Chevrolet Impala Complaints (2007)

627 consumer complaints on file.

#10241796September 11, 2008
FUEL SYSTEM, GASOLINE, SERVICE BRAKES, ELECTRIC, POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED THE VEHICLE WITH 704 MILES ON IT IN FEBRUARY 2008. IN MAY OF 2008, THE TRACTION LIGHT CAME ON AND THE TRACTION CONTROL AND ABS WERE "DISABLED". I TOOK THE VEHICLE IN TO THE DEALER WHERE I PURCHASED IT, AND THEY TOLD ME I HAD WATER IN THE FUEL. AS I WAS LEAVING THE DEALERSHIP, THE TRANSMISSION STOPPED SHIFTING, AND THE CAR WENT INTO "LIMP" MODE. I LEFT THE CAR TO HAVE THE TRANSMISSION CONTROL MODULE REPLACED. I RECEIVED THE CAR BACK 5 DAYS LATER AND THE LIGHT CAME ON AGAIN, AND THE ABS AND TRACTION CONTROL WHERE DISABLED. I TOOK THE CAR TO ANOTHER DEALERSHIP IN THE HOPES THAT THEY COULD FIND THE TROUBLE. AFTER 14 DAYS IN SERVICE, THEY DETERMINED THAT RUST HAS CLOGGED THE FUEL SYSTEM OF THE VEHICLE. THE VEHICLE CURRENTLY HAS 9,800 MILES ON IT. THE CAR IS NOW "UNDRIVEABLE". THEY HAVE YET TO ADDRESS THE ROOT CAUSE OF THE SAFETY ISSUE THAT WAS THE CATALYST FOR THE SERVICE VISIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241581September 9, 2008
SEATS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL*THE CONTACT OWNS A 2007 CHEVROLET IMPALA. WHILE DRIVING 30 MPH, THE DRIVER SEAT COMPLETELY DETACHED AND THREW THE CONTACT INTO THE BACK SEAT. HIS SPOUSE WAS ABLE TO GRAB THE STEERING WHEEL TO PREVENT A CRASH. THE VEHICLE WAS TOWED TO THE DEALER AND THEY REPAIRED IT UNDER WARRANTY. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED THAT THEY WOULD INVESTIGATE THE FAILURE AND CALL HIM BACK. THE CURRENT MILEAGE WAS 21,924 AND FAILURE MILEAGE WAS 21,900. UPDATED 10/03/08 *BF THE FRONT BRAKES SQUEAKED IRREGULARY WHENEVER THE CONSUMER TRIED TO STOP, THE TIRE PRESSURE MONTIORING SYSTEM WOULD INFORMT HE COSUMER ONE OR MORE OF THE TIRE WERE LOW, THE CONSUMER WAS TOLD THE TIRE SENSORS WERE BAD AFTER HAVING RETURNED FOR A SECOND TIME FOR THE SAME ROBLEM. THE BRACKET ON THE REAR MUFFLER HAD BROKEN, THE LATCH IN THE FRONT DRIVERS DOOR HAD BROKEN AND NEEDED TO BE REPLACED. UPDATED 10/07/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241591September 9, 2008
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, SERVICE BRAKES, HYDRAULIC, SEATS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THAT THE BRAKES WOULD SQUEAK VERY LOUDLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DEALER STATED THAT THE BRAKES WERE LUBRICATED AND SHOULD BE FINE. TWO MONTHS LATER, THE TIRE PRESSURE SENSOR ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER PLACED AIR INTO THE TIRE AND THE SENSOR WARNING LIGHT ILLUMINATED AGAIN. THE DEALER STATED THAT THE SENSOR MALFUNCTIONED; THEREFORE, IT WAS REPLACED AND RECALIBRATED. THE CONTACT THEN BEGAN TO HEAR A RATTLING NOISE COMING FROM THE REAR PASSENGER SIDE. THE DEALER STATED THAT THE BRACKET FOR THE EXHAUST MANIFOLD MALFUNCTIONED AND WAS REPAIRED. THE LATCH MECHANISM ON THE DRIVER'S SIDE DOOR MALFUNCTIONED AND CAUSED THE DOOR TO SHAKE RAPIDLY WHILE IN MOTION. THE DEALER REPLACED THE DOOR LATCH. WHILE DRIVING 40 MPH, HE SUDDENLY DEPRESSED THE BRAKE PEDAL TO AVOID A CRASH ON THE INTERSTATE. THE DRIVER'S SEAT BRACKET SNAPPED AND THREW THE CONTACT BACKWARDS INTO THE REAR SEAT. THE PASSENGER IN THE VEHICLE GRABBED THE STEERING WHEEL TO AVOID A CRASH. THE CONTACT WAS COMPLETELY DISPLACED FROM THE NORMAL DRIVING POSITION. THE VEHICLE WAS TOWED TO THE DEALER AND WAS UNABLE TO BE DRIVEN. THE DEALER STATED THAT THE SEAT NEEDED TO BE REPLACED, BUT MADE THE NECESSARY REPAIRS IN ORDER FOR THE VEHICLE TO BE DRIVEN AGAIN. THE FAILURE MILEAGE WAS 100 AND CURRENT MILEAGE WAS 21,932.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240085August 28, 2008
