Chrysler Pacifica Complaints (2004)

896 consumer complaints on file.

#10252697December 23, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
2004 CHRYSLER PACIFICA. NO ACCIDENTS EVER. 74K MILES. DEFROST AND FOOT HEATER BOTH QUIT WORKING AT THE SAME TIME. NO ONE HAS ANY IDEA HOW TO FIX THE PROBLEM. MY WINDSHIELD ICES UP AND I CAN'T SEE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252565December 22, 2008
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT TOOK HIS VEHICLE TO THE MECHANIC FOR ROUTINE MAINTENANCE AND WAS INFORMED THAT THE FRONT MOTOR MOUNT NEEDED TO BE REPLACED BECAUSE IT WAS LEAKING. THE MANUFACTURER STATED THAT THE PART HAS BEEN ON BACK ORDER SINCE NOVEMBER 13, 2008, AND WILL BE UNAVAILABLE UNTIL FEBRUARY OF 2009. THE VEHICLE IS UNABLE TO BE DRIVEN. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250396December 1, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WOULD STICK WHEN IT WAS DEPRESSED. THE DEALER STATED THAT THE THROTTLE BODY WAS BUILDING CARBON AND CAUSED THE PEDAL TO STICK. THE DEALER CLEANED THE THROTTLE HOUSING, BUT THE FAILURE STILL PERSISTS. THE DEALER STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED AT THE COST OF $200. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 48,000 AND CURRENT MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247665November 4, 2008
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER, EQUIPMENT:ELECTRICAL
THIS VEHICLE HAS HAD THE SIPHONING HOSES TO THE GAS TANK REPLACED THREE TIMES. WHICH ALL THREE FAILED ALL THREE TIMES. THE FUEL PUMP HAS BEEN CHANGED. THE WHOLE FUEL TANK HAS BEEN REPLACED. THE GAS GAUGE FLUCTUATES FROM HALF TANK TO EMPTY. THE CHECK ENGINE LIGHT COMES ON EVERY WEEK. AFTER RESETTING BY THE SERVICEMAN IT COMES BACK ON WITH IN A WEEK. ALL OF THESE SAFETY DEFECTS HAVE BEEN REPAIRED HOWEVER IT REMAINS DOING ALL OF THE ABOVE LEAVING THIS VEHICLE TO BE VERY UNSAFE. PLEASE NOTE THIS SO THAT ANY OTHERS MAY HAVE THIS TO REFER TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245259October 13, 2008
VEHICLE SPEED CONTROL
CRUISE CONTROL WOULD SLOW DURING A STRAIN THEN OVER TIME COMPLETELY QUIT WORKING. THE VACUUM HOSE HAS BEEN REPLACES AROUND 3 TIMES AND ANOTHER PART ONCE. THE CRUISE CONTROL HAS QUIT WORKING ONCE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245179October 12, 2008
AIR BAGS:SIDE/WINDOW, STRUCTURE
04 CHRYSLER PACIFICA WAS STRUCK ON THE PASSENGER SIDE BY A SEMI, AS A RESULT OF THAT THE PACIFICA THEN STRUCK THE GUARD RAIL ON ITS DRIVERS SIDE. THE IMPACT WAS GREAT ENOUGH TO BREAK MULTIPLE WINDOWS, TAKE A TIRE COMPLETELY OFF ITS RIM, AND YET THE SIDE AIRBAGS DID NOT COME OUT. *TR
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
0
#10244612October 7, 2008
SUSPENSION:FRONT
