Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11109829July 6, 2018
ENGINE
WHEN HOT, THE ENGINE HESITATES WHEN ACCELERATING. WE LIVE IN A METROPOLITAN AREA AND WHEN ENTERING AN EXPRESSWAY THE CAR HESITATES WHEN MERGING INTO TRAFFIC. VERY DANGEROUS AND SCARY SITUATION! THIS HAPPENS QUITE OFTEN. THE GM SERVICE TECH'S SAY THEY CAN'T FIND ANYTHING WRONG. GRANT YOU SOMETHINGS WRONG!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109628July 5, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 65 MPH, THE AIR BAGS ERRONEOUSLY DEPLOYED AFTER DRIVING OVER AN OBJECT IN THE ROAD. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (COLUMBIA CHEVROLET, 9750 MONTGOMERY RD., CINCINNATI, OHIO), BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109662July 5, 2018
SERVICE BRAKES
WHEN THE CAR IS IN REVERSE, THE BRAKES BARELY WORK. YOU MUST FULLY DEPRESS THE BRAKE PEDAL, AND EVEN THEN, IT WILL NOT STOP IMMEDIATELY. THIS PROBLEM OCCURS WHEN THE VEHICLE IS IN MOTION AND IN REVERSE. IN DRIVE, THE BRAKES WORK AS THEY SHOULD. I BELIEVE THIS VEHICLE SHOULD BE INCLUDED IN THE CURRENT RECALL ON 2012 CHEVY CRUZES IN WHICH THERE IS AN ISSUE WITH THE ELECTRIC VACUUM PUMP, CAUSING THE FAILURE OF THE BRAKES. THAT RECALL NUMBER IS 13V360000. THIS COULD CAUSE SERIOUS INJURY OR DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109755July 5, 2018
ENGINE
WHEN DRIVING MY 2015 CHEVY CRUZE DOWN THE HIGHWAY I NOTICED THAT THE TEMPERATURE OF THE CAR WAS GOING UP PAST THE NORMAL POINT AND THAT THE HEATER WAS NO LONGER WORKING. ABOUT 5 MINUTES LATER THE DISPLAY SAID "A/C TURNED OFF DUE TO EXCESSIVE ENGINE HEAT" AND THEN THE CAR PROCEEDED TO GO INTO "LIMP" MODE WHERE IT COULD NO LONGER BE DRIVEN AND TOLD ME TO PULL OVER AND ALLOW IT TO IDLE. AFTER A MINUTE OR TWO WITH THE ENGINE TEMPERATURE NOT GOING DOWN, I TURNED OFF THE CAR AND HAD IT TOWED TO A GM CERTIFIED MECHANIC WHO REPORTED THAT THE WATER PUMP HAD GONE OUT AND THAT THE CAR HAD BEEN LEAKING COOLANT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109536July 4, 2018
STEERING
WHEN YOU ARE DRIVING OR YOU ARE DRIVING THE VEHICLE, YOU CAN PLAY A GAME ON THE STEERING WHEEL WHEN YOU TURN LEFT OR RIGHT AND YOU FEEL A FEW BLOWS AND THUNDERS THAT ARE REALLY WORRYING BECAUSE I TAKE A LOT OF THE TRACK FOR AND WITH MY CHILDREN IN THE CAR. THANK YOU FOR YOUR ATTENTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104978July 1, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
FOR A LITTLE OVER A YEAR, I HAVE EXPERIENCED THE RADIO SHUTTING OFF AND ON, STABILITRAK SHOWING AS NEEDING SERVICE, THE CAR SHUDDERING, AND THE CHECK ENGINE LIGHT COMING ON. I HAVE BROUGHT THE CAR INTO A MECHANIC 3 TIMES TO DETERMINE WHAT MAY BE CAUSING THE CHECK ENGINE LIGHT TO COME ON, AND 3 TIMES THE COMPUTER SAYS AIR INTAKE. I HAVE HAD JUST ABOUT EVERYTHING CHANGED, CHECK ENGINE LIGHT GOES OFF, I DRIVE FOR ABOUT 30 MINUTES, AND IT COMES BACK ON. OVER $700.00 IN REPLACEMENT PARTS AND LABOR, AND STILL THE PROBLEM PERSISTS. TODAY 7/1/2018, I DROVE DOWN TO HAVE THE OIL CHANGED AND FOR THE FIRST TIME, THE ENGINE LIGHT HAS NOT COME ON, BUT NOW THE CAR DOES NOT WANT TO START AND SOUNDS LIKE THE STARTER OR THE BATTERY IS DYING. THIS IS ABOVE AND BEYOND THE MOST FRUSTRATING CAR PROBLEM I HAVE EVERY HAD, AND I CAN'T SEEM TO FIND ANYONE CAPABLE OF ANSWERING THE PROBLEMS WITH THIS CAR. THE ELECTRICAL PROBLEMS SPRING UP IN THE MIDDLE OF NOWHERE WHILE DRIVING IN TOWN, AND IT SEEMS TO BE OKAY FOR A FEW DAYS IF YOU MESS WITH THE BATTERY CABLES, BUT THEY HAVE ALREADY BEEN REPLACED ONCE AND THE PROBLEM IS BACK!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103288June 29, 2018
AIR BAGS
