Chevrolet Suburban Complaints (2004)

406 consumer complaints on file.

#10439114December 9, 2011
SERVICE BRAKES, HYDRAULIC
I WAS TRAVELING NORTH ON RT.1 IN DELAWARE I SEEN A CAR ROLLED OVER ON ITS SIDE AND OFF THE ROAD I APPLIED MY BRAKES HARD TO STOP AND HELP THAT IS WHEN MY BRAKES FAILED. AFTER CHECKING ON THE DRIVER I LIMPED MY TRUCK TO THE NEAREST GAS STATION AND DISCOVERS MY BRAKE LINE HAD ROTTED OUT UNDER MY TRUCK BY THE FRONT WHEEL. THE CLIPS THAT SECURE THE BRAKE LINE TO THE FRAME SEEM TO BE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438698December 6, 2011
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
ON MY CHEVROLET SUBURBAN 2004; SPEEDOMETER FAILED. MY SPEEDOMETER DOES NOT WORK ANY MORE. IT NO LONGER CALCULATES SPEED. IT IS STUCK POINTING (RESTING) PAST FASTEST LABEL OF 120MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437848November 30, 2011
SERVICE BRAKES, HYDRAULIC
STEEL BRAKE LINES ON VEHICLE ARE SEVERELY CORRODED WITH OBVIOUS SECTION LOSS. BASED UPON MY EXPERIENCE WITH A SIMILAR VEHICLE, A LINE FAILURE DUE TO RUPTURE IS IMMINENT AND ALL LINES NEED TO BE REPLACED. THIS WILL BE NEITHER AN EASY NOR AN INEXPENSIVE TASK. ADDING INSULT TO INJURY IS THAT GM DOES NOT OFFER REPLACEMENT LINE SETS; IT'S ROLL YOUR OWN OR BUY AN (INCOMPLETE) AFTERMARKET SET (NO ONE OFFERS COMPLETE SET FOR JL4 REAR BRAKE ARRANGEMENT). THIS REALLY IS RIDICULOUS GIVEN THE COST, AGE, MILEAGE AND OTHERWISE EXCELLENT CONDITION OF THE VEHICLE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436381November 18, 2011
SERVICE BRAKES, HYDRAULIC
FAILURE OF BRAKE LINE AND LOSS OF FLUID WITH NO WARNING LIGHT UNTIL PEDAL WENT ALL THE WAY TO THE FLOOR. MECHANIC HAS REPORTED SEVERE CORROSION OF THE BRAKE LINE, CALIPERS, SPARE TIRE ASSEMBLY AND NO ACCESS TO THE BRAKE LINE AREA ABOVE THE SPARE TIRE WITHOUT CUTTING THE SPARE TIRE HOLDER ASSEMBLY OUT. ESTIMATE IS OVER $1000 TO REPAIR. BRAKE FAILURE WITHOUT A WARNING - VERY SCARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436939November 15, 2011
SERVICE BRAKES, HYDRAULIC
WHILE APPROACHING A STOP SIGN, I TRIED TO BRAKE AND THE PEDAL WENT TO THE FLOOR. NO BRAKES!! I WAS ABLE TO COAST TO A STOP. UPON CHECKING, ALL BRAKE FLUID WAS GONE AND THE BRAKE LINES WERE ROTTED THROUGH. ALL BRAKE LINES HAD TO BE REPLACED ALONG WITH THE FRONT CALIPERS. CORROSION WAS THE PROBLEM WITH THE LINES AND CALIPERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430704October 18, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE GAUGES IN THE INSTRUMENT PANEL WERE INOPERABLE. THE ALTERNATOR AND TEMPERATURE GAUGE WOULD DISPLAY THAT THE VEHICLE WAS OVERHEATING. THE DEALER DIAGNOSED THAT THE INSTRUMENT CLUSTER PANEL WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 67,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429635October 12, 2011
SERVICE BRAKES, HYDRAULIC
BACKING UP SNOWMOBILE TRAILER WHEN BRAKE PEDAL WENT TO FLOOR. LARGE PUDDLE UNDERNEATH TRUCK RIGHT BELOW WHERE THE 4 BRAKE LINES EXIT THE ABS AND GO OVER THE FRAME RAIL. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429289October 10, 2011
SERVICE BRAKES, HYDRAULIC, PARKING BRAKE:DRIVELINE:HYDRAULIC:HOSES, LINES/PIPING, AND FITTINGS
