Chrysler Pacifica Complaints (2004)

896 consumer complaints on file.

#10785596October 23, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TAKEN TO BE SERVICED, THE TECHNICIAN INFORMED THAT THE ENGINE CRADLE WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785120October 21, 2015
EXTERIOR LIGHTING
WHY IS THE AUTOMOTIVE MAKERS ALLOWED TO PUT OUT CAR WITH HEADLIGHT LENSES THAT CLOUD UP AFTER 6-7 YEARS. THIS REDUCES VISABILITY AND COULD LEAD TO AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783731October 20, 2015
STRUCTURE:BODY, SUSPENSION
ENGINE CRADLE IS RUSTED I CALLED CHRYSLER THEY SAID TOO BAD THAT I WOULD HAVE TO PAY FOR IT. THIS CAR WILL NOT PASS PA. INSPECTION WITH THIS RUST ISSUE IT IS UN SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783243October 19, 2015
STEERING, SUSPENSION
I HAVE A 2004 PACIFICA TOURING EDITION...PASSENGER SIDE LOWER CONTROL, HUB, SWAY BAR ROTTED OUT. WENT TO PICK UP PARTS AND EVERY CAR I CAME ACROSS HAD THE SAME ISSUE IN THE SAME PLACE. HOW CAN FIVE DIFFERENT CARS DRIVEN BY FIVE DIFFERENT PEOPLE HAVE THE SAME PROBLEM.....TWO WORDS...CRAPPY MATERIALS. CHRYSLER SHOULD PROCEED WITH A RECALL ON THE LOWER PASSENGER SIDE CONTROL ARM FOR THESE VEHICLES, THEY ARE ROLLING DEATH TRAPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778392September 29, 2015
SUSPENSION
AFTER TAKING MY PACIFICA IN FOR SERVICE I WAS NOTIFIED BY THE MECHANIC THAT MY ENGINE CRADLE HAS LARGE RUST HOLES IN IT. I CALLED THE CUSTOMER SERVICE NUMBER AT CHRYSLER AND WAS TOLD THAT YES THEY HAD AN ISSUE WITH THIS RUSTING CRADLE BUT ONLY A VERY NARROW RANGE OF VEHICLES WERE AFFECTED. AND MY MFR DATE FELL OUTSIDE THAT DATE RANGE. HOW CAN I HAVE THE EXACT ISSUE THAT THEY ADMIT TO BUT REFUSE TO MAKE THE REPAIRS BECAUSE THEY CREATED AN ARBITRARY DATE RANGE. I ALSO CANNOT BELIEVE THAT SO MANY COMPLAINTS HAVE BEEN LODGED AND WE ARE BEING IGNORED ! NBC NEWS IN CHICAGO DID AN INVESTIGATIVE PIECE ON THIS ISSUE IN 2014 AND IT IS STILL A VERY DANGEROUS ISSUE. I REFUSE TO SCRAP MY MINT CONDITION PACIFICA ! I HAD HEARD OF A CLASS ACTION SUIT IN OHIO AND WILL LOOK INTO THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765220September 18, 2015
ENGINE
I OWN A 2004 CRYSLER PASIFICA THAT I PURCHASED NEW THAT HAS SEVERE RUST OF THE ENGINE CRADLE AKA SUBFRAME WHICH MAKES IT IMPOSSIBLE TO DRIVE THE CAR SAFELY OR SELL THE CAR AS WELL. THIS RUST SEEMS ABNORMAL FOR A CAR THAT IS 10 YEARS OLD. DOING RESEARCH ONLINE, WE HAVE NOTICED THAT CHRYSLER ADMITTED TO THE PROBLEM AND HAS FIXED CERTAIN CARS WITHIN SOME LIMITED PRODUCTION RUN SOLD IN CERTAIN STATES. OUR PROBLEM DOES NOT SHOW UP ON ANY RECALL LIST AND WE DON'T HAVE A RECORD OF CHRYSLER CONTACTING US ALTHOUGH THEY SHOULD HAVE. WHAT CAN I DO ABOUT THIS PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765168September 18, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT ATTEMPTED TO ILLUMINATE THE HEADLIGHTS, BUT THE HEADLIGHTS FAILED TO ILLUMINATE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER AND THE MECHANIC REPLACED THE TIPM MODULE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 247,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764549September 17, 2015
