Chrysler Pacifica Complaints (2023)

151 consumer complaints on file.

#11653122April 7, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
We rented a '23 Pacifica from Enterprise. While driving 70mph on an interstate in Houston, a safety warning popped up "Stop Safely Vehicle Will Shut Off Soon". On the interstate, I wasn't able to keep my speed. Speed dropped quickly and dramatically. Luckily, I was able to get to the side but could have been hit in the process. My 2 daughters were in the car. It was terrifying. According to my research Pacifica did a recall of 67K Hybrids and their solution?? Add software that gives a warning. That was the solution. NOT TO FIX THE DEADLY ISSUE but to add a warning. [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652704April 4, 2025
STEERING, ENGINE, VEHICLE SPEED CONTROL
I want to say my first issue started in December 2024 the vehicle began to slow down lights started flashing in the vehicle the steering became difficult to turn I pulled over waited in the vehicle for over an hour with my [xxx] son and grandchildren in the car then the vehicle started I thought it was fine so I'm thinking this car is really smart it fixed it self then January it happened again I called the dealership south Chicago dodge spoke with larry they said bring it in but they were backed up I was like omg I'm not going to have a way to get around 😢 so the next problems I had called hawk jeep chrysler because they'll put me in a loaner or a rental I've done business with them in the past spoke with Ann Marie she said bring it in honey on my way to the dealership the car went crazy on the expressway and stopped on the expressway the state tow truck said you can't stay here it's unsafe mind you my [xxx] son is in the vehicle and it was freezing he towed us off the way I contacted Ann Marie I had the vehicle towed from there to the dealership long story short the vehicle has been in the shop 4 times for the same problem the vehicle has stopped on my with my family in the car numerous times in unsafe places I purchased the vehicle because it met my family needs in an a [xxx] I need a safe reliable running vehicle which has not been the case I've been paying my car note my insurance and this is the 3rd month I haven't had my vehicle mind you each time I've picked the vehicle up I had to bring it back for the same problem I was told they vehicle was ready went to get it Jim the manager at hawk came back said the vehicle was dead they don't know what's wrong with it at that point I had my vehicle towed back to south Chicago dodge where I purchased the vehicle from now I'm upset I'm in an unsafe vehicle that stops on the expressway in the middle of the road I need a reliable safe vehicle I transport my grandbabies and [XXX] son with his wheelchair INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652655April 3, 2025
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
While driving at highway speed the vehicle flashed a vehicle and I’ll shut down sign. A red turtle flashed and the vehicle began to decelerate. Had to pull over to a less than safe sand shoulder. Had highway speed traffic directly behind me. Dealership pulled codes related to the transmission. No previous issues or sign thereof. 25k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647350March 10, 2025
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
On our daily commute the car came to a stop at a light and then the car then turned off and would not start again. We tried everything but the engine would turnover. After 3 hours, the car then started and we drove it to dealership and they detected no faults or codes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637696January 22, 2025
FORWARD COLLISION AVOIDANCE
The contact owns a 2023 Chrysler Pacifica. The contact stated while driving approximately 25 MPH while approaching a vehicle that had stopped suddenly for a traffic signal, the Forward Collision-Avoidance brake failed to engage. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the front collision system was working. The contact stated that the failure of the Forward Collision Avoidance braking system occurred again, and the vehicle was returned to the same dealer. The contact stated that the dealer had set up a soft barrier collision test and had driven the vehicle up to the barrier at 10 MPH and the Forward Collision Avoidance braking system failed to engage. The contact had taken the vehicle to two other dealers who stated that the front collision system was in operating condition. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636628January 17, 2025
POWER TRAIN
Vehicle lost power on three occasions while on the highway. STOP SAFELY VEHICLE WILL SHUT OFF SOON showed in cluster and began to lose all power. I had to pull over and turn off vehicle for about 10 minutes to get it to move again. Vehicle was taken to dealer and they reported the transmission needed replacement and was covered under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629024December 5, 2024
POWER TRAIN, ENGINE
This is the second time this happened in one week. Incident happened immediately after being sent home without repair by the dealership. Driving down the interstate, our car displayed the "Stop Safely. Vehicle will shut off soon." Red turtle light came on, and car lost all acceleration. We managed to pull over without being hit. Turned the car off and then back on. Check engine light was now on, but the car would drive. Hybrid battery was charged at 66%. In both shutdown instances, dealership says it is unable to replicate the problem, and therefore will not look further into the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626402November 20, 2024
