Chevrolet Suburban Complaints (2002)

439 consumer complaints on file.

#10443256January 10, 2012
SERVICE BRAKES, HYDRAULIC
BRAKES LINE CORRODED, PEDAL TO THE FLOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442255January 3, 2012
ENGINE AND ENGINE COOLING
LEFT-SIDE ENGINE MANIFOLD BOLTS BROKE OFF, CAUSING EXHAUST GAS TO ESCAPE INTO THE ENGINE COMPARTMENT ON THE OPPOSITE SIDE OF THE FIREWALL FROM THE DRIVER. THE ESCAPING EXHAUST CAUSES A 'TICKING' NOISE, WHICH IS WHAT BROUGHT THIS TO THE ATTENTION OF THE OWNER (ME). THE VEHICLE IS WELL-MAINTAINED AND IS NEVER USED IN HARSH OR DEMANDING CONDITIONS. PRIMARY USE IS TRANSPORTING FAMILY IN URBAN AREA. THERE HAS BEEN NO PRIOR SERVICE WORK THAT REQUIRED MANIFOLD TO BE REMOVED. THE MANIFOLD BOLTS ARE DEFECTIVE. THIS IS A SERIOUS SAFETY AND EPA ISSUE DUE TO EXHAUST GASES BEING RELEASED IN THE ENGINE COMPARTMENT, AND THE POSSIBILITY OF THE HEAT FROM THE EXHAUST NEGATIVELY AFFECTING SENSORS AND OTHER VITAL ENGINE COMPONENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441228December 26, 2011
SERVICE BRAKES, HYDRAULIC
BRAKE FAILURE DUE HOLE IN CORRODED BRAKE LINE DURING BRAKING. FIRST REPAIR DATE OCT 2010 EST. SECOND FAILURE 12/23/2011. IN BOTH FAILURES BRAKE PEDAL GOES TO FLOOR AND REDUCES ABILITY TO SLOW OR STOP VEHICLE. 2ND FAILURE BRAKE FLUID SPRAYING OUT ON REAR COMPONENTS OF VEHICLE INCLUDING EXHAUST. NO BRAKE WARNING LIGHT CAME ON TO WARN OF FAILURE AND REDUCTION OF BRAKING POWER. I AM THE SECOND OWNER OF THIS SUBURBAN WHICH I PURCHASED USED WITH 22K MILES IN MARCH OF 2003. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440441December 19, 2011
SERVICE BRAKES, HYDRAULIC
THE ANTI-LOCK BRAKE SYSTEM ACTIVATED INCORRECTLY AT LOW SPEED ON A STEEP HILL SUCH THAT THE VEHICLE ROLLED INTO THE CROSS STREET WITHOUT STOPPING. VEHICLE WAS IN VERMONT FOR 4 YEARS PRIOR TO THE INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439515December 5, 2011
STEERING, SUSPENSION, SERVICE BRAKES, HYDRAULIC
PULSATING AT BRAKING, LONGER THAN NECCESARY TO COME TO COMPLETE STOP AT LOW SPEED , EXTREME RUST TO UNDERCARRIAGE, SUSPENSION, AND BRAKE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436360November 18, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THERE WAS A VERY LOUD NOISE COMING FROM THE REAR. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE SWAY BAR LINK WAS FRACTURED AND NEEDED TO BE WELDED BACK TOGETHER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428903October 6, 2011
PARKING BRAKE, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK WITH THE TRAILER ATTACHED TO THE VEHICLE, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD AND THE EMERGENCY BRAKE ALSO FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED OR REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 135,000. ..UPDATED 10/19/11 *BF THE CONSUMER STATED THE PROBLEM WAS WITH THE EMERGENCY BRAKE ONLY. THE BRAKE SHOES FOR THE EMERGENCY BRAKE, DRAG AND WEAR OUT COMPLETELY, EVEN IF THE EMERGENCY BRAKE PEDAL IS NEVER USED. UPDATED 10/21/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427007September 24, 2011
SERVICE BRAKES, HYDRAULIC
BRAKE FAILURE, ABS KICKS IN UNDER 5 MPH. LOST BRAKES ONCE. UPON REVIEWING THIS TOPIC ON THE BELOW WEBLINK, FOUND OUT I AND A MULTITUDE OF OTHER CHEVY TRUCK OWNERS HAVE IDENTICAL ISSUES. BASED ON READING THE BELOW LINK, I'M FEARFUL OF LETTING MY WIFE/KIDS IN THIS VEHICLE THAT A POSSIBLE CAR ACCIDENT MAY HAPPEN IF THE BRAKES DON'T WORK WHEN NEEDED. PLEASE INVESTIGATE THIS, I AND MANY OTHERS PAID A SUBSTANTIAL AMOUNT OF MONEY FOR PRODUCTS THAT ARE DEFECTIVE/LIFE THREATENING AND CHEVY REFUSES TO CORRECT THE PROBLEM. ONCE AGAIN, PLEASE READ THE BELOW LINK, I AM NOT ALONE. HTTP://WWW.CONSUMERAFFAIRS.COM/AUTOMOTIVE/GM_SILVERADO_BRAKES.HTML [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419402August 14, 2011
