Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11205148May 2, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
ME AND MY KIDS WERE DRIVING DOWN THE HIGHWAY WHEN MY 2011 CHEVY CRUISE JUST LOST POWER AND MY ENGINE STOPPED WORKING... IT WILL NOT START UP AT ALL. MECHANIC CANT FIGURE OUT WHY. I'VE GOT TONS OF SENSORS GOING OUT EVERYTIME I TURN AROUND AND I AM A MOTHER OF A DISABLED SON. WE WERE ON AT PARKWAY GOING 65 TO 60 MPH. IT COULD HAVE BEEN VERY BAD. IT HAPPENED ED IN MADISON VILLE KY
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11204367April 29, 2019
SEAT BELTS
MY BACK SEAT MIDDLE SEAT BELT IS LOCKED INTO PLACE AND IS NOT USEABLE. I WAS STATIONARY TRYING TO BUCKLE IN MY BOYFRIEND'S DAUGHTER AND COULD NOT GET THE SEAT BELT TO UNLOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204062April 26, 2019
AIR BAGS
MY HUSBAND WAS TRAVELING AT APPROXIMATELY 50 M.P.H. HE WAS LOOKING IN THE REARVIEW MIRROR. WHEN HE LOOKED AHEAD, THE SUV IN FRONT OF HIM WAS STOPPED FOR THE VEHICLE AHEAD TO TURN. BY THE TIME HE SAW THE SUV WAS STOPPED, THERE WAS ABOUT 10-15 FEET BETWEEN OUR CAR AND THE SUV. HE BRAKED AND TRIED TO SWERVE TO THE SIDE TO MISS THE SUV BUT WAS UNSUCCESSFUL. HE SLAMMED INTO THE REAR OF THE SUV. THE SUV SUFFERED MINOR DAMAGE. OUR VEHICLE SUFFERED SIGNIFICANT FRONT END DAMAGE AND WAS LATER TOTALED. NO AIRBAGS DEPLOYED IN OUR CAR.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11204017April 26, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STARTED TO JERK VIOLENTLY. THE CONTACT STATED THAT THE FAILURE ONLY OCCURRED WHEN THE ENGINE WAS WARM. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE AIR INTAKE FAILED AND AFFECTED THE VALVE COVER AND ALL THE COMPONENTS. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203778April 25, 2019
STEERING
THE STEERING COLUMN ADJUSTMENT LOCK DOES NOT LOCK PROPERLY. WHEN I SET THE WHEEL WHERE I WANT IT DROPS TO THE NEXT SETTING AND WHILE DRIVING IT DROPS ON ITS OWN. THIS MAKES ME SWERVE, SOMETIMES AT HWY. SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203353April 24, 2019
AIR BAGS, SERVICE BRAKES
I WAS DRIVING ABOUT 35 MPH ON A CITY STREET WHEN THE PERSON IN FRONT OF ME SLAMMED ON THEIR BRAKES THE FIRST TIME I HIT THE BRAKE AND THE CAR STOPPED THE NEXT TIME I HIT THE BRAKE IT WAS HARD AND DIDN'T STOP THE CAR CAUSING ME TO CRASH INTO THE VEHICLE IN FRONT OF ME, THE AIR BAG DID NOT DEPLOY AND I THINK IT SHOULD HAVE, CAUSING MY HEAD TO SLAM INTO THE STEERING WHEEL CAUSING ME TO BITE MY TONGUE IN HALF. I HAVE CONTACT CHEVROLET AND GM MULTIPLE TIMES AND THEY WON'T DO ANYTHING THEY LITERALLY HAVE NOT CARED ONE BIT. I BELIEVE THEIR IS A PROBLEM WITH THE BRAKING SYSTEM OR THE VACUUM SYSTEM IN THE BRAKES AND I AM NOT THE FIRST PERSON THAT THIS HAS HAPPENED TO IN A CRUZE, I LOOKED IT UP AFTER IT HAPPENED AND I FOUND A FEW OTHER STORIES OF THE SAME THING HAPPENING.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11203387April 24, 2019
AIR BAGS, STRUCTURE:BODY, SEATS
CAR WAS HIT ON BACK DRIVERS DOOR AND WHEEL WELL, IT PUSHED THE BACK BOTTOM SEAT IN. CAR SPUN THREE TIMES IN THE RAIN AND NONE OF THE 10 AIR BAGS DEPLOYED. I HIT MY HEAD ON THE SIDE DRIVERS WINDOW 3 TIMES DUE TO SIDE SEAT AIR BAGS NOT DEPLOYING. GM CAME OUT WHILE CAR WAS IN AUTO SHOP PUT SOME MACHINE ON IT TO ADDRESS MY ? WHY AIR BAGS DID NOT DEPLOY WHEN IT WAS HIT HARD ENOUGH TO PUSH CAR FRAME IN AND SPIN WHOLE CAR THREE TIMES. THEY TOLD BODY SHOP THAT IT WAS HIT IN SUCH A WAY THE TWO SEAT AIR BAGS WERE NOT SENSORED. I HAVE NOT FELT SAFE IN CAR SINCE. CAR WAS ON A RUAL STREET WHEN HIT AT ABOUT SPEED OF 40 MILE AN HOUR. I CAN EMAIL PICTURES OF CAR DAMAGE IF NEEDED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11203431April 24, 2019
