Chrysler Pacifica Complaints (2004)

896 consumer complaints on file.

#10113261March 2, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE WAS IN A PARKING SPACE WHEN ALL OF A SUDDEN IT LURCHED FORWARD AND THEN IT POPPED INTO REVERSE. MANUFACTURER WILL BE CONTACTED BY CONSUMER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110288February 10, 2005
ELECTRICAL SYSTEM
WHILE IDLING, THE CAR SHUT OFF AND WOULD NOT START AGAIN. HAD THE CAR TOWED TO A DEALER FOR REPAIR. AFTER 2 DAYS OF LOOKING FOR THE CAUSE THE DEALER COULD NOT FIND ANY REASON FOR THE CAR TO HAVE SHUT OFF AND NOT STARTED AGAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110160February 9, 2005
VISIBILITY
I OWN A 2004 CHRYSLER PACIFICA. MY COMPLAINT DEALS WITH THE TOTAL LACK OF VISIBILITY WHEN ONE IS BACKING UP. SPECIFICALLY, SINCE THE REAR WINDOW IS SO HEAVILY TINTED YOU CANNOT SEE ANY ILLUMINATION THROWN OUT BY THE INADEQUATE BACK-UP LIGHTS. IF THE AREA AROUND THE CAR IS POORLY LIT, ONE CANNOT SEE ANYTHING OR BODY BEHIND YOU. THIS IS VERY DANGEROUS. I HAVE BEEN DRIVING FOR 45 YEARS AND HAVE A VERY GOOD DRIVING RECORD. THIS IS THE MOST DANGEROUS VEHICLE I HAVE EVER DRIVEN!! I WILL NOT DRIVE IT IN THE EVENING ANYMORE DUE TO THE TOTAL LACK OF CONFIDENCE IN THE VEHICLE. INSTEAD, I DRIVE MY WIFE'S HONDA CR-V. ON FEBRUARY 7, 2005 I CALLED CHRYSLER CUSTOMER SERVICE. THE REP SAID THAT I COULD PEEL OFF THE TINTED CELLOPHANE STRIP FROM THE REAR WINDOW. THIS IS LUDICROUS. THE TINT ON THE GLASS IS AN INTEGRAL PART OF THE PANE. HE WAS ABSOLUTELY USELESS. ON FEBRUARY 8, 2005 I COMPLAINED TO MY DEALER. HE WOULD NOT REPLACE THE REAR WINDOW BUT WOULD SELL ME A BACK-UP SENSOR SYSTEM FOR THEIR COST OF $417.00. THE PROBLEM IS NOT SOLVED. THIS IS A PROBLEM OF SAFETY. ALL I WANT IS A WAY OF USING MY CAR 24/7 WITHOUT FEAR OF STRIKING SOMEBODY OR AN OBJECT, THROUGH NO FAULT OF MY OWN. I DO NOT FEEL IT IS APPROPRIATE FOR ME TO PAY FOR THIS SERVICE. I AM TRYING TO SAVE LIVES. PLEASE FEEL FREE TO CONTACT ME, SINCERELY, JOEL F. GARFIELD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110093February 8, 2005
SEATS:FRONT ASSEMBLY:RECLINER
REAR HATCH WOULD NOT WORK. IN FOR REPAIR 3 TIMES. RONT END THUMPS UPON HARD BRAKING. IN FOR REPAIR 4 TIMES WITH NO RESOLUTION. CAR WILL NOT START. IN FOR REPAIR CURRENTLY FOR THE 3RD TIME. DRIVERS SEAT MOVES UPON ACCELERATION AND STOPPING. IN FOR REPAIR 4 TIMES, STILL NOT RESOLVED. CD PLAYER HAS STATIC BETWEEN SONGS. REPLACED CD PLAYER ONCE. STILL HAPPENS WITHOUT RESOLUTION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107700January 21, 2005
SUSPENSION