MY 2004 SUBURBAN IS EXTREMELY WELL CARED FOR. THE VEHICLE HAS ONLY 51,000 MILES AND IS KEPT IN PERFECT RUNNING AND PHYSICAL CONDITION. ON 10/8/2011 I WAS PERFORMING AN EXTENSIVE VISUAL CHECK OF THE BRAKE LINE ON THE VEHICLE AFTER READING OF SOME ISSUES WITH SIMILAR VEHICLE. UPON INSPECTION, I SAW THAT THE BRAKING SYSTEMS HYDRAULIC LINES ARE SEVERELY CORRODED IN MULTIPLE AREAS. THESE LINES MUST BE REPLACED TO AVOID CATASTROPHIC FAILURE. ON A VEHICLE OF THIS AGE AND LIMITED MILEAGE THIS IS HIGHLY WORRISOME. I HAVE MULTIPLE OTHER VEHICLES OF CONSIDERABLY GREATER MILEAGE AND OF OLDER VINTAGE THAT HAVE NOT HAD THIS CORROSION ISSUE. I MENTION THEM BECAUSE THEY HAVE SPENT THEIR ENTIRE SERVICE LIFE, TO DATE, IN THE SAME WEATHER/DRIVING CONDITIONS. THERE IS NO QUESTION THAT THE MATERIALS USED FOR THESE BRAKE LINES ARE OF AN INFERIOR MATERIAL. A RECALL IS ABSOLUTELY IN ORDER AS THIS IS AN EXPENSIVE AND TIME CONSUMING REPAIR THAT IS THE RESULT OF POOR QUALITY PARTS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427656September 27, 2011
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN. THE CONTACT WAS DRIVING 70 MPH WHEN THE REDUCE ENGINE POWER STABILITY WARNING MESSAGE DISPLAYED AS THE VEHICLE ABNORMALLY DECELERATED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO ADVISED THAT THE THROTTLE BODY, THROTTLE BODY SENSORS AND THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 183,632.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425640September 15, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 2500. WHILE DRIVING APPROXIMATELY 50 MPH UP AN INCLINE, THE BRAKE WAS APPLIED AND SUDDENLY THE PEDAL TRAVELED TO THE FLOORBOARD. THE VEHICLE FAILED TO SLOW DOWN AND THE EMERGENCY BRAKE WAS ENGAGED TO SLOW THE VEHICLE. THE VEHICLE WAS TAKEN TO A NEARBY INDEPENDENT MECHANIC WHO ADVISED THAT THE FOUR BRAKE LINES RUPTURED DUE TO RUST AND CORROSION. THE VEHICLE WAS LEFT FOR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425150September 13, 2011
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
INSTRUMENT CLUSTER FAILED AFTER EXTREME COLD TEMPERATURES, FUEL GAUGE, TEMPERATURE GAUGE, OIL PRESSURE GAUGE AND BATTERY CHARGING SYSTEM GAUGE. GM KNOWS ABOUT THE FAULTY GAUGES AND AS OF THIS DATE HAS NOT MADE A RECALL OF THE INSTRUMENT PANEL. CONSIDERING ALL LEGAL REMEDIES AFFORDED BY LAW AS THIS IS A PROBLEM THAT CAN BE RECTIFIED BY GM BY REPLACING THE AFOREMENTIONED FAULTY FACTORY EQUIPMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424360September 8, 2011
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), STEERING
WITH CRUISE CONTROL ON AT 70MPH, ATTEMPTED TO CHANGE FROM LEFT TO RIGHT LANE. ANOTHER CAR SPED UP THE RIGHT LANE TO PASS ME. TURNED STEERING WHEEL BACK TO LEFT LANE AND SUDDENLY HAD NO CONTROL OVER STEERING, BRAKING AND THE STEERING WHEEL STARTED VIOLENTLY SHAKING. CAR ROLLED TWICE, OVER METAL MEDIAN AND TURNED 180 DEGREES FACING THE OPPOSITE DIRECTION ON THE INTERSTATE W/ ROOF CRUSHED IN. NEITHER SIDE OR FRONT AIR BAGS DEPLOYED. FRONT AND SIDES SMASHED IN AND FRAME BENT. VEHICLE WAS DEEMED TO BE TOTALED BY STATE FARM. HAVE BEEN DRIVING 40 YEARS AND HAVE NEVER HAD AN ACCIDENT IN MY LIFE. ONLY GOOD THING WAS THE SEATBELT HELD TIGHT AS I WAS HANGING UPSIDE DOWN WHEN THE CAR FINALLY STOPPED. THE DAY BEFORE THIS OCCURRED I NOTICED THAT THE STABILITY CONTROL SYSTEM WOULD RANDOMLY ENGAGE DURING STRAIGHT DRIVING ON A PERFECTLY DRY SURFACE. I PURCHASED THIS VEHICLE BRAND NEW FROM THE DEALER IN 2004 AND THE CAR WAS METICULOUSLY MAINTAINED. (IT LOOKED BRAND NEW). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10421257August 23, 2011
