Chrysler Town and Country Complaints (2002)

404 consumer complaints on file.

#10009654March 3, 2003
STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
THE POWER STEERING FLUID LEAKED FROM THE VEHICLE, WHICH MADE THE VEHICLE DIFFICULT TO TURN.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008290March 1, 2003
STRUCTURE:BODY:DOOR
POWER PASSENGER SLIDING DOOR DOES NOT OPERATE CORRECTLY AND WILL NOT CLOSE AND LATCH FULLY. ON ORIGINAL COMPLAINT NOVEMBER 1, WE WERE TOLD AN UPDATED CONTROL MODULE WAS IN THE WORKS UPON CHECKING RECENTLY THE OTHER SERVICE WRITER SAID HE KNEW NOTHING OF ANY UPDATE. ON FEBRUARY THE 7 WHILE DRIVING OVER 20 MPH THE POWER SLIDING DOOR BEGAN TO OPERATE AS IF THE DOOR WAS OPENING, THE DOORS WERE LOCKED AT THE TIME. ON FEBRUARY 28, WE TOOK THE VAN IN FOR OIL AN CHANGE, AND REPORTED THE DOOR PROBLEM, THEN THE SERVICE WRITER SAID AN UPDATE TO REPAIR WAS IN THE WORKS. SHE THEN SUGGESTED THAT THE POWER DOORS BE DISCONNECTED FOR NOW UNTIL AN UPDATE IS COMPLETED. THE SERVICE WRITER SAID WE HAVE HAD LOTS OF COMPLAINTS ABOUT THE DOORS OPERATING THIS WAY, THIS DOES SEEM TO BE AN UNSAFE CONDITION AND THE ANSWER FOR THE SERVICE DEPARTMENT IS TO SUGGEST IT BE DISCONNECTED INDICATES IT IS WIDE SPREAD.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008649February 19, 2003
SUSPENSION:REAR
THE TIRES EXPERIENCED ABNORMAL WEAR OF THE REAR TIRES, CONSUMER WAS INFORMED AN ALIGNMENT WAS NEEDED. *JB THE ABNORMAL TIRE WEAR WAS ON ALL FOUR TIRE OUTER EDGES, OUT OF ALIGNMENT/ADJUSTMENT, FRONT ALIGNMENT WERE SET TO SPECIFICATIONS, HOWEVER, THE REAR AXLE TUBE ASSEMBLY WAS REPLACED ON THE REAR TO CORRECT THE PROBLEMS. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008651February 19, 2003
STEERING: STEERING WHEEL/HANDLE BAR, UNKNOWN OR OTHER, EQUIPMENT:APPLIANCE:AIR CONDITIONER, SUSPENSION, TIRES, ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE STALLED WITHOUT WARNING. *JB AS THE CONSUMER PULLED INTO THE PARKING SPACE, THE VEHICLE STALLED WITHOUT WARNING, THEN THE VEHICLE WAS PLACED IN PARK, RESTARTED, AND CONTINUED INTO THE PARKING SPACE. ON ANOTHER OCCASION THE VEHICLE INTO REVERSE, THE VEHICLE STALLED WITHOUT WARNING, RESTARTED THE VEHICLE, PLACED IN DRIVE AND STALLED AGAIN. THERE WAS AN INTERMITTENT CLICK NOISE WHEN THE PEDAL IS DEPRESSED, THE A/C FAN NOISE, THE SUSPENSION FELT LOOSE AND LEANED TO LEFT, UNEVEN TIRE WEAR, CLUNK NOISE IN THE FRONT END WHEN COMING TO A STOP, WHEN TURNING, AND PULLING INTO A PARKING SPACE, THE TIRES MEET A RESISTANCE,THE GAS PEDAL VIBRATED, AND THERE WAS A GROANING NOISE IN THE STEERING WHEEL AND OR THE ENGINE WHEN TURNING OR WHEN IN REVERSE. THE MOTOR MOUNT WAS INSTALLED INCORRECTLY AND WAS REPOSITIONED PROPERLY. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008653February 19, 2003
STRUCTURE, FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
THE FUEL GAUGE DID NOT GIVE THE CORRECT READING. *JB THE MILEAGE INDICATOR FLUCTUATED. THE FUEL LEAK DETECTION PUMP HOSE WAS REPLACED DUE TO BROKEN PARTS. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005787February 13, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
