Chevrolet Suburban Complaints (2021)

185 consumer complaints on file.

#11565887January 16, 2024
ENGINE, POWER TRAIN
Originally we had an engine light come on upon the engine chugging and the vehicle lunging forward at times. The diagnostic showed a bad lifter on the passenger side. They then replaced the passenger side lifters. We asked them to replace both sides since this was a known problem with our year, make, and model. They said they weren't replacing both sides of the lifters. Luckily we were still under the warranty for this repair. Now, a little over a year later on the day we were taking it to trade in, the engine light came on and the engine started chugging again. I knew immediately what the problem was. I took it to the same dealership and they quickly diagnosed it with a lifter failure on the driver side. Unfortunately we are out of warranty at 80,200 miles. The vehicle is only 2 years old. We have been advised not to drive the vehicle until it is repaired. I should not be responsible for the cost of the repair when this is obviously a known defect with the lifters for my year, make, and model. They should have replaced all lifters when the vehicle was originally brought in for the passenger side lifter failure. This should already be a recall by GM for the amount of vehicles that have and will experience this lifter failure. There is actually a class action lawsuit filed against GM for the lifter failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561170December 20, 2023
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving 45-55 MPH, the vehicle lost motive power inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed that the fuel pump power control module had failed and needed to be replaced. Additionally, the dealer informed the contact that the battery needed to be replaced. The contact related the failure to NHTSA Campaign Number: 21V739000 (Fuel System, Gasoline) however, the dealer informed the contact that the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557595November 30, 2023
FUEL/PROPULSION SYSTEM
Vehicle stalled while driving in center lane on I-4 in Orlando in traffic. There were no warnings prior to the vehicle stalling. When trying to restart it, the low fuel warning appeared along with the check engine light. I was unable to restart the vehicle leaving us stranded in the middle lane of I-4 in heavy traffic. FL Road Rangers arrived to offer aid and had to manually place the vehicle in Neutral under the vehicle at the transmission. Vehicle was then pushed off the highway onto the shoulder. Vehicle was towed to Starling Chevrolet which was the closest Chevrolet dealer from the incident. Starling's Service Department had to replace the battery in order to run a diagnostic. Once the battery was replace, the diagnostic indicated that the issue is with the Fuel Pump Power Control Module Part No. 13544060 / 13554821. This part is on back order with no known availability time provided. Vehicle is still sitting at Starling Chevrolet. Although my vehicle does not show any open recalls, I found that the fuel pump power control module for the 2021 Chevrolet Suburban is part of a known Product Safety Recall N212332040 Stall While Driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553902November 6, 2023
FUEL/PROPULSION SYSTEM, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
The fuel pump power control module caused the fuel pump to fail and resulted in unexpected engine stall. The issue cause me and my 4 children to be stuck in the middle of the road waiting for a tow truck for over 3 hours. The vehicle could only be put in neutral while the car was on. Since I couldn’t start my car I could not put it in neutral to move the vehicle out of 2 way traffic. We want the issue confirmed by the dealership but the police who aided me and my children inspected the vehicle and recommend getting the fuel pump look at. No warnings were displayed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551875October 25, 2023
FUEL/PROPULSION SYSTEM
Fuel pump incident identified in recall N212332040. NHTSA says our 2021 Suburban was not involved in the recall. But the incident happened 3 separate times. Our dealer made the repair under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550089October 16, 2023
EXTERIOR LIGHTING
While night driving driver noticed the driver side headlight completly pointing down providing no visibility. Vehicle was brought into GM dealership where is was discovered the Driver LED headlight adjuster screw broken causing a safety issue, where the light beam pointed down. Vehicle light assembly is currently being inspected for replacement under manufacture warranty under 36,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547968October 3, 2023
ENGINE
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving approximately 35 MPH, the engine started to misfire, and the vehicle lost motive power. The contact stated that the check engine and other unknown warning lights were illuminated. The contact was able to drive the vehicle to a dealer who diagnosed the vehicle and determined that the lifters had collapsed. The lifters were replaced on only one side of the engine. The vehicle was repaired. The contact stated that the failure recurred one week after the repair. The manufacturer had been informed of the failure. The failure mileage was 36,126.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541953August 31, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
The computer component surged, and the vehicle is available for inspection. The vehicle brake function is lost. Stepping on the brake paddle did not apply brake. Brake function was disabled by the computer. I took the vehicle to dealer, they said it was a component that has high resistance that cause it. But not sure why it has high resistance at that time and the resistance is gone after driver restarted the vehicle. No one else inspected the component beside the dealership. There was no warning at all and this is the first time it happens. Driver was just driving normally and suddenly all the light in the instructment panel started blinking and driver tried to apply brake but nothing happen. Luckly it wasn't rush hour, and driver was able to let the vehicle roll to the freeway exit on ram and use the up ram to slow the vehicle until it almost stop and changed gear to Park to stop the vehicle. Driver then restarted the vehicle and the problem is gone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539490August 18, 2023
SEATS
