CAN-AM Spyder Complaints

491 consumer complaints on file.

#11510837March 8, 2023
POWER TRAIN
The contact owns a 2015 Can-Am Spyder F3. The contact received notification of NHTSA Campaign Number: 22V352000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504693January 31, 2023
POWER TRAIN
The contact owns a 2015 Can-Am Spyder F3-S. The contact received notification of NHTSA Campaign Number: 22V352000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502409January 18, 2023
POWER TRAIN
The contact owns a 2017 Can-Am Spyder RT Motorcycle. The contact received notification of NHTSA Campaign Number: 22V352000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498878December 26, 2022
SERVICE BRAKES
Multiple failures of electronic parking brake release in which pressing release button results in the parking brake light flashing repeatedly (an error indicator) and parking brake does not release. Sometimes works again after turning cycle off and back on but this is second time that has not worked and I have had to crawl under with a wrench and manually remove the cable from the holder to drive to dealer. Once released that way, the button worked again for the dealer and they insisted they couldn’t replicate, wouldn’t replace switch or servo motor despite error fault codes. Suggested slightly low battery voltage might be to blame but I use a trickle charger. Replaced battery anyway. Happened again less than 2 weeks later, in a parking lot away from home. Dangerous because you cannot move cycle without undoing the parking brake cable and then you don’t have a parking brake, which it needs because it is an automatic transmission and will roll even if in gear if the engine isn’t running. I have seen numerous reports of this problem on Can-Am Spyder message boards. Either switch is faulty or servo motor is faulty. I can’t MOVE the bike to get it home or to the dealer without taking action that temporarily fixes the problem but they won’t fix it unless it is doing it for them. Despite numerous reports of this problem. I feel there needs to be a recall of 2018 and up Spyder RT Limited models to address this issue across all owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498186December 20, 2022
STEERING
THE DEALER TOLD ME IT IS MY "DYNAMIC POWER STEERING UNIT" I HAD A LIGHT COME ON TELLING ME TO CHECK MY DPS!! I FIRST MENTION THIS TO THE DEALER AND THEY SAID I NEEDED A NEW BATTERY WHICH THAT WASN'T THE PROBLEM!! THERE WAS A SAFETY CAMPAIGN IN JULY 2009!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498193December 20, 2022
POWER TRAIN
The contact owns a 2015 Can-Am Spyder F3. The contact received notification of NHTSA Campaign Number: 22V352000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497679December 16, 2022
FUEL/PROPULSION SYSTEM, ENGINE
Vehicle releases fuel and fuel vapors into the atmosphere directly under and around the vehicle. The quantity being released is not safe in an enclosed space, is a fire risk, induces nausea, irritated skin, and the incident and effects of the incident last for a very long time. This is a brand new vehicle, and cannot be ridden or stored safely. This issue has existed since the odometers read 0.1 miles.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11496409December 7, 2022
POWER TRAIN
The contact owns a 2018 Can-Am Spyder F3. The contact received notification of NHTSA Campaign Number: 22V352000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494484November 21, 2022
FUEL/PROPULSION SYSTEM, STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
Over 6 months ago the front sprocket on my 2015 can-am Spyder went completely out all of a sudden. At the time I was going up a small hill near my house. The sprocket went out as I was going up the hill and around a corner. I lost control of the Spyder. It went off the road. I was only traveling about 20-25 miles an hour. The bike is now sitting in Sacramento at Elk Grove Powersports, where it was originally purchased. I don’t know what is wrong with it besides the sprocket since it went off the road. I was not hurt. My bike may have been. I had a neighbor tow it out of the ditch it landed in. It has been over six months that I have not had use of my Spyder, no repair parts available, no information, don’t know if it runs now. I want to know where I can serve small claims papers for this problem. I have actually spoken to a class-action attorney who will take my case. I have found several other Spyder owners dealing with this recall with no resolution in site who are willing to file with me. Please call me at [XXX]. I just want to know where to serve these papers. Please. I have repeatedly asked BRP where I would file these papers or report the incident, and I have gotten either the wrong information or no information at all. Today I received another “Important Safety Recall Notice” regarding the same issue that basically states the same thing the notice in May 2022 stated. There still is no resolution to this problem. Who knows what else is wrong with my bike since this occurred over six months ago. I am trying to file something here with your organization in hopes something will happen, maybe get the proper address to be served, a resolution like a new part to replace the one that went bad, anything, literally any information would be so appreciated at this point. Thank you for your time. I don’t know what else to do. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11492291November 4, 2022
