Chevrolet Impala Complaints (2016)

111 consumer complaints on file.

#11444839December 23, 2021
ENGINE
The contact owns a 2016 Chevrolet Impala. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The contact stated that she was able to drive the vehicle; however, she noticed that smoke coming out of the exhaust pipe was dark blue. The contact stated that upon arriving at her residence, her husband depressed the OnStar On Demand Diagnostic button and the failure was diagnosed as an emission system failure. The contact notified the dealer of the failure and an appointment was scheduled for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 54,922. Consumer stated fluid leaking from underneath the car and steering noise coming from the steering wheel when turning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442909December 6, 2021
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING
All instruments failed. After a couple restarts they came back on. Lane departure alert doesn’t work now. From a web search, I’m afraid it’s just the beginning. No, I haven’t taken it to the dealer; they charge for diagnosis. And it hasn’t been inspected. The problem doesn’t act up all the time. There are no warning lights, the system just fails. I have 50,600 miles on it. If you find what I’ve found in my web search, the cost of repair is staggering, especially for retirees. I hope you look into Chevrolet’s problem they’ve been having with the Impala.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440395November 14, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
I parked my car at work and worked a full day Saturday the 13th of November. I go out to start my vehicle and 3 warnings appear all at once. Stabilitrak, ABS, and power steering. Reading online I’m not the only one but with only 109,xxx miles it’s kind of BS that there’s obviously an engineering flaw with these vehicles and I probably will give a few car payments worth to get this fixed. I’ve owned this vehicle since 17,xxx miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436003October 8, 2021
ELECTRICAL SYSTEM, ENGINE
Electrical glitches and full loss of engine power wile driving. Dealer don’t know how to fix it. Very unsafe to drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430033August 22, 2021
STEERING, ELECTRICAL SYSTEM
After starting car (and sometimes put in reverse), steering appears locked and message says to get power steering serviced. After putting back in park, power steering starts working. This happened multiple times last few weeks. Took car in to Joe Johnson Chevorlet (Troy OH) for scheduled next morning service. After 2 full days of excusses why they couldn't get to our car, we picked it up and took it to independent service shop. He test drove it and steering was fine. Got car back and next day it happened multiple times again. Took it back to independent to run code, which did not give exact problem. Drove car 1 block and power steering went out turning. Then again 1 block later. It is now parked and afraid to drive it. Chevy seems not to want to work on it and independent does not know what is wrong, said it could take him up to a week to trouble shoot entire system. He hasn't got back to me yet. HELP! Also, parking brake seems to engage by itself overnight. When starting car, sometimes it is on. We never use it. This may be related.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428750August 11, 2021
STEERING
While driving home from work on the highway, the power steering failed and the steering wheel became very physical to actuate. The DIC indicated the warning for power steering off. The failure occurred simultaneously with the warning indication with no prior warning. While driving at high speed, this failure could have caused a serious accident. The failure happened on the street as well. Both times while reaching destination the car was shut off and when restarted, the steering worked once again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424089July 9, 2021
STEERING, POWER TRAIN