TOOK THE `04 PACIFICA TO DEALERSHIP FOR CLUNKING NOISE ON DRIVERS SIDE FRONT. DIAGN. WAS FOR TWO HYDRAULIC MOTOR MOUNTS $600. NOW TELLS ME THE CLUNK IS STILL THERE AND NEEDS UPPER AND LOWER CONTROL ARMS REPLACED $800. I AM DISGRUNTLED THAT FIRST AND FOREMOST THIS IS COSTING ME SO MUCH TO REPAIR, BUT SECONDLY THE MANUFACTURER HAS BEEN AWARE OF THESE DEFECTS FOR QUITE SOME TIME. MANY COMPLAINTS AT HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0EC024/186 DISCUSS THIS VERY SAME ISSUE. IT APPEARS THAT CHRYSLER HAS BEEN AWARE OF THIS DEFECT SINCE THE FIRST YEAR OF PRODUCTION, BUT HAS NOT OFFERED UP ANY RECALL. THIS IS A MAJOR MECHANICAL FAILURE WAITING TO HAPPEN AND ALL OF THESE VEHICLES NEED TO BE RECALLED AND REPAIRED BEFORE MAJOR ACCIDENTS OCCUR. THESE VEHICLES ARE PREDOMINANTLY BEING DRIVEN BY FAMILIES AND THERE NEEDS TO BE A REMEDY BEFORE ANY CRITICAL FAILURE OF PARTS NEEDLESSLY TAKES ANY LIVES. I IMPLORE YOU TO ACT ON THIS COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240690September 2, 2008
ENGINE AND ENGINE COOLING:ENGINE, TIRES
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING 65 MPH, THE VEHICLE MADE A PUFFING NOISE. THE CONTACT DROVE UP THE ON RAMP AND THE VEHICLE BEGAN TO SMOKE. THE TIRES CAUGHT FIRES. SHE EXITED THE VEHICLE AND NOTICED FLAMES ON THE UNDERCARRIAGE OF THE VEHICLE. THE POLICE AND FIRE DEPARTMENT WERE NOTIFIED. THE VEHICLE WAS TOWED AND A POLICE REPORT WAS FILED. THE CURRENT MILEAGE WAS UNKNOWN AND THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10240029August 28, 2008
STRUCTURE:FRAME AND MEMBERS, STEERING:LINKAGES:TIE ROD ASSEMBLY, ENGINE AND ENGINE COOLING
2004 CHRYLSER PACIFICA ENGINE CRADLE RUSTED OUT, TIE ROD REPLACED ABOUT ONE YR AGO. DEALER WON'T COVER COST D/T WARRANTY EXPIRED. 53,000 MILES ON CAR. MAJOR SAFETY ISSUE D/T ENGINE/TRANS COULD FALL OUT WHILE DRIVING. INSTRUCTED ONLY TO DRIVE CAR IF NECESSARY. AVOID BUMPS! HAVE FOUND MULTIPLE C/O ON INTERNET ON SAME MATTER. I SHOULD NOT HAVE TO PAY FOR POOR QUALITY OF METAL USED ON FRAME WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236788August 3, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 CHRYSLER PACIFICA. I PURCHASED A PACIFICA ON 4/23/08, ON 4/25 I NOTICED THAT IT WAS NOT SHIFTING SMOOTHLY BUT REALLY WASN'T AFFECTING MY DRIVING. ON 7/7/08 WHILE DRIVING THE CAR STUTTERED WHILE TRYING TO SHIFT ONCE AGAIN AND THEN THREW ITSELF INTO A LOW GEAR. THIS CAUSED THE CAR TO JUMP FORWARD AND ALMOST HIT ANOTHER VEHICLE. THE CAR WOULD NOT SHIFT AFTER THAT. I DROPPED OFF THE CAR AT DODGE SERVICE ON 7/9 AND GOT THE CAR BACK 7/14. THE CAR DID THE SAME THING AGAIN 7/15 AND WAS DROPPED OFF THE SAME DAY, I PICKED UP THE CAR ON 7/22 AND BY 7/23 MIDDAY WAS BACK IN SERVICE AGAIN. I PICKED UP THE CAR ON 7/29 AND 7/30 THE CAR WAS RETURNED TO SERVICE I HAVE BEEN TOLD THAT THE CAR WILL BE READY BY 8/4 TO PICK UP. THIS HAS ALMOST CAUSED SEVERAL ACCIDENTS AND SEVERAL HOURS OF WORK MISSED. I AM AFRAID OF DRIVING THIS VEHICLE AS I DRIVE WITH MY 2 KIDS IN THE CAR AND ALSO IN SCHOOL PARKING LOTS, THE WAY IT JOLTS FORWARD WHEN IT DECIDE TO ACT UP COULD BE LETHAL IN A SCHOOL LOT WHERE KIDS ARE. UPON ORDERING A CARFAX REPORT WE FOUND THAT THIS IS A CONTINUING ISSUE SINCE 2005. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236582July 31, 2008
