Chevrolet Impala Complaints (2002)

795 consumer complaints on file.

#10616881July 28, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT SECURITY LIGHT ILLUMINATED INTERMITTENTLY AND THE VEHICLE WOULD NOT START. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THE IGNITION CYLINDER HAD A SHORT CIRCUIT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000. UPDATED 11/12/14*LJ THE CONSUMER STATED THE VEHICLE WOULD NOT START ON MORE THAN ONE OCCASION. UPDATED 01/15/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616582July 26, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY BLINKER SWITCH AND HIGH BEAM DOESN'T WORK AT ALL YOU HAVE TO MESS WITH THE FLASHER BUTTON IF YOU WANT TO SINGLE A TURN. OTHER TIMES IT WORKS BUT STILL NO HIGH BEAMS ITS BEEN WORKED ON LIGHTS CHANGED EVERYTHING STILL NOTHING. I WAS TOLD A FACTORY DEFECT BUT HEARD NOTHING ON THIS. I CARRY MY SMALL CHILDREN AND MY WIFE IN THIS CAR AND I ALMOST GOT REARENDED A FEW TIMES SO IF ITS A FACTORY DEFECT THEY SHOULD FIX IT. I HEARD OTHER OWNERS WITH THE SAME COMPLAINT SO ITS NOT JUST PARTS WORE OUT IT WAS NO GOOD IN THE BEGINNING THEN THEY SHOULD PAY FOR IT SINCE THE FAULT IS AT THE FACTORY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615222July 22, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE IGNITION SWITCH WAS UNABLE TO TURN AS A RESULT THE CONTACT WAS UNABLE TO START THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN WAS NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614701July 19, 2014
FUEL SYSTEM, GASOLINE
THIS IS A CONTINUING PROBLEM. WHEN I START MY CAR AND DRIVE IT DOWN THE ROAD, SOMETIMES, BUT NOT ALWAYS, THE IDLE WILL NOT COME DOWN FROM HIGH IDLE. I CAN DO UP TO 45 MPH AND NEVER TOUCH THE ACCELERATOR. IF I TAP THE ACCELERATOR TO RELEASE THE HIGH IDLE, IT WORKS SOMETIMES. USUALLY THOUGHT, I HAVE TO STOP THE CAR AND CUT THE ENGINE OFF, WAIT A FEW SECONDS, AND RESTART IT. THAT USUALLY, BUT NOT ALWAYS FIXES THE IDLE PROBLEM. IF IT CONTINUES TO HIGH IDLE, I HAVE TO REPEAT THE STOP AND START SCENARIO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614591July 18, 2014
ENGINE, EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM:IGNITION:SWITCH, EXTERIOR LIGHTING, ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY FAILED. IN ADDITION, THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH WHEN THE SERVICE ENGINE SOON WARNING LIGHT ILLUMINATED AND THE A/C SYSTEM FAILED TO ACTIVATE. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 08/27/14*LJ UPDATED 09/18/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609667July 10, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE CONTACT FRONT PASSENGER SIDE. THE DRIVER AND PASSENGER FRONTAL AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE NECK AND BACK. A POLICE REPORT WAS FILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000 AND THE CURRENT MILEAGE WAS 108,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10609453July 9, 2014
ENGINE
MODEL YEARS AFFECTED: 2000, 2001, 2002, 2003, 2004, 2005 ENGINES AFFECTED: 3.4L V6, 3.8L V6 AVERAGE MILEAGE: 108,315 MI (13,756 MI - 198,000 MI) VERIFIED THE INTAKE MANIFOLD GASKET CAN DEVELOP EXTERNAL ENGINE OIL OR COOLANT LEAKS. IN SOME CASES THE FAILED GASKET WILL LEAK COOLANT INTERNALLY. THE MANIFOLD GASKET WILL NEED TO BE REPLACED TO CORRECT THIS ISSUE. THOUSANDS OF CARS ARE AFFECTED. THESE VEHICLES NEED TO BE RECALLED AND FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608940July 8, 2014
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:IGNITION
