Chevrolet Suburban Complaints (2022)

124 consumer complaints on file.

#11685314September 5, 2025
POWER TRAIN
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683355August 27, 2025
ENGINE
The motor on this vehicle has been on recall since April of 2025. Several phone calls and a cancelled appointment by the dealership has netted a consistent "we have no information and aren't ready to fix the vehicle." Today, I was directed to the NHTSA to self-monitor when my vehicle would be ready for repair or inspection. Meanwhile, I drive a Suburban because I have five children that I am constantly transporting to school, sports events, scouts, etc. I have grave concerns over an engine failure while I am transporting my children and the risk of an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678667August 6, 2025
ENGINE
The coolant control valve malfunctioned on this vehichle several times during the course of ownership. It causes the vehichle to run in limp mode. This part was replaced in July 2023 at ~40,000 miles as a result. The part again began to fail in june/july 2025 with a dealer visit and diagnostic in July. This causes a check engine light, reduced milage, reduced acceleration, constant fan running and fails state inspection Google searches indicate this is a very common problem, yet no recall has occured to date. The first repair was in warrantee and now the vehicle is out of warantee. If the part was not covered under the vehicle warrantee, the part and repair would have been covered by the part warantee. Becsuse of the initial powertrain warrantee repair, the part warrantee does not apply. This is clearly a defective design and part that requires recall and replacement at GM cost
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677856August 1, 2025
POWER TRAIN
Coolant control valve failed and needs replaced. Which left me and my 3 children (one being [XXX] ) stranded on the side of [XXX] for 2 hours before someone could get to us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674355July 17, 2025
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Driving down to Florida, No warning, no lights, never any issues except a belt replacement. I get oil changes, tire rotation every 3500 miles. Almost got killed doing 75 miles per hour, engine sputtered, totally shut down. Coasted onto an exit ramp thank God it was right there or we could of been killed. Tow truck towed to Davis Chevy Gainsville, they called me on Monday said good news I have a warranty bad news Total Engine Failure, will take 3-4 weeks to replace. Now I am trying to find a GM rental large enough to get me and my family back to TN since GM said they will only pay for a GM rental car. Scary, could of gotten killed. NO NOTICE FROM GM ABOUT ANY POSSIBE PROBLEMS....WE ALMOST GOT KILLED AND CRASHED along with the other drivers on the road. Thank God it was a Sunday and 6 am so not much traffic or it would of been worst.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673702July 15, 2025
POWER TRAIN
Our 2022 suburban with the diesel motor has had 3 separate incidents where by all accounts the wheels have locked up while driving. The incidents mirror what has been described in the recall N242454440. The first time the incident occurred, we were driving while towing a light load (boat ~2500 lbs) at a steady speed of 60 mph. While driving the vehicle shook violently once, and then again about 2-3 seconds later. I immediately pulled over suspecting that maybe there was an issue with our trailer. After finding nothing we drove home without incident. Shortly after this incident we had the transmission flushed for regular maintenance at about 50,000 miles. Approximately 5-6 months later the second incident occurred. While driving with no trailer, up a mountain in NC at a steady speed of 35 mph, the vehicle shook violently and then again approximately 2-3s later. Each time the vehicle shook a loud "BUMP" noise would be heard. The road was smooth and was later driven on without issue so it was not the terrain. I once again got out and inspected the vehicle and was unable to find an issue. We drove to where we were staying and immediately took the vehicle to a dealer the following day to be inspected. The dealer found no issues and we did not report any similar problems. The last incident occurred after another 8 months while towing a light utility trailer at a steady speed of 60mph. Same thing happened with a shake and loud BUMP. However this time it was not followed immediately by an other instance. Those came approximately a minute later and then again after about 10 more minutes. I cannot recreate the issue and it seems to be at complete random and is happening while driving steady rates of speed where the transmission shouldn't be trying to shift. It seems like a safety hazard that could cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673386July 14, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, TRACTION CONTROL SYSTEM
