CAN-AM Spyder Complaints (2011)

34 consumer complaints on file.

#11537557August 9, 2023
ENGINE, FUEL/PROPULSION SYSTEM
This vehicle emits raw fuel fumes under pressure while driving and after parked for up to 45 minutes. Sometimes can her the fuel boiling in the fuel tank. If parked n a garage and any spark is near the vehicle will blow up. If parked outside the fumes are overpowering and if someone drops a cigarette nearby there will be an explosion.. I have contacted the local BRP Can A, dealer and they refuse to look at or repair due to liability concerns. I contacted BRP AND RECEIVED A CASE NUMBER 2 months ago and they have and continue to address the dangerous problem. The vehicle is a time bomb and I can not use the vehicle at all due to safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498186December 20, 2022
STEERING
THE DEALER TOLD ME IT IS MY "DYNAMIC POWER STEERING UNIT" I HAD A LIGHT COME ON TELLING ME TO CHECK MY DPS!! I FIRST MENTION THIS TO THE DEALER AND THEY SAID I NEEDED A NEW BATTERY WHICH THAT WASN'T THE PROBLEM!! THERE WAS A SAFETY CAMPAIGN IN JULY 2009!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442314December 1, 2021
POWER TRAIN
While driving vehicle it will randomly shift into reverse. It first happened 8/ 2021 Dealer replaced reverse actuator It was returned the following week for the same problem, We got it back and a month later and it has done it again BRP has acknowledged the problem because there was another vehicle that has had the same or similar problem. They have manufactured a new part to fix this issue. I cannot stress enough how dangerous it can be to have your vehicle to drop into reverse as you are driving at 30 to 40mph. I dont understand how BRP does not see this as an important issue to be addressed. It remains to be seen whether they are going to charge for this or not. As long as bike has been in the shop I feel it should be on them not me as I have already spent $1800 to fix this problem and still not fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320128April 3, 2020
POWER TRAIN
I COMPLETED THE FIRST OIL CHANGE ON MY 2011 RT TRIKE (MOTORCYLE) (I PURCHASED IT FROM A DEALER USED SO IT MAY BE THE FIRST OIL CHANGE EVER PERFORMED SINCE IT ONLY HAS 3500 MILES. I FOUND A SMALL SCREW( LIKE A HEX SCREW) PART INSIDE THE OIL PAN MAGNET. SEE THE ATTACHED PHOTO. NO AWARE THAT THE ENGINE IS SELF DESTROYING FROM THE INSIDE. IT IS A SMALL BLACK COLOR BOLT A BIT LARGER THAN A RICE GRAIN IT HAS THREADS ON THE OUTISIDE AND A HEX IMPRESSION ON ONE SIDE AND IT DOES NOT APPEAR TO HAVE BEEN DAMAGED SINCE IT WAS STUCK TO THE OIL PAN PLUG MAGNET ALL THIS TIME. AFTER FURTHER READING THE SPYDER OWNERS FORUM WE LEARNED THIS SITUATION HAS HAPPENED TO OTHER OWNERS. IN THE NEW ONES THE BRP COMPANY PAID FOR THE ENGINE REPAIR BECAUSE THEY WERE UNDER WARRANTY. MINE HAS EXPIRED WARRANTY BUT ONLY HAS 3700 ORIGINAL MILES IN THE ODOMETER. THE SMALL SCREW IS A PART THAT REGULATES THE AMOUNT OF OIL FLOW INTO THE REAR CYLINDER HEAD. THIS IS A TWO CYLINDER ENGINE. A DEALER CONTACTED THE BRP COMPANY AND THEY REFUSED TO COVER THE COST OF THE REPAIR. THE ENGINE APPERAS TO STILL OPERATE CORRECTLY BUT SOME OF THE INFORMATION POSTED MENTIONS THAT THE ENGINE WILL EVENTUALLY START LEAKING OIL ALONG ONE OF THE CILINDER HEADS GASKETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164894January 7, 2019
