Chevrolet Express Complaints (2004)

57 consumer complaints on file.

#10510924May 7, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 CHEVROLET EXPRESS G1500. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE DOUBLE DOOR HINGES FAILED AND THE DOORS COULD NOT BE OPENED. THE DEALER ADVISED THAT THE DOOR HINGES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 109,000 AND THE APPROXIMATE FAILURE MILEAGE WAS 110,00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510492May 3, 2013
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2004 CHEVROLET EXPRESS 3500. THE CONTACT STATED THAT THE FUEL TANK PIPE WAS SEVERELY RUSTED AND WAS LEAKING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 39,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471862August 22, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 CHEVROLET EXPRESS. THE CONTACT STATED THAT AFTER REFUELING, FUEL SPEW BACK OUT OF THE FILLER NECK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V388000 (FUEL SYSTEM, GASOLINE: STORAGE: TANK ASSEMBLY: FILLER PIPE AND CAP). THE FAILURE AND CURRENT MILEAGE WAS 114,000. UPDATED 10/16/12*LJ THE CONSUMER STATED THE FUEL FILLER NECK CORRODED UPDATED 10/19/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463960July 2, 2012
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
GASOLINE AND GASOLINE VAPOR WAS ESCAPING FROM THE FUEL FILLER PIPE LEADING TO THE FUEL TANK ON A 2004 CHEVY EXPRESS VAN 3500 SERIES. THE FILER PIPE WAS RUSTED THROUGH. THERE WAS A SEAM ON THE PIPE WHERE THE RUST THROUGH OCCURRED. GASOLINE WAS DRIPPING FROM THIS HOLE DURING GASOLINE FILL UP AND VAPORS WERE ENTERING THE PASSENGER COMPARTMENT. WE HAD IT REPLACED BY A CERTIFIED MECHANIC BECAUSE IT WAS A POTENTIALLY EXPLOSIVE SITUATION, ACCORDING TO THE MECHANIC. THIS WAS REPORTED TO GM. THERE WAS NO RECALL ON THIS PART, SO GM REFUSED TO PAY FOR THE COST OF THE REPLACEMENT PART AND LABOR. THE REPLACEMENT PART IS NOW PLASTIC. SO GM MUST HAVE RECOGNIZED THE PROBLEM (BUT FAILED TO RECALL) AND CHANGED THE PIPE TO A RUST-PROOF MATERIAL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455608April 18, 2012
STEERING, SERVICE BRAKES
VEHICLE HAS CONTINUED TO EVIDENCE PROBLEMS SIMILAR TO WHAT'S DESCRIBED BY NHTSA CAMPAIGN ID NO. 04V452000. POWER STEERING PUMP AND BELTS HAVE BEEN REPLACED AND GM DEALER PERFORMED HYDRO BOOST INSPECTION TEST AND IT PASSED; SAID NO FURTHER ACTION REQUIRED. BUS HAS AGAIN LOST POWER STEERING AND BRAKES TO CAUSE A DANGEROUS CONDITION. DEALER SAYS IT IS NOT A VEHICLE THAT RECALL APPLIES TO. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454780April 10, 2012
FUEL SYSTEM, GASOLINE
DANGEROUS AS GAS TANK RUSTED THROUGH ON TOP AND LEFT SIDE AFTER ONLY ROUGLY 100,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447592February 6, 2012
ENGINE AND ENGINE COOLING