APROX. 4 MILES INTO MY COMMUTE THE AUTOMATIC SLIDING DOOR ON PASSENGER SIDE OF THE VEHICLE OPENED AND CLOSED BY ITSELF WHILE DRIVING AT A RATE OF 35MPH. NO WARNING ALARMS HAD GONE OFF TO INDICATE THE DOOR WAS NOT PROPERLY CLOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007154February 12, 2003
STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
THE POWER STEERING FAILED, WHICH MADE THE VEHICLE DIFFICULT TO STEER.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006751February 7, 2003
VISIBILITY:GLASS, SIDE/REAR
THE REAR HATCH DOOR WINDOW SHATTERED INTO PIECES, CAUSE UNKNOWN. THIS HAS OCCURRED ONCE BEFORE AND HAPPENED AGAIN WITHIN A TWO WEEK REPAIR. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004813January 28, 2003
SERVICE BRAKES, HYDRAULIC
WHILE PARKED ON A FLAT SURFACE VEHICLE SHIFTED INTO DRIVE HITTING RAILROAD CROSSING. DEALER NOTIFIED. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003459January 27, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WASHER SPRAY NOZZLES FROZE DURING LOW TEMPERATURE CONDITIONS CAUSING SERIOUS VISIBILITY PROBLEMS ON HIGHWAY DUE TO SALT SPRAY. EXTRA HEAVY DUTY 'RED' SOLUTION HAD BEEN USED, SUPPOSED TO BE GOOD FOR -30 DEGREES F. IT APPEARS THAT THE POSITION OF THE SPRAY NOZZLES, AND PERHAPS THE POSITION OF THE RESERVOIR TANK DO NO BENEFIT FROM THE HEAT OF THE ENGINE OR DEFROSTERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004080January 17, 2003
ENGINE AND ENGINE COOLING
THERE IS A LOUD SQUEALING NOISE UNDER THE HOOD OF THE VEHICLE. DEALERSHIP STATED THIS IS COMING FROM A PART IN THE ENGINE. THE DEALERSHIP HAS MADE SEVERAL ATTEMPTS TO REMEDY THE PROBLEM, BUT FAILED. THE NOISE STILL OCCURS. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003900January 15, 2003
AIR BAGS
CONSUMER STATES THAT WHILE DRIVING AT ANY SPEED THE AIR BAG LIGHT CAME ON AND THE AIR BAG COULD BE INOPERATIVE IN THE EVENT OF A VEHICLE ACCIDENT. DEALER NOTIFIED. TS *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000875January 9, 2003
SEATS
2002 CHRYSLER TOWN AND COUNTRY IS SUPPOSED TO BE EQUIPPED WITH THE LATCH SYSTEM IN "ALL REAR SEATING POSITIONS". THIS SYSTEM (INCLUDING THE TETHERS) ARE NOT PRESENT ON THE 3-PASSENGER SEAT IN THIS VEHICLE. THE SAME IS TRUE FOR MOST OF THE 2003 TOWN AND COUNTRY VANS IN THE LOT OF MY CAR DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000393December 27, 2002
FUEL SYSTEM, GASOLINE:DELIVERY, FUEL SYSTEM, OTHER:DELIVERY
ENGINE SURGES AND CUTS OUT BETWEEN 40 AND 60 MPH. ON OCCASION IT STOPS RUNNING. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000304December 20, 2002
STEERING: STEERING WHEEL/HANDLE BAR
