Chevrolet Impala Complaints (2002)

795 consumer complaints on file.

#10171391October 19, 2006
EXTERIOR LIGHTING:HEADLIGHTS
MOISTURE IN DRIVERS SIDE HEADLIGHT. IT NEVER DRIES OUT. MAKES DRIVING AT NIGHT ON THAT SIDE HARD TO SEE. TALKED TO DEALER, WAS NOT COVERED UNDER WARRANTY. COULD NOT AFFORD $450.00 TO REPAIR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171260October 18, 2006
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
DT*: THE CONTACT STATED WHILE HITTING A BUMP, THERE WAS EXCESSIVE PLAY IN THE STEERING WHEEL. THE DEALERSHIP REPLACED THE OIL IN THE GEAR BOX. THE PROBLEM RETURNED TWO YEARS LATER. THE MANUFACTURER WAS ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170976October 16, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I HAVE A 2002 IMPALA. I EXPERIENCED A COOLANT LEAK FOR SEVERAL MONTHS. I TOOK IT TO THE DEALER WHO TOLD ME THEY NEEDED TO REPLACE THE INTAKE MANIFOLD GASKET. THIS CAN RESULT, AMONG OTHER THINGS, ENGINE SEIZURE, BLOWING A ROD, ETC. I BELIEVE THIS IS REFERRED TO IN SERVICE BULLETIN NUMBER: 070803 AND NHTSA ITEM NUMBER: 10003814 PER RECORDS FOUND ON THIS SITE. AFTER CALLING CHEVROLET'S 800 NUMBER, I WAS TOLD THERE WAS A RECALL ASSOCIATED WITH THIS FOR MY VIN, BUT THEY ONLY OFFERED IT FOR 2 YEARS, FROM 07/03 - 07/05. SINCE I PURCHASED THIS VEHICLE USED, I WAS NOT SENT A RECALL NOTICE AND NOW IT APPEARS I HAVE TO PAY THE RATHER EXPENSIVE REPAIR BILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170824October 14, 2006
SUSPENSION, STEERING, STRUCTURE
A STATE INSPECTION @30,000 MILES REVEALED A BAD UPPER CONTROL ARM, LEFT AND RIGHT INNER TIE ROD ENDS AND BOTH MOTOR MOUNTS. MY MECHANIC FEELS AS THOUGH THESE PART FAILURES ARE VERY PREMATURE AND WERE CAUSED BY A VERY LOOSE STEERING RACK . HE TOLD ME THAT I SHOULD CONTACT SOMEONE TO SEE IF THERE IS A REPAIR BULLETIN FOR THIS PROBLEM. I DON'T THINK A CAR SHOULD NEED THAT KIND OF FRONT END WORK A 30,000 MILES . I'M ALSO CONCERNED THAT MY WIFE ,WHO DRIVES THE CAR ON A DAILY BASIS, IS AT RISK WHILE DRIVING HERSELF AND OUR 2 KIDS TO AND FROM THEIR DAILY ROUTINES. PLEASE LET ME KNOW IF ANYTHING CAN BE DONE TO CORRECT THIS PROBLEM AS SOON AS POSSIBLE!! THANK YOU!! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170671October 12, 2006
EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES
DEFECTIVE HEADLIGHT ASSEMBLY. MOISTURE CONDENSES ON FRONT OF ASSEMBLY OBSCURING LIGHT SOMEWHAT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170479October 11, 2006
ELECTRICAL SYSTEM
2002 IMPALA LS WITH SERIOUS ELECTRICAL PROBLEMS. THE FIRST PROBLEM STARTED WITH THE TURN SIGNALS GOING OUT. THEN THE RADIO WOULD NOT GO OFF EVEN WHEN THE KEYS WERE OUT AND DOORS LOCKED, AND SOMETIMES DOES NOT WORK AT ALL. AUTOMATIC DOOR LOCK NO LONGER WORKS. WHEN TRYING TO START THE CAR, I HAVE TO TURN THE KEY SEVERAL TIMES AND THEN WAIT FOR IT TO FINALLY START. THE INTERIOR LIGHTS FLICKER. THE HEADLIGHTS DON'T ALWAYS WORK - I TRY NOT TO DRIVE AT NIGHT BECAUSE I NEVER KNOW WHEN THEY'LL GO OUT. THE INSTRUMENT PANEL WORKS ABOUT HALF THE TIME, SO I DON'T KNOW HOW MUCH FUEL I HAVE OR HOW FAST I AM GOING. THE MESSAGE DISPLAY GOES BETWEEN "SECURITY", "HIGH BEAM OUT", "SERVICE ENGINE SOON", WHEN IT'S WORKING. THERE SEEMS TO BE A NEW ELECTRICAL COMPONENT THAT GOES OUT EACH DAY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169657September 30, 2006