REAR GRINDS AND SMOKES. HEAVY VIBRATION THROUGH THE STEERING WHEEL THAT IS SO BAD THAT IT IS DIFFICULT TO HOLD THE STEERING WHEEL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105766January 4, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE), POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
I PURCHASED MY 2004 CHRYSLER PACIFICA APPROXIMATELY ONE YEAR AGO. I CURRENTLY HAVE OVER 18,000 MILES ON THE VEHICLE, WHICH HAS BEEN PLAGUED WITH PROBLEMS. MY ENGINE LIGHT HAS STAYED ON ALMOST CONTINUOUSLY SINCE JULY 2004. THE SERVICE DEPARTMENT CAN'T SEEM TO REPAIR THIS PROBLEM. THE EGR SENSOR FAILED ON A RECENT TRIP AND MY VEHICLE BEGAN TO LOSE POWER AND MAKE LOUD NOISES THAT COULD BE HEARD BY OTHER DRIVERS ON THE ROAD. THE BALL JOINTS HAVE HAD TO BE REPLACED. THE AXLE SEALS HAVE BEEN REPLACED AND NOW AN AXLE HAS TO THE REPLACED. EITHER MY VEHICLE IS THE ONLY LEMON IN THE ORCHARD OR CHRYSLER HAS A SERIOUS PROBLEM WITH THE PACIFICA.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105666January 3, 2005
ELECTRICAL SYSTEM:IGNITION
2004 PACIFIC (6 MONTHS OLD) AND 9,000 MILES WOULD NOT START UNTIL JUMPED. HAD TO BE JUMPED TWICE IN 1 WEEK TO START CAR WHEN WE WERE AWAY ON VACATION. APPEARS TO BE LOSE CONNECTION BETWEEN ALTERNATOR AND BATTERY. DEALER COULDN'T FIND A PROBLEM BUT SAID WHEN IT HAPPENS AGAIN HAVE IT TOWED AND THEY'LL FIX IT THEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102610December 10, 2004
POWER TRAIN:AXLE ASSEMBLY
ON WEDNESDAY I HAD HEARD A NOISE FROM UNDER MY HOOD, I FIGURED I WOULD BRING IT UP WHEN I BROUGHT MY CAR IN NEXT WEEK FOR AN OIL CHANGE. ON FRIDAY I WAS DRIVING IN A PARKING GARAGE (WHICH I HAVE DONE HUNDREDS OF OTHER TIMES) WHEN MY CAR HIT A COLUMN AT THE TOP OF THE TURN. IT WAS A HARD LEFT TURN, AT 5-7 MPH. THE RESULTS OVER $12,000 OF DAMAGE! THE AXLE WAS RIPPED OUT OF THE TRANSMISSION ALONG WITH MANY OTHER BROKEN PARTS. BASICALLY MY FRONT LEFT TIRE WAS HANGING LIKE A LOOSE TOOTH. ALL THE BROKEN PARTS WERE PUSHED TO JUST UNDER MY PEDALS.THE APPRAISER SAID THAT IF THIS HAPPENED AT HIGHER SPEEDS IT WOULD HAVE BROKEN MY LEGS. ALL PARTS WERE REPLACED (THROUGH MY INSURANCE) BUT NOW I HAVE A NEW CAR THAT I DO NOT FEEL SAFE IN. AT THE TIME THE CAR HAD 4,800 MILES ON IT. AFTER READING CASES LIKE 10096021 AND 10087837, DID I HAVE A DEFECT? IS IT A GOOD THING THAT IT DID NOT HAPPEN ON A HIGHWAY?*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10094451November 30, 2004
TIRES:TREAD/BELT
WHILE DRIVING, THE CONSUMER WAS FLAGGED DOWN BY ANOTHER MOTORIST ON THE HIGHWAY AND WAS INFORMED THAT SMOKE WAS COMING FROM THE PASSENGER 'S SIDE TIRE. THE CONSUMER PULLED OVER. THE PASSENGER 'S SIDE TIRE BLEW OUT. MICHELIN, ENERGY MXV4 PLUS, 235/6517 RADIAL XE, DOT AP87W3XX2003. THE DRIVER CALLED FOR ROAD SIDE ASSISTANCE , AND VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. *AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101229November 17, 2004
