Cadillac XT4 Complaints

67 consumer complaints on file.

#11757623August 18, 2026
TIRES
The contact owns a 2025 Cadillac XT4 equipped with Continental Tires, Tire Line: Pro Contact TX, Tire Size: 235/60/R18, DOT Number: (N/A). The contact stated that while driving at an undisclosed speed, the passenger’s side rear tires experienced a blowout. The vehicle was taken to the local dealer, where the tire was replaced, but six months later the driver’s side tire experienced a blowout, which caused significant damages to the driver’s side fender wheel well. The manufacturer was contacted but denied any financial assistance due to the purchase of the aftermarket tires. The contact replaced all four tires due to the concerns of another blowout. The approximate failure mileage was 9,114.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754449August 3, 2026
ENGINE AND ENGINE COOLING, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2022 Cadillac XT4. The contact stated that while driving at an undisclosed speed, the vehicle was shaking and lost motive power. The messages "Service Stabili-trak" and "Intake and Exhaust Valve To Optimize Performance And Efficiency, Please Schedule Service Now" were displayed. The vehicle failed to restart. The vehicle was towed to the dealer, who performed an unknown repair, but the failure persisted. The vehicle was towed back to the dealer; however, the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752719July 24, 2026
FUEL/PROPULSION SYSTEM
I was driving down the road and my vehicle lost power and quit running. Luckily I was in the lane closest to the shoulder and was able to pull over on the shoulder and was not able to restart my vehicle, but had this happened in another location this could have been a huge safety problem for me and others with the vehicle completely losing power while driving in the middle of traffic on highway 27. The vehicle is still under warranty and has 10k miles. I am the only owner of the vehicle and it has only been serviced at the Cadillac dealer. The Cadillac dealer was able to inspect my vehicle and determined that the fuel pump module went bad and replaced it and advised that this has happened to other Cadillac, GMC, and Chevrolet suvs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752434July 23, 2026
UNKNOWN OR OTHER, POWER TRAIN:AUTOMATIC TRANSMISSION
Vehicle Safety Complaint I am submitting this complaint regarding my 2025 Cadillac XT4 because of a serious transmission failure that created a significant safety hazard. While driving on the interstate at approximately 60 mph, the transmission suddenly malfunctioned and the vehicle lost its ability to operate normally. The transmission appeared to disengage unexpectedly, causing a sudden loss of power and creating a dangerous situation in fast-moving traffic. I was concerned that my vehicle could have been struck by other vehicles because it was no longer responding as expected. The vehicle had to be towed to an authorized Cadillac dealership for inspection and repair. After diagnosing the problem, the dealership informed me that the entire transmission required replacement. This is a major component failure on a nearly new vehicle with relatively low mileage. A complete transmission replacement on a new vehicle, combined with a sudden failure at highway speed, raises serious concerns about the safety and reliability of this model. A transmission should not fail unexpectedly under normal driving conditions, especially in a new vehicle. (They changed gearbox in 14 days) I am reporting this incident because I believe it represents a potential safety defect that could place other drivers and passengers at risk. I respectfully request that NHTSA investigate whether similar transmission failures have been reported in the 2025 Cadillac XT4 and determine whether this issue warrants further investigation or a safety recall. In addition to the highway transmission failure, I have experienced another serious safety concern. When shifting the vehicle from Park into Drive or Reverse, the transmission sometimes does not engage immediately. Instead, there is a delay of several seconds, followed by a sudden and unexpected engagement that causes the vehicle to lunge forward or backward. This sudden movement is completely outside of my control and creates a significant safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752274July 22, 2026
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The digital instrument cluster will at random times go dark while driving. Took car to the dealership and they say there is no recall or service bulletin. This has happened so many times and i lose speedometer, fuel level and all other critical information all while driving. This is a safety issue and should be something done to resolve this as its dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749599July 10, 2026
EXTERIOR LIGHTING
DTRL failed and signal burned/melted I was unable to pass state inspection
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748185July 3, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic emergency braking activated on three separate occasions when there weren’t any reasons for it to engage, additionally if there were any cars behind me I would have been rear ended since they would not have anticipated me stopping so suddenly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745809June 22, 2026
FUEL/PROPULSION SYSTEM
Vehicle died leaving the doctor's office due to faulty fuel pump driver control module. Upon research found that this has been an ongoing issue for several years affecting many GM vehicles. Vehicle can stall at any time in traffic causing serious injury or death. Apparently GM does not have a fix for this problem & the company's solution is to replace the faulty module with modules that have the same defects. Also, when affected vehicles stall in traffic, the parking brakes set & there is no way to even put the vehicles in neutral so that they can safely be moved out of the roadway. This increases the chances of causing a serious accident if one was not caused by the initial breakdown. GM should not be allowed to sale these vehicles with faulty parts putting countless lives in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745708June 22, 2026
STEERING, SUSPENSION