SERVICE BRAKES, HYDRAULIC
MY BRAKE LINES ARE SEVERELY CORRODED. I HAVE NO CHOICE BUT TO REPLACE THEM WITH STAINLESS LINES BECAUSE I KNOW THEY ARE NOT SAFE. IT'S A COSTLY LABOR INTENSIVE REPAIR . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418139August 9, 2011
SERVICE BRAKES, HYDRAULIC
HARD BRAKE LINES FAILED, RESULTING IN LOSS OF HYDRAULIC PRESSURE FOR SERVICE BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414668July 22, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 2500. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH WHEN THE ENGINE STALLED, FOLLOWED BY THE BATTERY WARNING LIGHT ILLUMINATION. THE FAILURE OCCURRED EIGHT MORE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO LOCATE A PROBLEM. IN ADDITION, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING WHICH DETECTED A TROUBLE CODE WITH THE CRANK POSITION SENSOR. THE VEHICLE WAS REPAIRED. THERE WAS A RECALL RELATED TO THE DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 07V521000 (ENGINE AND ENGINE COOLING). THE CONTACT NOTIFIED THE DEALER CONCERNING THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 09/21/11*LJ THE CONSUMER STATED AFTER WAITING 15-30 SECONDS, THE ENGINE WOULD START IMMEDIATELY AND RUN SMOOTHLY. UPDATED 10/26/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413901July 21, 2011
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:FLUID, PARKING BRAKE:DRIVELINE:HYDRAULIC:HOSES, LINES/PIPING, AND FITTINGS
WHILE PARKING A TRAVEL TRAILER INTO A STEEPLY-SLOPED DRIVEWAY AFTER A 300-MILE TOW WITH THE WHOLE FAMILY ABOARD, NOTICED THE BRAKE PEDAL TRAVEL WAS UNCOMMONLY LONG. FOLLOWING DAY, DEPARTED WITHOUT THE TRAILER FOR A SHORT DRIVE AND AGAIN NOTICED A LOW PEDAL. DROVE ABOUT THREE MILES WITH EXTREME CAUTION, AND ON ARRIVAL FOUND BRAKE FLUID FLOWING FROM BEHIND THE DRIVER'S-SIDE ROCKER PANEL. SLOWLY NURSED THE TRUCK TO THE LOCAL DEALER; DURING THIS DRIVE THE BRAKE ALARM LIGHT ILLUMINATED. NO COLLISION OR INJURY IN THIS CASE. BRAKE PIPES WERE FOUND TO BE ALL DEEPLY CORRODED AND BREACHED; ELECTED TO REPLACE ALL AT A COST OF $1130. SUBMITTED AS A CASE IN EA11001: VEHICLE WAS PURCHASED IN NOV 2001 IN NORTHERN VIRGINIA, WHICH IS PROPERLY INCLUDED IN THE SALT BELT WITH WEST VIRGINIA AND DC/MARYLAND, AND HAS BEEN IN NEW JERSEY FOR THE PAST FOUR YEARS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413803July 20, 2011
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I OWN A 2002 CHEVROLET SUBURBAN WHICH WHEN BRAKING AT LOW SPEEDS THE PEDAL DROPS NEAR THE FLOOR AND THE ABS CAUSES IT TO KICK BACK AND PULSATE THIS HAPPENS ON AN INTERMITTENT BASIS CAUSING GREATLY INCREASED STOPPING DISTANCES. THESE SYMPTOMS ARE CONSISTENT WITH A RECALL WHERE THEY SPRAYED ANTI CORROSION STUFF ON AN ABS SPEED SENSOR AS A FIX. THIS RECALL WAS PERFORMED ON MY VEHICLE 3 YEARS AGO AT 40K MILES NOW I AM EXPERIENCING THE SAME PROBLEM AGAIN @ 78K MILES AND GM SAYS THEY ARE NOT OBLIGATED TO PERFORM IT AGAIN OR COME UP WITH A MORE PERMANENT FIX. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409137June 27, 2011
ELECTRICAL SYSTEM
2002 SUBURBAN JUST STOPS WHILE DRIVING, NO WARNING NO LIGHTS ON THE DASH OR NOTHING IT JUST STOPS. AT DIFFERENT SPEEDS. CHANGED INJECTORS FUEL FILTER PUMP AND STILL THE SAME PROBLEM EVEN CHANGED THE FLEX FUEL SENSOR. SOME ONE WILL DIE BECAUSE OF THIS IN THE FUTURE IF THEY HAVEN'T DONE SO YET. I HAVE RESEARCHED THIS ON THE INTERNET AND A LARGE NUMBER OF PEOPLE ARE HAVING THE SAME PROBLEM. MAYBE ITS A COMMUTER PROBLEM OR SOMETHING ELSE BUT IT NEEDS TO BE LOOKED AT SOON. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399776May 10, 2011
