Chevrolet Trax Complaints (2015)

96 consumer complaints on file.

#11299101January 13, 2020
STEERING, SUSPENSION
MY WIFE AND I OWN A 2015 CHEVY TRAX, ONE OF MY RELATIVES OWNS A 2017 CHEVY TRAX. THE WIFE AND I ARE EXPERIENCING THE SAME EXACT ISSUE THAT MY RELATIVE WAS WITH THE FRONT END NAMELY THE LOWER CONTROL ARM AND GM SAYS THEY ARE NOT RESPONSIBLE FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289038December 14, 2019
STRUCTURE:BODY, STEERING, WHEELS
I HAVE BEEN SENT A PRETTY EGREGIOUS RECALL BY GM. I MADE AN APPOINTMENT WITH THE DEALER I PURCHASED THE CAR FROM. DEALERSHIP TOLD ME THEY HAD TO ORDER THE PART. IT'S BEEN A MONTH. WHEN I WENT TO THE DEALERSHIP, THEY SAID THE PART WAS NOT IN. MEANWHILE, MY FRIEND HAD HER RECALL FIXED THERE. THIS IS REGARDING A JOINT IN ONE OR BOTH FRONT LOWER CONTROL ARMS THAT CAN SEPARATE YOUR TIRES FROM THE VEHICLE. PRETTY SCARY, BUT I AM GETTING NOWHERE WITH THE CHEVROLET PEOPLE. I CALL EVERY DAY. HOW CAN YOU HELP ME ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280285November 15, 2019
ENGINE, POWER TRAIN
NOTICED COOLANT RESERVOIR WAS EMPTY. PUT IT IN THE SHOP AND IT IS THE TURBO THAT CHEVY MANUFACTURES WITH THE ENGINE. IT IS LEAKING. THE VEHICLE IS ONLY A 2015 WITH 34,000 MILES, THE TURBO SHOULD NOT BE LEAKING ALREADY. IT DOES NEED TO BE REPLACED. I HAVE GOTTEN ALL THE MAINTENANCE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278670November 7, 2019
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
RELAY SYSTEM- TRUCK RELAY WENT OUT MULTIPLE TIMES, UNABLE TO OPEN TRUNK. WHEN REPLACED CAUSED ALL RELAYS INCLUDING (AIRBAG, HEADLIGHTS, DASH BOARD, AND TRUNK RELAYS) TO NO LONGER WORK. HAVE HAD MECHANIC REPROGRAM SYSTEM BUT NO LONGER WORKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258888September 29, 2019
STEERING, WHEELS
WHEN DRIVING DOWN TO ROAD I FEEL LIKE I'M SIFTING IN THE OTHER PERSON LANE.I HAVE HAD IT LOOKED THEY SAY IT NOT MY TIRES.PEOPE BLOW WHEN I GET OVER IT SAME LIKE I'M GOING RUN OFF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257863September 24, 2019
FUEL/PROPULSION SYSTEM
ONE DAY WHEN I STARTED UP MY CAR THE CHECK ENGINE LIGHT CAME ON. I WENT TO THE DEALER AND THEY STATED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED, BUT GAVE ME NO FURTHER INFORMATION ON THE ISSUE. I DON'T SEE WHY THE WHOLE PART NEEDED TO BE REPLACED ESPECIALLY SINCE NOTHING HAS PROMPTED THIS ISSUE. I OPTED OUT OF THE REPLACEMENT THAT WOULD HAVE COSTED ME $1000 AND CHANGE SINCE THE CAR WORKS JUST FINE, BUT NOW I DRIVE IN FEAR THAT IT WILL DIE ON ME FOR AN ISSUE THE DEALER HAD NO DETAILS ON. I HOPE THIS WILL OPEN AN INVESTIGATION ON THE VEHICLE TO TRY AND FOUND OUT WHY EXACTLY MY CAR IS EXPERIENCING THIS ISSUE WHEN IT HAS BEEN TAKEN CARE OF SINCE I DROVE IT OFF THE LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257088September 21, 2019