POWER TRAIN
RE: NHTSA recall #22V352. BRP has not moved forward in a timely manner to remedy this issue. They continue to move the resolution date further out from the original date, and continue to blame a cyber attack on their computer systems that occurred on August 8, 2022 for their failure to supply the necessary parts to complete the repair under this recall. Additionally, they also blame a material shortage for their inability to supply the parts necessary to complete the repair. This is an issue that BRP has known about for at least 2 years, and did nothing about it. They did the same thing with the recall of 2013 RT's to remedy a heat issue, which caused a number of bikes to catch fire with no warning. This is typical behavior on the part of BRP. Ignore an issue, and it will go away. In my opinion, NHTSA should compel BRP to complete the repair under this recall immediately, or require BRP to make a truthful and compelling case as to why they cannot do so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488996October 12, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
One of the electrical fuse boxes on the vehicle (right side as viewed from front of vehicle) had water infiltration causing fuses to corrode; leading to an electrical failure at dark, where the vehicle had no headlight, tail light, brake light, turn signals or emergency flashers. Due to this failure I was almost rear ended when stopping for a traffic light. Also the cooling fans would not come on and the vehicle will overheat due to this issue. When I opened the fuse box trying to diagnose the problem it had more than a tablespoon of water which was green in color due to the corrosion created by the water infiltration. I was able to replace one of the fuses long enough to safely get the vehicle to my home and to the dealership for investigation. I had the dealership open a claim with BRP (the manufacturer) who has concluded this is not covered under warranty. This vehicle was purchased 1 year ago and has been garage kept since date of purchase, washed twice and driven in the rain one time. This vehicle has 2,020 miles and remains stock with no modifications. Having no lighting is a safety hazard with potential for great harm, this issue needs to be addressed by the manufacturer. It appears that BRP wants to make me pay for repairs when their manufacturing process is that cause and this is not acceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488634October 10, 2022
UNKNOWN OR OTHER
Shifting / stalling problems: 2018 F3L SE6 **Problem has occurred using each of my 2 Spyder keys Problem definition: At times, bike stalls while driving...begins shaking and remains in last gear prior to the stall. Gear shown in Display does not change from gear it was last in when bike stalled out. Orange exclamation point ! (Vehicle Malfunction) appears on lower left corner of Display and the last gear the bike was in prior to stalling still appears on Display. The gray banner, Transmission Fault also flashed quickly on Display for 2 of the 4 total fault occurrences. This happened when I was traveling in higher gears, approx. RPM at 3900-4200, as in 3rd, 4th, 5th or 6th gear. It stalls with no power to throttle and loss of shifting. **What I do to clear error – so far: Pull off road, turn bike key off, wait a few minutes, remove / reinsert key. Sometimes had to do the re-start procedure 2-3 times before display error clears. ONLY if Display error is cleared do I have power on the engine. Sometimes can start bike with error still in display, but have NO POWER from throttle to engine. Stalling issues happened to me: 7/31/22, 08/04/22, 08/17/22. Dealer duplicated issue - see invoices. BRP Can-Am: had dealer "reprogram"? or update the VCM, and to clean the HCM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487384October 1, 2022
FUEL/PROPULSION SYSTEM, POWER TRAIN
Recall issues for the following vehicle [XXX] 2019 Can Am Spyder F3 have contacted vehicle manufacturer and dealership for an estimate on the repair of this vehicle. Manufacturer and dealership do not have components for this recall and offer no solutions to correct this situation. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483449September 8, 2022
SERVICE BRAKES