The contact owns a 2022 Chevrolet Suburban. The contact stated while driving at various speeds or while accelerating from a complete stop, the automatic emergency braking system engaged while there was no other vehicle nearby, and the vehicle skidded. The contact stated that the traction control warning light was illuminated. The contact stated that while her husband was driving at an undisclosed speed in the rain the failure reoccurred, causing the vehicle to skid. The vehicle was taken to the dealer, where it was test-driven, but the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672067July 8, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2020 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact stated that on several occasions while checking the oil level, there was no oil on the "dip stick". The contact stated that the engine consumed 2-3 quarts of oil approximately 4,000 miles. Additionally, the contact stated that while driving on several occasions at various speeds, the low oil warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the piston and piston ring were damaged due to excessive wear and sticking. The vehicle was repaired but the failure persisted. The vehicle was taken to the same dealer where it diagnosed that the cylinder head had failed and needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken back to the same dealer where the failure was not replicated. The manufacturer was not notified of the failure. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672006July 8, 2025
POWER TRAIN, ENGINE
When attempting to drive from a stop light or stop sign, after taking your foot of the brake, the vehicle intermittently completely turns off. It will not immediately restart and you find yourself stuck in the middle of an intersection creating a safety issue. The vehicle has been in to Chevrolet to have this issue fixed once already and it continues to repeat. I doubt the dealer has been able to replicate the issue as they haven't gotten the vehicle back into the shop after it's been sitting there for a week. There were no warning lights, messages, or other symptoms. It has happened to both myself and my wife, most recently on or about 7/1/25 where it happened to my wife multiple times causing us to leave the vehicle at the dealership for service. Just to be clear, the issue with the vehicle turning off is different from the standard auto stop/start feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670120June 29, 2025
POWER TRAIN
Valve Body issues under powertrain factory warranty. Recall needed due to unreasonable national parts delay.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668592June 23, 2025
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
While driving on vacation our car just slowed down gave the message, “reduced acceleration, drive with care” and then shut off while on the high way. We were able to start it again but after that haven’t had that message but have had the message to service safety restraint system multiple times. I have taken my SUV to the dealership multiple times for both issues and they have said multiple codes generate but they can’t find anything to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668455June 22, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
A. The Emergency Brake system, The Anti-Collision Sensor, The vibrating Driver's seat Alert, The dashboard Collision Alert lightening......All of these gave no alert prior to the collision. B.The failure of the safety devices prevented from me from avoiding a collision that was cause by the other driver (Police report available for your peruse) C. They inspected and denied any liability for any failure of their safety devices (And my question to them is if any these are functioning properly as said, then there wouldn't be any collision ) D. Yes, inspected E. There were no waring lamps, no seat vibration, the emergency brake never ceased the car from colliding.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11662679May 22, 2025
FUEL/PROPULSION SYSTEM
Engine lost power and stalled without warning while driving down the highway. Coasted to side of road and was unable to restart engine. After engine stopped, dash indicated low fuel, although tank was 3/4 full. After coming to a stop, was unable to shift out of Park (which could have been a major issue if I had not been able to clear the highway before coming to a stop). Towed vehicle to closest Chevrolet dealer, who replaced the fuel pump control module. Dealer indicated that this is a common failure item to the point that they stock the part and suspected what the failure was based on my description. When pressed, the dealer representative also noted that GM has not updated or redesigned the factory installed fuel pump control module ("the new module installed is exactly the same as the one that failed"). Fortunately, traffic was light and I was able to pull to the side of road. This would be extremely dangerous if it happened while driving on a multi-lane expressway and we were trapped at a stop in heavy, fast moving traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662246May 21, 2025
SEAT BELTS
The rear seatbelt in my 2022 Chevrolet Suburban RST became dangerously tight around my daughter's waist while she was lying down in the seat. The belt would not release despite multiple attempts. She was hanging off the seat and in distress, and I was forced to cut the belt to prevent injury. This raises serious concerns about the seatbelt retraction mechanism. I request a formal investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661502May 16, 2025
ELECTRICAL SYSTEM, ENGINE