SERVICE BRAKES
NO BRAKES WHEN DRIVING HOME FROM WORK. PEDAL PRESSED ALL THE WAY TO THE FLOOR. PUMPING BRAKES MADE NO DIFFERENCE. THANKFULLY WAS ON A LESS TRAVELED COUNTRY ROAD AND WAS ABLE TO LIMP THE VEHICLE HOME USING PARKING BRAKE. BRAKE FLUID LEVEL CHECKED FINE AND THERE WAS NO BRAKE FLUID LEAKING AROUND ANY WHEEL OR UNDER CAR SO IT WAS NOT A BROKEN BRAKE LINE OR SEAL. VEHICLE TOWED TO DEALERSHIP. DEALERSHIP DETERMINED "BRAKE VACUUM SWITCH" WAS BAD AND REPLACED. CLAIMED THIS WAS NOT A *WARRANTY* COVERED PART AND WAS NORMAL WEAR AND TEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257093September 21, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
STARTED 2015 CHEVY TRAX IN DRIVEWAY AND IT STARTED IDLING VERY ROUGH. CAR WAS WORKING FINE THE PREVIOUS DAY AND HAD NOT BEEN STARTED / DRIVEN SINCE. LEFT FOR WORK AND CAR WAS JERKING, LOOSING POWER AND WOULD NOT ACCELERATE. TURNED AROUND AND RETURNED TO HOUSE SO DAD COULD LOOK AT IT AND SISTER DROVE ME TO WORK IN HER CAR. DAD'S COMMENTS: DROVE CAR TO ADVANCED AUTO PARTS, APPROX. 2 MILES, WHERE THEY CHECKED THE BATTERY, STARTER AND ALTERNATOR. BATTERY / STARTER CHECKED OK, ALTERNATOR CHECKED OUT AS BAD. *ATTEMPTED* TO DRIVE BACK HOME AND EXPERIENCED SAME PROBLEMS AS DAUGHTER. CAR WAS IDLING ROUGH, WAS UNABLE TO ACCELERATE, TRACTION CONTROL LIGHT CAME ON, CHECK ENGINE LIGHT CAME ON. PULLED OFF THE ROAD, SHUT OFF CAR, WAITED A FEW MOMENTS AND RESTARTED. CHECK ENGINE LIGHT STAYED SOLIDLY ON. TURNED ONTO MAIN HIGHWAY AND WAS UNABLE TO ACCELERATE. CAR STARTED SHAKING AND SMELL OF BURNING OIL WAS PRESENT. CHECK ENGINE LIGHT WAS "FLASHING" SINCE I WAS 1/4 MILE OR LESS FROM THE HOUSE, I WAS ABLE TO LIMP THE CAR HOME AND CALLED DEALERSHIP. VEHICLE WAS TOWED AND IS CURRENTLY SITTING AT MCCLUSKY CHEVROLET IN KINGS AUTO MALL, WHICH IS WHERE THE CAR WAS PURCHASED USED IN JAN 2019. ONSTAR SENT 4 MESSAGES: ONE WAS SERVICE INTERLOCK BRAKING SYSTEM, TWO WERE REGARDING THE TRACTION CONTROL SYSTEM AND ONE WAS FOR THE EXHAUST EMISSIONS SYSTEM. NOTE: THIS IS THE 5TH TIME THE CAR HAS BEEN TAKEN IN FOR MAJOR REPAIRS SINCE JANUARY 2019 (WHEN PURCHASED) AND THE 2ND TIME IN 2 MONTHS IT HAD TO BE TOWED IN. LAST TIME WAS JUL 29, 2019 FOR FAILING BRAKES. OTHERS HAVE REPORTED THESE EXACT SAME ISSUES HERE ON THE NHTSA.GOV SITE SO THERE ARE OBVIOUSLY ISSUES WITH THE 2015 CHEVY TRAX THAT GM IS NOT ADDRESSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254338September 10, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I WAS DRIVING MY 2015 CHEV TRAX AND ALL OF A SUDDEN THE VEHICLE STARTED IDLING VERY ROUGH AND I WAS NOT ABLE TO ACCELERATE. WHEN I WOULD PUSH ON THE ACCELERATOR IT WOULD GO DOWN BUT THE CAR WOULD NOT SPEED UP. I TOOK THE VEHICLE HOME AND THE NEXT DAY I TOOK IT TO AN AUTO REPAIR PLACE WHERE THE MECHANIC SAID THAT THERE WERE MULTIPLE MISCODES FIRING AND THAT THE CHECK ENGINE LIGHT WAS FLASHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244518August 16, 2019