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES:TREAD/BELT
WHILE DRIVING VEHICLE HEAR AND FEEL LUMP, LUMP ABOUT 10 TIMES AND THEN AN EXPLOSION. YOU CAN FEEL THE TIRE EXPLODE ON THE BOTTOM OF YOUR CAR AND THROUGH THE STEERING WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240088August 28, 2008
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES:TREAD/BELT
WHILE DRIVING VEHICLE HEAR AND FEEL LUMP, LUMP ABOUT 10 TIMES AND THEN AN EXPLOSION. YOU CAN FEEL THE TIRE EXPLODE ON THE BOTTOM OF YOUR CAR AND THROUGH THE STEERING WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239066August 20, 2008
SERVICE BRAKES, HYDRAULIC
SHAKING FROM FRONT END WHEN BRAKES APPLIED. CAN BE VERY VIOLENT WHEN GOING DOWNHILL. SEEMS TO BE COMMON AMONGST IMPALA'S, DEALERS REFUSE TO COVER THE BRAKES. I JUST BOUGHT IT SECOND OWNER AT 25,000 AND IT EVEN WENT THROUGH "GM CERTIFIED" WITH THIS SHAKING BRAKE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238614August 17, 2008
SUSPENSION:REAR
A FRIEND A MINE TOLD ME I NEEDED TO CHECK THE REAR TIRES ON MY 2007 CHEVY IMPALA. HE STATED THAT HE KNEW OF SEVERAL CASES THAT THE INNER REAR TIRE HAD SEVERE TIRE WEAR AND COULD CAUSE AN ACCIDENT. I CHECK MY TIRES AND FOUND THAT BOTH REAR TIRES HAD BEEN WORN DOWN UNTIL THE STEEL BELT WAS VISIBLE ON THE INNER TWO INCHES OF THE TIRES AFTER ONLY 20,000 MILES. THE FRONT TIRES ALSO HAD WORN ON THE INSIDE TWO INCHES OF THE TIRE. I CONTACTED THE DEALER WHERE THE VEHICLE WAS PURCHASED AND TOLD THERE WAS NO RECALL OR SERVICE BULLETIN AND THE PROBLEM WAS I DID NOT ROTATE THE TIRES PROPERLY. AFTER CALLING SEVERAL OTHER DEALERS AND GM CUSTOMER SERVICE THE DEALER WHERE IT WAS PURCHASED TOLD ME TO BRING IT IN TO BE CHECKED. WHEN I ARRIVED BEFORE THE SERVICE DEPARTMENT EVEN LOOKED AT THE VEHICLE, I WAS TOLD THERE WAS NOTHING COVERED BY THE WARRANTY AND THERE WAS NOTHING THEY COULD DO. I WAS TOLD BY THE SERVICE DEPARTMENT THAT MY VEHICLE WAS NOT SAFE TO DRIVE HOME DUE TO THE TIRE WEAR. I WAS TOLD BY THE GM CUSTOMER SERVICE IT WAS NOT THERE PROBLEM, CASE CLOSED. I DID LEARN AFTER SOME RESEARCH THE GM HAS A PROBLEM WITH THE 2007 CHEVROLET IMPALA POLICE VEHICLE. 'A CONDITION THAT MAY CAUSE REAR WHEEL MISALIGNMENT, RESULTING IN LOWER TREAD DEPT ON THE INNER SIDE OF THE REAR TIRES'. GM WILL 'REPLACE REAR WHEEL SPINDLE RODS, ALIGN THE REAR WHEELS AND IF NECESSARY REPLACE THE REAR TIRES AT NO COST. GM HAS ADMITTED THEY HAVE A PROBLEM WITH THE POLICE IMPALA BUT NOT ANY OTHER MODELS OF THE IMPALA. BEFORE THIS CAUSES ACCIDENTS GM NEEDS TO COME OUT WITH A RECALL TO FIX ALL OF THE IMPALAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238484August 16, 2008
SUSPENSION
RECALL FROM CHEVY2007 IMPALA ON REAR ALIGNMENT PROBLEM AND IT WAS BROUGHT IN AND THE RECALL WAS DONE. SINCE THE VEHICLE CAME BACK FROM THE RECALL THE REAR END IS SWAYING TO THE LEFT AND RIGHT. THIS SEEMS TO HAPPEN IF YOU HIT A BUMP IN THE ROAD. THIS PROBLEM WAS BROUGHT TO THE ATTENTION OF THE DEALERSHIP WHO DID AGREE THAT IT IS DOING THIS. THE CHECKED EVERYTHING AND NOTHING WAS LOOSE. THEY CHECKED WITH I BELIEVE FACTORY WHO HAVE NO ANSWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235614July 24, 2008