ELECTRICAL SYSTEM
1. DRIVING HOME FROM WORK, 6 PM HEADING EAST ON HWY 119 WAITING TO TURN LEFT ON WC RD 3.5. TING , TING SOUND, WARNING LIGHTS CAME ON AND VEHICLE CAUGHT ON FIRE. PUT OUT WITH HOSE AND DISCONNECTED BATTERY. ALTERNATOR WAS GLOWING ORANGE, ENGINE HARNESS SMOKING, GROUND STRAPS BURNED OFF, AND AIR CLEANER ON FIRE. TOWED TO CHRYSLER DEALER AND CHRYSLER SAID IT WAS NOT A MECHANICAL DEFECT, BUT I DISAGREE. THE CONSEQUENCE IS I HAVE A DAMAGED CAR. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10236243July 29, 2008
STRUCTURE:FRAME AND MEMBERS
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. HE TOOK THE VEHICLE TO A MECHANIC TO INSPECT THE TRANSMISSION. THE DIAGNOSIS WAS THAT THE ENTIRE FRONT END OF THE VEHICLE HAD ROTTED OUT AND DROPPED TWO TO THREE INCHES BELOW THE ENGINE. THE COST OF THE REPAIR WAS $4,000, IN WHICH THE DEALER WAS WILLING TO PAY FOR HALF. THE CURRENT AND FAILURE MILEAGES WERE 126,000. UPDATED 09/17/08. *LJ UPDATED 09/25/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231813June 24, 2008
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
2004 CHRYSLER PACIFICA APPEARS TO HAVE A FLAW IN THE FUEL TANK. CONSUMER STATES THAT WHILE DRIVING AT HIGHWAY SPEED THE VEHICLE SHUT DOWN COMPLETELY. *NJ THE CONSUMER STATED A FEW WEEKS PRIOR HE/SHE WERE HAVING PROBLEMS WITH THE GAS GAUGE. ONCE THE GAUGE WAS DOWN TO A HALF A TANK, THE NEEDLE WOULD FLUCTUATE AND THE ELECTRONIC GAUGE WOULD SUDDENLY DROP 20 MILES TO EMPTY. AT ONE POINT THE ENGINE LIGHT ILLUMINATED. THE MECHANIC TURNED THE ENGINE LIGHT OFF, HOWEVER A COUPLE OF WEEKS LATER, THE LIGHT ILLUMINATED AGAIN. THE MECHANIC EXPLAINED THAT EVEN THOUGH THERE WAS FUEL IN ONE SIDE OF THE TANK, IT WAS NOT PUMPING TO WHERE IT NEEDED TO BE IN ORDER FOR THE VEHICLE TO CONTINUE RUNNING. THE MECHANIC REPLACED THE SIDE FUEL MODULE ON BOTH SIDES, THE FUEL MODULE AND FUEL PUMP MODULE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229062May 28, 2008
ENGINE AND ENGINE COOLING:ENGINE
1. OIL HAS BEEN CHANGED BY DEALER SINCE VEHICLE WAS NEW. ODD OCCASION, DUE TO LOCATION ISSUES, OIL HAD TO BE CHANGED AT A GOODYEAR SERVICE DEPARTMENT. 2. GOODYEAR SERVICE WRITER INFORMED US THE DRAIN HOLE THREADS ON OIL PAN WERE STRIPPED BY THE LAST PLACE TO CHANGE OIL. INFORMED OIL PAN NEEDED TO BE REPLACED. CONTACTED CHRYSLER DEALER WHERE WORK HAD ALWAYS BEEN DONE. THEY DENIED RESPONSIBILITY, BUT ACKNOWLEDGED THE WIDE-SPREAD INCIDENCE OF THIS PROBLEM WITH OTHER PACIFICA MODELS AROUND THE COUNTRY. 3. AFTER BEING PUT OFF FOR MORE THAN 6 WEEKS, WE ARE HAVING THE OIL PAN DRAIN HOLE RE-THREADED (IT CAN ONLY BE DONE ONCE), BY A TRUSTED MECHANIC TRAINED BY CHRYSLER. WE WILL DETERMINE WHAT NEEDS TO DONE LONG-TERM AS ADVISED BY THIS MECHANIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228824May 24, 2008
