Chevrolet Suburban Complaints (2004)

406 consumer complaints on file.

#10748918August 15, 2015
SERVICE BRAKES
I WAS DRIVING DOWN A TWO LANE HIGHWAY AT 50 MILES PER HOUR A DOG RAN OUT IN FRONT OF MY SUV, I HIT THE BRAKES HARD AND NOTICED THE PEDAL WENT TO THE GROUND. DROVE THE CAR HOME CAREFULLY. WHEN I GOT IT IN THE GARAGE FOUND RUSTED THROUGH BRAKE LINES GOING TO THE REAR OF THE CAR LEAKING. THERE IS EXCESSIVE RUST ON THE LINES AND AN ELECTRICAL HARNESS THAT GOES TO THE GAS TANK HAS RUBBED A HOLE IN THE LINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10736186July 24, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN. AFTER TURNING THE IGNITION KEY TO START THE ENGINE, BOTH THE DRIVER AND PASSENGER SIDE AIR BAGS ERRONEOUSLY DEPLOYED. DURING THE INCIDENT, THE DRIVER SUSTAINED CHEST AND FACIAL BRUISES AND LACERATIONS. THE FRONT PASSENGER SUSTAINED BRUISES AND LACERATIONS TO BOTH ARMS AND HANDS. MEDICAL ATTENTION WAS NOT RECEIVED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10733984July 14, 2015
ELECTRICAL SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE VEHICLE WOULD INTERMITTENTLY BLOW HOT AIR DUE TO A FAILURE WITH THE AIR CONDITIONER BLOWER MOTOR. THE CONTACT STATED THAT THE BLOWER RESISTOR MODULE AND THE WIRING HARNESS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 174,000. UPDATED 12/03/15*LJ UPDATED 11/17/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730425June 25, 2015
SERVICE BRAKES
THE BRAKE LINE FROM THE FRONT TO REAR RUSTED AND RUPTURED RESULTING IN VIRTUALLY NO BRAKING. UPON FURTHER INSPECTION THE BRAKE LINES ARE ALL BADLY RUSTED AND IN NEED OF REPLACEMENT. VERY UNFORTUNATE GM CHOSE TO USE SUCH AN INFERIOR MATERIAL FOR SUCH AN IMPORTANT COMPONENT. VERY DANGEROUS SITUATION GM SHOULD BE MAKING OWNERS AWARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730426June 25, 2015
AIR BAGS
AIRBAG SYSTEM FAILED AND COMPONENTS NEED TO BE REPLACED...UPDATED 08/27/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714300May 4, 2015
SERVICE BRAKES
I WAS DRIVING TO PICK MY SON UP FROM SCHOOL WHEN I LOST BRAKES. WE BARELY AVOIDED AN ACCIDENT AND HAD TO SWERVE OFF THE ROAD TO AVOID THE VEHICLE IN FRONT OF US STOPPING AT THE LIGHT. I HAD JUST REDONE MY FRONT AND REAR BRAKES/ROGERS. AFTER INSPECTING THE BRAKE LINES WE NOTICED MY LINES ARE COMPLETELY RUSTED AND WILL NOT HOLD ANY FLUID. I LIVE IN FLORIDA. NO SNOW, NO SALT ON MY ROADS. IT DISGUSTS ME THAT GM ISN'T TAKING CARE OF THIS KNOWN ISSUE. THIS IS MY 4TH SUBURBAN AND WILL BE MY LAST. I WILL NOW BE LOOKING TOWARD THE FORD, TOYOTA, OR NISSAN SUV. GM SHOULD BE MAKING THIS RIGHT. MAYBE AFTER A FEW MORE DEATHS THEY'LL SEE HOW SERIOUS THIS IS. HOW MANY DEATHS DO THEY NEED ON THEIR HANDS TO SEE IT'S A PROBLEM? ABSOLUTELY DISGUSTS ME! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712390April 23, 2015
