Chrysler Pacifica Complaints (2022)

204 consumer complaints on file.

#11577187March 13, 2024
POWER TRAIN, STEERING, VEHICLE SPEED CONTROL
On three separate occasions (December 2023-February 2024), while driving in temperatures below freezing, our 2022 Chrysler Pacifica Hybrid dashboard gave the following warning, along side the illumination of a red turtle warning light: "Stop Safely. Vehicle will shut off soon." The vehicle then lost the ability to accelerate, and the speed dropped significantly and immediately. Two of the three times, my one and three year old were in the vehicle and there was no shoulder on the 50mph road we were traveling on after sunset. Fortunately, the three times this happened, we were less than a half mile from our home and we coasted downhill to the bottom of our driveway. Our vehicle has now been at a certified Chrysler dealership for three full business days, and the technician "has no idea what is wrong," "is still working on it," "has no idea how long it will take to fix," and "has no rental or loaner cars available" for our family while we wait for our family's mode of Transportation to be returned. They claim they are unable to recreate the issue, so they cannot fix it. We showed them a picture of the dashboard, but that is not enough for them. It is currently 72 degrees in Dayton, OH, and the issue has never occurred in temperatures above 30 degrees. Thus, I doubt they will be able to "recreate" the issue until next winter. They've offered no other options or resolution until they can "recreate the issue."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576432March 10, 2024
POWER TRAIN
Ever since delivery of our vehicle it would seem to have a hard shift between the electric and gas motor. Recently, we were driving one morning and noticed that when the gas engine kicked in, the RPM’s were much higher than usual. Later that day we received the “Stop Safely the Vehicle Will Shut Off Soon” message along with a check engine light. Shortly thereafter the vehicle went into limp mode. We are very lucky this happened in town as opposed to on the highway or in a remote area where this would pose an even more serious safety risk. Especially with young children on board. We then brought the vehicle to the nearby dealer where they found P0A43-00 “Drive Motor "A" Position Sensor” and C0063-9A “ Yaw Rate Sensor-Component or System Operating Conditions” codes present. After nearly a week of troubleshooting and opening up a “STAR” case, the dealership is now in the process of acquiring and replacing the transmission on our vehicle. This seems to be related to the recent recall 03A “Loss of Motive Power” and Chrysler TSB 21-008-23 affecting the internal transmission wiring connector. Our recall was completed promptly after issuance but this did not address the underlying issue of the internal transmission wiring connector. Our van is just over one year old and has under 21,000 miles on it. Needless to say this is unacceptable for a vehicle of this age, use, and especially MSRP! We purchased this vehicle as a safe option for our family and now we have lost confidence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573301February 22, 2024
FUEL/PROPULSION SYSTEM
Loss of drive power while at high speed on the highway. Warning popped up saying car will lose power soon, with a turtle icon. Had to pull over 3 lanes to shoulder. Could have been dangerous, Chrysler known issue - they had recall 03A to make sure the warning turns up, but didn't fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572143February 15, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While travelling on a controlled-access highway at 70 mph with the Adaptive Cruise Control active, and no other vehicles or objects nearby, the braking system engaged spontaneously (without driver input) and forcefully, for approximately .5 seconds, also engaging the anti-lock brakes. The rapid deceleration was forceful enough to snap my family of 5 all into their seatbelts. The speed of the vehicle slowed approximately 10 mph or more during this incident. My family and I were fortunate enough that no vehicles were behind us, no collision occurred, and I was able to maintain control of the vehicle though I was very much surprised. No warning indicators nor messages appeared. I took the vehicle to a servicing dealer three days after the incident for inspection/diagnosis. I was told be the service agent at the desk that, in order for this to not happen again, I should not use the Adaptive Cruise Control. The technician, who was at the service desk, stated he was unable to reproduce the incident on test drive, and that he recalibrated the Adaptive Cruise Control system and sensor, without further explanation as to what that meant.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571304February 11, 2024
SEATS
