Chevrolet Suburban Complaints (2019)

78 consumer complaints on file.

#11626745November 21, 2024
POWER TRAIN
Car jerking and lurching forward in stop and go traffic. Mechanic confirmed transmission failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608526August 14, 2024
POWER TRAIN
Suburban needs a new transmission with 85,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584177April 20, 2024
POWER TRAIN
2019 Chevy Suburban Premium at approx 121k miles whole body of vehicle starts shaking & vibrating at 45 mph, behaving like like torque converter going bad. Transmission intermittently acts like its slipping in 2nd & 3rd gear, when it does catch it shifts VERY hard. ..No dash lights. No warnings. Nothing....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573242February 21, 2024
AIR BAGS
My car it’s just 124400 miles and suddenly started to showing me a service safety restraint system then the airbag light goes on and shows that the hood is open when I start the car and stays like that for 20 seconds then goes off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570985February 9, 2024
POWER TRAIN
My transmission is slipping, my neighbor who's a mechanic looked at it and luckily this vehicle has a transmission dipstick, fluid level was still good but we checked the Trans filter and we saw metal bits. We did a transmission fluid change and filter. It's not doing as bad but still will need to get transmission and converter replaced. Talked to a few places and they all say that this transmission always having problems and need replaced. I have supposedly a warranty but fighting with dealership about coverage. The amount of regularly seeing problems with this transmission from repair shops surprised that there isn't a recall. They say they replace the style on my car all the time on gm products supposedly it comes from the Ypsilanti plant in MI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563815January 5, 2024
POWER TRAIN
transmission is slipping, can’t find replacement anywhere seems that even dealers don’t have replacement parts was told that there are a lot of 2018–2019-2020 that have same problems when i called Chevy they said they are sure there are parts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554756November 12, 2023
STEERING, ELECTRICAL SYSTEM
We have suddenly experienced a problem with our 2019 Suburban, seemingly identical to a problem that plagued 2015 GM light trucks and SUVs (NHTSA campaign number: 18V586. GM's own number for this recall is 18289). At low speeds (typically parking lots, under 5 MPH), when turning, we intermittenly lose power steering. This is more common when switching directions rapidly such as during a parking maneuver. Simultaneously, headlights and interior lights intermittenly dim. The instrument cluster screen will display random warning messages (“roll window down then up”, etc). The clock time resets as though the battery was disconnected. Our 2019 suburban has only 68,000 miles and has received all scheduled maintenance. The battery was recently replaced in September 2022 (14 months ago). I have inspected the wiring and found nothing lose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553895November 6, 2023
AIR BAGS, SEAT BELTS
Received a safety restraint warning message. Took the vehicle into the dealership and we were told that the passenger side seatbelt and front airbag needed to be replaced. We had it fixed, however it cost us $1400. The dealership would not replace it at no cost, even though we are shortly out of the warranty period and only at 51k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547763October 2, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2019 Chevrolet Suburban. The contact stated while driving approximately 5 MPH over a railroad crossing, the braking system erroneously activated causing the vehicle to stop abruptly. During the failure there were no vehicles or trains nearby to cause the Forward Collision Avoidance system to become activated. The contact stated that the failure had occurred several times and only at the same railroad crossing. The cause of the failure was not yet determined. The local dealer was notified of the failure and experienced the failure while on a test drive over the railroad crossing. The manufacturer was not yet contacted. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534315July 25, 2023
POWER TRAIN
Transmission was slipping, took to dealership to check, serviced it by changing filter and transmission fluid and gasket. At 80k miles transmission was slipping again and jerking from stopped position. Took back to dealership now they are saying I have metal in fluid and internal transmission failure? Cost to replace $13,000? This car barely gets 10k miles per year and serviced appropriately. Recall on this power train?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521983May 15, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2019 Chevrolet Suburban. The contact stated that while driving at various speeds, the check engine warning light illuminated. The contact took the vehicle to the dealer and was informed that the grille shutter was defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522002May 15, 2023