THE CAR DONT START. THE KEY STUCK ALWAYS . SOMETIMES THE CAR TURNS ITSELF OFF WHEN START THE CAR *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607839July 2, 2014
ELECTRICAL SYSTEM
IGNITION SWITCH FAILS AT TIMES AND I NEED TO KEEP TURNING IT ON NUMEROUS TIMES AND THEN IT FINALLY STARTS! IT IS ON THE NEWS THIS IS A RECALL AND I HAVE CALLED THE DEALERSHIP, GM AND BOTH FAILED TO HELP ME WITH THE ISSUE AT ALL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607310July 1, 2014
ELECTRICAL SYSTEM, STEERING, AIR BAGS
THIS CAR WAS ONE-OWNER AND VERY WELL TAKEN CARE OF AND SERVICED ROUTINELY. I WAS DRIVING HOME FROM WORK ON THE INTERSTATE AND MY CAR JUST LOST POWER. I HAD NO CONTROL OF THE CAR. IT SLAMMED INTO THE CONCRETE MEDIUM WALL ON DRIVERS SIDE, THEN SPUN AROUND AND LODGED UNDERNEATH THE TRAILER OF A SEMI-TRACTOR. THE SEMI HIT THE BRAKES AND IT PROJECTED ME BACK ACROSS UPON THE TOP OF THE CONCRETE MEDIUM WHERE MY CAR JUST RODE TO A STOP. THE AIR BAGS DID NOT DEPLOY. MY BEAUTIFUL CAR WAS TOTALED BUT, BY THE GRACE OF GOD AND SEAT BELTS I AM ALIVE. I HAVE A CONCUSSION, SPRAINED ANKLE, CUTS, AND BRUISES, BUT I AM HERE TO TELL ABOUT IT. HOPEFULLY, THE NHTSA WILL INVESTIGATE AND SAVE SOMEONE ELSE FROM INJURY OR DEATH. MY CAR IS AVAILABLE TO INSPECT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10605163June 23, 2014
ELECTRICAL SYSTEM, POWER TRAIN, EQUIPMENT ADAPTIVE/MOBILITY
SHORTLY AFTER PURCHASING THIS VEHICLE, I PARKED AND WHEN I TRIED TO START IT WOULD NOT START. AFTER WAITING ABOUT 20 MINUTES IT DID START. I TOOK IT TO THE DEALER AND WAS TOLD IT WAS A SENSOR WHICH THEY REPLACED. DID NOT STOP THE PROBLEM, CONTINUES TO DO IT TODAY. NOW AT ABOUT 8500 MILES A MESSAGE COMES UP TO SERVICE TRACT SYSTEM. AM TOLD IT IS A SENSOR IN THE HUB AND THE ENTIRE HUB WILL HAVE TO BE REPLACED AT A COST OF ABOUT $750 PER HUB FOR THE FRONT AND SLIGHTLY MORE IF IT IS THE REAR HUB. AFTER READING ON THE INTERNET OF THIS SAME PROBLEM PEOPLE ARE HAVING, I REALIZE I AM NOT THE ONLY ONE HAVING THIS PROBLEM AND IT SEEMS ALL THESE FIXES DO NOT STOP THE PROBLEM. I PURCHASE THE CAR NEW AND LOVE THE RIDE AND PERFORMANCE I GET FROM THIS CAR BUT AM NOT ABLE AT THE TIME TO PAY FOR EXPENSES OF THIS MAGNITUDE. HAVE CONSIDERED TRADING BUT DO NOT WANT TO SADDLE SOMEONE ELSE WITH THIS PROBLEM. WOULD NOT MIND THE REPAIRS IF IT WAS GOING TO FIX THE PROBLEM, BUT SEEMS AS IF THIS IS A PROBLEM THAT CANNOT BE FIXED. HELP *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599106June 18, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE PARKED, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE OF HIS VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE PASSENGER SUSTAINED MAJOR INJURIES TO THE LOWER BACK. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 92,600.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10597333June 10, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT MENTIONED THAT THE AUTOMATIC LOCKS AND AIR CONDITIONER BECAME INOPERABLE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 96,000 AND THE CURRENT MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596506June 5, 2014
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
ISSUES WITH THE BCM (BODY CONTROL MODULE). THE IGNITION SWITCH WHICH THE CAR WOULD NOT START WITH THE KEY IN THE IGNITION AT ALL. ACCORDING TO THE PENSKE CHEVY, THE BCM IS BAD DUE TO THE IGNITION SWITCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596510June 5, 2014
ENGINE, FUEL SYSTEM, GASOLINE