AS I ATTEMPTED TO SPEED UP IN TRAFFIC, I HEARD A NOISE AND THE VEHICLE SUDDENLY SLOWED DOWN. I WAS ABLE TO GET IT OFF THE HIGHWAY ON TO A SIDE ROAD. ONCE THERE, IT WOULD NOT START. ON CLOSER INSPECTION, I SAW THAT THE BELT HAD COME APART AND OFF THE PULLEY'S. I HAD THE VAN TOWED TO MY HOME AND SUBSEQUENTLY, FIXED/REPLACED THE BELT. SINCE THAT TIME, I BEGAN TO HEAR A LOW KNOCKING, MORE SO WHEN I TURNED ON THE AIR CONDITIONING. WHEN IT BECAME LOUDER ON ALL GEARS AND WHILE PARKED, I TOOK IT TO HOLLER DRIVERS MART, IN WINTER PARK, FL. ON 01/19/2012, I WAS TOLD THAT THE FLYWHEEL HAD SHEARED AROUND THE AREA WHERE IT WAS BOLTED ONTO THE TRANSMISSION AND CONNECTED TO THE ENGINE. IT ALSO HAD FRACTURES IN AND AROUND THE SAME AREA OF THE SHEARING. TECH INFORMED ME THAT I HAD CAUGHT THE PROBLEM BEFORE A SERIOUS INCIDENT MAY HAVE OCCURRED. I HAVE THE FLY WHEEL AND WILL SEND PHOTOS. CONSUMER SENT IN PHOTOS. 02/07/12 UPDATED 02/07/12 *BF STATUS UPDATE 02/23/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415957July 26, 2011
SERVICE BRAKES, HYDRAULIC
WHILE TRAVELING DOWN A STEEP GRADE WHILE APPLYING THE BRAKES, A SEVERE SHAKING OF THE STEERING WHEEL AND WHEELS OCCURRED. IT WAS SO SEVERE THE STEERING WHEEL SHOOK OUT OF MY HANDS. ONCE BACK ON LEVEL GRADE FOR A MILE OR SO, APPLYING THE BRAKES DIDN'T RESULT IN THE SEVERE SHAKING. FROM THAT POINT ON WHILE DRIVING ON ANY STEEP HILL OR MOUNTAIN, THE SAME THING OCCURS. THE BRAKE PADS AND ROTORS WERE REPLACED LAST YEAR, BUT THAT HAS NOT FIXED THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401305May 17, 2011
TIRES, TIRES:TREAD/BELT
WE PURCHASED A COMPLETE SET OF GENERAL GRABBER HTS 235/75R16 FOR OUR CHEVY EXPRESS VAN AT DUNN TIRE ON 11/15/08. THEY WERE SUPPOSED TO HAVE A 60K WARRANTY. WE WENT IN FOR THE REQUIRED ROTATIONS AND NOTED THAT THE TREAD DIDN'T SEEM TO BE WEARING WELL. AT THE 20K MILE ROTATION IN JANUARY OF 2011, DUNN TIRE ACKNOWLEDGED THAT THE TIRES WERE NOT PERFORMING AS ADVERTISED AND TOLD US THAT THEY WOULD LIKELY NEED TO ADJUST THE TIRES ON A PRO-RATA BASIS AT THE NEXT ROTATION AT 25K MILES. IT IS OUR BELIEF THAT THE TIRES ARE DEFECTIVE IN SOME WAY. THE ORIGINAL TIRES ON OUR VAN LIVED UP TO THEIR 40K WARRANTY AND WE REPLACED WITH THESE GRABBER HTS TIRES AT 39747 MILES. OUR DRIVING HABITS ARE CONSERVATIVE AND WE HAVE NEVER HAD TO REPLACE TIRES AHEAD OF THE WARRANTY PERIOD. THE TREAD WAS SO BAD ON THESE GRABBER HTS TIRES THAT WE WERE UNABLE TO DRIVE OUR VAN ON SNOWY ROADS DURING THIS PAST WINTER. WE ALSO WERE CONCERNED ABOUT HYDROPLANING ON THE EXPRESSWAY WHEN WE DROVE THE VAN THROUGH HEAVY RAINS THIS PAST WEEKEND WHEN WE DROPPED OFF OUR DAUGHTER AT COLLEGE. WE BELIEVE THESE TIRES ARE HAZARDOUS AND THAT AN INVESTIGATION SHOULD BE INITIATED. IT'S INCONCEIVABLE THAT WE WOULD ONLY GET 25K MILES OUT OF A 60K TIRES. WE FEEL CHEATED AND REALLY DO NOT WANT ANOTHER SET OF GENERAL TIRES ON A PRO-RATA BASIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336168June 14, 2010
