Chevrolet Express Complaints (2023)
4 consumer complaints on file.
- #11756539August 12, 2026ENGINE
While driving at highway speed, the factory-installed serpentine belt on my 2023 Chevrolet Express 3500 (6.6L V8, approximately 24,000 miles, purchased new, factory-maintained per schedule) failed suddenly and without warning. The belt on this engine drives the water pump and other critical accessories, so the failure caused immediate loss of engine cooling and rapid, severe overheating while the vehicle was in motion in traffic. It also lost power steering assist, making the vehicle significantly harder to control at highway speed. The Vehicle was Brough to a stop manually to the shoulder and it was towed from the scene. The overheating caused internal engine damage, including melted plastic components in the intake tract, and the engine requires complete replacement. An independent repair shop inspected the vehicle and attributed the damage to the belt failure and resulting overheat, not to operator misuse. The vehicle has complete maintenance records. I am reporting this because a sudden serpentine belt failure at 24,000 miles on a nearly new commercial vehicle is a safety hazard: it disables engine cooling and accessory functions without warning while the vehicle is at speed, and in this case destroyed the engine. The servicing Chevrolet dealership advised me that replacement engines for this powertrain are on national backorder with roughly 4,000 units on order and only about 20 available nationwide, which suggests this failure mode and engine damage may not be isolated. The vehicle has been out of service since the incident. The dealer is attmepting to pin blame on me instead of properly fixing & addressing the situation.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11671263July 4, 2025ELECTRICAL SYSTEM, SERVICE BRAKES, VEHICLE SPEED CONTROL
The car always turns on the slippery road warning light when I drive over 60 miles per hour and the wheels lock up. Sometimes, the ABS warning light also comes on, along with error messages saying 'Service Traction Control' and 'Service StabiliTrak'.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11662549May 22, 2025WHEELS, STEERING:LINKAGES:TIE ROD ASSEMBLY
The contact owns a 2023 Chevrolet Express. The contact stated that while pulling into the driveway, the front driver's side wheel turned sideways. Upon inspecting the vehicle, the contact noticed that the outer tie rod had failed, and the tie rod nut was bent. There were no warning lights illuminated. The contact repaired the vehicle himself. The local dealer was not contacted. The vehicle was not diagnosed or repaired by the dealer. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 29,047.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11613400September 9, 2024POWER TRAIN, ENGINE
The contact owns a 2023 Chevrolet Express 2500. The contact stated that while driving at undisclosed speeds, there was transmission fluid leaking on the ground. The engine warning light was illuminated. The contact's husband, who is a mechanic, informed her that the 4-wheel drive shaft was rubbing on the cooling lines and had burned a hole into the cooling lines. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 3,100.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0