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THE BRAKES ARE FAILING DUE TO THE ANTI-LOCK BRAKING SYSTEM. WHENEVER THE BRAKES WERE APPLIED THE ABS VIBRATED EXCESSIVELY CAUSING THE OCCUPANT TO APPLY MORE PRESSURE TO THE BRAKES IN ORDER TO STOP THE VEHICLE. NHTSA RECALL CAMPAIGN ID NUMBER: 05V379000, SERVICE BRAKES, HYDRAULIC: ANTI-LOCK WAS RELATED TO THE FAILURE WHICH WAS REPAIRED BY THE DEALER. THE DEALER REMOVED THE WHEEL SPEED SENSOR AND THOROUGHLY CLEANED THE SENSOR MOUNTING SURFACE ON THE WHEEL BEARINGS, APPLIED RUST INHIBITOR AND GREASED THE MOUNTING SURFACE. THE MANUFACTURER ADVISED HER THAT SINCE THE RECALL REPAIR WAS PERFORMED THEY ARE NOT OBLIGATED TO REPAIR IT A SECOND TIME. THE FAILURE MILEAGE WAS 160,000. UPDATED 07/21/11 *BF THE CONSUMER STATED THE RECALL WAS PERFORMED BY THE DEALERSHIP IN 2005 WITHOUT HER CONSENT. THERE WERE NO PROBLEMS WITH THE ABS UNTIL 2011. THE ABS WOULD ENGAGE WHEN IT WAS NOT NECESSARY. THE INITIAL RECALL HAS NOT BEEN FIXED. UPDATED 07/29/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400095May 5, 2011
SERVICE BRAKES, HYDRAULIC
BRAKES FAILED PREMATURELY DUE TO RUSTING BRAKES LINES FROM MASTER CYLINDER WITHOUT WARNING ON I-94.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397996April 27, 2011
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING VEHICLE LOSSES POWER, REDUCED ENGINE POWER LIGHT COMES ON. I HAVE TAKEN THE SUBURBAN TO THE MECHANIC. CHANGE THE MAF, TPS, AIR FILTERS OTHER SENSORS THAT THE DIAGNOSTIC TEST HAS POINTED OUT AS PROBLEMS AND HAVE HAD A VEHICLE TUNE UP DONE (NEW SPARK PLUGS, WIRES, OIL CHANGED, ETC.) THE COST OF THESE REPAIRS HAS BEEN OVER $1000 AND SEEM I WILL BE SPENDING MORE. THE PROBLEM CONTINUES TO HAPPEN. REDUCED ENGINE POWER WHILE DRIVING. I AM AFRAID THIS COULD CAUSE AN ACCIDENT AND CAUSE INJURIES OR EVEN DEATH SINCE IT HAPPENS WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394249April 4, 2011
FUEL SYSTEM, GASOLINE
MY 2002 CHEVROLET SUBURBAN 1500 HAS BEGAN TO STALL UNEXPECTEDLY. IT STALLS WHEN FUEL TANK IS LOW AND WHEN TANK IS FULL. LATELY, ITS BEEN DIFFICULT TO CRANK. I HAVE A NEW BATTERY, THE ALTERNATOR TESTED FINE, I'VE HAD THE FUEL PUMP REPLACED TWICE AND IT STILL STALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392890March 25, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN K2500. WHILE DRIVING AT ANY SPEED, THE CONTACT STATED THAT THE VEHICLE WOULD STALL AND SPORADICALLY FAIL TO START. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 07V521000 (ENGINE AND ENGINE COOLING) FOR THE 2001 MODEL SUBURBAN. THE DEALER ADVISED THE CONTACT THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL BECAUSE THE RECALL WAS NOT FOR HIS MODEL YEAR VEHICLE. THE CONTACT DID NOT INFORM THE MANUFACTURER OF THE FAILURE NOR WAS THE VEHICLE REPAIRED. THE CURRENT MILEAGE WAS 71,000 AND THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378463January 24, 2011
PARKING BRAKE
TL*THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE THE PARKING BRAKE WAS ENGAGED, THE VEHICLE BEGAN TO ROLL; THE CONTACT STATED THAT THE PARKING BRAKE WOULD NOT HOLD AND COULD RESULT IN A CRASH. THE BRAKE WAS REPLACED ONCE BY THE DEALER BUT THE FAILURE CONTINUED. THE CONTACT REFERENCED RECALL 05V161000 BUT THE YEAR, MAKE AND MODEL WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 90,171.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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