The Spyder brake switch started failing with less than 14K miles on the vehicle. The driver my wife, did not know it was failing, only an engine code VSS would appear and the vehicle would go into limp home mode, until it could be restarted. Checking online forms, there were several post about the brake switch. I check in our garage and discovered I could push the brake pedal and sometimes there would be a two second delay before the lights would come on. Pressing harder on the brakes made them flicker on and off. At times only half the brake lights would come on. The brake switch is located four inches off the pavement and exposed to road grime. The piston only has an O-ring and lacks a rubber boot to keep debris from entering the switch. (Like my Harley Davidson motorcycle has.) The brake switch part # 710005480 is about $45 and an two hours labor to install. The new replacement switch is #710008326, but it looks just like the switch I took off the Can Am Spyder. Some of my research showed that this brake switch has been used on most if not all Spyders and Ryker motorcycles produced by Can Am in the last few years. I did post this issue on a Spyder Facebook group and within 24 hours eight people stated they had the same issue with their new Spyder, which was repaired under warranty. I just believe it's a bad design for an exposed part four inches off the pavement. Also my wife stepping on the brakes and the brake lights not working for two seconds put her in danger of being struck by another vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481666August 28, 2022
SERVICE BRAKES
Parking brake will not release. This has happened multiple times. Sept 2021, I had to manually disengage parking brake to get the bike to move. I drove it without a parking break until I could get it in to the dealer. Dealership claimed it was a low battery issue and reattached the parking brake. Aug 2022, same issue waiting for the dealership to come pick up my bike for repair because I it not drivable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481667August 28, 2022
SERVICE BRAKES
Aug 22 Parking brake will not release AGAIN. This has happened multiple times. This is a known issue and has been reported multiple times. This needs to be address/fixed by BRP! Sept 2021, I had to manually disengage parking brake to get the bike to move. I drove it without a parking break until I could get it in to the dealer. Dealership claimed it was a low battery issue and reattached the parking brake. Aug 2022, same issue waiting for the dealership to come pick up my bike for repair because I it not drivable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481330August 26, 2022
POWER TRAIN:DRIVELINE:CHAIN/BELT
2018 SPYDER F3. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO NHTSA SAFETY RECALL 22V-352. THE CONSUMER STATED THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER DUE TO THEM HAVING POOR SERVICE. THE VEHICLE WAS REPAIRED AT LOCAL SHOP THAT SPECIALIZES IN THE SPYDER VEHICLE. THE CONSUMER REQUESTED TO BEREIMBURSED FROM THE MANUFACTURER BUT THEY ONLY OFFERED REIMBURMENT FOR THE COST OF THE PARTS NOT LABOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476160July 27, 2022
ELECTRICAL SYSTEM, POWER TRAIN
spyder f3 7000 miles.. semi automatic transmission or paddle shifter is my problem and concern.. it has gone from 25% of the time to 80% of the time as it will not allow me to manually downshift the gearbox, causing me to slow down from 60 plus mph in 6th gear to 34 mph at which point it down shifts automatically, i cant stress the importance of being able to downshift when in traffic or the need to speed up to avoid hazards or slower cars.. also when this happens i cannot put the 1000 pound bike into reverse, causing me to manually push it backwards..3 back surguries i am not exactly physically able to do.. please let BRP know this needs their attention.. it has been to the shop but they said it wasnt doing this for them, yes they are liars, it doesnt throw a problem code to their computer therfore they dont know how to fix it, does that make sense? i need some answers and am going to be talking to BRP directly.. please keep me safe..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471699June 30, 2022
POWER TRAIN
Front belt sprocket internal gears were ground away. It didn't allow the engine sprocket to turn the pulley that drives the belt powering the rear tire. Resulted in a loss of propulsion while traveling at 55 MPH making riding to a safe location difficult, had to coast off the roadway. The attached photo is after the sprocket was removed from the bike. The pieces broken along the outside are from a gear puller during removal. The sprocket would only free spin making removal extremely difficult.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471468June 28, 2022
POWER TRAIN
While riding motorcycle suddenly bike loss ability to move under its own power, no response to throttle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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