MY GAS GAUGE STOP WORKING AND I WAS NOT ABLE TO TELL HOW MUCH GAS WAS IN THE VEHICLE. FUEL GAUGE READ INACCURATELY. I WOULD PUT GAS IN THE CAR AND FILL UP TANK AND BARELY DRIVE MORE THAN 20 MILES AND THE FUEL GAUGE WOULD INDICATE "EMPTY". I WAS TOLD BY PENSKE THAT THEY WERE UNSURE AS TO WHAT WOULD CAUSE THIS ISSUE AND THAT I WOULDN'T BE ABLE TO GET THE ISSUED REPAIRED. I HAVE RAN OUT GAS SEVERAL TIMES SINCE THE FIRST INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596511June 5, 2014
ENGINE, POWER TRAIN
I WAS DRIVING THE VEHICLE AND WHEN I CAME TO A STOP TO PUMP GAS I LEFT THE KEYS IN THE IGNITION I PLACED THE CAR IN PARK. I TURNED AROUND TO PLACE THE PUMP INTO THE GAS GAUGE AND MY CAR WAS ROLLING DOWN THE HILL AND I HAD TO CHASE THE CAR OPEN THE DOOR AND STOP THE CAR. WHEN I GOT THE CAR TO A HALT POSITION. I TRIED TO TAKE THE KEY OUT THE IGNITION AND COULDN'T GET THE KEY OUT THE IGNITION. ONCE I WAS ABLE TO GET THE KEY, THE KEY SLOT WAS TURNED AT 3:00 POSITION AND NOT A 12:00 POSITION WHEN A KEY IS REMOVED FROM A IGNITION. AFTER THE KEY WAS REMOVED THE CAR STARTED TO ROLL AGAIN AND I HAD TO PLACE THE "EMERGENCY BRAKE" ON TO KEEP THE CAR FROM ROLLING. ONCE I TRIED TO TURN THE CAR BACK ON AFTER PUMPING THE CAR STARTED UP AND I PLACED IT IN DRIVE PRESSED THE GAS PEDAL AND CAR STALLED, I PLACED THE CAR IN REVERSE AND PRESSED THE GAS PEDAL AND THE CAR STALLED. MY CAR HAS NOT WORKED SINCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596096June 4, 2014
ELECTRICAL SYSTEM
VEHICLE WILL NOT START PERIODICALLY, WAIT A FEW MINS AND IT WILL START. WHEN AUTOMATIC LIGHTS COME ON, THE DASH LIGHTS GO OUT. ALL LIGHTS ON GO OFF. MAKES NIGHT DRIVING DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594747May 29, 2014
POWER TRAIN, AIR BAGS
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE TRAVELING 40 MPH, THERE WAS A SUDDEN LOSS OF POWER CAUSING THE VEHICLE TO CRASH INTO A POLE. THE AIR BAGS DID NOT DEPLOY. THERE WAS A POLICE REPORT FILED. THE CONTACT AND TWO PASSENGERS WERE TAKEN TO THE HOSPITAL FOR TREATMENT OF UNKNOWN INJURIES. THE VEHICLE WAS TOWED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 171,000 AND THE CURRENT MILEAGE WAS 171,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10594961May 29, 2014
SERVICE BRAKES
ALL OF THE SUDDEN OUT OF NO WHERE THE ABS LIGHT AND THE TRAC CONTROL LIGHT COME ON WHILE DRIVING IN THE RAIN AND THE CAR ALMOST SKIDDED OUT OF CONTROL! NOW THE LIGHTS HAVE STAYED ON CONSTANTLY. I HAVE SPENT ABOUT 3 MONTHS RESEARCHING THE WEB TO FIND THAT THOUSANDS OF PEOPLE WITH THIS SAME VEHICLE ARE GOING THROUGH THE SAME ISSUES. NO ONE HAS DONE A RECALL ON THIS IN ALL OF THESE YEARS??? DOES THERE HAVE TO BE A DEATH TO HAVE THE ISSUE FIXED? MAYBE THERE ALREADY HAS BEEN. THIS IS OBVIOUSLY A DEFECT IN THE PARTS OR IT WOULD NOT BE HAPPENING TO THIS AMOUNT OF PEOPLE. IT SHOULD NOT BE A FIX AT THE CONSUMERS EXPENSE WHEN THERE IS A DEFINITE ISSUE WITH RESPECT TO THE PARTS. THIS FIX CAN COST UPWARDS OF $3,000.00. I WOULD ASK THAT SOMEONE INVESTIGATE THESE ISSUES AND DO WHAT NEEDS TO BE DONE TO GET THIS RESOLVED ASAP. I WILL BE KEEPING A RECORD OF ALL CONTACT ABOUT THIS ISSUE. THIS WILL ENSURE THAT IF ANYTHING DOES HAPPEN WITH THE SAFETY OF MY FAMILY OR OTHERS FAMILIES IT WILL SHOW CONTACT WAS MADE AND WHAT STEPS CHEVY HAS TAKEN TO ENSURE THE SAFETY OF THERE CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594377May 27, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
ABS LIGHT ABS/TRACTION CONTROL LAMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Impala