVAN AND CHRYSLER TOWN AND COUNTRY VANS. THERE SHOULD BE A RECALL TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357058September 22, 2010
STEERING
I DROVE THROUGH A PUDDLE TODAY TRAVELING AT ABOUT 30 MPH WHEN I LOST MY STEERING. LUCKILY I WAS BOUT .5 MILES FROM HOME. BY THE TIME I GOT WITHIN .25 MILES MY TEMPERATURE WARNING LIGHT HAD COME ON. WHEN I GOT TO MY DRIVEWAY I NOTICED THAT THE SERPENTINE BELT WAS DRAGGING. THIS SAME THING HAPPENED TO MY DAUGHTER ABOUT 5 WEEKS AGO. MY VEHICLE IS A 1999 CHRYSLER TOWN & COUNTRY AND I UNDERSTAND THIS IS A HABITUAL PROBLEM. MY SERVICE PERSON REPAIRED THE VEHICLE. HE SAID I WAS LUCKY IT HAPPENED ON A RESIDENTIAL STREET AND NOT ON A HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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