SERVICE BRAKES
WENT TO BACK OUT OF THE DRIVEWAY, BRAKE PEDAL WENT TO THE FLOOR, NO BRAKES HAD TO TAKE EXTREME STEPS TO STOP THE VEHICLE AND ALL I WAS DOING WAS BACKING OUT OF A FLAT DRIVEWAY ONTO THE STREET. TOWED VEHICLE TO AUTO SHOP - BRAKE LINES BEFORE SAFETY VALVE BROKE CAUSING THE ENTIRE BRAKING SYSTEM TO FAIL. PREVIOUSLY I HAD A BRAKE LINE BURST, HOWEVER IT WAS POST THE SAFETY VALVE WHICH ALLOWED ME TO STOP SAFELY. THE LINES BUSTING BEFORE THE SAFETY VALVE IS EXTREMELY DANGEROUS AND WOULD HAVE RESULTED IN SEVERE INJURIES HAD WE BEEN DRIVING DOWN THE ROAD AT NORMAL DRIVING SPEEDS. GM HAS AN ISSUE AND PRIOR TO THIS I WAS NOT HAPPY WITH THEM SAYING IT ISN'T AN ISSUE, NOW THAT IT BROKE IN A PLACE THAT DOES NOT HAVE ANY SAFETY MECHANISM I CONSIDER IT EXTREMELY POOR OF GM TO COVER THEIR FACE AND SAY THERE ISN'T AN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703725April 4, 2015
SERVICE BRAKES
HEADED OUT ON A QUICK TRIP INTO TOWN. AS I TURNED OFF OF THE STREET I LIVE ON I CAME TO A STOP SIGN AND AS I WENT TO HIT THE BRAKES THEY WENT ALL THE WAY TO THE FLOOR AND I COULD NOT STOP MY VEHICLE IN TIME. I WAS LUCKY BECAUSE I WAS GOING DOWNHILL AT THE TIME BUT AS LUCK WOULD HAVE IT, NO CARS WERE AT THE STOP SIGN AND I WAS ABLE TO GO THROUGH THE STOP SIGN AND TURN LEFT ONTO AN UPHILL ROAD AND LET GRAVITY STOP MY VEHICLE. HAD THIS HAD HAPPENED ONCE I HIT THE BUSY STREET I WAS HEADED TO IT WOULD HAVE KILLED SOMEONE ELSE AS WELL AS MYSELF! I HAVE READ THAT THIS PROBLEM HAS BEEN REPORTED AND NO RECALL FROM CHEVROLET... THAT IS JUST A CRIME, IN MY OPINION! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703643April 3, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
SPEED READS 120MPH AND NOT MOVING . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684214February 19, 2015
ELECTRICAL SYSTEM
WAS DRIVING DOWN INTERSTATE LOOKED AT SPEED IT WAS PEGGED OUT WAY PAST 120 I KNOW I WAS NOT GOING THAT FAST I WAS GETTING PASSED THEN WHEN I STOPPED IT ONLY COME DOWN TO ABOUT 110 SAYS U R RUNNING 100 SITTING STILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668806December 29, 2014
SERVICE BRAKES