WHEELS
OWN A 2018 CHEVY CRUZE, PURCHASED OFF SHOWROOM FLOOR IN JULY 2018. SINCE THEN THE TIRES HAVE ALL BEEN REPLACED 3 TIMES DUE TO BLOW OUTS OR BULDGING. THAT IS 12 BRAND NEW TIRES IN LESS THAN A YEAR! WHEN RECEIVED A BLOW OUT THE CAR WAS IN MOTION. THE TYPE OF TIRES ARE HANKOOK VENTUS V2 205/50/R/17. THE DATE SPAN IS APPROXIMATELY JANUARY TO THE PRESENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203028April 23, 2019
POWER TRAIN
TRANSMISSION ISSUES IN THESE CARS AND GENERAL MOTORS ONLY MADE THEM FOR ONE YOUR KNOWINGLY THERE WAS AN ISSUE AND DON'T WANT TO RECALL THE ISSUE. THESE TRANSMISSIONS ARE SUPER EXPENSIVE DUE TO ONLY BEING MADE FOR ONE YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202971April 22, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
CAR SEEMS TO STALL WHILE DRIVING (RECURRENT/ CONSTANT PROBLEM FOR 4 MONTHS: CAR HAS < 65K MILES). ENGINE/ LOSS OF STABILITRACK LIGHTS COME ON AND ENGINE REVS HIGH WITHOUT SPEED. LIGHTS ON RADIO BLINK AND ENGINE/OIL/ COOLANT LEAKS. DESPITE ATTEMPTS TO FIX PROBLEMS, CAR CONTINUES TO STALL OUT, LEAVING DRIVER STRANDED IN ROADWAY. ENGINE REBOOTS ARE TEMPORARY FIX, BUT THE COMPUTER SEEMS TO BE TAKING OUT SYSTEMS 1 BY 1. GM SPECIALIST HAD CAR FOR 2 WEEKS IN JANUARY & COULD NOT SOLVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202716April 21, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
A WEEK OR SO AGO WHILE DRIVING HOME FROM WORK ON THE INTERSTATE THE INSTRUMENT CLUSTER WENT DARK AND THE DISPLAY IN THE CENTER OF IT COMPLETELY SHUT OFF. I FINISHED THE REMAINING 30 MINS. OF MY DRIVE WITHOUT IT RETURNING TO NORMAL(LIGHTS OFF DISPLAY REMAINED OFF). I DIDN'T HAVE ANY MORE ISSUES UNTIL TODAY. THIS AFTERNOON I DROVE TO A FAMILY GET TOGETHER AND WHILE STILL IN THE CITY MY INSTRUMENT CLUSTER PLUS MY RADIO DISPLAY STARTED TO RANDOMLY SHUT OFF THEN COME BACK ON AFTER A SECOND OR TWO SOMETIMES CONTINUOUSLY FOR 10-20 SECONDS AND ONCE FOR AROUND 30 SECONDS. EACH TIME THEY WENT OFF THE SPEAKERS WOULD SHUT OFF TOO AND I'M NOT SURE IF THE TURN SIGNALS WORKED DUE TO THE LACK OF A DISPLAY AND AUDIO. ONE INSTANCE I ALSO ENCOUNTERED EITHER REDUCED POWER STEERING OR COMPLETE LOSS OF IT FOR SEVERAL SECONDS WHILE LOSING POWER TO THE DISPLAYS AND REGAINING IT APPROXIMATELY 15 TIMES OVER ABOUT A 30 SECOND TIMEFRAME. AFTER THAT I GOT A STABILITRAK MESSAGE BUT STEERING WAS NORMAL FOR THE REST OF THE DRIVE. HOWEVER THE CLUSTER, RADIO DISPLAY, SPEAKERS, ETC. CONTINUED TO RANDOMLY TURN OFF FOR A SECOND OR TWO THEN COME BACK ON. WHEN WE LEFT THE GATHERING WITHIN A MINUTE OF STARTING THE CAR(HADN'T EVEN MADE IT OUT OF THE DRIVEWAY) EVERYTHING STARTED SHUTTING DOWN THEN COMING BACK ON JUST LIKE EARLIER BUT STEERING WASN'T EFFECTED AGAIN AND NO STABILITRAK MESSAGE ON THE WAY HOME EITHER. TODAY THE DRIVE STARTED IN A CITY THEN WAS OPEN HIGHWAY FOR ABOUT 20 MINS. AND THE GATHERING WAS AT A HOUSE ON THE OUTSKIRTS OF A TOWN. THE LOSS OF POWER TO THE THINGS I MENTIONED ABOVE SEEMED TO BE COMPLETELY RANDOM AND WERE NOT EFFECTED BY SPEED, STOP AND GO TRAFFIC, OR OPEN HIGHWAY. THE ONE TIME STEERING WAS EFFECTED I WAS TAKING OFF AT A STOP LIGHT BUT IT'S HARD TO SAY IF THAT WAS A FACTOR SINCE NONE OF THE OTHER STOPS WERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197291April 19, 2019
ENGINE
SIGNIFICANT COOLANT LEAK CAUSING ENGINE TO OVERHEAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197300April 19, 2019
ENGINE
