Chevrolet Bolt EV Complaints

185 consumer complaints on file.

#11589044May 16, 2024
POWER TRAIN
Car stalled suddenly on road. Can’t change to any driving gear, only neutral. Towed to dealer, diagnose indicated wiring harness was the cause. Expensive fix for ~$400 part with ~$3200 labor cost in addition to dangerous sudden stall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588509May 13, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Chevrolet Bolt EV. The contact stated that while driving at 15 MPH, the vehicle failed to stop as needed, and struck a pole. The contact stated that the Forward Collison Avoidance feature failed to stop the vehicle. The contact was unaware of a warning light being illuminated. The vehicle was not towed. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the Forward Collision Avoidance was inoperable. The vehicle was repaired; however, the contact was advised to take the vehicle to a dealer to get the Forward Collision Avoidance system repaired. The dealer was made aware of the failure; however, the contact received no assistance. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583735April 18, 2024
UNKNOWN OR OTHER
I had service on my vehicle and was told by Chevrolet Service Center that vehicle could not be released for safety reasons because my vehicle could not accept download installed in vehicle. After three weeks of certified Service Center and GM TACS engineers and techs communicating back and forth, I was told the originator of download offered the download does not work for Chevrolet Bolts EV. Questions remain: 1. What was in the download? Was it limited to 2023 Chevrolet Bolt EV's or other years, models of Bolt EV's as well?? I have invoice to attach
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581290April 5, 2024
EQUIPMENT
The GM portable charger has two pigtails for using either 120V Level 1 or 240V Level 2 charging. My complaint is that the GM charging unit will default to 120V Level1 charging without any fault/warning indication if one phase of the 240V circuit fails. I had a 240V dedicated service installed so that I could charge my EV at 240V Level 2 charging rates. The charging rate didn't seem to improve after plugging the charger into the 240V outlet, but I assumed that was due to current limitations of the GM portable charging unit. I happened to check the charging rate as displayed on the infotainment unit and discovered that I was actually charging at "120V Level 1" even though I was plugged into the 240V outlet. I discovered that a fuse had blown on one of the phases of the service and after analyzing my electric utility bills realized that the fuse must have blown immediately. I didn't check the fuses before because the charger light was on and I assumed everything was ok. I've uploaded some photos of the electrical fault. Being a new EV owner and naive to charging rates and levels, I was unaware of the issue. The pigtails for the GM portable charger should have an 'identifier' circuit that allows the charger to determine if the service connection matches the expected capabilities and provide some type of fault or warning indication.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574601February 28, 2024
SERVICE BRAKES
2023 Chevy bolt has a hand 'regenerative brake'. I was using it while driving in traffic. My speed was around 40 mph when the car in front of me abruptly stopped. The distance between us was approximately 30 ft. I immediately switched from hand brake to foot brake and the pedal felt soft and there was a delay in response to foot brake. I rear ended the vehicle in front of me causing damages to both vehicles. This had happened in August 2023. I called the manufacture to let them know what happened and they told that they will pass the information. I made a call to them in December of 2023. My vehicle was not inspected for this issue as I am not sure who can help me with this problem. There were no warning lights before the accident. Ever since the accident I have tested switching from 'hand brake' to foot brake and always feel a softer pedal and a slight delay in response. I believe this issue was a main factor for the accident as in my over 10 years of driving experience I have never had an accident before. I believe that the 'hand brake' is using electric motor while foot brake uses regular hydraulic system and they are not adjusted properly when are switched in between.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11572166February 15, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Chevrolet Bolt EV. The contact stated while driving approximately 40 MPH, the "Reduced Propulsion Power" warning light illuminated, and a warning chime sounded. The contact was able to drive back to the residence. The contact called a local dealer who advised her not to drive the vehicle and to have the vehicle towed to the dealer. The contact stated that the dealer was unsure if the battery could be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 21V650000 (Electrical System) and stated that the system was to monitor the condition of the battery and related the failure to the safety campaign. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569705February 3, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, VEHICLE SPEED CONTROL
I was driving 72 mph, and went to accelerate to 75 mph to set my cruise control. As soon as I stepped on the accelerator pedal, my 2022 Chevy Bolt EUV jerked violently and immediately applied braking to car to take it from 72 mph to about 30 mph within 1 second. Had someone been behind me I would have been rear ended. I was able to pull over to the shoulder of the road, and put my car into park. I was unable to turn off the vehicle or shift into any gears (reverse, neutral, drive). The car displayed a warning on dash "power drive train malfunction pull over safely". There was no warning for the sudden deceleration and is a serious safety risk and concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566234January 18, 2024
SERVICE BRAKES, AIR BAGS
The contact rented a 2023 Chevrolet Bolt EV. The contact stated that while driving approximately 30 MPH the driver depressed the brake pedal but the vehicle did not stop and crashed into the rear of a second vehicle. The contact indicated that during the crash the vehicle was low on electrical charge and was being operated in the "One Pedal" mode and the the air bags did not deploy. The rear passenger seated on the passenger side sustained an injured neck which did not require medical treatment. A police report was taken at the scene and the vehicle was driven away from the scene. The cause of the failure was not determined. The rental company was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11565904January 17, 2024
FUEL/PROPULSION SYSTEM