While driving on the highway at 55 mph during a long-distance trip, the engine of my 2022 Chevrolet Suburban (6.2L V8) failed suddenly without any warning lights, messages, or prior symptoms. The vehicle lost power unexpectedly, creating an extremely dangerous situation. I was traveling to a national wheelchair basketball tournament and had a passenger in the vehicle at the time. Our safety was immediately at risk due to the abrupt loss of power in a high-speed traffic environment. The vehicle was towed to the dealership, where the issue was confirmed as a complete engine failure. The dealership later replaced the engine under warranty. I was informed that the engine installed was the same model currently under active recall (N252494001), which affects the 6.2L V8 engine in this vehicle type due to defective crankshaft or connecting rod components. The failed engine is no longer available for inspection, but the dealership should have records of the inspection and replacement. There were no warning lamps, error codes, or drivability issues prior to the failure. The malfunction was immediate and severe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661393May 16, 2025
SEATS
3rd row seat headrest will not stay up. This is a problem with 2021 and some 2022 suburbans Dealer is charging me to replace it. This is a safety issue that should be apart of the original recall # N2022316750
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659576May 7, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was a knocking sound coming from the engine while remotely starting the vehicle. The dealer was contacted and confirmed that there was no part for the repair. The manufacturer was made aware of the issue. The failure mileage was approximately 15,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656943April 26, 2025
POWER TRAIN
On January 29, 2025, while my wife was driving our 2022 Chevrolet Suburban with a 6.2L gas engine on a state highway, the vehicle suddenly lost acceleration and power to the wheels while accelerating to the posted 55 mph speed limit. This occurred without any prior warning, creating a highly unsafe situation in morning commute traffic. The vehicle was immediately taken to a Chevrolet dealership, where the issue was diagnosed as a failed transmission control valve. This failure, which resulted in a complete loss of power while driving at highway speeds, is a known defect affecting certain GM models. The part in question, the Transmission Control Valve, is currently in high demand and is on a national backorder due to numerous similar failures. A recall has already been issued for diesel engine models with the same problem, but no recall exists for the gasoline-powered versions like ours. Chevrolet has confirmed the diagnosis and is aware of the issue, but the replacement part is currently on a national backorder, and the repair has been delayed indefinitely. Since the incident, the vehicle has been undriveable, causing significant inconvenience, and Chevrolet has been unable to provide an estimated date for repair. The sudden loss of power created a dangerous situation on a busy highway, as there were no warning lights, messages, or symptoms prior to the failure. This is particularly concerning given that the part involved is on backorder due to the widespread nature of the issue. Chevrolet's lack of a clear repair timeline, coupled with the fact that this issue has been identified in other models, raises questions about the company's response and whether a broader recall or safety bulletin will be issued for vehicles like ours. The vehicle’s failure has not only been a major inconvenience but also a safety concern, highlighting the need for urgent attention to address this defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656546April 24, 2025
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2022 Chevrolet Suburban. The contact stated while driving at approximately 55 MPH, the accelerator pedal was depressed and there was an abnormal banging sound coming from the rear of the vehicle and the vehicle lost motive power. The contact depressed the accelerator pedal; however, the vehicle lost motive power and stalled. The contact stated there was no warning light illuminated. The contact had the vehicle towed to a dealer. The dealer determined that the engine had failed but was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was informed of the failure but informed the contact that the vehicle was no longer covered under warranty. The contact researched online and related the failure to NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling). The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655591April 19, 2025
ENGINE
We experienced catastrophic failure while driving the vehicle on the highway. It stopped working with no warning leaving our family stranded in the lane with heavy traffic all around us. The steering wheel would not move the car would not go in neutral and there was a burning smell coming from the hood. My kids were terrified. We had to wait for state police and a tow truck while praying that the cars behind us would stop in time. We are very lucky there was not an accident. The car is with the Chevy dealer now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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