POWER TRAIN
WHILE DRIVING 40MPH VEHICLE SEEMED TO SHIFT GEARS WHILE IN DRIVE GEAR. WHILE VEHICLE WAS IN MOTION, VEHICLE WOULD NOT STEER (STEERING WHEEL LOCKED) AND WOULD NOT ACCELERATE. VEHICLE WAS UNABLE TO TURN. VEHICLE BEHAVED AS IF IT WAS IN PARKED GEAR, EVEN THOUGH IT WAS IN DRIVE GEAR AND IN MOTION. WHILE TRYING TO STOP, I WAS UNABLE TO STEER, BUT WAS ABLE TO RUN OFF THE ROAD INTO A PARKING LOT. ONCE STOPPED, MOVING GEAR SHIFTER DID NOT SEEM TO SWITCH GEARS. I TRIED PUTTING THE GEAR SHIFTER IN PARK, OR REVERSE AND NOTHING HAPPENED. VEHICLE WOULD NOT LET ME TURN THE WHEELS AND WOULD NOT GO FORWARD OR REVERSE. ERROR LIGHTS ILLUMINATED WERE MALFUNCTION INDICATOR, STABILITRACK, PARK, AND POWER STEERING LIGHT. CHEVROLET INFORMED OF ISSUE. CHEVROLET REFUSED TO FIX VEHICLE. VEHICLE ONLY HAS 40,510 MILES. CHEVROLET REFUSES TO ADMIT IT HAS A PROBLEM WITH TRANSMISSIONS OR POWER STEERING IN THESE VEHICLES. I AM LUCKY I WAS ABLE TO MAKE IT INTO A PARKING LOT AND NOT RUN INTO ANYONE OR ANYTHING. *AS THE CONSUMER STATED THE PROBLEM WAS THE ENGINE CONTROL MODULE WHICH WAS REPLACED WITH A NEW PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243865August 14, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THE VEHICLE WILL STALL WHILE DRIVING AND NOT TURN BACK ON UNLESS THE VEHICLE IS IN PARK AND THE KEY IS TAKEN OUT AND PUT BACK IN. THIS IS A SEVERE SAFETY HAZARD AS IT HAS ALMOST CAUSED ME TO CRASH MULTIPLE TIMES AND THE DEALERSHIP SAYS THEY CANNOT FIND ANYTHING WRONG WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241424August 3, 2019
UNKNOWN OR OTHER
I WAS DRIVING MY 2015 CHEV TRAX AND ALL OF A SUDDEN THE VEHICLE STARTED IDLING VERY ROUGH AND I WAS NOT ABLE TO ACCELARATE. WHEN I WOULD PUSH ON THE ACCELARATOR IT WOULD GO DOWN BUT THE CAR WOULD NOT SPEED UP. I TOOK THE VEHICLE HOME AND THE NEXT DAY I TOOK IT TO AN AUTO REPAIR PLACE WHERE THE MECHANIC SAID THAT THERE WERE MULTIPLE MISCODES FIRING AND THAT THE CHECK ENGINE LIGHT WAS FLASHING. THEY ADVISED THAT I IMMEDIATELY TAKE IT TO THE DEALERSHIP AND ON THE WAY THERE THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE DIED. I SAT FOR A MINUTE AND RESTARTED AND DROVE IT INTO THE DEALERSHIP. THE SERVICE PERSON SAID I SHOULD HAVE TURNED IT OFF AND HAD IT TOWED BUT I WAS CLOSE TO THE DEALERSHIP. ONSTAR SENT ME 3 MESSAGES: TWO WERE REGARDING THE TRACTION CONTROL SYSTEM AND ONE WAS FOR THE EXHAUST EMISSIONS SYSTEM. AS NOTHING HAD CHANGED FROM THE PREVIOUS DAYS THIS MAY BE A TRAX ISSUE. I DID FILL UP MY GAS TASK A WEEK BEFORE BUT NOTHING HAPPENED DURING THE MAJORITY OF THAT WEEK AS I DROVE THEN VEH APPROX 150 MILES AFTER THAT. VEHICLE IS CURRENTLY AT JAKE SWEENEY CHEV IN TRI-COUNTY OH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240264July 29, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