ENGINE AND ENGINE COOLING, POWER TRAIN
MYSTERIOUS COOLANT LEAK. RESERVOIR IS LOW AND NEEDS REFILLING OFTEN. MECHANIC HAS PERFORMED PRESSURE TEST TO NO AVAIL. NO COOLANT ON GROUND AT ANY POINT. NO VISIBLE SIGNS OF LEAK. THIS BEGAN RIGHT AFTER 2ND CRACKED FLYWHEEL WAS REPLACED. AT THE SAME TIME A LIFTER KNOCK BEGAN AS WELL. 1ST FLYWHEEL WAS REPLACED AT 103K (3K OUTSIDE OF EXTENDED WARRANTY). 2ND FLYWHEEL REPLACED AT 143K. VAN IS KEPT IN MINT CONDITION, OIL CHANGED EVERY 3K W/O FAIL. VEHICLE SEEMS TO BE IN OTHERWISE TERRIFIC CONDITION. 1ST AND ONLY OWNER. DATE REFERRED TO IS DATE OF 2ND FLYWHEEL CRACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325828April 15, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
REPEATED CRACKED FLYWHEEL. ORIGINAL CRACKED JUST OVER 100K MILES. REPLACEMENT NOW CRACKED 40K MILES LATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303324January 30, 2010
SERVICE BRAKES, HYDRAULIC
2004 CHEVY EXPRESS 1500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299911January 15, 2010
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I OWN A 2004 SILVERADO 2500 HD WITH 26,500 MILES ON IT. I HAD MY TRUCK SERVICED FOR SPEEDOMETER THAT WAS NOT WORKING AND WAS TOLD BY KARL CHEVY HERE IN ANKENY, IA THAT ALL OF MY ROTORS AND BRAKE PADS NEEDED TO BE REPLACED BECAUSE OF RUST. GM OUGHT TO FIX MY BRAKES FOR FREE, THEY NEED TO RECALL. I AM 61 AND HAVE OWNED A FEW AUTOMOBILES AND HAVE NEVER HAD TO REPLACE ROTORS WITH SUCH LOW MILEAGE. THE MAJORITY OF MILES ARE HIGHWAY. I HAVE BEEN IN A RIDESHARE POOL USING A METRO VAN PROVIDED TO OUR POOL FOR THE LAST FOUR YEARS AS THE MAIN DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281151August 20, 2009
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 CHEVROLET CARGO EXPRESS VAN 3500. WHILE DRIVING 45 MPH HE HAD ATTEMPTED TO BRAKE AND NOTICED THAT THE BRAKE PEDAL EXTENDED TO THE FLOOR AND THE VEHICLE COULD ONLY BE STOPPED BY MANUALLY DOWN SHIFTING THE GEARS. THE DEALER INFORMED THE CONTACT THAT THE COOLANT LINE RUBBED THROUGH TO THE BRAKE LINE. THERE WAS A BURNING SMELL PRIOR TO THE FAILURE IN THE FRONT AXLE AREA OF THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 66445.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275040June 26, 2009
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
THE BRAKES ON MY 2004 CHEVY EXPRESS 3500 ACTIVATE WITHOUT WARNING, STOPPING THE VEHICLE IN TRAFFIC. A WARNING LIGHT INDICATED A FAILURE OF THE STABILITY CONTROL SYSTEM. FAULT CODE C0196 WAS RECORDED. MY DEALER REPLACED THE ELECTRONIC BRAKE CONTROL MODULE, BUT THE PROBLEM CONTINUES TO OCCUR. I WAS ALMOST REAR-ENDED WHEN THE VEHICLE STOPPED WITHOUT WARNING IN TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263589March 30, 2009
SERVICE BRAKES, HYDRAULIC