I TOOK THE VEHICLE TO LOCAL CHEVROLET DEALER FOR OIL CHANGE AND YEARLY STATE INSPECTION. THE VEHICLE PASSED THE STATE INSPECTION/EMISSIONS CONTROL TEST. I WAS NOT NOTIFIED THAT THERE WERE ANY ISSUES CONCERNING THE VEHICLE. THE VEHICLE WAS DRIVEN 5 MILES TO HOME. TWO DAYS, STARTED THE CAR, BUT HAD NO BRAKES. THE BRAKE PEDAL WENT TO THE FLOOR. A WARNING LIGHT WAS ON. THERE WERE PUDDLES OF BRAKE FLUID IN THE DRIVEWAY. I HAD THE VEHICLE TOWED BACK TO THE DEALER. THEY INFORMED ME THAT TE BRAKELINE HAD COMPLETELY CORRODED. THE COST FOR REPAIR WAS QUOTED AT $800. FROM WHAT I UNDERSTAND, THIS SUDDEN AND COMPLETE BRAKE FAILURE COULD HAVE OCCURRED AT ANY TIME, EVEN WHILE DRIVING THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655267November 16, 2014
ELECTRICAL SYSTEM, SEATS, ENGINE
1ST COMPLAINT: AFTER PASSING A VEHICLE ON A HIGHWAY (THIS REQUIRED THE SUBURBAN TO GO INTO THE PASSING GEAR), THE SUBURBAN'S ELECTRICAL SYSTEM AND ENGINE AUTOMATICALLY SHUT DOWN RIGHT ON THE HIGHWAY. I WAS FORCED TO IMMEDIATELY PULL OVER IN ORDER TO AVOID BE HIT BY PASSING VEHICLE. AFTER WAITING APPROXIMATELY 5 MINUTES, THE SUBURBAN STARTED UP AGAIN. WE STARTED DRIVING AGAIN BUT AGAIN ONCE I TRIED TO ACCELERATE OR PASS ANOTHER VEHICLE THE SUBURBAN WOULD SHUT DOWN AGAIN. AUTO MECHANIC HAS NOT BEEN ABLE TO IDENTIFY WHAT CAUSES THE VEHICLE TO DO THIS. VERY FRUSTRATING AND DANGEROUS IF THIS HAPPENS ON A BUSY HIGHWAY OR FREEWAY. 2ND COMPLAINT: CLUSTER PANEL WENT HAYWIRE. SPEEDOMETER STOPPED WORKING, OIL GAUGE NOT READING PROPERLY ETC. EVENTUALLY, THE ENTIRE CLUSTER PANEL SHUT DOWN. HAD TO REPLACE IT AT A COST OF ABOUT $500. 3RD COMPLAINT: DRIVERS SEAT FUNCTIONS AND HEATING MECHANISIM MALFUNCTIONED. THE DRIVERS HEATED SEAT STOPPED WORKING AND THE SEAT CONTROLS MALFUNCTIONED. THE SOME OF THE DRIVERS SEAT CONTROLS STOPPED WORKING OR ARE REVERSED. EXAMPLE; WHEN YOU PUSH THE LEVER TO MOVE THE SEAT FORWARD IT GOES BACKWARD AND VIS VERSA. THE DRIVERS SIDE HEATED SEAT STOPPED WORKING AND IT WILL CANCEL OUT THE PASSENGERS SIDE HEATED SEAT. EXAMPLE; IF THE PASSENGER SIDE HEATED SEAT IS SELECTED, IT WORKS BUT ONCE YOU SELECT THE DRIVERS SIDE HEATED SEAT IT WILL CANCEL OUT THE PASSENGER SIDE AND THE DRIVERS SIDE STILL DOESN'T WORK. AUTO MECHANIC CLAIMED THE DRIVERS SIDE HEATED SEAT ELEMENT WAS BAD. HAD IT REPLACED AT A COST OF $300 BUT STILL DID NOT SOLVE THE PROBLEM. THE ORIGINAL HEATED SEAT ELEMENT WAS NOT BAD EITHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653769November 10, 2014
SERVICE BRAKES
STARTED DRIVING AND WITHIN 5 MIN, I LOST ALL BRAKES. WAS ABLE TO GET TO A LOCAL SERVICE STATION WHERE THEY DISCOVERED THAT THE BRAKE LINES HAD RUSTED AND DRAINED NEARLY ALL FLUID. HAD LINES REPLACED WITH STAINLESS STEEL LINES FOR MEGA BUCKS. RUSTED LINES BURST AT ONE POINT, HOWEVER, RUST/CORROSION WAS PRESENT AT SEVERAL POINTS IN THE SYSTEM. DID NOT SEE ANY RECALL OR NOTICE TO THE DEFECTIVE OR SUBSTANDARD BRAKE LINES IN 2004 CHEVY SUBURBANS. OLD LINES APPEARED TO BE CHEAP POT METAL. I AM THE ONLY OWNER OF THIS VEHICLE AND HAVE DONE ALL REQUIRED MAINTENANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648372October 17, 2014
