Chevrolet Cruze Complaints (2018)

109 consumer complaints on file.

#11744940June 18, 2026
UNKNOWN OR OTHER
My 2018 Chevy Cruz has developed a sticky or tacky surface discovered when I was cleaning my interior. I used warm water and soap to clean all plastics. Tried to dry off my dash with paper towels and discovered the issue . My car has been garage kept since its purchase so I have no idea as my previous vehicles never had this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736759May 9, 2026
FUEL/PROPULSION SYSTEM, ENGINE, SUSPENSION
Coming to a stop sign or red light the car won’t accelerate or will go in traction control making it difficult to move or not accelerate. Had 2-3 fuel leaks this year also having problems to keep the car going sometimes the max speed it will go is 20-40 miles n won’t go up unless u keep letting it slow down slowly n then accelerating n even after that it won’t make it above 60-70 miles it usually goes with no problem if its down hill since ur not pressing the gas or anything. Turning the air on also makes the car slow down other problems also is the gas running fast could just fill the tank n by the second day it will almost be over. Today the transmission gave up on me now I have no car to move around making it hard for me to go anywhere especially work since that’s how I make my money for living but with no car it’s a big problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727253March 26, 2026
SEAT BELTS
The contact owns a 2018 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, the windshield wiper compartment inadvertently opened. There was a failure with the seat belts. The contact stated that the driver’s side seat belt was excessively loose, and the front passenger’s side seat belt was overly tight. The vehicle was taken to the dealer, where it was diagnosed and determined that the driver’s and front passenger’s seat belt assemblies had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 66,550.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724389March 15, 2026
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
Unknown. The car seems to stall or slip when accelerating as is misfiring. It cuts off in the middle of the streets after coming out of auto stop mode. Pcv valve keeps popping up as issue. I had the pcv changed o2 sensors checked cleaned throttle body and air filter changed. The car still gives same problem and engine power reduction keeps popping on dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719143February 19, 2026
ENGINE
-The engine experienced internal failure resulting in low compression in cylinder 1. The failure has rendered the vehicle inoperable. The vehicle and engine are currently available for inspection upon request. The issue was diagnosed and confirmed by both an independent mechanic and an authorized Chevrolet dealership. Both identified low compression in cylinder 1 due to internal engine failure. The vehicle has been inspected by an independent mechanic and an authorized Chevrolet dealership at the request of General Motors. The vehicle became undrivable due to the engine issue. There were no significant prior warnings that would have indicated imminent internal engine failure. The check engine light turned on 2/9/26 and was first taken into a shop the next day, 2/10/26.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718248February 16, 2026
ENGINE, POWER TRAIN
The steering started to shake. The car seat started to shake as well. It felt very unsafe, but there was no serious injury. John from Feldman Chevrolet in New Hudson, Michigan said that there is a "Cylinder 1 misfire code". After the car started shaking, the engine light came on. John told us that the engine should be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713156January 24, 2026
UNKNOWN OR OTHER
Hesitate to change gears properly. Engine stalling. RPM will rive up. Sounds like the transmission wants to slip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683048August 26, 2025
ENGINE
My vehicle would jerk while driving and sometimes not want to even go at a stop light when it turned green. Check engine light has been on. Even when I was at a stop light it would just start jerking forward. I took it to an automotive repair shop after replacing multiple parts on the vehicle. Automotive shop ran a compression test and said it failed. Internal cylinder issue. So the vehicle barely runs and I just got it close to three years ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682554August 23, 2025
ELECTRICAL SYSTEM, POWER TRAIN
The car is making a whistling sound, the check engine light is on and it has low power. Also wanting to stall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682291August 22, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The infotainment touchscreen on my 2018 Chevrolet Cruze has become unresponsive and frozen on the startup warning screen. Because of this, I am unable to access basic functions such as Bluetooth, CarPlay, and Android Auto. The radio (FM) still works, but I cannot connect my phone for calls, navigation, or music. This issue is widely reported by many other Cruze owners, yet there is no recall or official fix from the manufacturer. The problem is a safety concern because I cannot use hands-free calling or navigation as intended. The dealer quoted me a $190 diagnostic fee and several hundred dollars for replacement, which feels unfair for what appears to be a common defect. I believe Chevrolet should address this issue through a recall or warranty support. Please investigate as this affects driver safety and usability.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682403August 22, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I own a 2018 Chevrolet Cruze, and the infotainment touchscreen system has completely frozen with the same error screen that many other Cruze owners have reported online. This is not simply a case of an unresponsive touchscreen — the system locks up with an identical error screen across multiple Cruze vehicles (different years and trims). The issue disables all touchscreen functions, including Bluetooth connectivity, media, phone integration, and certain vehicle settings. While FM radio may continue to play, the rest of the infotainment system is unusable. This creates both a safety concern and a defect pattern, because many modern vehicle functions are tied to the infotainment system. This is not a random failure — dozens of other Cruze owners have posted identical photos of the exact same frozen error screen on forums and complaint boards. That suggests a common underlying software or hardware defect, not isolated damage. The fact that it fails in the same way for so many vehicles indicates a systemic flaw that should qualify for a recall or manufacturer fix. General Motors has not provided any support or recall notice for this issue. Owners are being told to replace the entire infotainment unit at high personal cost, even though it is clearly a widespread design or programming defect. Approximate date of incident: [Insert when your screen froze first] Mileage at the time of incident: ~[Insert your odometer reading, e.g., 121,000 miles] Additional Notes: •Disconnecting/reconnecting the battery does not resolve the issue. •The error persists across resets, and no software update is available. •This is well-documented online, and the failure is identical across different Cruze vehicles, pointing to a recall-worthy defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669525June 26, 2025