The contact owns a 2016 Chevrolet Impala. The contact stated while driving out of a parking space, the steering wheel was difficult to maneuver and she heard an abnormal clinking sound coming from the steering wheel. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the front axle needed to be replaced. The contact stated that the vehicle was repaired, however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed with the steering gear needing to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but did not provide any assistance. The approximate failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417470May 17, 2021
SERVICE BRAKES
My brake assist will come and say “brake assist off”. When pushing brakes my car will skip and the brakes sound crunchy. It’s been almost a couple of weeks of this. I’m concerned safety wise due to the fact it almost didn’t stop. No mechanic shop can help apparently though. Any advice? Please and thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416137May 11, 2021
AIR BAGS
THIS HAS BEEN GOING ON OVER A YEAR NOW AND THE PLACE THAT I JUST HAD AN OIL CHANGE SAID THAT I SHOULD FILE A COMPLAINT. I BELIEVE MY AIRBAG SYSTEM IS DEFECTIVE. SPECIFICALLY WITH THE FRONT PASSENGER SIDE OF THE VEHICLE. I SEE MANY SIMILAR ISSUES ONLINE AND SOME HAVE BEEN RECALLED AND FIXED FOR FREE BY THE MANUFACTURER. THE CHEVY DEALER I WENT TO SAID THAT CHEVY SAID IT IS NOT PART OF A RECALL AND THAT I AM RESPONSIBLE FOR THE FULL COST OF REPLACEMENT. OVER $2000.00. I THINK THAT CHEVY NEEDS TO FIX THIS ISSUE AND COVER IT IN FULL. THE AIRBAG SYSTEM GOES ON AND OFF AT WILL. WORKS AND DOESNT WORK. ESPECIALLY ANY CHANGE IN TEMPERATURE OR A PERSON MOVING AROUND IN THE SEAT MAKES THE WARNING LIGHT GO ON AND OFF. THERE IS DEFINETLY A PROBLEM WITH THEIR SYSTEM AND/OR WIRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414782May 2, 2021
SERVICE BRAKES
ON 27 APRIL 2021 MY SON IN HIS 2016 IMPALA WAS INVOLVED IN A COLLISION WHEN THE VEHICLE FAILED TO STOP AT AN INTERSECTION. WHILE ATTEMPTING TO STOP THE BRAKE PEDAL SEIZED AND FAILED TO STOP THE CAR BEFORE HITTING ANOTHER VEHICLE. I AM CONCERNED WITH THIS ISSUE BECAUSE I ALSO HAVE A 2016 TAHOE THAT WAS RECALL (N192261050) FOR A BRAKE ISSUE. ACCOUNTS OF THE VEHICLES ACTIONS AT TIME OF INCIDENT ARE EXACTLY THE SAME AS WHAT WAS HAPPENING WITH 2016 TAHOE. WHILE THE 2016 TAHOE HAS UNDERWENT RECALL REPAIR, ITS STILL NOT BRAKING NORMALLY BUT IT DOES STOP ALTHOUGH ROUGHLY. THE DRIVER OF 2016 IMPALA WAS A PASSENGER IN TAHOE THIS PAST WEEKEND AND DURING A ROUGH STOP THE PASSENGER INDICATED "THAT'S WHAT MY CAR SOUNDED LIKE WHEN BRAKES DIDN'T WORK." I'VE REPORTED THE ISSUE TO INSURANCE COPY ASKING THEY THOROUGHLY INSPECT THE VEHICLE AND ALSO REPORTED TO MANUFACTURER.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11400080March 10, 2021
ENGINE, FUEL/PROPULSION SYSTEM
MY CAR JUST STOPS ON MY WHILE I'M WAITING AT A LIGHT.CAR JUST SHUTS OFF RANDOMLY AND IT DOESN'T TURN ON RIGHT AWAY AFTER I PUT GAS CAR SHAKES AND HAVE TO PRESS GAS ALL THE WAY DOWN TO TURN BACK ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395344February 9, 2021
VISIBILITY/WIPER
WHILE DRIVING DOWN THE HIGHWAY A LOUD EXPLOSION MADE MY PASSENGER'S AND ME GET STARTLED FOLLOWED BY A RINGING IN OUR EARS. IT CROSSED MY MIND THAT THE VEHICLE WAS GETTING SHOT AT. UPON INSPECTION THERE WAS NO INTERIOR DAMAGE, HOWEVER WHILE INSPECTING THE OUTSIDE OF THE VEHICLE THERE WAS DAMAGE ON THE SUNROOF OF THE VEHICLE. THE SUNROOF HAD SHATTERED IN AN UPWARDS POSITION AS IF IT HAS EXPLODED OR DAMAGE CAME FROM THE INSIDE OUT. CLOSER EXAMINATION DID NOT PROVIDE A REASON OR FOREIGN OBJECT THAT COULD HAD CREATED THE DAMAGE. IT WAS VERY DANGEROUS TO HAVE THIS HAPPEN WHILE DRIVING AND/OR WITH THE POSSIBILITY OF EYES TO FALL ON ANY OF THE PASSENGERS OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394258February 2, 2021
ENGINE, UNKNOWN OR OTHER
THE LEFT SIDE (RADIATOR SIDE) CATALYTIC CONVERTER DEVELOPS HAIRLINE CRACKS AND EVENTUALLY BREAKS FROM THE FLANGE ATTACHED TO THE ENGINE. IF IT BREAKS, IT FALLS FORWARD AND GETS CAUGHT IN THE FAN, POSSIBLY CAUSING FURTHER DAMAGE. APPEARS THAT CRACKS DEVELOP DUE TO LACK OF STRENGTH FROM THIN METAL AND POSSIBLE STRESS OF WEIGHT AT GIVEN POINT, WHICH IF UNNOTICED, THE CONVERTER WILL BREAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390228January 27, 2021