SERVICE BRAKES
ABS LIGHT , BRAKE LIGHT AND PARKING BRAKE LIGHT WENT ON. ALSO SAYING CHECK BRAKE SYSTEM SOON CAME ON. WENT TO DEALER 10/15/2014 AND WAS TOLD NEED TWO COMPUTERS FOR ABS. ABOUT 1500.00 BUT CAN'T DO IT BECAUSE THE BRAKE LINES ARE RUSTY AND MAY BREAK. IF THEY WERE TO BREAK ABOUT A 4500.00 REPAIR BILL. WAS TOLD OK TO DRIVE AND THE ABS WOULD JUST DISABLE ITSELF. BRAKE LINES USED TO BE MADE OF STAINLESS STEEL. HAS ALMOST 119,000 MILES. ALSO WAS TOLD MAYBE TIME FOR A NEW VEHICLE. I BOUGHT NEW AND HAVE HAD NUMEROUS REPAIRS DONE AND MAINT ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648223October 16, 2014
SERVICE BRAKES
WHILE DRIVING IN HEAVY MORNING RUSH HOUR TRAFFIC ON A NORTHERN VIRGINIA INTERSTATE, BRAKES WERE APPLIED FOR TYPICAL TRAFFIC SLOWDOWN. AFTER RELEASING THE BRAKE, THE WARNING LIGHT ALERTING DRIVER OF A BRAKE ISSUE CAME ON. AT THAT POINT, I TESTED THE BRAKE AND THE PEDDLE SUNK TO THE FLOOR WHILE QUICKLY LOOSING BRAKING RESISTANCE. I WAS ABLE TO PULL OVER AND STOP THE VEHICLE WITHIN ABOUT A MILE. LOOKED UNDERNEATH THE DRIVERS SIDE AND SAW BRAKE FLUID LEAKING/DRIPPING OUT OF THE BRAKE LINE WHICH WAS RUPTURED. HAD TO CALL A TOW TRUCK TO TAKE THIS TO A SHOP FOR REPLACEMENT OF ALL OF THE BRAKE LINES. ALL OF THE LINES WERE CORRODED. CHECKED ONLINE AND SAW THAT THIS WAS A "TYPICAL" ISSUE AFFECTING 2004 CHEVY SUBURBANS BUT THAT A PRODUCT RECALL WAS NOT ISSUED YET. I WAS THANKFUL THAT THIS DID NOT HAPPEN THE PREVIOUS DAY WHEN MY 16 YR OLD DAUGHTER DROVE THE CAR TO SCHOOL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643439October 8, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
AT FIRST I GOT A CHECK ENGINE LIGHT ON WITH CODE P0430, O2 SENSOR LOWER BANK 2, THEN BANK 1. REPLACED THOSE TWO WORK FOR A WEEK THEN RPM AND SPEEDOMETER GAUGE FLUCTUATE UP AND DOWN. I DROVE HOME FROM THE AIRPORT ONE NIGHT AND ALL GAUGE READING WENT ALL THE WAY UP. I WAS TRAVELING ON AN INTERSTATE WITH A SPEED LIMITED OF 55MPH AND THE READING IN MY CAR WAS OVER 120MPH. TOOK TO IN SHOP, SHOP RECOMMEND I NEED SPEEDOMETER SENSOR REPLACED. REPLACED THAT, NOW ALL THE INSTRUMENT GAUGE JUMP UP AND DOWN. SOMETIME ALL THE WAY FULL SOMETIME ALL THE WAY DOWN. FINALLY GOT TIRE OF TRYING TO FIX IT MYSELF AND TOOK THE CAR TO THE DEALER AND THEY FOUND OUT IT WAS A BAD DASH INSTRUMENT AND BAD CATYLETE-CONVETER. THANKS TO CHEVY IT COST ME HEADACHE, GUESSING TIME, GIVING FALSE READING AND MOST OF ALL THOUSANDS OF DOLLARS TO GET IT FIX RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641653October 6, 2014