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
I OWN A 2004 CHEVROLET SUBURBAN 1500 WHICH I BOUGHT USED IN 2006. SINCE THE DAY I PURCHASED THE VEHICLE THE BACK DOORS WILL NOT AUTOMATICALLY UNLOCK EITHER WITH DECREASED SPEED OR WITH THE HAND HELD REMOTE. YOU ACTUALLY HAVE TO REACH BACK AND UNLOCK THE DOORS WITH YOUR HAND. NOW, IN THE LAST FEW MONTHS, THE REMOTE STILL WORKS BUT IT IS NOT UNLOCKING ANY OF THE DOORS AND YOU MUST USE THE KEY TO UNLOCK DRIVERS DOOR. I WAS TOLD THERE ARE MOTORS IN EACH DOOR FOR THE LOCKS AND THAT REPLACING THEM ARE EXPENSIVE, SO I'M WONDERING IF THERE HAVE BEEN ANY KIND OF RECALLS FOR THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421869August 21, 2011
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
2004 CHEVROLET SUBURBAN GOES INTO REDUCED POWER ENGINE W/O REASON CHANGE THE ENGINE, BECAUSE HIGH MILES, CHANGE TRANSMISSION, CHANGE THROTTLE BODY,CHANGE GAS PEDAL MODULE, CHANGE CATALYTIC CONVERTER SPEND OVER 4,000 ON THE TRUCK WITHOUT COUNTING THE ACCIDENT CAN OCCUR IN THE INTERSTATE 78 WEST BECAUSE OF THE LOST OF POWER, DEALERS DON'T KNOW WHAT IS THE PROBLEM NEITHER THE LOCAL MECHANICS CAN YOU PLEASE TAKE ACTION IN THIS MATTER AND READ AT EDMONDS.COM AND SEE ALL THE COMPLAINS ABOUT THE SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416275July 29, 2011
ENGINE AND ENGINE COOLING
DRIVING DOWN THE ROAD ONE DAY AND REDUCED ENGINE LIGHT COMES ON. MY SUBURBAN SLOWS TO ABOUT 35MPH AND WILL NOT GO ANY FASTER. THIS OCCURS ABOUT 15 TIMES A MONTH. I AM CONCERNED ABOUT PEOPLE DRIVING BEHIND ME WHEN IT COMES TO A SUDDEN SLOW IF I CAN NOT GET OFF THE ROAD. WE HAVE BROUGHT IT TO A DEALERSHIP 3 TIMES. THEY DID NOT KNOW WHAT WAS WRONG. WE HAVE CHANGED THE THROTTLE PEDAL POSITIONING SENSOR, MAP SENSOR, CRANK SENSOR, KNOCK SENSOR, SPARK PLUGS, SPARK PLUG WIRES. NOTHING HAS WORKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410674July 6, 2011
ELECTRICAL SYSTEM
OUR 2004 CHEVROLET SUBURBAN LT HAS APPROXIMATELY 115K MILES. PERIODICALLY THE ENTIRE INSTRUMENT CLUSTER, WITH THE EXCEPTION OF A COUPLE OF LIGHTS, STOPS WORKING. NO GAUGES, NO SPEEDOMETER, ETC. SOMETIMES WHEN THIS HAPPENS THE DRIVER INFORMATION CENTER DISPLAYS STRANGE AND RANDOM CHARACTERS, SOMETIMES THE DIC SECTION IS ALL BLUE, AND SOMETIMES IT IS BLANK. I HAVE TRIED DISCONNECTING THE BATTERY TO RESET THE COMPUTER. THIS SEEMED TO WORK ONE TIME, BUT THE REST OF THE TIME THIS HAD NO EFFECT. THERE DOESN'T SEEM TO BE ANY PATTERN (DAY/NIGHT, HOT/COLD, ETC.) AS TO WHEN THIS MALFUNCTION WILL OCCUR, OR WHEN IT WILL RETURN TO NORMAL. WE ARE IN DAY 2 OF AN INSTRUMENT PANEL FAILURE AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410760July 6, 2011