ENGINE, POWER TRAIN
We were driving on the interstate at approximately 70 mph when our car gave the warning, "Stop Soon. Vehicle will shut off." A turtle warning light also lit up. We pulled over to the side of the road and turned the car off. After a few minutes, we were able to turn the car back on and drive home, though the check engine light was then on. We took it to the dealer the next day, with the check engine light still on, and the dealer was unable to reproduce or diagnose the problem. They said there were so many warning codes that they could not determine what was the problem and that if they followed what the codes were telling them, they'd have to replace the entire wiring system of the car. They also said that one or more of the codes was related to the transmission. They drove the car extensively and couldn't reproduce the shutdown. They are currently still trying to diagnose the problem with the car at the dealership. There were no warning signs from the vehicle prior to the incident. The incident occurred right around the time when we would have depleted the all-electric charge and switched over to using gas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614076September 11, 2024
ELECTRICAL SYSTEM
Keys were inside car with only an infant inside and the doors were locked with no other key fob anywhere nearby. There must have been an issue with the car’s safety system to unlock the car in this situation. There was no 3 beeps that would unlock the car. Car was parked in Walmart parking lot in the heat. Remote start was on, key fob was in drivers seat. The last door to close was the drivers side rear sliding door. Wife called me from a shopper’s phone since hers was also locked in the car. I frantically drove with the other key fob a few miles to where they were to unlock. It was a traumatic experience for her and our son who was stuck inside the car. Thankfully I got there in time to unlock with the other key fob and everyone is okay.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609797August 20, 2024
UNKNOWN OR OTHER
We have had our 2023 Chrysler Pacifica Plug-In Hybrid since [XXX]. This was a factory ordered vehicle. There have been no indications that there is any issue with the vehicle. About a week ago while driving the vehicle a warning came on the speedometer screen that said "Pull over safely the vehicle is about to turn off". The check engine light also came on. Once the vehicle was pulled over to the side of the road and stopped the vehicle turned itself off. After waiting a few minutes the vehicle was able to be restarted and driven about 5 minutes home. The check engine light remained on. We did not drive the vehicle again until we were taking it to the dealership to be inspected. The check engine light was on the entire drive from our home to the dealership, which is about 10-15 minutes. The vehicle has now been at our local Chrysler dealership for 6 days. The technician at the dealership is telling us the code stored in the vehicle memory means it needs a new transmission. We are being told they need to replicate the issue for the warranty to cover a new transmission being put in. If they cannot replicate the issue, we are to take the vehicle back and continue to drive it until it happens again and then immediately have it towed to the dealership so they can receive warranty approval to replace the transmission. My research has revealed this is a known issue in Pacifica Hybrids regarding stalling due to a transmission sensor. I called Chrysler to clarify the warranty process and if there is a recall on my vehicle. The warranty process is correct and there is currently not a recall for this issue on our Pacifica Hybrid. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608979August 16, 2024
ENGINE
We have less than 3K miles currently on this vehicle. We were traveiling to the mountains for a vacation when the check engine light illuminated. Stayed on for 2 days and reset itself. We were in the Smokey Mountains and a warning came up to "Stop Safely Vehicle will shut off soon. Within a few minutes, all power was lost, all lights were inoperational including the 4 way hazards. After just a few minutes, the van restarted and operated as if nothing happened. The check engine light stayed on long enough for a Chrysler dealer to read the codes. Esentially, a problem with the High Voltage System Interlock Circuit A, Drive Motor A Inverter Performance are the major codes. A slew of others all related to this issue. The hybrid mechanic stated it is the same issues that plague the 2017-2021 Pacificas hybrids. Losing all power is not acceptable, especially in the mountains with a vehicle less than 4 months since delivery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604724July 26, 2024
ENGINE, STEERING
While driving with my young family my vehicles engine shut off and all steering was lost going appx. 50mph. As the the vehicle shut off, a warning popped up and said “stop safely, vehicle will shut off soon.” This was very dangerous and could have caused a life treating injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596081June 24, 2024
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back-over prevention camera displayed still images, with blackouts, or was inoperable. The failure had become more persistent and then became a constant failure. The contact had to restart the vehicle to regain functionality or correct the malfunction. While turning off and restarting the vehicle, the radio was randomly activated without driver input. The contact believed that the failure had caused additional failures with other control panel functions such as the radio, heating, and the A/C system failing to activate as needed. There were no warning lights illuminated. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was 14,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594013June 12, 2024
