Chevrolet Impala Complaints (2009)

824 consumer complaints on file.

#10818366January 6, 2016
VISIBILITY/WIPER
WINDSHIELD CRACKED INSIDE WITHOUT ANY VISIBLE IMPACT. CRACK WIDENED WHILE DRIVING AT 65 MILES ON I 78 WHEN HEAT WAS TURNED ON. OUTSIDE TEMPERATURE WAS AROUND 40 DEGREES. NOW CRACK IS ALMOST ALL ACROSS WINDSHIELD. THE CRACK IS INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817524January 4, 2016
ENGINE, STEERING, ELECTRONIC STABILITY CONTROL (ESC)
I BOUGHT MY 2009 CHEVROLET IMPALA USED IN APRIL 2015, AND SINCE THEN I HAVE HAD THE WARNING SERVICE TRACTION CONTROL, FOLLOWED BY ENGINE POWER REDUCED POP UP ABOUT A DOZEN TIMES, WITH VARYING LENGTHS BETWEEN INCIDENTS, BUT NOT UNTIL YESTERDAY DID THE CAR RESPOND IN ANY WAY. YESTERDAY I WAS ACCELERATING UP AN INTERSTATE ENTRANCE RAMP WHEN THE SERVICE TRACTION CONTROL MESSAGE POPPED UP, THEN ENGINE POWER REDUCED, AND I PAID LITTLE ATTENTION UNTIL QUICKLY AFTER THE SECOND MESSAGE I REALIZED I HAD NO POWER, I HAD THE ACCELERATOR TO THE FLOOR AND THE CAR WASN'T RESPONDING, THE ENGINE HAD SHUT DOWN. SO I TURNED ON MY HAZARD FLASHERS AND TRIED TO PULL OVER TO THE BERM, BUT HAD TO FIGHT THE DEAD STEERING WHEEL TO DO SO, THE POWER STEERING HAD STOPPED WORKING WHEN THE ENGINE SHUT DOWN. THE CAR WOULDN'T IMMEDIATELY RESTART ONCE I HAD COME TO A STOP, BUT AFTER LETTING IT SIT FOR A FEW MINUTES, IT STARTED AND I HAD NO FURTHER ISSUES GETTING HOME. I HAVE READ ABOUT THIS PROBLEM WITH THIS MODEL VEHICLE HERE ON THIS WEBSITE, BUT THIS IS THE FIRST TIME THE ENGINE HAS SHUT DOWN ON ME AFTER THE TWO WARNING MESSAGES, AND I WAS VERY LUCKY THAT THERE WAS NO TRAFFIC IN THE LANE I WAS TRYING TO MERGE INTO WHEN IT DID HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817703January 4, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816839December 29, 2015
VEHICLE SPEED CONTROL
I HAVE GOTTEN SERVERAL ERROR WITH CHECK SERVICE TRACTION CONTROL SINCE I PURCHASE THE USE CHEVELOT IMPALA LS 2009 BACK IN 2012. IT ALREADY HAD 88,000 MILES ON IT AND ABOUT A YEAR AFTER I HAD THE CAR I STARTED TO GET THIS MESSAGE. THE SECOND IT OCCURED I WAS ON FREEWAY AND THE ERROR CAME ON AND AFTER I GOT OFF ON THE EXIT MY CAR SHUT DOWN FOR ABOUT 5 MINUTES BEFORE I WAS ABLE TO START IT BACK UP. NOW I HAVE THIS ERROR THIS TIME AND EVERY NOW AND AGAIN IT FEEL LIKE THE CAR WANTS TO JERK EVERY NOW AND AGAIN AND IF I PRESS THE GAS PEDAL DOWN TO QUICKLY THE LIGHT ERROR FLASH WITH THE CAR SIGN SWIRLING MESSAGE ON THE DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816539December 28, 2015
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