SERVICE BRAKES, HYDRAULIC
THE BRAKES WERE APPLIED WHILE DESCENDING A STEEP GRADE. THE FRONT END OF THE VEHICLE STARTED SHAKING VIOLENTLY. WHEN THE DEALER WAS CONTACTED THEY STATED IT WAS PROBABLY WARPED ROTORS AND THEY PROBABLY NEED TURNED. THIS WILL BE THE SECOND TIME THOSE ROTORS WILL BE TURNED. THIS IS ALWAYS THE MANUFACTURERS CURE FOR THIS PROBLEM. IT'S JUST A DELAY UNTIL THE VEHICLE RUNS OUT OF WARRANTY IN ANOTHER 5,000 MILES. I'VE HAD THIS PROBLEM WITH WARPED ROTORS ON VARIOUS VEHICLES BEFORE AND MY EXPERIENCE HAS BEEN THAT IT NEVER FIXES THE PROBLEM. BECAUSE THIS IS A KNOWN ON GOING PROBLEM WHICH OCCURS ON ALL MAKES AND MODELS OF VEHICLES AND ALSO BECAUSE IT HAPPENS TO ONE OF THE VEHICLES MOST CRITICAL SYSTEMS, THE PRACTICE OF TURNING ROTORS TO SOLVE ROTOR WARPING OR ROTOR SHUDDER PROBLEMS SHOULD BE BANNED FOR ALL VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235438July 23, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2007 CHEVROLET IMPALA. WHILE DRIVING 20 MPH, THE VEHICLE BEGAN SHAKING VIOLENTLY. THE DEALER TURNED THE ROTORS TWO TIMES, BUT THE FAILURE CONTINUED. THE MANUFACTURER WILL BE NOTIFIED. THE FAILURE MILEAGE WAS 7,000 AND CURRENT MILEAGE WAS 14,000. UPDATED 09/13/08. *LJ THE CONSUMER STATED ON WHILE DRIVING DOWN STEEP HILLS, THE VEHICLE SHIMMIES BADLY. UPDATED 09/16/08 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235131July 21, 2008
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, SERVICE BRAKES, HYDRAULIC
WE HAVE TWO CHEVY IMPALAS AND BOTH HAVE LESS THEN 25,000 MILES. THEY BOTH HAD ALIGNMENTS, BOTH WENT THROUGH TWO SETS OF TIRES, BOTH WENT THROUGH TWO SETS OF BRAKES AND ROTORS AND ONE ALREADY NEEDED A BATTERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235191July 21, 2008
AIR BAGS, SEAT BELTS
I WAS TRAVELING ON THE HWY AT ABOUT 70-75 MILES PER HOUR WHEN I TRIED TO MISS AN OBJECT IN THE ROAD MY STEERING WHEEL LOCKED UP AND I SPUN TO THE RIGHT RESULTING IN MY CAR HITTING THE GUARD RAIL AND SPINNING BACK ACROSS THE HWY TO HIT THE MEDIAN WALL. MY PASSENGER WAS INJURED B/C HIS SEATBEALT DID NOT RESTRAIN HIM AND NO AIRBAGS DEPLOYED. NOTHING HAS BEEN DONE TO THE CAR IT IS STILL IN POST ACCIDENT CONDITION. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10231904June 21, 2008
INTERIOR LIGHTING, STRUCTURE
CHROME RING ON CONSOLE SURROUNDING SHIFTER REELECTS ANY SUNLIGHT DIRECTLY INTO DRIVERS EYES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231158June 16, 2008
STEERING
2007 IMPALA LS PURCHASED MAY 31,2007, DEFECTIVE STEERING WHEEL SHAFT REPLACED AT 4573 MILES ON OCT 1, 2007. BINDING NOISE NOTED, CLUNKING SOUND ON BUMPS AND TURNS LEFT OR RIGHT. SAME CONDITIONS ARE APPEARING AGAIN JUNE 16, 2008 AT 9500 MILES. NO FAILURE HOWEVER SUSPECT IF IGNORED SHAFT COULD FAIL CAUSING CATASTROPHIC FAILURE OF VEHICLE STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230745June 11, 2008
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2007 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 40 MPH AT 2,000 RPM, THE CONTACT RELEASED THE ACCELERATOR PEDAL AND THE RPM IMMEDIATELY INCREASED. OCCASIONALLY, THE RPM WILL REMAIN THE SAME WHEN PRESSURE IS RELEASED FROM THE ACCELERATOR PEDAL. AFTER THE FAILURE OCCURS, THE VEHICLE WILL CONTINUE TO ACCELERATE FOR A FEW SECONDS. AFTER A PERIOD OF TIME, THE RPM'S WILL RETURN TO NORMAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, BUT THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MECHANIC STATED THAT THERE WAS NOT A SOLUTION TO CORRECT THE FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 12,500 AND CURRENT MILEAGE WAS 14,900. UPDATED 7/3/08 *CN UPDATED 07/03/08 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228787May 23, 2008