2nd and 3rd row seats of the van do not allow for proper installation of children’s car seats due to the non adjustable and non removable headrest. 3rd row headrest folds forward making the issue even worse. Tried multiple car seat manufacturers and per the manufacturer’s installation guide the pacifica seats will not allow for correct and safe installation. Installation instructions show the car seat back must be flush with the vehicle seat. No known problems with other vehicle manufacturers when researching this issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569505February 2, 2024
ENGINE
While driving on the expressway at expressway speeds we got a message on the information system stating the engine will shutdown soon, pullover safely as soon as possible (paraphrased). The van started to lose power almost immediately upon receiving the message. We were lucky to pull over on a multi lane expressway since we were already in the right lane. It appears the gas engine did not engage when the battery was almost out of power (1%). On the side of the road, it took two times to turn the van on and off before the gas engine started. We were able to make it home. The next business day we contacted the dealership and had it towed there for service. After evaluation I was told the entire transmission needed to be replaced since a generator for the electric motor is housed there and is apparently the cause of the problem. At this time my vehicle is still with dealership awaiting parts. I did research online and see the message we got was the focus of a recall (to display the message) but the cause of the mechanical\electrical failure was still unknown from Chrysler/Stellantis. This is unacceptable. We could have easily been in a crash due to the issue. If they can't fix the actual problem, the message needs to display much sooner while the battery still has sufficient power such as 10%. I believe we had 1% indicated on the driver display at the time of the message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563061January 2, 2024
UNKNOWN OR OTHER
While driving on the highway, warning came on to pull over safely that car would be shutting off. I had approximately 20 seconds to coast to side of the 3 lane highway an park on shoulder, as acceleration did not work. Car then shut down completely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563058January 2, 2024
UNKNOWN OR OTHER
While driving on the highway, warning came on to pull over safely that car would be shutting off. I had approximately 20 seconds to coast to side of the 3 lane highway an park on shoulder, as acceleration did not work. Car then shut down completely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555993November 20, 2023
ELECTRICAL SYSTEM, STRUCTURE:BODY
The mirror on the passenger side of the vehicle "exploded".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550069October 15, 2023
STRUCTURE:BODY
09/17/23 Was driving 65mph, car was slowing Down in front of me and turned cruise control off. Immediately car started stalling. Was in middle lane with cars on both sides. Turned on flashers and no power in gas pedal. At about 30mph, was struck from behind by Jeep! Third car behind struck Jeep and Jeep struck me again. There were injuries and a death. My car was towed. 10/02/23; Now car is in body shop. Contacted Chrysler, they inspected car, but did not drive it. 10/12/23 Just received email stating that they found no problem. They stated that they are not responsible as they found no evidence of manufacturing defect or recall having contributed to this accident. Insurance companies and police are still investigating.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
1
#11549731October 13, 2023
STEERING
Went to store. Came home. Went to leave again. Unable to move wheel. Says power steering unavailable. Service required. Luckily, stuck at home. Anywhere else would have been an issue or to go out suddenly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536629August 5, 2023
ENGINE, POWER TRAIN
Loss of power while driving at high speed, almost caused crash. The dealership technician inspected and updated PIM software and claimed that it won't happen again. However, the van shut down again while driving on a highway on the 2nd day after the "PIM software update". The car is currently with dealership with no information shared regarding what is causing engine shut down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536562August 4, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving at 35 MPH, the vehicle stalled. The contact steered to the side of the road and received assistance from a Police Officer who disconnected and reconnected the battery. On another occasion, while driving at 75 MPH the contact stated that the vehicle stalled. The transmission warning light was illuminated. The vehicle was steered to the side of the road where the battery was disconnected and reconnected again. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 17,602.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535164July 28, 2023
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