MY CHEVY CRUZE LT WILL SHOW A MESSAGE ON THE DASH READING AC OFF DUE TO HIGH ENGINE TEMP. AND ANOTHER MESSAGE SAYING ENGINE OVERHEATING IDLE ENGINE. NO MECHANIC CAN FIGURE OUT THE ISSUE AND THIS PROBLEM HAS BEEN HAPPENING THE LAST TWO YEARS 2018 AND THIS YEAR 2019. MY AC IS NOT TURNED ON WHEN THIS MESSAGE APPEARS. IT TAKES ALL MY RADIATOR FLUID FROM THE RESERVOIR LEAVING MY FLUID EMPTY. THERE ARE MANY COMPLAINTS ONLINE THROUGH FORUMS REGARDING THE SAME PROBLEM OTHER CHEVY CRUZE OWNERS ARE HAVING AS WELL. HUNDREDS OF THOUSANDS OF PEOPLE ARE HAVING THE SAME PROBLEM I HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197012April 17, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
NHTSA IS NUMBER 11192482 SAME PROBLEM AS THIS CUSTOMER RAIDO SHUTS OFF WHILE DRIVING THEN KEY FOB WILL NOT LOCK THE CAR AFTER PULLING THE KEY OUT AFTER THIS HAPPENS NOTHING WILL LOCK OR TURN ON.PUT THE KEY IN AND IT WILL LOCK UP THE KEY IN THE INGISHON AND NOT EVEN GET INTO THE ON POSITION ( IV MADE CORRECTIONS TO THE NHTSA NUMBER )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197008April 17, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
NHTSA IS NUMBER 11193552 I HAVE THE SAME PROBLEM AS THIS CUSTOMER TO THE T. THE CARS RADIO WILL SHUT OFF WHILE DRIVING AFTER I TAKE THEY KEY OUT WHILE PARKED THE KEY FOB WILL NOT LOCK THE CAR AND THEN IF PUT INTO THE INGISHON IT WILL EAT THE KEY AND LOCK UP . THIS IS A COMMON PROBLEM THAT NEEDS TO BE LOOKED INTO THERE SHOULDN'T BE A YOUTUBE VIDEO WITH 50K VIEWS ON HOW TO GET YOUR CAR KEY OUT OF THE INGISHON AFTER THE ELITRICAL PROBLEMS. PLEASE FULLY READ NHTSA NUMBER 11193552 REPORT AS IT IS THE MOST DETAILED AND RELIABLE SOURCE OF INFO FOR THIS PROBLEM . IT HAPPENS MORE OFTEN THEN ONCE SO THE DATE WHEN THIS HAPPEND WILL BE THE LATEST ACCORNCE OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197061April 17, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
MY CHECK ENGINE KEEPS GOING ON AND OFF AND WHEN COMES ON GIVE OUT POWER LITTLE BY LITTLE TILL MY ENGINE REDUCE POWER COMES UP AND GIVES OUT AND ALMOST CRASHED ON FREEWAY SERVAL TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196638April 16, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING BETWEEN 25 TO 50 MPH, THE AIR BAG AND SERVICE AIR BAG WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 118,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196181April 15, 2019
ENGINE
COOLANT LEAK FROM THERMOSTAT HOUSING OCCURING SLOWLY OVER TIME. DEPLETED COOLANT RESERVOIR CAUSED THE ENGINE TO OVERHEAT AFTER DRIVING FOR ABOUT SEVEN MINUTES. THE VEHICLE WAS THEN PULLED OVER ON THE FREEWAY SHOULDER AND THE COOLANT ADDED. MESSAGES SUCH AS "AC OFF DUE TO HIGH ENGINE TO HIGH ENGINE TEMP" "HIGH COOLANT TEMP" "ENGINE TEMP HIGH-IDLE ENGINE" APPEARED WITH NO RESOLUTION. THERMOSTAT HOUSING WAS NOT CONNECTED AND SPEWING COOLANT ONTO OVERHEATING ENGINE CAUSING SMOKE/STEAM. VEHICLE WAS REQUIRED TO BE TOWED FROM THE LOCATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196585April 15, 2019
SERVICE BRAKES
WHEN STOPPING, AN INITIAL PRESS OF THE BRAKE PEDAL WOULD NOT ENGAGE BRAKE LIKE USUAL. HAD TO PUSH ALL THE WAY DOWN TO GET THE VEHICLE'S BRAKES TO ENGAGE. THIS HAS HAPPENED THREE TIMES, EACH TIME THE VEHICLE WAS IN MOTION, DRIVING UNDER 20MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195697April 11, 2019
UNKNOWN OR OTHER
I HAVE A 2012 CHEVY CRUZE 6 SPEED MANUAL TRANSMISSION. WHEN DRIVING AND BARLEY ACCELERATING IN 3RD GEAR IT GRINDS AND POPS OUT OF GEAR. ONLY 3RD GEAR NO OTHER ISSUES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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