2014 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO AIR BAGS BEING DEPLOYED WHILE DRIVING VEHICLE WITHOUT IMPACT. *LD THE CONSUMER STATED THE MANUFACTURER REFUSED TO OFFER ANY ASSISTANCE. THE MANUFACTURER WOULD NOT PROVIDE ANY INFORMATION COLLECTED FROM THE VEHICLE INVESTIGATION.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104519June 28, 2018
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS SHIFTED INTO PARK AND RESTARTED ON THE FIRST ATTEMPT. THE CONTACT STATED THAT THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO HURRICANE CHEVROLET (200 SATURN WAY, HURRICANE, WV 25526, (304) 562-3005) WHERE IT WAS DIAGNOSED THAT THE CONVERTER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TOWED BACK TO THE DEALER AND WAS INFORMED THAT THE WIRE TO WIRE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS AT THE DEALER AWAITING FURTHER DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 25,000. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104232June 27, 2018
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 60 MPH IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JEFF WYLER EASTGATE AUTO MALL (1117 OH-32, BATAVIA, OH 45103, (513) 752-3447) WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103659June 24, 2018
SERVICE BRAKES
DRIVING CHEVROLET CRUZ(2012) AND BRAKES FAILED CAUSING TO REAR END ANOTHER VEHICLE. CERTIFIED AUTO MECHANIC EXAMINED AND SAID FAILURE OF MASTER CYLINDER. CAR WAS TOWED DUE TO LACK OF BRAKES. OTHER DRIVER FILED A CLAIM AGAINST MY INSURANCE AND STATED INJURY SUFFERED. THUS OCCURRED ON INTERSTATE 460 W. ROANOKE COUNTY VA.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11103398June 22, 2018
UNKNOWN OR OTHER
CHROME IS PEELING ON INTERIOR DOOR HANDLES LEAVING RAZOR SHARP EDGES. UNSUSPECTING PASSENGERS OR DRIVER CAN BE SERIOUSLY CUT BY THE MATERIAL. THIS IS ESPECIALLY DANGEROUS TO CHILDREN EXITING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103481June 22, 2018
VISIBILITY/WIPER
WHILE DRIVING IN LIGHT RAIN AT ROUGHLY 40MPH THE DRIVERS SIDE WIPER STOPPED WORKING. PASSENGER SIDE WIPER STILL WORKS. UPON RESEARCHING IT APPEARS THIS IS A WIDESPREAD SAFETY ISSUE ON THESE VEHICLES. THERE NEEDS TO BE A SAFETY RECALL AS THIS COULD KILL SOMEONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102956June 21, 2018
VISIBILITY/WIPER
THE WINDSHIELD WIPERS FAILED TO RETURN TO THE OFF POSITION. THEY GOT STUCK IN THE ON POSITION. THE VEHICLE WAS IN MOTION AT THE TIME THE ISSUE OCCURRED. THE WIPERS REMAINED STUCK EVEN AS THE VEHICLE WAS PARKED AND TURNED OFF. ATTEMPTS TO RESET THE WIPERS USING MANUAL FORCE WERE UNSUCCESSFUL. THE NEXT MORNING EN ROUTE TO THE DEALER, THE WIPERS RETURNED TO THE OFF POSITION UPON STARTING THE VEHICLE TO DRIVE. THE WIPERS STUCK AGAIN SEVERAL TIMES WHILE DRIVING TO THE DEALERSHIP FOR SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103047June 21, 2018
UNKNOWN OR OTHER
WITHIN THE LAST THREE MONTHS THIS CAR HAS STOP WHILE I WAS DRIVING. IN APRIL I WAS MAKING A LEFT TURN AND IT STOP. MAY 29, WHILE I WAS DRIVING IT STOP ON A STRAIGHT STREET. JUNE 19 IT STOP NO A STRAIGHT STREET. I AM SO AFRAID TO DRIVE THIS CAR WHEN I GET IT BACK THE MECHANIC FIRST SAID IT WAS OUT OF GAS, BUT IT WAS NOT, THIS LAST TIME HE SAID IT STARTED AS SOON AS THEY TOOK IT OFF THE TOW TRUCK. I ASK HIM TO KEEP IT AND DRIVE IT, TODAY JUNE 21, HE CALLED AND SAID IT HAD STALLED AGAIN. HELP 66 YEAR OLD SCARED DRIVER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102544June 19, 2018
FUEL/PROPULSION SYSTEM
FUEL PRESSURE, LEAKING . VEHICLE WAS TOWED TO DEALERSHIP ON 4/19/2018 AND IS STILL THERE WAITING ON PART, TODAY'S DATE IS 6/19/2018 . I DO NOT KNOW WHY THIS PART IS LEAKING, BUT DEALERSHIP SAYS NO ONE HAS THE CORRECT PART ( EVEN THOUGH I FOUND ONE ONLINE FOR 17.00)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102286June 18, 2018