I WAS DRIVING ON THE HIGHWAY WHEN THE SERVICE TRACTION CONTROL CAME UP ON THE DASH ALONG WITH THE TRACTION CONTROL LIGHT, WITH IN SECONDS OF THIS HAPPENING THE CAR READ REDUCED ENGINE POWER. THE CAR IMMEDIATELY LOST POWER AND SLOWED DOWN TO A MAXIMUM OF 25 MPH. THIS SUDDEN LOSS OF POWER CAUSED THE CARS BEHIND ME TO NEARLY MISS REAR-ENDING ME. I HAD TO DRIVE IN THIS CRIPPLED MODE 10 MILES TO REACH THE CLOSEST EXIT. IT IS DUE TO A FAULTY THROTTLE POSITION SENSOR. THIS SEEMS TO BE A VERY COMMON PROBLEM WITH THESE VEHICLES AND CAN CAUSE A SUDDEN LOSS OF POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816245December 26, 2015
AIR BAGS, ELECTRICAL SYSTEM, STEERING
TAKATA RECALL - I HAVE HAD MY VEHICLE SHUT OFF WHILE I WAS DRIVING DOWN THE ROAD. THIS HAS OCCURRED AT LEAST 3 TIMES. GM IS AWARE AND HAS IGNORED MY REQUESTS FOR TWO YEARS. A FEW MONTHS AGO, GM ATTORNEY TOLD ME TO TAKE MY VEHICLE TO A GM DEALERSHIP AS SOON AS POSSIBLE AND THE RECALL REPAIRS WOULD BE DONE AT NO COST TO ME. I MADE HIM AWARE THAT MY VEHICLE HAD ALREADY BEEN SITTING AT A GM DEALERSHIP FOR MONTHS WAITING FOR THE REPAIR AND THE DEALERSHIP REFUSED TO REPAIR IT AND WILL NOT PROVIDE A RENTAL VEHICLE. PRIOR TO THE RECALL, I HAD NUMEROUS STEERING ISSUES AND HAD TAKEN IT TO GM DEALERSHIPS JUST TO HAVE THEM RETURN IT WITH THE SAME PROBLEMS. WHEN THE VEHICLE SHUT OFF, I WAS IN A BAD CRASH AND THE AIRBAG DID NOT DEPLOY, RESULTING IN ME GOING THROUGH THE WINDSHIELD.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10811056December 18, 2015
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
TRAVELING ON HIGHWAY AT 70 MPH. SERVICE TRACTION, REDUCED ENGINE POWER, SERVICE ENGINE LIGHTS CAME ON, CAR WAS SHAKING, EVERYTHING WAS SHUTTING DOWN. FORTUNATELY IT WAS NOT RUSH HOUR AND I WAS ABLE TO PULL OFF ROAD. I WAS ON A TOLL ROAD THAT AAA CAN NOT RESPOND. I WAITED ABOUT 20 MINUTES AND STARTED THE CAR AND EVERYTHING WAS FINE. TOOK CAR TO OUR MECHANIC, THERE WAS A SERVICE BULLETIN, TO REPLACE THROTTLE BODY ASSEMBLY. SINCE THEN, 2 LETTERS FROM GM ABOUT COVERING COST OF THROTTLE SENSOR, BUT NOT ASSEMBLY. GM IS NOT TAKING CARE OF THE REAL PROBLEM, THE WHOLE ASSEMBLY NEEDS TO BE REPLACED, NOT JUST THE SENSOR! I'VE KEPT THE PART AND INVOICE AND LETTERS FROM GM, THEY SHOULD JUST RECALL BEFORE IT TURNS INTO A CLASS ACTION LAWSUIT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810184December 14, 2015
VEHICLE SPEED CONTROL
MY CAR WAS TAKEN INTO THE DEALER TO CHECK ON THE "SERVICE ENGINE SOON" WARNING AND I WAS INFORMED THAT THE COMPUTER SHOWED IT AS AN APPS ISSUE. THEY CHECKED THE APPS AND I WAS INFORMED THAT THEY COULDN'T FIND ANYTHING WRONG AND THAT IT HAD BEEN RESET WITHIN THE COMPUTER SYSTEM AND I WAS GOOD TO GO. TWO MONTHS LATER WHILE TRAVELING AT A SPEED OF 55 MPH ON A HIGHWAY, THE SERVICE ENGINE LIGHT CAME ON, SERVICE STABILITRAK APPEARED ON THE INSTRUMENT PANEL, TRACTION CONTROL OFF LIGHT UP ON THE INSTRUMENT PANEL AND THEN THE RING TONE AND THE "ENGINE POWER IS