POWER TRAIN
I OWN A 2011 CANAM SPYDER RT SM5 AND HAVE BEEN EXPERIENCING A PROBLEM WITH THE BIKE GOING INTO REVERSE WHILE SHIFTING. I FOUND A RECALL LETTER CONCERNING THIS ABOUT THE "REVERSE ACTUATOR CABLE", ON RECALL FOR THE 2011 MODELS, BUT WHEN I PUT MY VIN # IN IT COMES UP AS "NO RECALLS ". I'M CLEARLY HAVING THIS PROBLEM FOR OVER 6 MONTHS NOW AND NEED TO KNOW HOW TO GO ABOUT GETTING THIS REPAIRED UNDER THAT RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040912October 29, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 CAN-AM ROADSTER SPYDER RT MOTORCYCLE. WHILE DRIVING 35 MPH, THE ENGINE FAILED AND FLAMES APPEARED UNDER THE MOTORCYCLE NEAR THE ENGINE AREA. THE CONTACT WAS ABLE TO MOVE SAFELY ONTO THE ROAD SHOULDER. THE FIRE DEPARTMENT ASSISTED TO CONTAIN THE FIRE AND A FIRE REPORT WAS FILED. THE MOTORCYCLE WAS TAKEN TO A TOW YARD. THE MOTORCYCLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,935.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11032072October 6, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 CAN-AM ROADSTER SPYDER RT MOTORCYCLE. WHILE DRIVING 35 MPH, THE ENGINE FAILED AND FLAMES APPEARED UNDER THE MOTORCYCLE NEAR THE ENGINE AREA. THE CONTACT WAS ABLE TO MOVE SAFELY ONTO THE ROAD SHOULDER. THE FIRE DEPARTMENT ASSISTED TO CONTAIN THE FIRE AND A FIRE REPORT WAS FILED. THE MOTORCYCLE WAS TAKEN TO A TOW YARD. THE MOTORCYCLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,935...UPDATED 11/06/17 *BF UPDATED 11/13/2017*JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10747784August 11, 2015
ENGINE
I HAD AN ANTIFREEZE LEAK FROM THE COOLANT RESERVOIR WHICH LEAKED ANTIFREEZE ALL OVER THE GROUND AND ONTO THE TIRES. UPON GOOGLING THE ISSUE I FOUND OUT THAT THIS WAS A VERY COMMON ISSUE WITH THE COOLANT OVERFLOW TANK LEAKING FROM THE BACKSIDE OF THE TANK, SO COMMON THAT BRP (CAN-AM) MADE A NEW VERSION OF THE COOLANT OVERFLOW TANK THAT IS REINFORCED IN THAT AREA TO SOLVE THE ISSUE. UPON CONTACTING BRP (CAN-AM) THEY STATED THEY WERE NOT ISSUING A RECALL ON THIS ITEM AND I WOULD HAVE TO PURCHASE IT FROM A DEALER. I BELIEVE DO TO THEM KNOWING ABOUT THE ISSUE, MAKING A REPLACEMENT TANK TO SOLVE THE ISSUE, THAT THIS SHOULD BE COVERED UNDER SOME TYPE OF RECALL DO TO THEIR KNOWLEDGE OF IT AND THAT IT LEAKS ANTIFREEZE ONTO THE GROUND WHICH THEN CAN CAUSE THE TIRES TO LOSE TRACTION CAUSING AN ACCIDENT. THIS ISSUE IS ON SEVERAL WEBSITES AND FORUMS WHEN YOU DO A SEARCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735184July 20, 2015
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CAN-AM SPYDER RT. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED STRONG FUEL FUMES AROUND THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE ABS AND THE EBD DEFAULT WERE DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,200. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10651139October 29, 2014
FUEL/PROPULSION SYSTEM