CHECK ENGINE LIGHT CAME ON WHILE DRIVING CITY STREETS AND THERE WERE NO OTHER SYMPTOMS. IT WAS INTERMITTENT. TOOK CAR TO THE DEALERSHIP AND THEY FIXED SOME LOOSE COMPUTER CONNECTORS. TWO WEEKS LATER CHECK ENGINE LIGHT CAME ON. STABILITY CONTROL OFF LIGHT CAME ON. AT ONE POINT LOST POWER STEERING AND THE DASHBOARD DISPLAY INCLUDING SPEEDOMETER ZEROED OUT FOR A FEW SECONDS WHILE DRIVING CITY STREETS. DRIVING ON THE HIGHWAY THE CAR GOT TO 4000RPM WITHOUT PROPERLY SHIFTING FOR THE ENTIRE DRIVE. TOOK CAR TO DEALERSHIP AGAIN AND THEY FIXED A DIFFERENT LOOSE GROUND CONNECTION FOR THE COMPUTER. ON THE DRIVE HOME IN CITY STREETS THE CHECK ENGINE LIGHT CAME ON INTERMITTENTLY AND THE STABILITY CONTROL OFF LIGHT CAME ON. ENGINE WOULD NOT SHIFT INTO A PROPER GEAR AND DROVE AT CLOSE TO 3000 RPM INSTEAD OF THE 2000 USUAL RPM. REAR VIEW CAMERA WOULD NOT FUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222877June 27, 2019
ENGINE
THE CATALYTIC CONVERTER FAILED AT 88,000 MILES CAUSING THE CHECK ENGINE LIGHT TO COME ON. THIS IS NO LONGER COVERED UNDER WARRANTY AFTER 80,000 MILES. WILL NOT PASS INSPECTION UNTIL REPLACED, BUT THERE IS A NATIIONWIDE BACKORDER ON THIS PART. IS THIS A KNOWN ISSUE THAT THEY AREN'T TELLING THE CAR OWNERS ABOUT? CAR DOES NOT RUN AS EFFICIENTLY, CONSUMES MORE FUEL THAN PROMISED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206639May 10, 2019
AIR BAGS, UNKNOWN OR OTHER
THE AIRBAG SENSOR FOR THE PASSENGER SEAT IS NOT WORKING PROPERLY. WHEN PASSENGER IS SEATED THE LIGHT "PASSENGER AIRBAG OFF" IS SHOWN AS IF NO ONE IS SEATED. AIRBAG ISN'T TURNED TO THE ON POSITION. THIS HAPPENS AS SOON AS THE PASSENGER SEATS DOWN, WHILE THE CAR IS STATIONARY OR MOVING. THE SENSOR IS DEFECTIVE. I HAVE BEEN DRIVING LIKE THIS FOR FEW YEARS NOW. WHEN BROUGHT UP THE ISSUE I HAVE BEEN TOLD BY AN EMPLOYE AT THE DEALERSHIP IT WAS BECAUSE THE PASSENGER MIGHT NOT BE SEATED PROPERLY. I FINALLY INSISTED ON HAVING IT CHECK AND TURNED OUT THAT THE DEALER FOUND THE SENSOR FOR THE AIRBAG PASSENGER SEAT WAS IN FACT DEFECTIVE/FAILING. THE DEALER CHARGED ME THE COST OF THE REPAIR (AS I NOW OWN THE CAR) EVEN THOUGH AT THE TIME WHEN THE PROBLEM STARTED THE CAR WAS STILL UNDER THE WARRANTY. THIS PROBLEM DID OCCUR 1 YEAR AFTER I STARTED LEASING THE CAR AND I KNOW NOW THAT MY PASSENGER WAS AT RISK THE WHOLE TIME, DURING AND AFTER THEIR