REDUCED" CAME ON THE INSTRUMENT PANEL. THE NEXT THING I KNEW WAS THAT I HAD ABSOLUTELY NO ACCELERATION AT ALL! I WAS EXTREMELY FORTUNATE THAT THE VEHICLES BEHIND ME WERE FAR ENOUGH BEHIND ME AND I WAS ABLE TO GET OFF OF THE ROAD AND ON TO THE SHOULDER. HAD THAT NOT BEEN THE CASE THERE COULD HAVE BEEN A SERIOUS ACCIDENT CAUSING NUMEROUS INDIVIDUALS TO BE INJURED OR KILLED. I HAD THE VEHICLE TOWED AND CHECKED AND IT WAS DEFINITELY THE APPS (ACCELERATOR PEDAL PERFORMANCE SENSOR) THAT WAS DEFECTIVE. NOW NEARLY 2 YEARS LATER, IT HAS HAPPENED AGAIN. THE EXACT SAME WARNINGS CAME ON AGAIN, ONLY THIS TIME I WAS TRAVELING IN INCLEMENT WEATHER AND DURING RUSH HOUR TRAFFIC. THERE ARE NUMEROUS COMPLAINTS REGARDING THE EXACT SAME ISSUE AND CHEVROLET/GM NEEDS TO ISSUE A RECALL AS THE APPS IS DEFECTIVE. IF NO RECALL IS ISSUED IT IS A MATTER OF TIME BEFORE INNOCENT PEOPLE ARE KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809427December 10, 2015
ENGINE
TL* THE CONTACT OWNS A 2009 CHEROLET IMPALA. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY LOSE POWER AND SLOW DOWN BEFORE STALLING AND SHUTTING OFF. WHEN THE FAILURE OCCURRED, THE CHECK ENGINE LIGHT ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809365December 9, 2015
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
MY NAME IS [XXX] AND I PURCHASED A 2009 CHEVY IMPALA, WITH 123,000 MILES ON IT, IN AUGUST 2015 FROM MAC CHURCHILL AUTO MALL IN BEDFORD, TEXAS. I HAVE HAD NO PROBLEMS WITH THIS CAR SINCE ITS PURCHASE UNTIL NOVEMBER 29TH. WHILE EN ROUTE TO EMORY, TEXAS, MY CAR STARTED DISPLAYING "ENGINE POWER IS REDUCED" AND "SERVICE TRACTION CONTROL" MESSAGES. ABOUT 99% OF THE WAY THERE, I SUDDENLY GOT A LURCH AND MY CAR SLOWED DOWN, WITH STEERING AND BRAKING NOT WORKING. I WAS ABLE TO GET MY CAR OFF THE HIGHWAY SAFELY BUT HAD TO USE MY EMERGENCY BRAKE TO STOP MY VEHICLE AND GET IT TURNED OFF. I TRIED REPEATEDLY FOR SEVERAL MINUTES TO GET IT GOING AGAIN, BUT IT WOULD NOT START. AFTER ABOUT FIVE MINUTES, THE CAR RESTARTED NORMALLY AND HAS PERFORMED FLAWLESSLY SINCE. HOWEVER, I AM CONCERNED. I'VE HAD A GARAGE PULL AND DIAGNOSE THE PROBLEM. THE ERROR CODES THAT WERE PULLED ARE P2122 AND P2138 ,REGARDING THE ACCELERATOR PEDAL POSITION SENSOR. I'VE RESEARCHED THIS AND THIS APPEARS TO BE A COMMON PROBLEM FROM WHAT I'VE BEEN ABLE TO ASCERTAIN FROM MY RESEARCH. BUT I'M CONFUSED AS TO WHETHER THIS IS A RECALL ITEM BASED UPON THIS: HTTP://WWW.NAIOA.COM/V2/MODULES.PHP?NAME=FORUMS&FILE=VIEWTOPIC&T=49934 . I'M NOW TRYING TO UNDERSTAND WHETHER I CAN GET THIS FIXED BECAUSE I'M NOT SURE THIS IS COVERED UNDER MY USED CAR WARRANTY AND I DO NOT FEEL COMPELLED TO PAY FOR A REPAIR THAT GM HAS BEEN AWARE OF BUT FAILED TO NOTIFY MY DEALERSHIP OR ME AS A OWNER, UNTIL I GOT A LETTER ON 12/9/15 INDICATING THAT THERE MAY BE A PROBLEM...WELL AFTER I STARTED HAVING PROBLEMS. I WANT GM TO FIX THIS AT THEIR EXPENSE. IT IS A SAFETY HAZARD HERE IN THE DFW AREA BECAUSE THIS COULD REOCCUR WHILE I'M IN HEAVY TRAFFIC AND HAVE NO WAY TO STOP BEFORE SOMEONE HITS ME OR I HIT SOMEONE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795309November 22, 2015