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS A 2007 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 65 MPH AND COMING TO A COMPLETE STOP AT THE TRAFFIC LIGHT THE AIR BAG WARNING LIGHT READ "SERVICE AIR BAGS SOON." THE AIR BAG WARNING LIGHT APPEARS ON A CONSISTENT BASIS. THE VEHICLE WAS TAKEN TO A LOCAL AUTHORIZED DEALER FOR REPAIR AND THE LIGHT CONTINUED TO ILLUMINATE ON TWO OCCASIONS AFTER THE SERVICE WAS PERFORMED. THE CONTACT IS AWARE OF THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS 17,700 AND THE CURRENT MILEAGE WAS 28,544. UPDATED 06/10/08. *LJ UPDATED 06/10/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228366May 20, 2008
STEERING:LINKAGES:TIE ROD ASSEMBLY
TL*THE CONTACT OWNS A 2007 CHEVROLET IMPALA. WHILE DRIVING 65 MPH, THE REAR OF THE VEHICLE VEERED TO THE LEFT. THE CONTACT NOTICED THE REAR PASSENGER TIRE WAS AT A 45 DEGREE ANGLE WITH THE VEHICLE. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,375 AND CURRENT MILEAGE WAS 14,400. UPDATED 07/29/08. *LJ THE CONSUMER STATED THE RIGHT TIE ROD BROKE. UPDATED 08/05/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228121May 18, 2008
EQUIPMENT, UNKNOWN OR OTHER
THIS IS A REQUEST IN ORDER THAT THE DOT WILL BEGIN (SUGGESTION) FOR MONTHLY US INSPECTION TO DETERMINE THE DEFECTS AND RECALLS AND MAINTENANCE DEFICIENCIES ON ALL POLICE FORD AND CHEVROLET VEHICLES. THIS REQUEST IS FOR MONTHLY INSPECTIONS ON MOTORCYCLES AND AMBULANCE VEHICLES (BY US DOT) AND FIRE VEHICLES TO HELP PROMOTE SAFETY OF MOTORISTS AND PEDESTRIAN, BICYCLISTS. THE ASSUMPTION IS THAT MOST CITY, COUNTY, STATE POLICE TYPE VEHICLES ARE 2007 OR 2008. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227722May 14, 2008
VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
TL*THE CONTACT OWNS A 2007 CHEVROLET IMPALA. WHILE DRIVING AT AN UNKNOWN SPEED IN RAINY WEATHER CONDITIONS, THE WINDSHIELD WIPERS FAILED INTERMITTENTLY. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND NOTICED THAT THE ARM FOR THE WIPERS FAILED. HE IS IN THE PROCESS OF NOTIFYING THE DEALER. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226900May 7, 2008
SUSPENSION:REAR
REAR END ALIGNMENT ON FLEET VEHICLES. I CURRENTLY OPERATE A 2007 CHEVROLET IMPALA AS PART OF MY EMPLOYMENT AT A LOCAL POLICE AGENCY (GOVERNMENT VEHICLE). AT MY LAST OIL CHANGE, AT 10500 MILES, I WAS SHOWN MY TIRES ON THE REAR (BALD ON INSIDE) AND TOLD I HAD TO BRING TO THE DEALERSHIP FOR WARRANT REAR END WORK. I WAS TOLD AT THE DEALERSHIP THIS IS AN ISSUE WITH ALL FLEET VEHICLES OF THIS MAKE AND MODEL BUT NOT A RECALL. THEY ARE SUPPOSEDLY FIXING MY REAR END BUT ARE REFUSING TO REPLACE THE TIRES. TIRES SHOULD NOT NEED REPLACING AT 10,000 MILES, SO IT IS A DEFECT AND SHOULD BE WARRANTY. ALSO, DUE TO THE TYPE OF WEAR ON MY TIRES, IT WAS NOT VISIBLE UNTIL REMOVED FROM MY VEHICLE (OUTSIDE TIRES STILL HAD TREAD) WHICH I BELIEVE IS A SAFETY HAZARD AS THE TIRES COULD MALFUNCTION DURING A HIGH SPEED INCIDENT AND CAUSE HARM TO ME OR MY CO-WORKERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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