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I STARTED THE HOMEWARD SEGMENT OF AN 800 MILE TRIP ON JULY 4TH WEEKEND. SPEEDOMETER APPEARS TO BE WORKING CORRECTLY BECAUSE I MADE IT THROUGH THE FIRST POLICE RADAR CHECKPOINT WITHOUT ANY PROBLEMS. I EXITED THE INTERSTATE AND ENTERED A 4 LANE HIGHWAY. AFTER DRIVING AN ESTIMATED 50 MILES FOR THE DAY I WAS STOPPED BY THE STATE POLICE. HE SAID THAT HIS RADAR HAD ME GOING 74 IN A 55 SPEED ZONE WHEN ME SPEEDOMETER INDICATED 55 MPH. WHEN THE OFFICER INFORMED ME OF MY SPEED, I LOOKED AT MY SPEEDOMETER AND SAW THE NEEDLE WAS BELOW 0 MPH. THE SCARY PART OF THIS IS THAT I DID NOT REALIZE THAT I WAS GOING OVER THE SPEED LIMIT, PROBABLY BECAUSE I WAS ACCLIMATED TO THE HIGHER INTERSTATE SPEED, MY SPEED ODOMETER INDICATED I WAS TRAVELING THE SPEED LIMIT, AND UP UNTIL THIS TIME I HAD NO INDICATION THAT MY SPEEDOMETER WAS NOT WORKING PROPERLY. I CONTINUED WITH THE TRIP AND USED MY GPS TO KEEP ME AT A SAFE SPEED THE REST OF THE TRIP. I COMPARED THE SPEEDOMETER MPH WITH THE GPS MPH MANY TIMES THROUGHOUT THE REST OF THE TRIP. THE SPEED ODOMETER WENT DOWN TO 0 MPH WHEN I WAS DRIVING 65 MPH AFTER DRIVING AN ESTIMATED ADDITIONAL 40 MILES. AFTER DRIVING AN ADDITIONAL 30 MILES THE SPEED ODOMETER WAS INDICATING THE CORRECT SPEED. THE SPEEDOMETER MALFUNCTIONED ABOUT 70% OF THE TRIP. IT WOULD ALTERNATE BETWEEN NOT WORKING CORRECTLY AND WORKING CORRECTLY THROUGHOUT THE TRIP. I TOOK THE VEHICLE TO THE CHEVY DEALER THE FIRST BUSINESS DAY BACK HOME. THE DEALER SAID THE WHOLE INSTRUMENT CLUSTER MUST BE REPLACED. I AUTHORIZED THE DEALER TO REPLACE THE INSTRUMENT CLUSTER AND THE DEFECTIVE INSTRUMENT CLUSTER IS GOING BACK TO BE REFURBISHED. THIS FAILURE COMPROMISED NOT ONLY MY SAFETY BUT ALSO MY FAMILY'S SAFETY AND THE SAFETY OF OTHER DRIVERS. RESEARCHING THE INTERNET, I AM FINDING THIS PROBLEM SEEMS TO BE WIDESPREAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410502July 5, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE BEGAN TO MANUALLY OPEN THE REAR LIFT GATE. WHILE OPENING THE LIFT GATE, THE GLASS DETACHED FROM THE HINGE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, BUT IT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407236June 17, 2011
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 1500. WHILE DRIVING APPROXIMATELY 35 MPH THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE IT FELL TO THE FLOOR BOARD. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIANS STATED THE BRAKE LINE FAILED DUE TO AN ENVIRONMENTAL CLIMATE DAMAGE. THE BRAKE LINE WAS REPLACED WITH STAINLESS STEEL BRAKE LINES. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 71,920. UPDATED 08/05/11*LJ UPDATED 3/02/2012 *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406866June 14, 2011
VISIBILITY:SUN/MOON ROOF ASSEMBLY, STRUCTURE
WHILE DRIVING AT APPROXIMATELY 65 MPH ON AN INTERSTATE, THE SUN ROOF ON MY 2004 CHEVROLET SUBURBAN RIPPED OFF NARROWLY MISSING THE CAR FOLLOWING US. THE SUN ROOF WAS CLOSED AT TIME OF THE INCIDENT. OTHER THAN WHAT SOUNDED LIKE AN AIR LEAK, THERE WAS NO WARNING OR OTHER INDICATION OF PROBLEMS. THE SUN ROOF HAS RARELY BEEN OPENED SINCE THE CAR WAS PURCHASED AND DEFINITELY HAD NOT BEEN OPENED IN THE PAST 2 YEARS AT LEAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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