ELECTRICAL SYSTEM
EVEN WHEN CAR IS NOT RUNNING, LOUD CLICKING. CAN BE HEARD OUTSIDE OF CAR. PEOPLE ASK WHY IS YOUR CAR "TICKING" WHEN IN PARKING LOTS. TOUGH TO EXPLAIN AS OF LATE WITH FEARS OF ISIS TERROR THREATS. REPORTS SAY AC ACCUATOR, $400 TO REPLACE. GM NEEDS TO CORRECT THIS BEFORE IMPALAS ARE MISTAKENLY DEEMED THREATS WHEN SITTING IN PARKING LOTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795326November 22, 2015
UNKNOWN OR OTHER
THE LOCKS KEEPS MAKE THIS CLICKING SOUND AS I LOCK OR UNLOCK THE DOOR. IT STARTS BEFORE I OPEN THE DOOR. IT SEEMS TO BE WORSE IN THE WARMER WEATHER AND ESPECIALLY WHEN I USED THE AIR CONDITIONER OR HEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795228November 21, 2015
SUSPENSION
SINCE ABOUT A YEAR AFTER I OWNED THIS CAR I HAVE BEEN HAVING TIRE WEAR PROBLEMS AND NOISES COMING FROM THE FRONT END. I TOOK IT WHILE STILL UNDER WARRANTY TO THE DEALERSHIP ONLY TO BE TOLD IT WAS THE BRAKES STICKING AND THIS WAS NORMAL FOR THESE BRAKES ON THIS MODEL. SO I LET IT GO ONLY TO GET WORSE SO I TOOK IT TO MY MECHANIC AND HE SAYS BOTH CONTROL ARMS ARE LOOSE A THE BUSHINGS ARE BAD AND HAVE TO BE REPALCED. I SEE THAT THERE WAS A RECALL ON THIS MODEL OF POLICE CARS I THINK YOU MAY NEED TO LOOK AT EXPANDING THIS. I ALSO ONLY HAVE 38300 MILES ON THIS CAR AND HAVE NEVER HAD TO REPLACE SUSPENSION PARTS ON A CAR THIS EARLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806946November 16, 2015
VEHICLE SPEED CONTROL
2009 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO CONNECTION WITHIN THE ACCELERATOR PEDAL POSITION SENSOR MAY REDUCED ENGINE POWER AND CAUSE LOSS OF TRACTION CONTROL ASSIST. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789513November 10, 2015
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. WHILE STARTING THE VEHICLE, THE INTERLOCK FAILED AND IT WAS UNABLE TO SHIFT GEARS FROM DRIVE TO PARK. THE SHIFTER FAILED TO RESPOND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785836October 25, 2015
AIR BAGS, ENGINE, STEERING
MY VEHICLE'S IGNITION SWITCH SHUT OFF, WHICH CAUSED ME TO LOSE STEERING. WHEN I CRASHED, THE AIRBAG FAILED TO DEPLOY. I WAS DRIVING IN A LARGE PARKING LOT AND WENT OVER A SPEED BUMP. I WAS KNOCKED OUT BUT THE POLICE REPORT INDICATED THERE WERE NO SIGNS OF BRAKING OR STEERING. I TOOK MY IMPALA TO THE GM DEALERSHIP OVER 12 TIMES.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10785801October 24, 2015
AIR BAGS