SPYDER RT EMITS GASOLINE FUMES FROM EVAPORATIVE EMISSION CONTROL SYSTEM VENT HOSE. FUMES ARE EVIDENT WHEN BIKE IS SHUT DOWN. IN HOT WEATHER IT IS NOTICEABLE EVEN WHEN SITTING STILL AT A STOP LIGHT OR STUCK IN TRAFFIC. FUMES OFTEN CONDENSE AROUND THE BOTTOM LIP OF THE VENT HOSE WHEN THEY HIT THE COLDER AIR. THE CONDENSATE COLLECTS AROUND THE LIP AND EVENTUALLY DRIPS OFF. THE MILEAGE AND DATE NOTED ABOVE ARE APPROXIMATELY WHEN I FIRST REQUESTED THE DEALER TO CHECK THE SYSTEM. PRIOR TO THIS TIME THE FUMES WERE A MINOR ANNOYANCE BUT HAD NOW GOTTEN CONSISTENTLY WORSE. THE PURGE VALVE WAS FOUND TO BE WORKING PROPERLY. A MONTH LATER AT ABOUT 30,000 MILES I AGAIN HAD THE DEALER CHECK THE ENTIRE SYSTEM AND IT WAS FOUND WORKING PROPERLY IN SPITE OF THE FUMES. I PAID TO REPLACE THE CANISTER AND PURGE VALVE AS I HAD TO TRY SOMETHING. AS EXPECTED, REPLACEMENT HAD NO EFFECT ON THE PROBLEM. IN DECEMBER OF 2013 AT ABOUT 31,000 MILES I AGAIN HAD DEALER CHECK ENTIRE SYSTEM. I UNDERSTAND THEY EVEN HAD BRP CONSULTATION ON THE PROCEDURE TO FOLLOW. ONCE AGAIN, ALL ELEMENTS OF THE SYSTEM WERE FOUND WORKING PROPERLY AND THE CONCLUSION FROM BRP WAS "THAT'S THE WAY IT IS". THE FUMES CONTINUE TO THIS DAY, NOW OCTOBER 2014 AND OVER 38,000 MILES. I DISSECTED THE REMOVED CANISTER TO SEE HOW IT WORKS AND THE CONDITION IT WAS IN. AFTER 30K MILES IT WAS SEEMINGLY PERFECT. THE ACTIVATED CHARCOAL WAS TOTALLY DRY AND IN GOOD APPEARANCE, CONFIRMING TO ME THAT THE PROBLEM IS NOT CAUSED BY LIQUID FUEL "SLOSHING" THROUGH THE HOSE FROM THE TANK TO THE CANISTER AND CONTAMINATING THE CHARCOAL. THE WAY THE HOSE ON MY 2011 RT IS ROUTED, I CONSIDERED LIQUID FUEL GETTING INTO THE CANISTER TO BE VIRTUALLY IMPOSSIBLE AND MY DISSECTION OF THE CANISTER CONFIRMED THAT WAS NOT THE CASE. PHOTOS OF THE INSIDE OF THE CANISTER AND CHARCOAL ARE AVAILABLE SHOWING THE GOOD CONDITION AFTER 30K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650686October 28, 2014
FUEL/PROPULSION SYSTEM, ENGINE
FUEL IN TANK BOILS. SPYDER CONSTANTLY SMELLS OF LEAKING FUEL WHILE RIDDING. FUEL DRIPS, MORE OFTEN THAN NOT, WHEN PARKED. BOTH DURING AND AFTER A RIDE. THE COMPLETE EMISSIONS SYSTEM WAS REPLACED(UNDER WARRANTY) AND ALL OF THE PREVIOUSLY MENTIONED PROBLEMS RETURNED WITHIN A HUNDRED MILES OR SO. ENGINE COMPARTMENT HEAT IS SO HIGH IT CAUSED PREMATURE DEGRADING OF FUEL LINES. WHICH RESULTED IN MULTIPLE FUEL LEAKS WHERE FUEL LINE CLAMPS ARE USED. NOTE: THESE LEAKS WERE ALL IN THE IMMEDIATE VICINITY OF EXHAUST HEADERS. WHEN RIDDEN IN HIGHER AMBIENT TEMPS THE ENGINE COMPARTMENT HEAT IS SO HIGH IT CAUSES BURNS TO YOUR THIGHS, WHEN WEARING PROPER RIDING APPAREL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650704October 28, 2014
ENGINE, FUEL/PROPULSION SYSTEM
AFTER RIDING THE 2011 CAN AM SPYDER RTS/SE5 AND PARKING IT IN THE GARAGE, A STRONG FUEL SMELL ODOR LINGERS FOR APPROXIMATELY 3 HOURS BEFORE IT DISSIPATES. WHILE RIDING THE 2011 CAN AM SPYDER RTS/SE5 IN CITY OR HIGHWAY TRAFFIC, AN EXTREME HEAT CAN BE FELT FROM UNDER THE SEAT AREA. THE HEAT IS SO BAD THAT IT HAS LEFT FIRST DEGREE BURNS ON THE INNER THIGH AND KNEE AREAS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10650735October 28, 2014