Electronic drive unit fault, Auxilary transmission pump needs to be replaced. It’s a brand new vehicle and this is a very common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562910January 1, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Sudden rapid acceleration of car while parking vehicle on December 20, 2023 at approximately 2:00pm. The sudden rapid acceleration caused the vehicle to jump a curb and hit the base of the light pole damaging the right front of the car. Car was towed to the dealership and is currently there. If the car had not hit the base of the light pole, the car could have continued on into a driving lane possibly striking another car or pedestrian. To date , 12/31/23, the car has not been inspected to my knowledge. There was no warning lamps or messages. While reaching down to push the Park button, the engine, which is normally quiet, made a loud whirring noise and then lurched forward.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11562166December 27, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
About 1 month ago I picked up my daughter from school. Just as we exited the parking lot, there was nothing in front and the brakes came on and the car turned off and would not restart for a few minutes. The same day, we were on the way home I was traveling about 35mph. All of a sudden the brakes came on again. This time there was nothing in front but many cars behind, so I floored the accelerator the car tires screeched. I was less than a mile from home and made it without incident. The dealership is unable to reproduce or review the logs because the vehicle stopped logging everything since December 4th. The car is in my driveway and I don't trust it can safely be driven. The dealership is not helpful by telling me to just monitor the situation and bring it in if it happens again. I am seeing on the internet that there are many people experiencing this exact problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560134December 14, 2023
STEERING
2022 Chevy Bolt, less than 10,000 miles. Problem began 11/24/23. Steering wheel locks up at low speeds, gives warning "Steering Assistance reduced" at higher speeds. At low speeds, steering wheel turns only a small amount before it clicks and stops. Very dangerous in tight parking lots or trying to turn left or right from a stop - takes multiple tries to get steering wheel to turn, and sometimes it jerks back in the opposite direction. Took it to dealer, they said steering column needs to be replaced. Did not have an accident or hit anything prior - I think the column is defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558682December 6, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
When I use the windshield washer fluid some of the vapors gets in the cabin. The fluid contains methanol and it is highly toxic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558243December 3, 2023
EXTERIOR LIGHTING
I have a 3 month old Chevy Bolt EV. I like this car. I rarely have any accidents. I am a safe driver. I was hit hard from behind driving while stopped. I was driving on a crowded freeway in Austin TX in stop and go traffic. This was a hard hit that broke the rear bumper and bent the rear frame of the car. The Chevy Bolt rear brake lights are only low on the bumper and not in the expected tail light location. There is a pattern of this accident with this car. I am concerned that this is a usual event in a car with rear brake light issues. I think the lack of visibility of the rear brake light contributed to the accident. This is out of my control. This should be fixed for safety before more accidents happen.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11558150December 3, 2023
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
On 11-17-23 someone rear ended me making me lose control of the vehicle and getting off the road into the woods and eventually hitting a tree, the airbags did not deploy, the car is equipped with OnStar system from Chevrolet as a safety feature in which as soon as there is a collision I supposed to get a call from an advisor so they could call an ambulance and a towing service, it's included in my monthly payment, but that did not happen, no one called me to check on me also the braking system should have prevented me from hitting a tree, the safety system failed
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11555423November 16, 2023
AIR BAGS, ELECTRICAL SYSTEM
The contact owns a 2023 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 23V567000 (Air Bags, Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551855October 25, 2023
EXTERIOR LIGHTING
Rear brake lights that illuminate upon braking are embedded low in the bumper of the vehicle, NOT in a location "commonly expected" by motorists. Rear red taillights are in fact conventionally-located upon the vehicle, but they do not illuminate when brakes are applied. They only light up when the headlights are turned on. As a result, the potential for being rear-ended is elevated due to insufficient warning / poor visibility for any motorist following behind. It is my understanding this vehicle was redesigned after it was first introduced, and the rear brake illumination lights were relocated to their current position. In my opinion, this redesign is unsafe. A recall should be issued to require larger rear "conventionally-located" taillights function as actual brake lights, not just lights that illuminate only when the headlights are turned on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551557October 24, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Chevrolet Bolt EV. The contact stated while attempting to charge the vehicle, the charging system failed to charge the vehicle adequately. The contact stated that shortly after beginning to charge the vehicle, the vehicle overheated after 30 minutes, and the charging light turned from blue to red. The contact then had to disconnect the charger. The vehicle was taken to the dealer who was unable to determine the cause of the failure with the charging unit. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549415October 11, 2023
ELECTRICAL SYSTEM, ENGINE
Was sitting at a stop light when I accelerated on green I felt a lurch, it felt like someone had hit me from behind. Within 15 seconds of acceleration this light came on, a car with an exclamination point on it, and said to pull over ASAP. Car would not go any faster than 30mph and luckily I was not on an interstate or major highway. I was able to pull over in a parking lot and at that time the car was disabled. I could not put it in driver or reverse and it did not want to turn off I had to open the door to turn it off. On Star diagnostics said it was the electric drive unit not preforming as expected, codes P0A3F and P0A40. Car would not move and luckily it was daylight in the area I was at, at night this would have been bad as I would have feared for my safety as a female alone in a car that would not go. Car had to be towed to dealership and from the dealer "drive motor position sensor erratic. Found bulletin 19-NA-220 to replace engine harness (42840881 2525C F-HARNESS) for this concern due to improper instatallation of harness causing issues due to terminal damage".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548160October 4, 2023
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
Vehicle stopped while driving down the road lost power threw up multiple codes and was stuck in the middle of the roadway!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Bolt EV