CHILD SEAT
BRITAX MODEL # E9L0605, DOM 08/01/2003. CONSUMER RECEIVED RECALL NOTICE 04C002000. HOWEVER, NO PARTS WERE AVAILABLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097589November 10, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT, FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
THE TRANSMISSION WAS MAKING A CLANKING NOISE. THE CONSUMER TOOK THE VEHICLE TO THE DEALER, AND HAD THE TRANSFER CASE REPLACED ON TWO OCCASIONS, YET THE PROBLEM RECURRED. THE CONSUMER LATER CONTACTED THE MANUFACTURER, WHO WAS UNWILLING TO DO ANYTHING ABOUT THE PROBLEM. *AK THE NOISE WAS HEARD WHEN SHIFTING IN AND OUT OF PARK, DRIVE AND REVERSE, THE VEHICLE LEAKED A BROWNISH COLOR FLUID AND THE FUEL GAUGE WOULD GO IN AND OUT. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089623November 1, 2004
STEERING:LINKAGES:TIE ROD ASSEMBLY
WHILE DRIVING FRONT TIRES SHIFTED ONE AT A TIME UPON MAKING LEFT OR RIGHT TURNS. THIS PROBLEM WAS VERY NOTICEABLE THE PROBLEM WAS REPORTED TO THE MANUFACTURER. *AK FRONT TIRES BOUNCE FROM ONE TO THE OTHER. THE CONSUMER SPOKE WITH CHRYSLER CORP ABOUT THE INCIDENT. WHILE SWITCHING LANES THE VEHICLE BEGAN BOUNCING FROM ONE TIRE TO THE OTHER THE OTHER VEHICLES SLOWED DOWN AROND THE CONSUMERS VEHICLES. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093984October 27, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CONSUMER RECEIVED NHTSA RECALL 04V113000 CONCERNING THE AUTOMATIC TRANSMISSION CONTROL MODULE. AFTER HAVING THE AUTOMATIC TRANSMISSION CONTROL MODULE SOFTWARE REPROGRAMMED, THE VEHICLE JERKED AND STALLED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR INSPECTION BUT MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097815October 26, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER RECEIVED RECALL 04V13000 CONCERNING TRANSMISSION FAILURE. NO PARTS WERE AVAILABLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096001October 19, 2004
EXTERIOR LIGHTING:TAIL LIGHTS
THIS COMPLAINT RELATES TO MY PROFESSIONAL OBSERVATIONS CONCERNING TAIL-LIGHT VISIBILITY DEFICIENCIES ON CHRYSLER PACIFICA VEHICLES (I'M AN ACCIDENT INVESTIGATOR AND FORENSIC PHOTOGRAPHER). THE TAIL LIGHT DESIGN ON PACIFICA VEHICLES IS LARGE, HOWEVER, THE AMOUNT OF RED LIGHT ACTUALLY TRANSMITTED THROUGH THE TAILLIGHT IS ONLY A THIN CIRCLE. FURTHERMORE, THE CIRCLE OF RED LIGHT CAN ONLY BE SEEN WHEN DIRECTLY BEHIND THE VEHICLE...FROM ANY OFF-AXIS POSITION, SUCH AS IN THE NEXT LANE, ONLY A SMALL ARC OF RED LIGHT CAN BE SEEN. IN BRIGHT DAYLIGHT CONDITIONS, BRAKE