2002 CHRYSLER TOWN & COUNTRY HORN THE HORN ON THE VEHILCLES IS VERY DIFFICULT TO HONK, FOR THE LACK OF A BETTER WORD. TAPPING THE HORN AS A FRIENDLY GESTURE IS OUT OF THE QUESTION - IN FACT IT IS DISCONCERTING IN THAT YOU REALLY HAVE TO PRESS HARD ON IT TO MAKE IT WORK AND WHEN IT FINALLY WORKS, IT IS QUITE A BLAST (BECAUSE OF THE PRESSURE REQUIRED). THE DEALER SAYS THAT THEY ARE ALL THIS WAY (I CAN'T BE SURE OF THAT)AND THAT THEY ARE NOT ALLOWED TO MAKE ANY CHANGES TO THE TENSION OR PART INVOLVED IN THE PROBLEM. NO VEHICLE I HAVE EVER OWNED HAS EVEN REMOTELY EXHIBITED THIS PROBLEM. THE FACT IS THAT IT BECOMES A SAFETY ISSUE BECAUSE ONE HAS TO CONSCIOUSLY THINK ABOUT HOW HARD TO PRESS ON THE HORN TO PRODUCE THE DESIRED RESULTS. IN THIS CASE, THE ONLY RESULT IS A VERY LOUD AND UNFRIENDLY BLAST. MANY THANKS, NICK 707-785-3440 TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000092December 12, 2002
SEAT BELTS:FRONT:BUCKLE ASSEMBLY, AIR BAGS, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
AIRBAG LIGHT KEEPS COMING ON WHILE DRIVING. DEALER KEEPS TELLING ME IT IS FIXED. PASSENGER SLIDER KEEPS STICKING WHEN COLD, IT DOES NOT OPEN BY REMOTE. CHILD SEAT BELT HAS HAD TO BE REPLACED, AND STILL DOES NOT LATCH WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023495December 2, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING 60 MPH THE VEHICLE STARTED TO SLOW DOWN, WHILE ACCELERATOR WAS APPLIED. VEHICLE WAS TOWED TO DEALER WHO DETERMINED THE TRANSMISSION NEEDED TO BE REPLACED. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770219November 28, 2002
STRUCTURE:BODY:DOOR
VEHICLE WAS IMPACTED ON THE LEFT (DRIVER'S) SIDE MID SECTION BY A VEHICLE TRAVELING AT APPROX. 45 MPH. AS A RESULT OF THE IMPACT, THE RIGHT (PASSENGER'S) SIDE SLIDING DOOR FULLY OPENED. THERE WAS NO PHYSICAL OR STRUCTURAL DAMAGE SUSTAINED BY THE RIGHT HAND SLIDING DOOR. THE DOOR FUNCTIONED PROPERLY AFTER THE CRASH. ALL DOORS WERE LOCKED AT THE TIME OF IMPACT. THE VEHICLE IS EQUIPED WITH ELECTRIC ASSISTED (MOTORIZED) SLIDING DOORS ON BOTH SIDES. IT IS UNKNOWN IF THE DOOR OPENED ELECTRICALLY OR AS A RESULT OF A MECHANICAL LATCHING FAILURE. DT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8023415November 27, 2002
VEHICLE SPEED CONTROL:LINKAGES
DEALERSHIP INDICTATED THAT PARTS FOR RECALL IS NOT AVAILABLE AND THEY WON'T BE AVAILABLE UNTIL DECEMBER 12. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769982November 21, 2002
SUSPENSION:FRONT
THE VEHICLE, ABOVE, BOUNCED AROUND ON THE ROAD AND WAS NOISY. SINCE WE ARE BOTH RETIRED AND DRIVE ABOUT 2000 MILES PER MONTH WE FELT UNSAFE SINCE ABOUT 75% OF OUR MILES ARE AT HIGHWAY SPEEDS ON THE INTERSTATE ROADS. WE FEARED A LACK OF CONTROL WITH A POSSIBLITY OF A CRASH. THE DEALER REAIRED BUT CHRYSLER WOULD NOT STAND BEHIND THE COST OF $726 TO REPAIR. WE EXPERIENCED THIS REACTION ON THE 2001 CHRYSLER AFTER TWO YEARS BECAUSE WE DRIVE MORE THAN DOUBLE THE AVERAGE DRIVER. IT WOULD SEEM TO US THAT THERE ARE SOME POTENTIAL ACCIDENTS WAITING TO HAPPEN WHEN THE AVERAGE DRIVER REACHES THEIR FOURTH YEAR OR 52000 MILES. FEEL THERE SHOULD BE A RECALL ON THE FAILURE OF FRONT END STRUTS AND SWAY BARS FOR A TWO YEAR OLD VEHICLE WITH 53000 MILES. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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