SUSPENSION, ENGINE
UPON TAKING MY VEHICLE TO BE SERVICED AFTER PURCHASE 1 DAY AGO, THE MECHANIC DISCOVERED THAT THE ENGINE CRADLE WAS RUSTED OUT ON THE RIGHT SIDE. THIS IS THE ONLY RUST ON THE UNDERSIDE OF THE VEHICLE. I AM CURRENTLY IN DISCUSSIONS WITH THE DEALER TO REMEDY THIS ISSUE, BUT HAVE DISCOVERED THAT THIS IS A FREQUENT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764898September 17, 2015
POWER TRAIN, FUEL/PROPULSION SYSTEM, SUSPENSION
WILL NOT PASS INSPECTION SAYS VAPOR LEAK, HAS REPLACED GAS CAP TWICE, NOT ABLE TO FIND LEAK. ALSO THE TRANSMISSION SHIFTS REALLY HARD , BROKEN MOTOR MOUNT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764036September 16, 2015
SUSPENSION, STRUCTURE, ENGINE AND ENGINE COOLING
UPON INSPECTION FOR NOISE RELATED TO THE FRONT STRUTS, I NOTICE THAT THE ENGINE CRADLE, LEADING EDGE WAS RUSTED ALMOST COMPLETELY AWAY. I PARKED THE VEHICLE AND LOOKED ON "HTTPS://VINRCL.SAFERCAR.GOV/VIN/VINLOOKUP" WEBSITE AND ENTERED THE VIN ([XXX]), BUT DIDN'T FIND A RECALL NOTICE. I HAVE HAD NO FEWER THAN 4 INDIVIDUALS WHO PREVIOUSLY OWNED A 1994 PACIFICA TELL ME THAT THERE WAS A RECALL AND THAT THE DEALER FIXED THE PROBLEM BY REPLACING THE CRADLE WITH A NEW ONE. CAN ANYONE HELP ME? I AM HESITANT TO DRIVE THE VEHICLE IN ITS CURRENT CONDITION AND HAVE BEEN ADVISED BY 2 MECHANICS NOT TO. I BOUGHT THE VEHICLE USED IN 2008 AND DROVE IT FOR ALMOST 5 YEARS, BUT IT'S BEEN PARKED SINCE 2013. LOOKING FOR ADVICE ON PRESERVING MY $13,000 INVESTMENT. I WAS EXPECTING TO GET 200,000 MILES OUT OF THIS VEHICLE. IT HAS ~115,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763310September 12, 2015
SUSPENSION
TODAY I WENT TO GET A STATE INSPECTION AT THE SAME DEALERSHIP SINCE I PURCHASED IN THE VEHICLE IN 2007, WENT TO PICK UP CAR AND IT FAILED DUE TO THE SUSPENSION. MECHANIC EXPLAINED THAT THE SUB FRAMED HAD ROTTED OUT AND IT WOULD COST $3500 TO REPAIR. SAID IT WOULD BE UNSAFE TO DRIVE CAR DUE TO THAT PART IS WHAT HOLDS THE ENGINE UP IN THE CAR. LOOKS AS IF ITS GOING TO FALL STRAIGHT TO THE GROUND. HOWEVER CHRYSLER HAS BEEN HAVING ISSUES WITH THIS PART SO IT WOULD BE IN MY BEST INTEREST TO CALL THEM. 9/12 CALLED THE 800 247 9753 RECALL # NO HELP SAID NO RECALLS ON MY RECALLS. GAVE ANOTHER # 800 992 1997 STILL ON HOLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761013September 2, 2015
STRUCTURE:BODY, SUSPENSION
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE AN INDEPENDENT MECHANIC WAS REPLACING THE STRUTS AND THE HUB, THE TECHNICIAN DIAGNOSED THAT THE ENTIRE FRAME UNDERNEATH THE VEHICLE WAS RUSTED. THE VEHICLE WAS UNSAFE TO DRIVE. THE MANUFACTURER WAS NOTIFIED, BUT DECLINED TO OFFER ANY ASSISTANCE. THE DEALER STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND ADVISED THE CONTACT TO SALVAGE AND SELL THE USABLE PARTS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760557August 31, 2015
UNKNOWN OR OTHER