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
1. THE DISPLAY SCREEN WENT BLACK WHILE DRIVING USING NAVIGATION. THE FAULT WAS A DEFECTIVE HMI MODULE, GM PART # 84296482 AT A COST OF $1100 (SEE ATTACHED DOCUMENT). THE SUDDEN LOSS OF THE SCREEN WAS DISCONCERTING AND COULD HAVE CAUSED AN ACCIDENT. THIS SHOULD LEAD TO A RECALL AND REIMBURSEMENT OF THE REPAIR COST. 2. WHEN THE ADAPTIVE CRUISE CONTROL (ACC) CAUSES THE BRAKES TO BE APPLIED IT DOES SO VERY SUDDENLY AND IN THE ABS "CHATTERING" MODE EVEN WHEN THERE IS NO COLLISION DANGER. THIS PRODUCES A JOLT TO THE DRIVERS AND OCCUPANTS WHICH IS AN UNEXPECTED AND UNSAFE RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385486December 29, 2020
ENGINE, STEERING
I WAS DRIVING ON THE FREEWAY AND THE REDUCE ENGINE POWER CAME ON, MY VEHICLE IMMEDIATELY START SLOWING DOWN AND I COULDN'T GO OVER 19 MPH !! VERY SCARY AND UNSAFE AND GM HAS FAILED TO TAKE CARE THE PROBLEM!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377926December 4, 2020
LANE DEPARTURE: BLIND SPOT DETECTION
SIDE DETECTION FAILURE. MANY OTHER MODELS 2014-2017 ARE COVERED UNDER GM N172097060 - SPECIAL COVERAGE SIDE BLIND ZONE ALERT MODULE WATER INTRUSION. OUR 2016 IS NOT, BUT DOES HAVE THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377816December 3, 2020
FUEL/PROPULSION SYSTEM
I BOUGHT THE CAR BRAND NEW, AND NOW IT HAS JUST OVER 24,400 MILES ON IT AND I HAVE ALREADY HAD TO REPLACE THE FUEL PUMP AND FUEL RAILS ON THE CAR 4 TIMES. LAST TIME WAS JUST DRIVING STRAIGHT DOWN THE HIGHWAY AND UP AND DIED COMPLETELY, CAR WOULD THEN TURN OVER BUT NOT FIRE, SO WAS STRANDED ALONG SIDE THE HIGHWAY WAITING FOR A TOW TRUCK TO COME OUT. I HAD IT REPLACED THE FIRST TIME AT 9991 MILES ON 12-14-17, THEN AGAIN AT 20798 MILES ON 11-20-19, THEN 21074 ON 2-15-20, THEN AT 24111 ON 9-9-20. YES I KNOW IT IS UNDER WARRANTEE AT THIS TIME, BUT GETTING REALLY ANNOYING NOT BEING ABLE TO TRUST THAT NEW OF A VEHICLE TO GO ANY DISTANCE AND NOT KNOWING IF WILL LEAVE SIT STRANDED ALONG SIDE THE ROAD WAITING FOR A TOW AGAIN OR NOT. I HAVE EMAILED THE DEALERSHIP AND THE ARE EMAILING ME A COPY OF ALL THE PAPERWORK, JUST HAVEN'T RECEIVED IT FROM THEM YET TO ATTACH IT, BUT THE HAVE IT ALL AT SCHWIETERS CHEVROLET OF WILLMAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376063November 23, 2020
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
WHEN YOU START IT THE SPEED AND RPM' S START JUMPING THE COOLANT GADGET WAVES AT YOU THEN WHEN YOU PUT IT IN REVERSE OR DRIVE IT BUMPS WHEN YOU DRIVING YOU DON'T KNOW HOW FAST YOU GOING BECAUSE OF THE GADGET BOUNCING UP AND DOWN TO TOP IT OFF ITS JUMPING THE WHOLE TIME YOU DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374780November 15, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
MY VEHICLE TURNED OFF SEVERAL DIFFERENT OCCASIONS ONCE AS I WAS DRIVING FREEWAY SPEED APPROXIMATELY 60-65MPH ENGINE COMPLETELY SHUT OFF I ATTEMPTED TO PUT IN NATURAL AND RE START THE IGNITION AS THE VEHICLE WAS STILL MOVING WITH NO POWER VEHICLE DID NOT START I MERGED TO THE SIDE OF THE HIGHWAY BREAKED TO STOP AND PLACED THE GEAR SHIFT ON PARK AND TRIED TURNING THE IGNITION ON AND STILL DID NOT TURN ON A FEW ATTEMPTS LATER CAR STARTED. ANOTHER INCIDENT I WAS DRIVING CAME TO A RED LIGHT AS I WAS WAITING FOR MY GREEN LIGHT MY CAR SHUT OFF WHILE I HAD MY FOOT ON THE BREAK I PUT THE SHIFT GEAR I TO PARK TURNED THE IGNITION ON AND CAR STARTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366724October 27, 2020
STEERING
WHILE DRIVING VEHICLE AT A LOW SPEED SOON AFTER STARTING, A SERVICE WARNING " SERVICE POWERSTEERING DRIVE WITH CARE" APPEARED ON THR DIC. VEHICLE BECAME EXTREMELY HARD TO STEER BUT I WAS ABLE TO MANEUVER IT TO A SAFE LOCATION PUTTING A LOT OF PHYSICAL PRESSURE ON THR STEERING WHEEL. SWITCHED CAR ON AND OFF SEVERAL TIMES AND WARNING STILL APPEARED. AFTER REMOVING KEY FROM IGNITION AND SPENDING APPROXIMATELY 20 MINUTES ATTEMPTING TO TROUBLESHOOT, RESTARTED VEHICLE AND WARNING REMOVED AND WAS ABLE TO STEER AGAIN. WOULD'VE BEEN A VERY NASTY SITUATION FOR A NOVICE DRIVER OR ON A BUSIER AND CURVIER ROADWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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