ENGINE, FUEL/PROPULSION SYSTEM
1. AFTER RIDING THE 2011 CAN AM SPYDER RTS/SE5 AND PARKING IT IN THE GARAGE, A STRONG FUEL SMELL ODOR LINGERS FOR APPROXIMATELY 3 HOURS BEFORE IT DISSIPATES. 2. WHILE RIDING THE 2011 CAN AM SPYDER RTS/SE5 IN CITY OR HIGHWAY TRAFFIC, AN EXTREME HEAT CAN BE FELT FROM UNDER THE SEAT AREA. THE HEAT IS SO BAD THAT IT HAS LEFT FIRST DEGREE BURNS ON THE INNER THIGH AND KNEE AREAS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10638483September 23, 2014
STRUCTURE:BODY, VISIBILITY:WINDSHIELD
THE WINDSHIELD IS MOUNTED ON THREE STRUTS -- THE MIDDLE ONE CONTROLS THE UP AND DOWN POSITION OF THE SHIELD AND HOLDS IT IN POSITION; THE OUTER TWO MOVE FREELY UP AND DOWN WITH NO RESTRAINT. THE CENTER STRUT BROKE CAUSING THE WINDSHIELD TO SUDDENLY FLY UP AND BACK AND THEN SETTLE IN AGAINST THE FRONT OF THE MOTORCYCLE. IN THAT POSITION, FULL WIND FORCE IS DIRECTED AGAINST THE RIDER AND PASSENGER. FURTHER, THE OUTER TWO STRUTS ARE FREE TO MOVE UP AND DOWN SO ANY PASSING TURBULENCE SUCH AS ANOTHER CAR OR TRUCK CAUSES THE WINDSHIELD TO LITERALLY FLAP IN THE BREEZE. I AM FILING THIS COMPLAINT ONLY NOW BECAUSE ON 09/20/2014 I OBSERVED THAT THE NEW REPLACEMENT STRUT WAS CRACKED OVER HALF-WAY THROUGH. THERE ARE APPROX 8475 MILES ON THE NEW REPLACEMENT STRUT (TOTAL MILEAGE ON VEHICLE 37575). I CONSIDER THIS A SAFETY ISSUE AS THE UNEXPECTED TOTAL FAILURE OF THE STRUT AND THE WINDSHIELD SUDDENLY FLYING UP AND BACK COULD EASILY CAUSE THE RIDER TO SWERVE OR REACT IN SOME WAY AND CAUSE AN ACCIDENT. IT IS APPARENT FROM MY HAVING TWO FAILURES THAT BRP (THE MANUFACTURER OF CAN AM MOTORCYCLES) HAS NOT IMPROVED THE DESIGN, MATERIAL OR MANUFACTURE OF THESE SIMPLE STRUTS. THIS CONCLUSION IS SUPPORTED BY THEIR NOT HAVING CHANGED THE PART NUMBER FOR THE 2011 AND 2012 MODEL YEARS NOR THE PART NUMBER OF THE REPLACEMENT PART FOR THOSE YEARS. THIS CONCLUSION IS FURTHER SUPPORTED BY THE EXPERIENCE OF OTHER RIDERS OF THIS MOTORCYCLE WHO HAVE REPORTED FAILURES ON THE INTERNET FORUMS, IN SOME CASES HAVING FAILURE OF THE REPLACEMENT STRUT AS WELL AS THE ORIGINAL, JUST AS I HAVE. FURTHER SUPPORT IS EVIDENCED BY MY DEALERSHIP TECHNICIAN WHO IS REPLACING THE CURRENT PARTIALLY CRACKED STRUT INFORMING ME THAT HE HAS REPLACED BROKEN STRUTS ON THIS MODEL MOTORCYCLE FOR OTHER CUSTOMERS. I DO NOT KNOW THE EXACT NUMBER AND I DO NOT KNOW IF HE HAS HAD OTHER REPLACEMENT STRUTS FAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626832August 20, 2014
FUEL/PROPULSION SYSTEM
I WENT OUT FOR A SHORT RIDE BECAUSE I HADN'T BEEN ON MY BIKE IN A WHILE DUE TO THE HEAT THAT WE NORMALLY EXPERIENCE AT THIS TIME OF THE YEAR AND I WANTED TO TRY OUT A NEW HELMET I HAD PURCHASED. WHEN I RETURNED, I PARKED MY BIKE IN THE GARAGE AS I NORMALLY DO. I IMMEDIATELY NOTICED THE SMELL OF GAS. I GOT OFF THE BIKE TO INVESTIGATE, AND AS I GOT CLOSER TO THE BIKE I COULD IMMEDIATELY HEAR WHAT SOUNDED LIKE BOILING. BY THIS TIME THE SMELL OF GAS WAS ALMOST OVERWHELMING. I PUSHED THE BIKE OUT OF THE GARAGE AWAY FROM THE HOUSE, AND LET IT COOL OUTSIDE, FOR FEAR OF A FIRE OR EXPLOSION. THERE WAS NO EVIDENCE OF A FUEL LEAK. AFTER IT COOLED FOR ABOUT AN HOUR, I