ELECTRICAL SYSTEM, ENGINE
P0325 knock sensor multiple occurrences of sluggish performance causing safety risk when entering into traffic. This is the 3rd time I’ve replaced this sensor. And it’s very dangerous when it happens. This happens at the exact same time last year at the end of June beginning of July 2024 as well which made Chicago driving very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660808May 14, 2025
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
Service safety restraint system. Airbags are potentially at risk to not deploy if a wreck was to occur. This failure has caused the airbags to be shut off despite anyone sitting in the seats that is supposed to activate them on when weight is applied to the seat. Has not been inspected but I would like for it to be inspected on behalf of the Chevy dealership at their cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650501March 25, 2025
POWER TRAIN
While sitting at a stop light the hydraulic clutch line failed causing the clutch pedal to stick to the floor. This issue prevents the clutch actuation preventing the the transmission from being disconnected from the engine. General Motors Bulletin number: PIP5558C was found and appears to be the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647542March 11, 2025
ENGINE
EGR Cooler issues. Has been confirmed by dealer. CEL light on. I’ve been told GM “has issues” with these…GM should issue recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634068January 4, 2025
ENGINE, SERVICE BRAKES, STEERING
Purchased new in 2019 – 32k miles - Oil changes every 6 months. Lightly driven, no modifications, all original engine components and tune. Engine developed a significant miss. Several warnings on Stabilitrak, ABS, and P0300. Significant oil leak at front of engine, oil is splashed all over the passenger side of the engine compartment. There is significant ‘chugging’ of air and oil from the dipstick tube and from the oil filler cap. This condition indicates excessive pressure leakage to the crankcase that is caused by a crack or failure to the #1 piston which is a very, very, very common failure with an extensive and indisputably documented history with the 1.4 engine throughout the history of the Chevrolet Cruze since its introduction. Compression test shows cylinder #1 at about 80 PSI while cylinders 2, 3, and 4 are at 190 PSI. This proves that there is a catastrophic compression leak down into the engine crankcase causing the misfire P0300 and the resulting excessive crankcase pressure causing the oil leak at the front of the engine and the expelling of air and oil from the dipstick tube and from the oil filler cap. This needs to be a warranty repair and the cost covered 100% by GM as it is a known defect with this engine since it has been first been used in their cars. Refer to: GM Bulletin: 18-NA-171 - [XXX] GM Bulletin: PIP5490D - [XXX] GM Bulletin: PIP5421 - [XXX] Reading through the extensive volume of posts on the #1 piston failure, GM/Chevrolet should have acknowledged this and a recall should have been issued and the warranty extended to cover an piston and/or piston ring failures with the 1.4 engine no matter what year or what vehicle it was installed in. I have additional links documenting the frequency of the piston and/or piston ring failure in the 1.4 engine: INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633789January 3, 2025
POWER TRAIN
Transmisson losing 9th gear, torque converter, front pump failing and wiping out valve body on the GM-9T50 9 speed automatic. many owner experiencing same problems with no solution or upgrade from GM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629384December 7, 2024
SERVICE BRAKES
The rear brakes are gouging the rotors on both wheels. The car has less than 26,000 miles on it. Front brakes are still in excellent condition and and car is having no problem with braking except there is noise. Have not yet talked with anyone at a dealer. There is no indication of any problem except for the noise. However rear brakes and rotors will need to be replaced or braking will become an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629217December 6, 2024
POWER TRAIN
My transmission started acting up around 70,000 miles. I noticed symptoms like stalling when backing up, trouble coming to a stop from higher speeds, and an occasional stutter. My local transmission shop couldn’t replicate the issue, as it was intermittent, and recommended an oil change. At 100,000 miles, the transmission began slipping, so I changed the oil again, only to find it was black and burnt. Now, at 139,000 miles, I changed the oil once more at 138,000 miles after experiencing issues with shifting into 8th and 9th gears and receiving a P2817 code. After speaking with several people on forums, I learned this is a common problem with these cars, and many recommend replacing the transmission as it often fails around this mileage. I also consulted another transmission shop, but they refused to service my car due to their past experience with these models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617114September 29, 2024
STEERING, UNKNOWN OR OTHER
9/28/2024 abs light and traction control light came on my 2018 chevy Cruze LT along with steering assist reduced while driving home making car hard to steer above 50 mph and coming into curves Chevrolet needs to be made to recall and repair this problem, I have noticed a lot of Cruze owners having the same problem could be dangerous while driving without some previous indication or prior warranting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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