UNKNOWN OR OTHER
I was driving my vehicle in a local road at speed about 20MPH and suddenly got a warning saying "Stop safely, Vehicle will shut off soon". Then the gas pedal stopped working. It was on the middle of the road. I switched off my car and started it again a couple of times and that warning was gone but the engine light was on. I was able to drive the vehicle and so the next day I went to the dealer to find the issue. After 4 days the dealer said they couldn't replicate the issue and also the engine light was not on anymore and so they returned my vehicle without doing anything. After a week I was driving on a freeway with all my family members (6 of us), 75 MPH the same thing happened again. I immediately pulled over to the shoulder, since the gas pedal was not working. I switched off the car and switched on then I drove the vehicle. This happened at least 6 to 8 times on my 300-mile drive. It was really scary that the vehicle got a weird warning and the gas pedal stopped working in the middle of the road. At one place there was no shoulder, so I had to stop on the road itself. After coming back, I dropped my vehicle with the dealer to find the issue. It's been 2 weeks but they are saying they couldn't replicate the issue. I bought this as a brand-new vehicle on April 2023, and it's just 14 months old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591473May 30, 2024
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On the afternoon of May 26, 2024, I received a warning "Stop Safely - Vehicle Will Shut Off Soon". I pulled to the side of the road but was still in an active traffic lane in a traffic circle and cars had to stop and/or swerve to avoid hitting my car. If this had been at night my safety would have been even more greatly compromised. The engine promptly shut off and would not restart. I was towed to the nearest dealer which still has not diagnosed or repaired the car. This may be related to recall 23V-010 and the ongoing RQ24004, of which the dealer had no knowledge. I took delivery of the car, a 2023 Pacifica plug in hybrid, on March 25th and it has less than 4000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587105May 6, 2024
ENGINE
Lost engine power on highway with warning on the dash "Stop Safely, Vehicle Will Shut Off Soon"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577705March 15, 2024
ELECTRICAL SYSTEM
Vehicle was purchased in February 2023, starting in January 2024 when vehicle was running and stopped, auto/start stop would engage but the entire vehicle would shut down and not restart. We would have to shift to park, turn off, remove foot from brake then wait 1-5 minutes to restart. Took the vehicle into Rochester hills Chrysler jeep dodge and after several days of troubleshooting they replaced the steering module and claimed it was faulty. 24 hours after picking up the vehicle the same issue happened again. Took the vehicle back in annd they showed 15 different error codes that came up. Left the vehicle there for service and after a week of troubleshooting they were finally able to recreate the issue. They claim it was the RF transmitter in the tailgate causing the issue. If you are experiencing the same issues I recommend asking about the RF transmitter and steering module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572324February 16, 2024
LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING, SUSPENSION, STEERING
The contact owns a 2023 BraunAbility Chrysler Pacifica. The contact stated that while driving at various speeds and using the power chair with hand controls, the drivability was terrible. While driving at various speeds, it was difficult to stay in the intended lane. The Lane Sensing feature was loose and failed to the vehicle failed to steer correctly. While driving at various speeds, the steering wheel was stiff. While making turns, the vehicle rocked. The driver turned the feature off. The contact stated that there was a 3- or 4-inch clearance between the underbody that was lowered once the driver and power chair occupied the vehicle, which continuously scraped the roadway. There was an abnormal rumbling noise detected from the vehicle. The ramp failed to unfold flat when exiting the vehicle. While using the ramp to enter the vehicle, the ramp was difficult to unfold. The vehicle continued to shake due to the exhaust system. Additionally, while utilizing the rear cargo area, the vehicle drove roughly. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 2,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565851January 16, 2024
FUEL/PROPULSION SYSTEM
Service hybrid electric vehicle system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548882October 8, 2023
ENGINE, POWER TRAIN
I was driving in Virginia in a rental and the check engine light came on then the following message came on "get to a safe place the car is going to stop". A few seconds later the vehicle shut off and stop in the middle of traffic. I did not have time to pull over. I turned everything off and restarted the vehicle it was fine for about a mile then it happened again. I waited about 10 minutes before starting the vehicle to take it back to the rental company.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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