LIGHTS ARE ALMOST IMPOSSIBLE TO SEE UNLESS ONE IS FOLLOWING DIRECTLY BEHIND THE PACIFICA; AT NIGHT, THE TAIL LIGHTS AND BRAKE LIGHTS ARE EASIER TO SEE, BUT REMAIN EXTREMELY HARD TO SEE IN COMPARISON TO ALMOST EVERY OTHER VEHICLE ON THE ROAD. THAT IS, OTHER VEHICLES EASILY TRANSMIT THE RED ILLUMINATION ACROSS THE ENTIRE REAR QUADRANT OF 180-DEGREES OR MORE, SO VEHICLES FOLLOWING CAN SEE THE LIGHTS NO MATTER WHAT LANE THEY ARE IN BEHIND A VEHICLE. THE PACIFICA ONLY TRANSMITS THE FULL EXTENT OF RED ILLUMINATION ACROSS A VERY NARROW RANGE...MAYBE 10 OR 20 DEGREES...DIRECTLY BEHIND THE PACIFICA. OFF-AXIS VEHICLES IN THE SAME OR ADJACENT LANES DO NOT SEE THE FULL RED ILLUMINATION, AS THE TAIL LIGHT DESIGN HAS SOME TYPE OF PRISM EFFECT THAT LIMITS THE TRANSMISSION OF THIS LIGHT ACROSS THE ENTIRE REAR QUADRANT. I'LL BE HAPPY TO PHOTOGRAPH THIS DESIGN ISSUE IF NEEDED FOR YOUR INVESTIGATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096021October 19, 2004
ELECTRICAL SYSTEM, POWER TRAIN:AXLE ASSEMBLY
2004 CHRYSLER PACIFICA - PURCHASED RIVER OAKS CHRYSLER HOUSTON:1) I HAVE HAD ON-GOING MINOR PROBLEMS WITH THIS VECHICLE SINCE I PURCHASED IT. THESE PROBLEMS HAVE REQUIRED FOR ME TO TAKE THE CAR IN TO THE RIVER OAKS CHRYSLER SERVICE DEPARTMENT ON A REGULAR BASIS DURING THE PAST YEAR (LEMON?). 2) YESTERDAY OCTOBER 18, I EXPERIENCED ONE OF THE WORST PROBLEMS WITH THIS CAR. I WAS LEAVING MY NEIGHBORHOOD AND WAS AT A STOP SIGN. I STARTED TO MAKE A LEFT TURN WHEN I HEARD A LOUD NOISE AS IF METAL WAS BREAKING AND CRACKING. THE CAR STARTED TO SHAKE VIOLENTLY. I HAD TO GRAB ONTO THE STEERING WHEEL VERY HARD TO CONTROL IT. I HAD TROUBLE STEERING IT AS THE WHEELS DID NOT SEEM TO WANT TO MOVE. I WAS ABLE TO PULL IT TO THE SIDE AND GET ASSISTANCE (I FEEL FORTUNATE THAT IT DID NOT HAPPEN ON THE HGWAY, AS THE CONSEQUENCES WOULD PROBABLY NOT HAVE BEEN GOOD). THE CAR HAS 20,000 MILES. I DO NOT TRAVEL FAR AS I AM A STAY HOME MOM AND MOST OF MY DRIVING IS DOING ERRANDS AND TAKING MY KIDS TO SCHOOL. THE CAR WAS TOWED TO RIVER OAKS, CHRYSLER IN HOUSTON WHERE THE CAR IS SITTING IN THEIR SERVICE DEPARTMENT. THE LATEST I HEARD WAS THAT THE AXLE BROKE. MY CONCERN IS THAT THIS IS A 1 YEAR OLD CAR AND IT HAD A MAJOR FAILURE SUCH AS THIS ONE. SO MANY THINGS HAVE GONE WRONG WITH THIS VECHICLE THAT I FIND IT UNRELIABLE AND UNSAFE AND I HATE FOR SOMETHING LIKE THIS TO HAPPEN TO SOMEONE ELSE. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. LEESBETH SILVA. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093840October 8, 2004
STEERING:LINKAGES:TIE ROD ASSEMBLY