SERVICE BRAKES
I WAS TWO BLOCKS FROM HOME WHEN I APPLIED BRAKES AS I APPROACHED A CURVE. BRAKE PEDAL WENT TO THE FLOOR BOARDS. USING LOW GEAR AND PARKING BRAKE I MANAGED TO GET THE SUBURBAN HOME WITH NO INCIDENT. BRAKE LINES FRONT TO BACK WERE REPLACED BY SERVICE CENTER. CAUSE ,RUST THRU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639720September 29, 2014
ENGINE, STEERING, VEHICLE SPEED CONTROL
BOUGHT THIS VEHICLE A FEW DAYS BEFORE THE FIRST INCIDENT. I DROVE IT HOME FROM OVER TWO HOURS AWAY, DROVE IT ALL AROUND THE DAY BEFORE, NO PROBLEMS. THEN I WAS DRIVING DOWN A BYPASS AT ABOUT 60 MILES AN HOUR AND THE ENGINE SHUT OFF! I HAD NO POWER STEERING, NOTHING! I WAS ABLE TO PULL OVER, SHUT IT OFF AND ONCE I TURNED IT BACK OVER IT WAS JUST FINE. SO I CAUTIOUSLY STARTED DRIVING, IT HAPPENED AGAIN A FEW MILES DOWN THE ROAD ONLY THIS TIME IT STALLED THEN REGAINED POWER AND QUICKLY SHUT OFF AGAIN. ONCE ENGINE WAS TURNED OFF AND RESTARTED, IT WAS FINE, IT DID THIS TO ME 5 TIMES WITHIN 5 MILES. I ALMOST GOT HIT TWO OF THOSE TIMES BY OTHER VEHICLES, ONCE WHEN I WAS TURNING ONTO A ROAD. I AM GLAD MY KIDS WERE NOT IN IT. I AM SCARED TO DRIVE ON TWO LANE ROADS WITHOUT ROOM TO PULL OVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639826September 29, 2014
SERVICE BRAKES
OBVIOUS CORROSION ON BRAKE LINES OF 2004 CHEVY SUBURBAN. BY JUST APPLYING THE BRAKE FOR FEW TIMES, THE BRAKE FLUID IS GUSHING UNDERNEATH THE DRIVER SIDE (BETWEEN THE FRONT AND REAR WHEELS). ALSO NOTICE RUSTING BRAKE LINES UP TO THE ENGINE HOOD (THIS THING SHOULD DEFINITELY NOT HAPPENED, I NEVER HAD A PROBLEM LIKE THIS BEFORE IN ANY VEHICLE I HAD OWNED, BRAKE LINES SHOULD LAST EVEN BEYOND THE LIFETIME OF THE VEHICLE!). I ALSO INFORMED CHEVY (TEL: 800-222-1020)ABOUT THIS LIFE SAFETY FAILURE, THIS IS A VERY SERIOUS DEFECT AND CHEVY MUST ISSUE A RECALL ON THIS CORROSION PROBLEM ON BRAKE LINES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639527September 27, 2014
SERVICE BRAKES
DRIVING DOWN HIGHWAY COMING TO RED LIGHT DEPRESSED BRAKE PEDAL, PEDAL WENT ALL THE WAY TO THE FLOOR. COULD NOT STOP VEHICLE BEFORE GOING THROUGH RED LIGHT, HELD DOWN VEHICLE HORN TO WARN OTHER DRIVERS WHICH SAVED ME FROM INJURING/KILLING SOMEONE ELSE OR MYSELF. AFTER GETTING VEHICLE ON SHOULDER OF ROAD NOTICED BRAKE FLUID DRIPPING DOWN THE FRAME RAIL ON THE DRIVERS SIDE IN FRONT OF REAR TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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