WARRANTY EXPIRED. I HAVE LOOKED INTO SOME FORUM AND REALIZED OTHER PEOPLE HAD THE SAME ISSUES AND WERE TOLD THE SAME THING AT FIRST (THAT THE PASSENGER WASN'T SEATING RIGHT OR LIGHT WEIGHT ETC..) WHEN IN FACT THEIR SENSOR WAS/IS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204828April 30, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2015 CHEVROLET TRAX. WHILE DRIVING APPROXIMATELY 35 MPH, THE "PASSENGER SIDE AIR BAG OFF" WARNING MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO REICHARD CHEVROLET (575 ARLINGTON RD, DAYTON, OH 45309) WHERE IT WAS DIAGNOSED THAT THE SENSOR ON THE PASSENGER SIDE NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 36,917.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161152December 13, 2018
STEERING:COLUMN
TL* THE CONTACT OWNS A 2015 CHEVROLET TRAX. WHILE DRIVING 20 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE STEERING WHEEL SEIZED WITHOUT WARNING. AS A RESULT, THE DRIVER STRUCK A CURB. WHEN THE CONTACT TURNED OFF AND RESTARTED THE ENGINE, THE VEHICLE DROVE NORMALLY. THE VEHICLE WAS TAKEN TO RYAN CHEVROLET (LOCATED AT 1800 SOUTH BROADWAY, MINOT, ND 58701, (701) 852-3571) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V146000 (STEERING). THE MANUFACTURER PROVIDED CASE NUMBER: 346514S38. THE APPROXIMATE FAILURE MILEAGE WAS 18,101.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161206December 13, 2018
STEERING
TL* THE CONTACT OWNS A 2015 CHEVROLET TRAX. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING FAILED TO FUNCTION AND THE STEERING WHEEL VIBRATED ABNORMALLY. NHTSA CAMPAIGN NUMBER: 15V146000 (STEERING) WAS REFERENCED. THE DEALER (CENTRAL CHEVROLET, 3207 STADIUM BLVD, JONESBORO, AR 72404, (870) 394-5007) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139410October 10, 2018
UNKNOWN OR OTHER
THE RADIO DOES NOT DISPLAY THE OUTSIDE TEMP. THE BUTTONS ON THE STEARING WHEEL DOES NOT WORK TO CHANGE THE CHANNEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131047September 24, 2018
ENGINE, VEHICLE SPEED CONTROL, STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 CHEVROLET TRAX. WHILE THE VEHICLE WAS BEING OPERATED, THE INSTRUMENT CLUSTER FAILED TO DISPLAY, THE ACCELERATOR PEDAL FAILED TO RESPOND, AND THE STEERING SEIZED. IN ADDITION, THE POWER STEERING, CHECK ENGINE, AND ELECTRONIC THROTTLE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SERRA CHEVROLET OF SOUTHFIELD (28111 TELEGRAPH RD, SOUTHFIELD, MI), BUT THE FAILURES COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURES RECURRED. THE VEHICLE WAS TOWED TO FELDMAN CHEVROLET OF LIVONIA (32570 PLYMOUTH RD, LIVONIA, MI), BUT THE FAILURES COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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