SUSPENSION, FUEL SYSTEM, OTHER, EQUIPMENT:MECHANICAL
VEHICLE WAS MAKING A CLUNKING NOISE AT ACCELERATION, VEHICLE WAS ALSO MAKING NOISES THAT SOUNDED LIKE THE SHOCKS NEEDED TO BE REPLACED. DEALERSHIP TOLD ME THAT THE BOTH LOWER CONTROL ARMS WERE BROKEN AND NEEDED TO BE REPLACED ALONG WITH THE FRONT AND REAR MOTOR MOUNTS. AFTER THIS WAS DONE 2 DAYS LATER VEHICLE CHECK ENGINE LIGHT CAME ON DEALERSHIP HAS TOLD ME THAT THE EMISSION PUMP AND SOLENOID HAS FAILED - THE EMISSION PUMP WAS JUST REPLACED IN NOVEMBER 2007. FROM REVIEWING THE WEBSITE IT LOOKS LIKE CHRYLSER NEEDS TO TAKE RESPONSIBILITY FOR SERVICE. I HAVE ASKED THEM FOR ALL OF MY PARTS THAT THEY ARE REMOVING FROM MY VEHICLE SINCE I NO LONGER TRUST THE DEALERSHIP AND WILL BE LOOKING FOR AN OUTSIDE MECHANIC TO SERVICE MY CAR. MG *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227601May 13, 2008
ELECTRICAL SYSTEM
I RECENTLY PURCHASED A 2004 CHRYSLER PACIFICA. IN THE PAST 3 MONTHS, MOST OF THE ELECTRICAL SYSTEM HAS STARTED MALFUNCTIONING. THE AIR VENTS HAVE "STUCK" WHERE AIR WILL ONLY BLOW THROUGH THE DASH VENTS KEEPING THE DEFROST VENTS FROM WORKING WHICH MAKES IT UNUSABLE TO DRIVE IN RAIN OR COLD WEATHER. THE DASH DISPLAYS AND LIGHTS HAVE STOPPED WORKING TOTALLY. THE FUEL GAUGE WILL SUDDENLY SWING FROM THE CORRECT POSITION TO EITHER FULL OR EMPTY, THEN GO BACK TO NORMAL AFTER A COUPLE OF MINUTES. THE HEADLIGHTS WORK INTERMITTENTLY AND GO OFF WITH NO NOTICE. WE ARE CURRENTLY UNABLE TO DRIVE THE VEHICLE AT NIGHT, DURING RAIN AND WHENEVER THE TEMPERATURE GETS BELOW ABOUT 50 DEGREES. IT HAS ALSO STARTED INTERMITTENTLY SHUTTING OFF DURING DRIVING AT ANY SPEED. THIS VEHICLE IS NOW TOTALLY UNSAFE. I HAVE TAKEN IT TO 5 DIFFERENT DEALERS TO BE LOOKED AT. ONE REPLACED A COMPUTER MODULE, WHICH DID NOTHING. ANOTHER REPLACED AN ELECTRONIC MODULE FOR THE HEADLIGHTS, WHICH AGAIN DID NOTHING. TWO COULDN'T FIGURE IT OUT AFTER EACH HAVING THE VEHICLE AT LEAST 1 WEEK EACH. THE FIFTH SAID THAT THE ENTIRE ELECTRICAL SYSTEM (WIRING HARNESSES, COMPUTERS AND MODULES) WOULD HAVE TO BE REPLACED AT A COST OF OVER $4000! HE STATED THAT THE ELECTRONICS ON THE EARLY MODEL PACIFICAS IS KNOWN TO START SHORTING OUT BY THE DEALERS AND THAT THEY "PIECE MEAL" IT TOGETHER BY REPLACING PART AFTER PART UNTIL MOST OR ALL OF IT IS REPLACED. FROM THE ODI SITE I SEE THAT THIS SEEMS TO BE A CONTINUING WIDE SPREAD PROBLEM WITH THE EARLY PACIFICAS AND WONDER WHY CHRYSLER CAN CONTINUE TO IGNORE THIS PROBLEM. PAYING QUITE A BIT OF MONEY FOR A VEHICLE AND BEING UNABLE TO USE IT BECAUSE YOU DON'T WANT SOMEONE TO GET HURT OR KILLED SEEMS LIKE A BIG ENOUGH ISSUE THAT CHRYSLER WOULD BE ORDERED TO RECALL AND FIX THIS ISSUE. I WOULD TRADE THE CAR IN BUT NO DEALER WILL TOUCH IT NOW. ONE OFFERED ME $500 FOR THE SAME VEHICLE HE SOLD ME A YEAR AGO FOR $14,000. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10225939April 28, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHEN THE CONTACT STARTS THE VEHICLE, THE FUEL GAUGE DIAL FLUCTUATES UP AND DOWN AT RANDOM. THE FUEL LIGHT ILLUMINATES AND A SOUND IS HEARD AS WELL. THE DEALER STATED THAT THE FUEL GAUGE PEDOMETER FAILED. THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS, BUT LEARNED OF A TECHNICAL SERVICE BULLETIN. HE BELIEVES THAT THE VEHICLE SHOULD BE UNDER A RECALL FOR THIS FAILURE. THE DEALER REFUSED TO REPAIR THE VEHICLE; THEREFORE, THE CONTACT WAS RESPONSIBLE FOR THE REPAIR COST. THE FAILURE MILEAGE WAS 68,729. UPDATED 6/9/08 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225612April 24, 2008
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TIRE PRESSURE SENSOR WORKED WHEN I GOT A FLAT TIRE. WHEN TIRE WAS REPLACED, MECHANIC SAID THE SENSOR NEEDED TO BE REPLACED. TODAY I HAD THE DEALERSHIP REPLACE THE SENSOR ON THE TIRE THAT ORIGINALLY WENT FLAT, SERVICE WRITER CALLED TO SAY ALL 4 SENSORS NEEDED TO BE REPLACED AS NONE ARE RESPONDING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225392April 22, 2008
STEERING, SUSPENSION:FRONT, ELECTRICAL SYSTEM, SEAT BELTS:REAR/OTHER, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO SHAKE AND MADE A THUMPING SOUND. THE VEHICLE ALSO TENDS TO PULL TO THE RIGHT. THE VEHICLE WAS DIAGNOSED BY THE DEALER, BUT THE FAILURE CONTINUES. THE CURRENT MILEAGE WAS 51,200 AND FAILURE MILEAGE WAS 6,000. UPDATED 6/16/08 *CN THE LEFT REAR SEATBELT WOULD NOT RETRACT, THE OUTER TIE ROD ENDS, THE BLOWER MOTOR AND RESISTOR WERE REPLACED BECAUSE THE VEHICLE DIDN'T HAVE ANY HEAT, THE BATTERY WAS STALLING. THE HEATED SEAT WERE NOT WORKING. UPDATED 06/16/08*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222115March 24, 2008
SEAT BELTS, AIR BAGS
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFIC. WHILE DRIVING APPROXIMATELY 70 MPH, THE WAS FORCED TO THE EDGE OF THE ROAD TO AVOID A VEHICLE AND CRASHED INTO AN EMBANKMENT. THE VEHICLE ROLLED OVER SIX TIMES. THE AIR BAGS FAILED TO DEPLOY. WITNESSES AT THE SCENE STATED THAT DURING THE THIRD ROLLOVER, A 9-YEAR OLD CHILD, LOCATED IN THE MIDDLE ROW ON THE DRIVER SIDE, WAS THROWN FROM THE VEHICLE AND DIED. THE CHILD WAS WEARING A SEATBELT AT THE TIME. ALL OF THE OTHER PASSENGERS SUSTAINED MINOR INJURIES. THE DRIVER AND THREE PASSENGERS WERE TRANSPORTED TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A GARAGE AND LATER DETERMINED TO BE DESTROYED. THE MILEAGES WERE UNKNOWN. UPDATED 08/05/08
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
1

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