OCTOBER 2015, WHILE DRIVING DISPLAY CAME UP WITH MESSAGE "SERVICE AIR BAG" WITH ICON ALSO SHOWING ON DISPLAY. CHECKING INTO THIS MESSAGE I FOUND THAT THIS IS A SERIOUS PROBLEM AND THAT I CANNOT DEPEND ON HAVING AIR BAG PROTECTION IF IN AN ACCIDENT. CHECKING VARIOUS SOURCES ONLINE, FOUND HUNDREDS OF COMPLAINTS AND THAT WHEN MANY SERIOUS ACCIDENTS OCCURED, NO AIR BAGS DEPLOYED . CALLED MY GM DEALER AND WAS TOLD THAT PROBLEM COULD BE CAUSED BY SEVERAL DIFFERENT PROBLEMS AND COULD MEAN INSTALLING NEW AIR BAGS AT A COST OF $1200.00. WITH ALL THE CURRENT RECALLS FOR THE TAKADE AIR BAGS, WHY ARE THESE AIR BAG DEFECTS ON THE CHEVOLET IMPALA'S NOT BEING RECALLED. THEY PRESENT A REAL DANGER TO PASSENGERS IN THESE CARS. IN SOME OF THE COMPLAINTS ONLINE, EVEN AFTER THE CARS WERE SERVICED BY THE DEALERS, THE PROBLEMS REOCCURED. I AM AN 81 YEAR OLD FEMALE WITH OUT THE RESOURCES TO PAY SEVERAL HUNDRED DOLLARS TO, MAYBE, HAVE THE PROBLEM FIXED AND I AM SURE MANY OTHER OWNERS OF THE IMPALA'S ARE IN THE SAME CIRCUMSTANCE. I FEEL THIS IS A SERIOUS SAFETY ISSURE AND SHOULD BE CONSIDERED AS SUCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783316October 19, 2015
AIR BAGS
SUMMARY: OCTOBER 19, 2015 VEHICLE SAFETY COMPLAINT AIR BAG SYSTEM ALARMING, AS AIR BAG LIGHT IS ON ALL THE TIME FOR ALL CONDITIONS STATIONARY, IN MOTION, ON A CITY STREET OR A HIGHWAY, TURNING. AIR BAG ALARM LIGHT TURNED ON FOR MORE THAN ONE WEEK. PREVIOUS CORRECTIVE ACTIONS IMPLEMENTED BY CHEVROLET DEALERSHIP ARE IN QUESTION AND NOT EFFECTIVE AS THE ISSUE HAS RETURNED. PREVIOUS INCIDENT REPORTED FOR SAME ISSUE JULY 2014 ODI NUMNER 10615989 ELECTRICAL CONNECTOR ISSUES WERE DIAGNOSED BY THE DEALERSHIP, DEALERSHIP IDENTIFIED FRETTING FAILURES, IMPLEMENTED CORRECTIVE ACTIONS. DEALER IS CHARGING SERVICE FEES FOR SAFETY RELATED AIR BAG FAILURES, THE DEALER SHOULD NOT BE CHARGING FEES FOR REPAIRS, THIS ISSUE SHOULD BE TREATED AS A RECALL. THE DEALER SHOULD NOT BE PASSING COST OF REPAIRS TO THE CUSTOMER FOR VITAL SAFETY SYSTEMS OF THE EQUIPMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783355October 19, 2015
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT ALL FOUR DOORS ON THE VEHICLE WOULD NOT UNLOCK AND LOCK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE TECHNICIAN STATED THAT THE DOOR LOCK MECHANISM WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783347October 19, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE EXHIBITED A HARD START. IN ADDITION, WHENEVER DRIVING IN REVERSE, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AND RESUMED NORMAL OPERATION. THE FAILURE RECURRED INTERMITTENTLY ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TROUBLE CODE DETECTED WATER IN THE FUEL TANK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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