I TOOK MY CAR IN AN OIL CHANGE ON 08-28-15 AND THE AUTO MECHANIC CALLED TO TELL ME HOW UNSAFE MY CAR IS -THE SUBFRAME IS RUSTING AND FALLING APART! TOTALLY UNSAFE TO DRIVE AND THAT IT SHOULD BE FIXED ASAP. THE COST OF THIS REPAIR IS $4000 -WELL ABOVE THE CAR'S WORTH. THERE WAS RECALL, BUT ONLY FOR A CERTAIN NUMBER OF VEHICLES -MY VIN NOT INCLUDED. THIS IS A KNOWN PROBLEM FOR CHRYSLER AND YET THERE IS NO RECALL ON THIS UNSAFE CONDITION. MY ENGINE CAN FALL OUT AS I AM DRIVING AROUND MY FAMILY! HELP!! WHAT IS MY RECOURSE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759310August 25, 2015
ENGINE
I PUT MY 2004 CHRYSLER PACIFICA IN THE SHOP ON 8/24/2015 FOR AN OIL CHANGE AND INSPECTION AND TO MY SURPRISE WAS TOLD THE "SUBFRAME IS ROTTING OUT". MY MECHANIC STATED THIS IS A COMMON PROBLEM FOR THE PACIFICA. I DID SOME RESEARCH AND FOUND A CONSIDERABLE AMOUNT OF COMPLAINTS FOR THE SAME EXACT ISSUE. APPARENTLY, CHRYSLER PROVIDED AN EXTENDED WARRANTY FOR A VERY SMALL NUMBER OF CARS EFFECTED BY THIS SAFETY HAZARD. CHRYSLER IS NOT TAKING THIS DEFECT SERIOUSLY; SHOULD PROVIDE CORRECTIVE ACTION BEFORE FATALITIES OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758546August 22, 2015
SUSPENSION
WHILE DRIVING MY VEHICLE HOME FROM WORK ON 8/21/2015, I HEARD A LOUD NOISE UNDER THE FRONT PASSENGER SIDE WHEEL AND WHEN I LOOKED UNDER THE CAR TODAY (8/22//2015), I NOTICED THAT SOMETHING WAS HANGING DOWN UNDER THE ENGINE. AFTER INTERNET RESEARCH, I HAVE READ SEVERAL COMPLAINTS FROM CUSTOMERS WHO INDICATED THAT CHRYSLER ADMITTED TO NOT PUTTING ENOUGH GREASE/LUBE IN THE ENGINE CRADLE WHICH COULD LEAD TO CORROSION AND RUST. IF THIS THE CASE - I BELIEVE THAT MY ENGINE CRADLE HAVE BROKEN AND NOW MY ENGINE IS IN DANGER OF FALLING OUT AND I DON'T WANT TO INJURE AND/OR KILL ANYONE ELSE OR MYSELF IF I CONTINUE TO DRIVE THIS VEHICLE. THE VEHICLE IS UNSAFE AND I AM NOT IN A POSITION TO ABSORB ANY COST THAT WOULD BE NECESSARY TO FIX AND/OR REPAIR THIS DEFECTIVE PART ON THE 2004 CHRYSLER PACIFICA. PLEASE HEALP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748318August 13, 2015
SUSPENSION, ENGINE
TOOK 2004 PACIFICA IN FOR ROUTINE OIL CHANGE AND FOUND OUT CRADLE IS RUSTING OUT. TO REPLACE THE CRADLE WILL COST OVER $3000. TO NOT FIX IT MEANS THE CAR WILL BE UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748247August 12, 2015
ENGINE
I HAVE AN 04 CHRYSLER PACIFICA WITH A SEVERELY RUSTED ENGINE CRADLE. I WAS TOLD BY A MECHANIC AT GOODYEAR WHILE TRYING TO GET AN ALIGNMENT THAT MY CRADLE WAS TOO RUSTED TO DO THE ALIGNMENT. HE THEN SAID THIS IS A KNOWN ISSUE WITH CHRYSLER PACIFICAS. I DID SOME RESEARCH AND FOUND A LETTER THAT WAS ISSUED TO OWNERS OF PACIFICAS REGARDING THIS PROBLEM. HOWEVER, I DID NOT RECEIVE THE LETTER. SO I CALLED THE CHRYSLER COMPLAINT LINE AND SPOKE WITH SOMEONE WHO GAVE ME A CASE # AND TOLD ME I WOULD NEED TO HAVE THE ISSUE VERIFIED BY A CHRYSLER DEALER AND THEN THEY WOULD LOOK INTO PAYING FOR THE REPAIR. I TOOK IT TO MY DEALER WHO VERIFIED THE REPAIR AND TOOK SEVERAL PICTURES. I HAD NOT HEARD ANY THING BACK SO I CALLED BACK TO THE COMPLAINT LINE ABOUT MY CASE#. AT THAT TIME I SPOKE WITH ANOTHER CSR WHO INFORMED ME THAT MY