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
WHILE ENGAGING IN A RIGHT OR LEFT HAND TURN, A KNOCKING NOISE IS DETECTED IN THE STEERING WHEEL BOX. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168959September 22, 2006
EXTERIOR LIGHTING:HEADLIGHTS
COMPLETE HEADLIGHT FAILURE, WHILE DRIVING AT NIGHT. COULD NOT GET HEADLIGHTS TO COME ON. THIS HAS HAPPENED A FEW TIMES. VERY CONCERNED FOR MY SAFETY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168901September 21, 2006
EXTERIOR LIGHTING:HEADLIGHTS
FRONT HEADLIGHT SEALED UNITS LEAK AND ALLOW MOISTURE TO COLLECT INSIDE WHICH REDUCES THE EFFECTIVENESS OF THE LIGHT EMANATING FROM THE LAMPS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168629September 19, 2006
EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH
DT*: THE CONTACT STATED WHILE ATTEMPTING TO CHANGE FROM LOW TO HIGH BEAMS, THE HEADLIGHTS TURNED OFF, INTERMITTENTLY. THE HEADLIGHTS CAME BACK ON AFTER CHANGING FROM HIGH TO LOW A FEW TIMES. THE DEALERSHIP DETERMINED THE DIMMER SWITCH NEEDED TO BE REPLACED. UPDATED 10/4/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167066August 30, 2006
ELECTRICAL SYSTEM
CAR WOULD NOT START. THOUGHT IT WAS THE BATTERY OR POSSIBLY THE ALTERNATOR, BUT IT TURNED OUT TO BE A FAILED BODY CONTROL MODULE (BCM). OUR CAR HAD ONLY 46,000 MILES WHEN THIS OCCURRED. THERE SHOULD BE AN OFFICIAL RECALL ON THE BCM GIVEN THE NUMEROUS BULLETINS AND COMPLAINTS CONCERNING THE BCM BEFORE SOMEONE'S LOSES HIS OR HER LIFE AS A DIRECT OR INDIRECT RESULT OF ITS FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167086August 30, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166429August 24, 2006
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
SEVERAL ELECTRICAL / SECURITY PROBLEMS - LIGHTS GO OFF WHILE DRIVING. ALSO AT TIMES WHEN APPROACHING CAR, IT WON'T START DUE TO SECURITY SYSTEM SHUTTING DOWN STARTER CIRCUIT. ALTHOUGH THESE THINGS CORRECT THE PROBLEM AFTER WAITING, THE DEALER DOESN'T FIND THE PROBLEM. IT HAS BEEN SUGGESTED THAT I PAY FOR REPLACEMENT PARTS THAT MIGHT FIX THIS PROBLEM. I DON'T WANT TO SPEND MORE MONEY ON THIS VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164582August 5, 2006
EXTERIOR LIGHTING:TURN SIGNAL, ENGINE AND ENGINE COOLING:COOLING SYSTEM
PURCHASED A 2002 CHEVROLET IMPALA USED AT A LOCAL CHEVY DEALER, IN LESS THAN 8 MONTHS I HAVE COME ACROSS TWO PROBLEMS. ONE, THE TURN SIGNAL STARTS ACTING UP AND AFFECTS THE SYSTEM AND THEY TELL ME IT IS THE MULTIFUNCTION SWITCH ($400.00) AND THE SECOND, I NOTICED I HAD TO CONSTANTLY ADD COOLANT/WATER TO THE RADIATOR BUT COULD NOT FIND ANY LEAKS, THE DEALER TELLS ME IT IS THE LOWER INTAKE GASKET AND THE COST IS ($1000). AS I AM DOING MY RESEARCH TO FIND A MORE REASONABLE COST TO WHICH I CAN ACCOMMODATE, I FIND THAT THESE PROBLEMS ARE TOO COMMON IN THE VERSION OF THE MOTORS/STYLE OF VEHICLES. SO FAR, THAT EVEN TWO OF THE SHOPS I HAVE TAKEN THE VEHICLE FOR AN ESTIMATE HAVE SAID THEY ARE SURPRISED THAT THERE HAS NOT BEEN A RECALL, ESPECIALLY IN THE LOWER INTAKE PROBLEM. WHERE CAN I TURN TO, TO TRY TO GET HELP AND MAKE SURE THESE MANUFACTURERS TAKE CARE OF THESE ISSUES THAT ARE VERY COSTLY AND AS YOU CAN SEE, IN LESS THAN 3 TO 4 YEARS, THE CONSUMER HAS TO PAY FOR THEM. THANK YOU!! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164097August 1, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT*: THE CONTACT STATED THAT THE VEHICLE'S BRAKE ROTORS PULSATED AT 11,000 MILES. THE DEALERSHIP REFACED THE ROTORS AND THE PROBLEM REOCCURRED AT 33,000 MILES. THE DEALERSHIP REFUSED TO INSTALL NEW ROTORS BUT REFACED THE ROTORS A SECOND TIME. THE ROTORS BEGAN PULSATING A THIRD TIME. THE DEALERSHIP INFORMED THE CONTACT THAT THE 2005 MODEL OF THE SAME VEHICLE HAD EXPERIENCED SIMILAR BRAKE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163804July 28, 2006
EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
TURN SIGNALS WON'T WORK UNLESS YOU MESS WITH THE HAZARD LIGHT SWITCH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163851July 28, 2006
EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH, EXTERIOR LIGHTING:TURN SIGNAL
THE HEADLIGHTS ON OUR 2002 IMPALA WILL GO OUT ON THEIR OWN. YOU CAN GET THEM BACK ON BY QUICKLY OPERATING THE HIGH/LOW BEAM ARM. WHEN OPERATING AT NIGHT YOU DON'T DARE TRY TO SWITCH TO HIGH BEAM OR THE LIGHTS SHUT OFF. THIS IS A VERY,VERY DANGEROUS SITUATION NOT ONLY FOR IMPALA OWNERS BUT ONCOMING TRAFFIC. I TOOK IT TO A LOCAL MECHANIC WHO TOLD ME THE REPAIR WILL LIKELY BE EXTENSIVE AND EXPENSIVE BECAUSE OF THE AIRBAG .WHY HAS THERE NOT BEEN A RECALL?ALSO THE TURNING SIGNAL DOES NOT WORK PROPERLY ALL THE TIME. TO GET THIS WORKING ONCE IT HAS STOPPED YOU MUST TURN OFF THE CAR AND RESTART IT CONTINUALLY UNTIL IT WORKS AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162484July 15, 2006
AIR BAGS:FRONTAL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I WAS DRIVING AT ABOUT 45 MILES AN HOUR. FORD RANGER IN FRONT OF ME SLAMMED ON BRAKES TO AVOID HEAD ON COLLISION. I HAD PLENTY OF TIME FOR CAR TO STOP BUT ABS BRAKES LOCKED UP AND I REAR ENDED THE TRUCK. THEN AFTER HITTING THE TRUCK HARD ENOUGH TO HAVE CAR TOWED THE BATTERY BURST AND THE AIR BAGS NEVER DEPLOYED. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10162430July 14, 2006
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE, ELECTRICAL SYSTEM:IGNITION
WHEN GETTING INTO MY CAR I GO TO START MY CAR AND NOTHING HAPPENS. I HAVE TO WAIT FOR 10 MINUTES BEFORE IT WILL START. THE SECURITY LIGHTS COMES ON WHEN DRIVING DOWN THE ROAD. IT COULD CAUSE A SERIOUS ACCIDENT IF SOMEONE DID NOT KNOW WHAT TO DO. NO ONE CAN FIGURE OUT WHAT THE PROBLEM IS WHEN THE CAR WILL NOT START AND THE SECURITY LIGHT IS ON. IT IS A MANUFACTURING DEFECT IN THE SECURITY SYSTEM. THERE ARE SEVERAL PEOPLE THAT HAVE THE SAME ISSUES WITH THIS. SOME PEOPLE HAVE TO WAIT 30 MINUTES BEFORE THEIR CAR WILL START. THIS COULD PUT A WOMAN IN A SERIOUS SITUATION. WE NEED TO FIND OUT WHAT IS THE PROBLEM AND I HOPE SOMEONE CAN HELP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160641June 24, 2006
EXTERIOR LIGHTING
DEFECTIVE EXTERIOR LIGHT SWITCH MULTI-FUNCTION SWITCH) ON 2002 CHEVROLET IMPALA. THIS LIGHT SWITCH BECOMES DEFECTIVE WITHOUT WARNING AND IS A SAFETY HAZARD. CURRENT MODELS COME EQUIPPED WITH AUTOMATIC HEADLIGHTS WHICH COME ON AT DUSK (OR IN DARKENED CONDITIONS) HOWEVER THIS DEFECT DOES NOT PROVIDE ANY WARNING THAT THIS AUTOMATIC FUNCTION HAS FAILED AND THE MANUAL LIGHT SWITCH IS ALSO DISABLED BY THE SAME DEFECT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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