7/19/23 - Dash warning to pull over because car was going to turn off (from recall software update). (Image attached) Unclear how long I had and upcoming road was more dangerous, so I pulled over in an area with highway speed traffic and only half a shoulder. Car did not reset on first attempt to restart and stuck in "turtle mode" (<10 mph). When I called the dealership, they originally offered me the roadside assistance number, then talked me through reset over phone when I pushed back that I was not in a safe spot with cars flying past me. I was able to drive <10 minutes to dealer after car reset. They were able to get codes and confirm car is undrivable and I need a new transmission. As of 7/28 they still have my car with no update on when part will be shipped. Prior warning: On 7/11, dash showed "put in P to park" alternating with "press brake and push button to start" while driving down the road (note D for drive in lower right on attached images, also photo of car still on/in run). This started at the same time the car bucked and the check engine light came on solid. (Another image shows the red battery warning light in upper left that came on when car was put in park as other messages continued to alternate.) I pulled over and turned off car. While waiting and thinking about what to do next, the car restarted on its own. (It is possible I pressed button 2x to turn off as I recall it didn't react. But restart was a full minute later!) Restarted. Dealership seemed unconcerned, despite the known issue with Pacifica hybrids. Same issue occurred 7/12. On 7/13 the radio rebooted while driving down the road with no warning. (Radio issues have been ongoing and may be related to overall electrical issues?). On morning of 7/19 when final issue occurred, the radio didn't work at first. On 7/14, I pushed dealership to get software recall update that day as it did not feel safe to drive with the ongoing issues. Recall software update was in place before 7/19 incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534925July 27, 2023
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle lost all motive power. Accessories[Wdws,HzrdFlashers] still operational. Stopped DEAD in the middle of the road. Managed to ReStart vehicle. "Limped" along to a safer location, in pkg lot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534142July 24, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Week of 6/18/23 vehicle began flashing codes- service electronic stability control, lanes sense unavailable service required, AWD system unavailable and several warning lights appearing on dash. Took to dealership replaced STAR connector. Still same issues. Took to another dealership replaced ABS module. Still same issues. Chrysler engineers are guiding dealership on how to proceed but neither the dealership or Chrysler engineers know what is wrong with the car or how to fix it. Has been at 2 dealerships since June 23, 2023 and still no fix. The only repair documentation I have is from the first dealership. The dealership it has been at since June 29,23 said they cannot provide me with a document of the work they have done until the service repair order is closed. That won’t be closed until the car is fixed. But they can’t figure out the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533794July 22, 2023
ENGINE, UNKNOWN OR OTHER
Driving down the highway. My vehicle notified me that it would shut down soon and to stop safely very unsafe. I felt I was lose control of the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533119July 18, 2023
FUEL/PROPULSION SYSTEM
My car had less than 500 miles on it. While driving down the interstate, it suddenly stopped accelerating and a warning to “pull to a safe place the vehicle will soon shut off” appeared. The vehicle shut off. It was towed to the dealership. After almost a week with the van, the dealer said nothing was wrong and they sent me back on my way. 5 miles down the road and on a busy road, same thing happened. Van stalled and was again towed to the dealership. This time they said it needed a new PIM system. It was at this time that I became aware of NHTSA Campaign Number: 23V-010. I was sold this car on June 14 after Chrysler was aware of the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532581July 16, 2023
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
The air conditioner stopped working and a warning message was displayed on the dash stating service hybrid system, immediately after the Vehicle shut off while driving above 70MPH. Fits symptoms of 03A recall. Vehicle at dealership for service. 80 miles driven by Customer total since purchase
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531578July 11, 2023
ENGINE
Complete loss of engine power at interstate speed of approximately 75 miles per hour without any prior warning indication or service lamps. This required an immediate emergency stop and crossing multiple interstate traffic lanes without any forward propulsion power. We were able to restart the vehicle. Upon restart the system malfunction indicator lamp was illuminated. Vehicle was driven at slow speed to the nearest dealer service center for evaluation and service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chrysler Pacifica