VEHICLE WAS NOT ONE OF THE AFFECTED VEHICLES . WHEN QUESTIONED WHY NOT AND WHICH VEHICLES WERE AFFECTED SHE SAID SHE DID NOT KNOW. BUT, SAID IT DEFINATELY WAS NOT MINE. I WAS EXTREMELY UPSET AS I HAD BEEN PREVIOUSLY TOLD IF THE ISSUE WAS A RUSTED CRADLE AND VERIFIED BY A CHRYSLER DEALER I WOULD BE ABLE TO GET ASSISTANCE, HOPEFULLY ON THE ENTIRE REPAIR. I AM NOT SURE WHAT TO DO NOW AS THIS IS AN EXPENSIVE REPAIR $5000 - $6000. THE LADY SAID WELL YOU NEED TO PUT MONEY INTO A VEHICLE THAT IS 10 YEARS OLD. I SAID I HAVE. I HAVE HAD OTHER ISSUES WITH THE VEHICLE ALSO. BUT, THAT IS FOR ANOTHER TIME. I AM SO UPSET WITH CHRYSLER AS I READ THE WHOLE PROBLEM WAS THEY FORGOT TO PUT DRAIN HOLES IN THE CRADLE. NOT SURE WHAT TO DO FROM HERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747429August 10, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE AT AN INDEPENDENT MECHANIC FOR REPAIRS, THE TECHNICIAN DIAGNOSED THAT THE ENTIRE SUB FRAME WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746037August 4, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING AT APPROXIMATELY 65 MPH, THERE WAS A NOISE EMERGING FROM THE ENGINE AREA. THE VEHICLE WAS TAKEN TO THE INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS A HOLE ON THE ENGINE CRADLE CAUSED BY RUST. THE ENTIRE ENGINE FRAME WAS RUSTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 09/10/15*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744941July 30, 2015
SUSPENSION, STRUCTURE:BODY
WAS LOOKING UNDERNEATH MY 2004 CHRYSLER PACIFICA AND NOTICED A HOLE IN THE ENGINE CRADLE (SUB FRAME). TOOK VEHICLE TO MY LOCAL CHRYSLER SERVICE DEPARTMENT FOR EVALUATION OF ENGINE CRADLE. SERVICE MANAGER STATED AFTER EVALUATION OF VEHICLE THAT ENGINE CRADLE HAS A PERFORATION (HOLE) IN IT. THIS IS A SAFETY ISSUE BECAUSE ENGINE CRADLE COULD BREAK WHILE DRIVING AND CAUSE AN ACCIDENT.. HE LOOKED UP SERVICE BULLETIN NUMBER 13-001-12 . THE SERVICE BULLETIN STATES CHRYSLER WILL FIX VEHICLES BUILT BETWEEN FEBRUARY 23, 2004 THROUGH MARCH 31, 2004. WHEN SERVICE MANAGER LOOKED UP BUILD DATE FOR MY VEHICLE, IT WAS BUILT ON FEBRUARY 16, 2004. SINCE MY VEHICLE WAS BUILT 6 DAYS BEFORE FEBRUARY 23 HE COULD NOT FIX VEHICLE UNDER WARRANTY. HE ADVISED ME TO CALL CHRYSLER CUSTOMER SERVICE. I DID SO ON MAY 29,2015. THEY REFUSED TO FIX IT UNDER WARRANTY BECAUSE IT WAS BUILT 6 DAYS BEFORE FEBRAURY 23. WHEN I ASKED TO SPEAK WITH HER SUPERVISOR, SHE REFUSED SAYING ,HE WILL REFUSE CLAIM. THIS IS A MAJOR SAFETY ISSUE. IF ENGINE CRADLE BREAKS WHILE DRIVING, YOUR SUSPENSION WILL BREAK COLLAPSING THE WHEEL UNDER THE VEHICLE CAUSING LOSS OF CONTROL OF VEHICLE. THIS COULD LEAD TO SERIOUS INJURY AND POSSIBLY DEATH OF OCCUPANTS OF VEHICLE AND OTHER VEHICLES THAT MAY BE INVOLVED IN ACCIDENT. ON THE SAFERCAR.GOV SITE MANY PEOPLE HAVE FILED COMPLAINTS FOR THE SAME PROBLEM. PLEASE ORDER A RECALL OF THE 2004 CHRYSLER PACIFICA FOR THIS PROBLEM. CHRYLER WON'T DO IT UNLESS FORCED TO DO SO. NHTSA PLEASE DO WHAT IS RIGHT AND ORDER A RECALL FOR THIS PROBLEM. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chrysler Pacifica