ABS ENGAGES AT SLOW SPEED, AT TAIL END OF BRAKING, EVEN ON DRY SURFACES. THIS HAS BEEN GOING ON FOR AT LEAST EIGHT MONTHS. STARTED SOMETIME IN EARLY SUMMER/LATE SPRING 2008. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262412March 19, 2009
AIR BAGS
THE PASSENGER SIDE AIRBAG EMPLOYED WHEN THE VEHICLE WAS PARKED INSIDE THE SHOP. THE VEHICLE IS AVAILABLE FOR INSPECTION AT STANLEY CHEVROLET CELINA TX 972-382-3000 CONTACT GARY WERNER SERVICE MANAGER. THE VEHICLE OWNER IS RICK DIETEL OF AMERSOL INC. 214-503-9977. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250646December 3, 2008
STEERING
TL*THE CONTACT OWNS A 2004 CHEVROLET EXPRESS 3500. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY LOST POWER STEERING AND BRAKING ABILITY. SHE LOST CONTROL OF THE VEHICLE. SHE SHIFTED INTO A LOWER GEAR AND WAS ABLE TO COMPLETELY STOP THE VEHICLE. THE CONTACT WAS ABLE TO TURN OFF AND RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO NUMEROUS DEALERS AND SHOPS, BUT THEY ALL CONFIRMED THAT THE HYDRO BOOST FAILED. THERE WAS A RECALL, IN WHICH THE VEHICLE WAS NOT INCLUDED. NO RECALL COULD BE FOUND FOR THE CHEVROLET EXPRESS 3500 ON THE NHTSA WEBSITE. THE CONTACT BELIEVED THAT IF THE FAILURE WAS COMMON, A RECALL SHOULD BE ISSUED. THE CURRENT AND FAILURE MILEAGES WERE 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245516October 15, 2008
SERVICE BRAKES, HYDRAULIC
MY ANTI-LOCK BRAKES ACTIVATE AT LOW SPEEDS. WE FIRST NOTICED IT AROUND 37,000 MILES, BUT NOW IT OCCURS ALMOST EVERY TIME WE APPLY THE BRAKES AT LOW SPEED AT 39,000 MILES. WE DISCUSSED THE PROBLEM WITH TWO CHEVY GARAGES - BOTH ADMITTED THAT IT WAS A COMMON, KNOWN CORROSION PROBLEM THAT REQUIRES EITHER CLEANING THE BRAKE SENSORS FOR APPROXIMATELY $200 OR REPLACING THEM AT A COST OF APPROXIMATELY $460. THIS IS A HUGE SAFETY ISSUE FOR US. THE VAN DRIFTS FORWARD TOO FAR WHEN WE STOP AND WE ARE CONCERNED THAT WE WILL EITHER HIT ANOTHER CAR OR POSSIBLY A PEDESTRIAN. WE ARE CONCERNED THAT THIS WILL BE AN ONGOING PROBLEM WITH THE VEHICLE AS WE ARE LOCATED IN NEW YORK STATE AND SALT IS A COMMON WINTER CORROSIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245517October 15, 2008
SERVICE BRAKES, HYDRAULIC, PARKING BRAKE
ON JUNE 20TH, 2008 WE BROUGHT OUR VAN IN FOR A ROUTINE BRAKE INSPECTION AND WHEEL ALIGNMENT AT 36,117 MILES. WE ALSO NOTICED A NOISE IN THE REAR WHEN MAKING A TURN. THE MECHANIC INDICATED THAT THE BRAKE BACKING PLATES ON BOTH SIDES WERE RUSTED, AND THE LEFT REAR BACKING PLATE WAS ROTTED TO THE POINT THAT IT HAD HOLES IN IT. THE MECHANIC INDICATED THAT THE REPLACEMENT PARTS WERE INEXPENSIVE, BUT THE LABOR WAS INTENSIVE AND WOULD PROBABLY COST IN THE NEIGHBORHOOD OF $600. WE HAVE NOT REPAIRED THE BACKING PLATES YET BECAUSE THIS VEHICLE HAS OTHER QUALITY ISSUES AND WE ARE CONSIDERING A REPLACEMENT VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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