Chrysler Pacifica Complaints (2004)

896 consumer complaints on file.

#10933686December 7, 2016
ELECTRICAL SYSTEM, SEATS, STEERING
WHEN WE PURCHASED THE CAR I NOTICED WHEN I SELECTED THE SEAT SETTING IT SAID IT WAS SET. WHEN I WENT TO DRIVE THE VEHICLE AGAIN I SELECTED SEAT ONE AND IT HAD THE ERROR MESSAGES AS IN THE PICTURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926956November 18, 2016
STRUCTURE:BODY
ROTTED OUT SUB FRAME SEEMS TO BE VERY COMMON AND EXPENSIVE FIX DUE TO BEING POORLY BUILT. CAN'T GET OTHER NECESSARY REPAIRS UNTIL SUB FRAME IS REPLACED BECAUSE IF IT IS MOVED IT WILL COMPLETELY CRACK IN HALF!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926230November 15, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE SUBFRAME WAS RUSTED. THE VEHICLE WAS TAKEN TO THE MECHANIC WHO DIAGNOSED THAT THE SUBFRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925974November 14, 2016
STRUCTURE:BODY
SUB FRAME UNDER ENGINE ROTTING, WON'T PASS STATE INSPECTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924782November 7, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT OBSERVED A LOUD ABNORMAL NOISE FROM THE FRONT END OF THE VEHICLE. THE CONTACT OBSERVED UNDER THE VEHICLE THAT THE SUBFRAME WAS RUSTED ALONG THE ENGINE CRADLE. THE CONTACT STATED THAT HE WAS AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 234,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910585September 29, 2016
ENGINE
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING IN REVERSE, A VERY LOUD SCRATCHING NOISE EMITTED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE SEPARATED FROM THE CRADLE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 216,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909411September 23, 2016
SERVICE BRAKES
EMERGENCY BRAKE RELEASE LEVER KEEPS BRAKING. 3 TIMES FOR ME OVER THE YEARS. I SEE MANY REPLACEMENT PARTS BEING SOLD ON EBAY. I'VE BEEN DRIVING FOR 60 YEARS AND NEVER HAD A CAR WHERE THIS HAPPENS. CHECK CHRYSLER RECORDS TO SEE HOW MANY REPLACEMENT RELEASE LEVERS SOLD. IS THIS NORMAL? WHEN BROKEN, CANNOT RELEASE AND POSSIBLY NOT CORRECTLY USE EMERGENCY BRAKE. ALSO THERE IS THIS STEEL ROD AND BROKEN LEVER DANGLING INTO DRIVERS FEET. PROBLEM IS DESIGN OF LEVER. IT HAS TWO THIN SIDES THAT PIVOT ON SOMETHING IN THE CAR. THESE SIDES CANNT TAKE THE FORCE OVER TIME OF CONSTANT AND REASONABLE USE. SEE PICTURES OF BROKEN LEVER AND NEW LEVER. HOW MANY OTHER CHRYSLER MODELS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905565September 11, 2016
STRUCTURE:BODY
ENGINE CRADLE RUSTED OUT. UNSAFE TO DRIVE. MECHANIC QUOTED $4200.00 TO FIX. POSSIBILITY OF ENGINE AND TRANSMISSION FALLING OUT OF CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894945August 10, 2016
STRUCTURE:BODY
THE ENGINE CRADLE HAS RUSTED TO A POINT THAT IT IS DANGEROUS TO DRIVE THIS VEHICLE. IT'S A GOOD RUNNING CAR WITH ONLY 105000 MILES WITH NOTHING ELSE WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893728August 6, 2016
STRUCTURE:BODY
SUB-FRAME (ENGINE CRADLE) CORRODED AND ROTTED, ENGINE AND TRANSMISSION METAL SUPPORT STRUCTURES ARE SEVERELY WEAKENED BY RUST THROUGH SUB BODY FRAMING. CHRYSLER IS AWARE OF THE PROBLEM AND HAS ISSUED A VERY LIMITED RECALL WHICH EXCLUDES MANY OF THE CARS DIRECTLY AFFECTED IN THIS MODEL/YEAR. WHEN I CONTACTED CHRYSLER I WAS TOLD THAT MY VIN# WAS EXCLUDED. THE BASIS AND RATIONALE FOR THE EXCLUSION WERE CAPRICIOUS AND ARBITRARY, (IE.) PRODUCTION DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892996August 3, 2016