PUSHED IT BACK INTO THE GARAGE AND PARKED IT. THE NEXT DAY I WENT FOR ANOTHER SHORT RIDE AT ABOUT 10 AM FOR ABOUT AN HOUR. THE SITUATION REPEATED ITSELF EXACTLY AS IT HAPPENED BEFORE WITH THE BOILING SOUND AND OVERWHELMING SMELL OF FUEL, EXCEPT THAT I DIDN'T PARK IT IN THE GARAGE THIS TIME. I JUST GOT OFF OF IT AND LET IT COOL OUTSIDE ON THE DRIVEWAY. I HAVEN'T RIDDEN MY SPYDER SINCE THEN. I BELONG TO A FORUM CALLED SPYDERLOVERS.COM AND I DID A SEARCH TO FIND OUT IF ANYONE ELSE HAD EXPERIENCED THIS SAME PROBLEM AND WHAT I COULD DO ABOUT IT.. THAT'S WHEN I REALIZED THAT MANY PEOPLE, OTHER THAN MYSELF, ALSO HAD EXPERIENCED THE SAME ISSUE, SOME RESULTING IN ACTUAL FIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621966August 13, 2014
FUEL/PROPULSION SYSTEM
WHEN PARKED AFTER USE GASOLINE FUMES ARE EMITTED STRONGLY. THE ODOR IS SUCH THAT I DO NOT PARK IT IN THE GARAGE UNTIL IT HAS STOOD OUTSIDE FOR 2 HOURS TO ALLOW THE ODOR TO DISSIPATE. I AM AFRAID OF IT CAUSING A FIRE AND THAT IT WOULD SPREAD TO THE HOUSE. THIS HAS BEEN AN ONGOING PROBLEM SINCE I PURCHASED THE MACHINE IN EARLY 2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621271August 10, 2014
STRUCTURE:BODY, ENGINE, FUEL/PROPULSION SYSTEM
AFTER PURCHASING OUR 2011 CAN-AM SPYDER RTS WE NOTICED THAT AFTER RIDING THAT THERE WAS A FUEL SMELL INSIDE THE GARAGE COMING FROM THE SPYDER. CAN-AM ISSUED A RECALL FOR FAULTY GAS CAPS VENTING GAS FUMES. WE RECEIVED THE NEW UPDATED GAS CAP BUT STILL HAVE FUEL SMELL AFTER RIDING WHILE THE SPYDER IS PARKED IN THE GARAGE. WHILE RIDING, THE HEAT COMING UP FROM THE BODY PANELS IS SO HOT THAT IT CAUSES 1ST DEGREE BURNS ON MY WIFE'S THIGHS AND CALVES. HAVE BROUGHT THIS UP TO 2 DIFFERENT DEALERS AND HAVE BEEN TOLD BY BOTH THAT, ITS NORMAL FOR THE SPYDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615679July 23, 2014
FUEL/PROPULSION SYSTEM
OFFICER WAS OPERATING VEHICLE ON A CITY STREET APPROACHING AND INTERSECTION. POSTED SPEED WAS 25 MPH AND OFFICER WAS DECELERATING AND FELT HEAT RISING FROM BENEATH THE VEHICLE. OFFICER OBSERVED FLAMES COMING FROM THE ENGINE AREA AND MOVED THE VEHICLE TO THE SIDE OF THE ROAD AND GOT OFF BEFORE BEING INJURED. WITHIN SECONDS THE VEHICLE WAS FULLY ENGULFED AND FLAMES CAUGHT A YARD AND TWO NEARBY TREES ON FIRE. THE FIRE DEPARTMENT DETERMINED CAUSE OF FIRE WAS FUEL RELATED. CITY MECHANIC EXAMINED THE REMAINS AND DETERMINED THE FUEL SYSTEM WAS THE SOURCE OF THE FIRE AND ALSO FOUND A RECALL ON THE VEHICLE AFTER CHECKING ONLINE. RECALL NOTICE WAS NOT RECEIVED BY CITY MAINTENANCE. VEHICLE WAS A TOTAL LOSS, INCLUDING ALL POLICE EQUIPMENT ON THE VEHICLE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10592199May 17, 2014
ENGINE
VEHICLE OVER HEATS STOPPED IN TRAFFIC/ DASH CLUSTER SAYS LIMP HOME MODE BEEN IN DEALER SHIP SINCE 5/1/2014. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549343October 24, 2013
ENGINE
THERE IS A STRONG SMELL COMING FROM UNDER SEAT. SMELLS LIKE BAD EGGS, TRYING TO PIN POINT SMELL, NO LUCK, NOT SURE IF ITS BURNING FUEL, DUE TO THE HEAT OF THE CAN AM ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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