STEERING, UNKNOWN OR OTHER
I WAS MADE AWARE OF THE MULTIPLE RECALLS MY VEHICLE HAD THROUGH MY PEPBOYS DASHBOARD WHICH IS WHERE I GET MY CAR SERVICED. I WAS TOLD THAT THIS RECALL WAS ACTIVE WHEN I WAS SOLD THE CAR LAST FEBRUARY 2017 IN WHICH I AM CURRENTLY PAYING ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102338June 18, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
I HAVE HAD REPEATED ELECTRICAL ISSUES WITH THIS CAR. IT STARTED WITH THE RADIO SHUTTING ON & OFF ON ITS OWN. THEN THE STABILITRACK STARTED FLASHING ON. THE FIRST FEW TIMES THAT WAS ALL IT WAS, BUT IN THE FALL OF 2017, THAT SENSOR WOULD COME ON & MY BRAKES & STEERING WERE AFFECTED. IN ADDITION, THE CAR WILL HAVE MOMENTS WHERE IT BLANKS OUT JUST BRIEFLY WHILE DRIVING, USUALLY NOTICED BY THE RADIO GOING OFF & ON. I HAVE ALSO HAD THE KEY GET LOCKED IN THE IGNITION. YESTERDAY, 6/17/18, I WENT TO START MY CAR IN A PARKING LOT & SEVERAL SENSORS CAME UP, BATTERY CHARGING SYSTEM, STABILITRACK, & POWER STEERING. CAR WOULD NOT START, I KEPT SHUTTING OFF THE RADIO, & IT WOULD COME BACK ON. CAR RESTED FOR 2 HOURS & THEN STARTED AGAIN. ONCE DRIVING, THE STEERING WAS NOT RIGHT. TOOK A QUARTER OF A MILE OF DRIVING BEFORE THE STEERING WHEEL DID NOT PULL 1/4 OF THE WAY TO THE LEFT ON ITS OWN. I HAVE TAKEN THIS CAR INTO THE DEALER WITH ALL OF THESE COMPLAINTS EXCEPT THE INCIDENT YESTERDAY. THEIR SOLUTION HAS BEEN NEW BATTERY AND NEW BATTERY CABLES-TWICE. IN THE FALL OF 2017, I MENTIONED SEEING SIMILAR ISSUES ONLINE & THEY DISMISSED IT. I JUST CALLED ABOUT THE 6/17/18 ISSUE & I AM GETTING THE RUN-AROUND FROM THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102353June 18, 2018
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING AT UNKNOWN SPEEDS, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND. AS A RESULT, THE VEHICLE CONTINUED TO MOVE FORWARD. THE EMERGENCY BRAKE ALSO FAILED TO STOP THE VEHICLE. THE CONTACT HAD TO PUMP THE BRAKE PEDAL TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT THAT THE MOTOR SWITCH AND POWER BRAKE VACUUM SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED A LOCAL DEALER (ROGER DEAN CHEVROLET, 101 SW PINE ISLAND RD, CAPE CORAL, FL 33991, (239) 574-3326) AND WAS INFORMED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC) IN 2014 AT 9,000 MILES. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 42,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102463June 18, 2018
VISIBILITY/WIPER
RIGHT AFTER I PURCHASED THE 2017 CHEVY CRUZE I NOTICED A SMALL DELAY WITH THE WIPERS WHEN THEY WERE IN DOWNWARD MOTION BUT REALLY DIDN'T THINK ANYTHING OF IT. HOWEVER, A MONTH LATER I'M DRIVING ON THE HIGHWAY IN THE RAIN THE WIPERS FROZE IN THE UPWARD POSITION! PROBABLY ONE OF THE MOST TERRIFYING EXPERIENCE I'VE HAD. (NOTE: IT TAKES VERY LITTLE RAIN TO COMPLETELY BLOCK VISIBILITY WHEN DRIVING) THANKFULLY I WAS ABLE TO GET INTO THE RIGHT HAND LANE AND WAS ABLE TO GET US OFF THE ROAD. THE WIPERS REMAINED IN THE UPWARD POSITION FOR 15-20 MINUTES BEFORE FINALLY REACTING THE WIPER LEVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102459June 18, 2018
ENGINE
I PUT $20 IN GAS IN THE VEHICLE ON MY WAY TO WORK. WHEN I PULLED OUT INTO TRAFFIC, THE CAR JERKED VIOLENTLY, THEN PROCEEDED TO BUCK AND IDLE FUNNY ALL THE WAY TILL I GOT TO WORK. FROM THAT DAY TILL NOW, EVERYTIME I STOP AT A RED LIGHT OR STOP SIGN, IT STALLS UNLESS I KEEP GAS PETAL PRESSED DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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