UNKNOWN OR OTHER
OUR CAR HAS BEEN VERY WELL TAKEN CARE OF AND IS IN OTHERWISE GREAT CONDITION, BUT THE SHOP SAID UNDERCARRIAGE IS RUSTING OUT SO THEY WON'T PASS IT FOR INSPECTION. I DO NOT EVEN HAVE IT PAID OFF SO I DEF. CANNOT AFFORD ANOTHER CAR! IT IS SO SAD THAT SO MANY ARE AFFECTED AND NOTHING IS BEING DONE ABOUT THIS ISSUE. CHRYSLER WAS NEGLIGENT AND SHOULD HAVE TO BE HELD LIABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892280August 1, 2016
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE APPROACHING A STOP, THE VEHICLE STALLED AND THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE ERROR CODES AS P401 AND P172. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBERS: 03V471000 (FUEL SYSTEM) AND 04V113000 (POWER TRAIN). THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891737July 29, 2016
SUSPENSION
I WAS SHOCKED THE MECHANIC AT JIFFY LUBE SHOWED ME PICTURES OF MY PACIFICA AFTER CHANGING ENGINE OIL. THE CRADLE TO SUPPORT THE ENGINE ARE TOTALLY RUSTED AND I CAN NOT DRIVE THIS VEHICLE ANYMORE. I WANT TO FIGURE OUT WHY IT HAPPENS. I FEEL RELIVED I DID NOT GET KILLED WHEN I DIVE TO MINNESOTA TO SEE MY DAUGHTER OFTEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888401July 25, 2016
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
ON WEDNESDAY NIGHT (13 JULY 16), SE MICHIGAN HAD SEVERE THUNDERSTORMS AND STREET FLOODING. I DROVE THROUGH THIS FOR AT LEAST 6 MILES. THE NEXT MORNING AS I WAS LEAVING FOR WORK, I GOT INTO THE CAR, BUCKLED MY SEAT BELT AND PUT THE CAR INTO REVERSE. THERE WAS A LOUD "CRUNCHING" NOISE BUT NO MOVEMENT. I PUT THE CAR IN PARK, GOT OUT TO SEE IF THERE WAS ANYTHING BEHIND THE CAR TO MAKE THAT NOISE BUT THERE WASN'T. I GOT BACK IN THE CAR, BUCKLED UP, PUT THE CAR'S GEAR INTO REVERSE AGAIN. NO MOVEMENT, BUT AN INCREDIBLY LOUD SCREECHY, WHINY NOISE COULD BE HEARD 4 TOWNHOUSES AWAY. I BARELY TAPPED THE ACCELERATOR AND THE CAR SHOT BACKWARDS OUT OF THE SPACE, ACROSS THE LOT, UP OVER A CURB, THROUGH A FLOWER BED, TAKING OUT A LARGE, WOODEN SIGN AND STOPPING ONLY WHEN THE VEHICLE CRASHED INTO A TREE. NO AIR BAGS DEPLOYED AT ALL. POLICE AND EMTS WERE CALLED TO THE SCENE. I WAS TRANSFERRED BY AMBULANCE TO A LOCAL HOSPITAL. I AM NOT FAMILIAR WITH THE VEHICLE'S SYSTEMS, BUT I WOULD THINK THIS WAS A THROTTLE ISSUE. FOR THE FEW SECONDS THE CAR WAS MOVING IN REVERSE, I WAS STOMPING ON THE BRAKE PEDAL. THE BRAKES WERE "STIFF" AND THE PEDAL WOULD ONLY GO HALF WAY TO THE FLOORBOARDS. WITNESSES STATED THE CAR SHOT OUT OF THE PARKING SPACE "LIKE A BULLET" AND/OR "LIKE A ROCKET" AND THAT THERE WAS NO WAY TO STOP THE CAR AT THAT SPEED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10885692July 18, 2016
STRUCTURE:BODY