Second row drivers side seat headrest latching mechanism failed. The head rest will not stay in the upright position and is a safety hazard if someone is sitting in the seat as it hits the passenger in the back of the neck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537998August 11, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2021 Chevrolet Suburban. The contact stated that while driving at 25 MPH, the brake pedal seized while depressed, and the vehicle failed to stop immediately. The check engine warning light was illuminated, and "Brake System Failure" and another unknown message were displayed. The contact coasted to the shoulder of the road and parked the vehicle before shutting off. The contact's husband then restarted the vehicle and drove to the residence while the vehicle made an abnormal grinding sound when the brake pedal was depressed. The vehicle was taken to the dealer, where it was diagnosed that the master brake cylinder needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536915August 7, 2023
FUEL/PROPULSION SYSTEM
While driving on the I-4 interstate on Saturday August 5, 2023 - my 2021 Cheverolet Surburban stalled as if it had no fuel (had 3/4 of a tank). I was barely able to get over to the shoulder across three lanes of traffic on an overpass before it completely shut off! The Surburban would not start - when pressing the start button the ignition clicked for an extended period of time. We used On Star to contact GM/Chevy roadside support. They ran a remote diagnostic stating an issue with the Fuel Management System. I was told that this is a common problem with the fuel pump failure. I see there are open recalls for many other GM vehicles but not for my VIN currently. My Surburban has 40,669 miles. We waited over 3 hours for the tow truck that was dispatched by GM/Chevy. We were not in a safe location. Turns out my Surburban cannot be placed in neutral without the vehicle being started, which means it had to be dragged on and off the tow bed. I had to pay $450 to have it towed to my my home town dealer as we were 90 miles from home. We were originally going to tow it to a local dealer when the Surburban stalled but they told me not to as they are backed up and could even look at it for 9 days. I am now waiting on word from my dealer. Clearly the recall needs to be expanded based upon what we are finding online and from what everyone is telling us locally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531235July 9, 2023
UNKNOWN OR OTHER
The vehicle is fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530265July 4, 2023
ENGINE
Engine stalled while driving on middle of the highway, lucky i was able to pull over to the breakdown lane by putting vehicle in neutral. I had reported the issue to the Chevrolet Onstar roadside assistance but while trying to get tow truck I had tried to start the engine multiple times and finally it started and left the engine light on dashboard. It was really scary with my kids in vehicle. Chevrolet should really look into this issue. My vehicle less than couple of year old and has only 16k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519867May 1, 2023
SEAT BELTS
3rd row middle seat belt covers (2) detached and fell off and seat belt retracted inside roof of vehicle. I had to fish out the seatbelt and tie to a metal clip to prevent the seatbelt from retracting inside the roof again. Third row middle seat belt is not usable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511587March 13, 2023
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving 15 MPH, the vehicle lost motive power and stalled without warning. The contact was unable to restart the vehicle. The vehicle was towed to the dealer, and the dealer stated that the fuel control module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the part to repair the vehicle was not available. The failure mileage was 30,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510025March 3, 2023
FUEL/PROPULSION SYSTEM
On 27 Feb 2023 the vehicle started as usual. After parking and letting the engine idle while I assisted my elderly mother into the car, the vehicle unexpectedly stopped running. Several attempts were made to restart the car, but it only sputtered for a few seconds as if it were out of fuel. I then called GM roadside assistance and the vehicle was towed to Sandy Sansing Southern Chevrolet in Foley Alabama. My service Advisor Ronny advised me that this was a common failure of the Fuel Pump Power Control Module, however, there is no current recall. Except I did find a recall for a similar issue for other GM vehicles (Product Safety Recall N212332040 Stall While Driving) The dealership currently has 25 other vehicles awaiting a new module which could take up to 2 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506687February 10, 2023
FUEL/PROPULSION SYSTEM
My vehicle died unexpectedly in the middle of the road while backing out of my driveway with cars coming and going around me. It would not start up again nor could I put it in neutral to move it out of the way. I’ve learned my 2021 Suburban has a defective high pressure fuel modular. Also learned there is a parts shortage as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506057February 7, 2023
AIR BAGS, SEAT BELTS, UNKNOWN OR OTHER
"SERVICE SAFETY RESTRAINT SYSTEM" message will often and randomly display, stay illuminated for random lengths of time, and then clear. Dealer Service centers are not taking the random/intermittent fault of the Safety Restraint System seriously. Passengers are at risk (unknow severity, assume the worst) due to a Faulty Safety Restraint System.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503779January 26, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Multiple issues with transmission since owned. It randomly goes into "limp" mode and everything will blink and it won't start back. The transmission has always shifted hard and sounded funny they told me if was normal for the vehicle. Leaking transmission fluid when owned for 4 months. I have had to the dealer multiple times, several repairs, told it is safe to keep driving by GM. The inverter is bad and told me it was ok to drive until they can repair. GM will not give me a fair response or answer. The dealership won't buyback, and offered to purchase for nearly 30k less than I bought it for 18 months ago brand new. The engine light comes on and off randomly told me it was ok with a diesel it may do that when it gets cold.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496024December 5, 2022
SEATS
2021 CHEVROLET SUBURBAN. CONSUMER WRITES IN REGARD TO SAFETY RECALL ADVISING THE THIRD ROW SEATING POSITION BEING UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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