FAILURE OF LEFT OUTER TIE ROD END (WORN AND EXCESSIVELY LOOSE) WAS DISCOVERED WHEN CAR WAS BEING SERVICED FOR STRANGE FRONT-END NOISES. SERVICE DEPARTMENT INDICATED THAT THE CAR WAS UNSAFE TO DRIVE LEFT OUTER TIE ROD END HAD TO BE REPLACED AFTER ONLY 18,911 MILES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093584October 4, 2004
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
AUTOMATIC MEMORYY SETTINGS FOR OUTSIDE MIRRORS DO NOT RETURN TO THEIR "SET" POSITIONS. I HAVE HAD THIS ISSUE TO 2 DEALERS. NEITHER COULD FIND THE CAUSE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091390September 21, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN
WHILE TRAVELING WEST ON I-80, (THE OHIO TURNPIKE) MY 2004 CHRYSLER PACIFICA, LOST ALL POWER FROM THE POWER TRAIN. THIS HAPPENED SUDDENLY,WITH NO PRIOR INDICATIONS OF A PROBLEM, IN HEAVY TRUCK TRAFFIC, WHILE TRAVELLING AT 75 MPH. *AK IT REQUIRED OVER FOUR DAYS TO REPAIR THE VEHICLE, AS THE TECHNICIAN DETERMINED THAT THE TRANSMISSION HAD NO PRESSURE. THIS WAS CAUSED BY A BURNED-OUT ROUTER IN THE TRANSMISSION PUMP. I WAS WAS SHOWN THE REPLACEMENT PART AND NOTED THE INTERIOUR WAS MACHINED TO A INTIRERLY DIFFERENT CONFIGURATION. I WAS ALSO INFORMED THAT THE INITIAL PRODUCTION RUNS ALL HAD THIS DESIGN FAULT. THE TECH. THAT REPAIRED THE AUTO ,ALSO STATED THA THEY WERE INFORMED OF THIS AT THEIR TRAINING SCHOOLS. CHYRYSLER KNOWS ABOUT THIS DEFECT..A VERY COSTLY RECALL, I'M SURE. THE CONSEQUENCES OF A FAILURE OF THIS NATURE IS NOT VERY DIFFICULT TO FORSEE, AN INEXPERPERIENCED DRIVER PASSING A LINE OF CARS ON A TWO LANE ROAD, OR ,IN MY CASE, TWO DAYS PRIOR TO THE SUDDEN FAILURE, WE WERE DRIVING IN THE STEEP MONTAINS OF TENNESSEE, AND NORTH CAROLINA IN FAIRLY HEAVY , FAST MOVING TRAFFIC. THE AUTO WAS REPAIRED AT NO COST TO ME, HOWEVER I NO LONGER HAVE CONFIDENCE IN THE CAR, DUE TO THE COMPLEXITY OF THE REPAIR, AND THE CONSEQUENTIAL DAMAGE THAT THE FAULITY DESIGN HAD ON THE AUTO BOTH PRIOR TO THE FAILURE, DURING THE FAILURE, BUT ALSO DUE TO THE COMPLEXITY OF THE REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090516September 6, 2004
VEHICLE SPEED CONTROL
AUTO ACCIDENT. 2004 CHRYSLER PACIFICA WAS STOPPED IN TRAFFIC. A CAR ATTEMPTING TO CUT IN FRONT OF NON-MOVING CHRYSLER PACIFICA FROM RIGHT SIDE, SEVERELY IMPACTED PACIFICA ON FRONT PASSENGER SIDE OF PACIFICA. IT IMMEDIATELY SURGED FORWARD AT A HIGH RATE OF SPEED AND, DESPITE HAVING BOTH FEET PRESSING ON THE BRAKE, PACIFICA COULD NOT BE STOPPED UNTIL, IN DESPERATION, DRIVER THROUGH THE PACIFICA INTO PARK. ANOTHER NOTE, DESPITE THE SEVERITY OF IMPACT, NOT A SINGLE AIR BAG DEPLOYED. PICTURES ARE AVAILABLE. CAR WAS TOWED TO ORLANDO CHRYSLER IN ORLANDO, FL. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

← Back to Chrysler Pacifica