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Chevrolet Suburban. The contact stated that on numerous occasions while driving at various speeds, the trailer brake system warning light intermittently illuminated and made a beeping sound. The vehicle was taken to the dealer where it was diagnosed that the electronic brake control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not under recall. The contact was advised to call the NHTSA Hotline. The approximate failure mileage was 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513967March 27, 2023
POWER TRAIN
While on a highway trip, suburban began to slip gears. It became very jerky and also began to accelerate while on flat ground in cruise control and rpm revved up to 6. It continued slipping gears and jerking and also making odd grinding noises. Test drive with mechanic and Issue has been confirmed that transmission needs rebuilt as torque convertor is the problem. There was absolutely no warning before this began. We were told that this had not been a recall yet but is definitely an issue with the 2019 Suburban.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501836January 15, 2023
POWER TRAIN
Recently invoice date 12/15/2022 The transmission was replaced with a remanufacture transmission while under warranty coverage because it was making noise and grinding during shifting. The remanufacture transmission grinds in between gear shifting and it vibrates as if my tires are driving over traffic control grids near the solid yellow shoulder line just before pulling over onto the shoulder. My transmission was replaced at 77-887 I now have approximately 80.121 miles just 2,000 miles as of 1/15/2023 on the remanufacture transmission and it has already has problems. I am soon to return it to the dealer to have it replaced for a second time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495339November 29, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
Electrical: Noticed a few months ago that the lane assistance/departure and blind spot warning work off and on. At times the blind spot warning does not warn and will when there is nothing there. Lane assistance and departure have the same issue. Transmission: Gears slipping. I am not a mechanic but there were no telltale signs until it just went out on me while driving with my children in the car! The only thing I noticed in several months prior was that the vehicle would shake as if you were running over the paved warning bumps on the side of the freeway. I just thought it was possibly the road or I needed new tires. I got new tires, problem still persists. When the gears slipped while I was on the highway it took about 15 seconds to engage at which time I removed myself and my children from being a traffic hazard. I checked the transmission oil - which I just did two weeks ago because I knew it was time to change the oil for the transmission - this time it had a very defined burnt smell and black in color.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494189November 18, 2022
ENGINE, POWER TRAIN
While driving the Suburban I am hearing and feeling the transmission slipping and jerking during shifting. Is there a recall on the year / make and model transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492883November 9, 2022
POWER TRAIN
The contact's wife owns a 2019 Chevrolet Suburban. The contact stated while driving and exceeding 45 MPH, the vehicle was jerking with a loud grinding sound. The contact stated while driving at an undisclosed speed, the failure recurred, and the vehicle stalled. The contact stated that the vehicle was almost struck by a semi-truck. No warning lights were illuminated. The contact made a local dealer aware of the failure, but no appointments were available to be scheduled. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491273October 28, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2019 Chevrolet Suburban. The contact stated that while driving at various speeds, the vehicle would not properly accelerate while pressing the accelerator pedal. The contact indicated that the RPM would increase but the vehicle would not respond as needed. The vehicle was towed to the local dealer who replaced the catalytic converter; however, after retrieving the vehicle, the failure recurred and the vehicle stalled while driving on the freeway. The vehicle was towed back to the dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483229September 7, 2022
ENGINE, POWER TRAIN
The contact called on behalf of his daughter who owns a 2019 Chevrolet Suburban. The contact stated that while his daughter was driving approximately 55 MPH, the vehicle began to shake and lost motive power. The driver pulled over to the side of the road and turned off the vehicle. The contact noticed that the check engine warning light was illuminated. The vehicle was towed to the dealer and the contact was informed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474915July 20, 2022
STRUCTURE:BODY, UNKNOWN OR OTHER
We were in an accident with minor exterior damage but when closer look the frame is damaged and even bolts to engine bent. Insurance company first totalled then decided to repair with new frame . All car experts say that the vehicle will decrease substantially in value. My concern is that we have no control or protection about how it is repaired and if we sell it with the current VIN number, it is misleading to the new buyer as it was not assembled as stated in the VIN number. Would appreciate your response.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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