TOOK PACIFICA INTO THE SERVICE SHOP FOR A ROUTINE CHECK OF THE AIR CONDITIONING NOT WORKING. UPON PUTTING THE CAR ONTO THE CAR RACK, THE MECHANIC DISCOVERED THAT THE SUB FRAME UNDER THE CAR AND UNDER THE ENGINE, WAS SERIOUSLY RUSTED AND HAS A LARGE CRACK. HE ADVISED THAT THE CAR CAN EITHER BE FIXED BY WELDING ANOTHER FRAME FOR $1500 OR TO GET RID OF THE CAR AS IT IS UNSAFE TO DRIVE. WE HAVE 2 KIDS AND WITH ALL THE DRIVING AROUND TOWN WE DO, THIS CAR SHOULD BE FIXED BY CHRYSLER GIVEN THE RECENT HISTORY OF ISSUES THAT WERE BROUGHT UP A COUPLE OF YEARS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884861July 14, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS BEING SERVICED FOR ROUTINE MAINTENANCE AT AN INDEPENDENT MECHANIC, THE CONTACT WAS INFORMED THAT THE SUBFRAME OF THE VEHICLE WAS SEVERELY CORRODED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS UNSAFE AND SHOULD NOT BE DRIVEN. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884415July 12, 2016
STRUCTURE:BODY
FRONT FRAME SEPARATED FROM CHASSIS. WE HAD THE SUB FRAME REPLACED ON JUNE 18TH 2014 AT 151178 MILES NOW ON MAY 17TH 2016 AT 168326 MILES THE SUBFRAME HAS SEPARATED FROM THE BODY OF THE CAR. I AM VERY LUCKY THIS HAPPENED AT A LOW RATE OF SPEED 25 MPH ON MY STREET AND NOT ON THE HIGHWAY. I HAD THE CAR TOWED TO THE DEALER HOW SOLD US THE CAR AND WHO HAS DONE ALL THE WORK ON IT FROM NEW. I WAS ADVISED THE REPAIR FROM 2014 IS OUR OF WARRANTY. I HAD THE CAR REPAIRED BY A 3RD PARTY AFTER THE DEALER TOLD US THE REPAIR COULD NOT BE DONE. WHEN THE CAR WAS BEING REPAIRED I WAS ADVISED BY THE SHOP THE DEALER REPAIR WAS MISSING KEY PARTS. AFTER LOOKING AT THE REPAIR INVOICE ONE OF THE FIVE PARTS NEED FOR THE REPAIR WAS NOT LISTED ON THE INVOICE LOWER REBOUND PLATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883280July 7, 2016
STRUCTURE:BODY
IN APRIL 2016 I HAD THE BRAKES REPLACED ON MY CAR, WHILE AT THE REPAIR SHOP THEY NOTICED THE ENGINE CRADLE WAS RUSTED. I WAS TOLD THAT THE MOTOR COULD FALL OUT BUT THE REPAIR SHOULD BE COVERED BY CHRYSLER. I CALLED THE DEALER AND WAS TOLD IT WAS NOT COVERED, I CONTINUED TO LOOK ONLINE AND FOUND A NUMBER TO CALL FOR RECALLS. I CALLED ON JULY 1ST AND WAS TOLD IT WAS BUILT 3 DAYS OUT OF WARRANTY BUT HE WOULD SEE WHAT HE COULD DO AND WOULD CALL ME BACK. ON JULY 6TH AFTER I MADE NUMEROUS PHONE CALLS I WAS TOLD THEY ARE UNWILLING TO HELP ME. I ASKED TO SPEAK TO A SUPERVISOR BUT WAS TOLD THEY COULDN'T TRANSFER CALLS BUT ONE WILL CALL BE BACK. I STILL HAVE NOT RECEIVED A PHONE CALL NOR DO I EXPECT ANY HELP FROM THEM. I DO QUESTION HOW THEY CAN PUT A TIME LIMIT ON A WARRANTY WHEN THEY FAILED TO UNDERCOAT MY CAR PROPERLY EVEN IF IT WAS 3 DAYS OUT OF THEIR TIME FRAME. I ALSO DON'T UNDERSTAND WHY I WASN'T NOTIFIED OF THE PROBLEM EVEN IF THEY WILL NO FIX IT AS IT CAN CAUSE AN ACCIDENT! IF YOU ARE ABLE TO HELP ME IN ANYWAY I WOULD APPRECIATE IT, I TRULY DO NOT KNOW WHAT TO DO AT THIS POINT BECAUSE I AM UNABLE TO PAY FOR THE REPAIR! THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882564July 5, 2016
ENGINE
TOOK MY PACIFICA IN TO GET HOSE LOOKED AT AND SOME NEW TIRES. WAS CALLED AND TOLD TO COME GET MY CAR AND PARK IT. WAS TOLD THAT ENGINE CRADLE HAD RUST AND ROT AND THAT IT WAS NOT SAFE TO DRIVE. I'VE HAD THIS CAR FOR ALMOST 10 YEARS AND HAD NEVER HEARD OF THIS. I DRIVE EVERY DAY AND NEED MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876713June 26, 2016
SUSPENSION
ENGINE CRADLE RUSTED TO THE POINT IT WILL NOT PASS WV INSPECTION AND IS NOT SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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