The vehicle has a chronic defect causing rapid, repeating front-end suspension and steering assembly failures. The right front strut and mount failed and were replaced under warranty twice in 2025 (at 29,968 miles and 35,740 miles). In May 2026, the left front strut and mount failed and were replaced. Two days after picking up the vehicle, a cascading mechanical failure occurred when the left front CV axle boot split, covering the wheel well in grease and requiring a complete CV axle shaft replacement. Following these consecutive teardowns, the dealer omitted a mandatory safety wheel alignment. The vehicle was returned with a severe lateral steering pull and a steering wheel forced to the 1 o'clock tracking position while driving straight, causing extreme handling instability on public roads. The manufacturer refused to authorize a warranty alignment to fix this safety hazard, forcing an out-of-pocket expense at a separate facility to make the car safely drivable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743682June 12, 2026
FUEL/PROPULSION SYSTEM
I was getting out of a parking lot with my 3 kids and the car shut off right in the middle of the entrance/exit of the lot blocking anyone from coming in or out. The car would not go into neutral to move it, making it unsafe for my family and everyone around us. We tried to charge the battery but that did nothing. We called tow truck then where told we need a special tow truck since the car could not be put into neutral. We waited hours for a tow truck, when we finally go there, the car's emergency breaks keep coming on and would not turn off. We ended up removing the battery. I was told that it was the Module fuel Pump shorted out, it was a common issue. I asked how we could put the car in neutral and he stated that there is no way to put the car in neutral when this happens, which is a safety issue. This should be a recall. I have the app that is supposed to alert me if there are any issues, nothing showed until after the call shut off, even then all it said was that the battery was low followed by an issue with the fuel management system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741880June 3, 2026
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Problem with the fuel pump control module. Car broke down in front of my neighbor’s house. Now there is a problem with the transmission. It is slipping and there’s a clunking noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737617May 13, 2026
ELECTRICAL SYSTEM
The Onstar service will not operate. The Onstar system drains the batter so the car will not start. Cadillac cant get the operative part for the Onstar, the telematic module. So the car is sitting at the Cadillac dealer and cant be repaired..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736841May 10, 2026
FUEL/PROPULSION SYSTEM
there is a recall on the 2021 cadillac xt4, fuel pump control module, N252516900, but my vin is not included. My vehicle seems to be having the same issue. The dealer has been unable to diagnose as it has been happening very sporadic and I don't drive often. Issue first occurred, vehicle would not start in June 2025, clicking noise, happened few times in December and now seems to occur more frequent. car will initially start but will stall and fail to start. vehicle usually starts and engine light stays on, but then engine light will go off within hours. Dealer indicated no error codes were stored. had onstar run a diagnostic today when I had issues and identified a fuel management system issue. In researching I located the recall notice and ran my vin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735766May 5, 2026
SERVICE BRAKES
High-pitched squeal under light braking at low speeds (under 10 mph), typically occurring during the first few stops of the day...Dealer stated TSB Numbers: 20-NA-002 or MC-10232149-0001 only refers to 2020 model year. Please update this TSB so it includes 2024 model year XT4 vehicles. Dealer unable to replace break pads and charge GM without updated TSB. Note: Issue has been ongoing since purchase of vehicle and both dealers in Michigan (where purchased) and Indiana stated humidity. Recently, Indiana dealer (Lockhart Cadillac Fishers) got more and more vehicles back so now believes it should have a TSB to fix due to noise caused by semi metallic pad issue. Dealer charging $469.78 to apply anti squeal to pads which they know is only a temporary fix (so not recommending it). Dealer cannot help unless GM acknowledges issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735725May 5, 2026
FUEL/PROPULSION SYSTEM
Had three different incidents: 1st occurrence was at a red light and vehicle stalled and would not restart. Jumped the vehicle and went on my way. 2nd time was traveling at 40 mph and engine killed. Jumped it again and it started. 3rd time vehicle was parked and would not start. Had it towed to dealership. They determined it was a bad fuel pump power module. This is a dangerous reoccurring issue with the Cadillac XT4 which demands a recall!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729189April 4, 2026
SERVICE BRAKES, LANE DEPARTURE: BLIND SPOT DETECTION
On July 28, 2025, while driving the vehicle on public street, a warning flashed that the brakes have failed. In fact the brakes were totally inoperative. Driver was able to clear traffic and exit the roadway without incident. The Cadillac dealership found no issue with the brakes, but did "update the brake control module." In March, 2026 a crack in the windshield appeared. Safelite Company was unable to replace the windshield, as their computer showed several modular errors, preventing them from recalibrating a new windshield. The car was taken to the local Cadillac Dealer, who was presented with a printout showing the following: Code U1961-92, "fail since clear. Code U164E-00, "fail since clear. Code U1605-00, "fail since clear", Code U1974-00, "fail since clear", U197A-00, "fail since clear", Code U1961-92 "fail since clear". The dealer reported that these error codes are no problem, and declined to take any action. They further advised that if a warning of any issue appears to bring the car in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723268March 10, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving on the highway at approximately 65-70 mph the Automatic Emergency Braking system engaged for no apparent reason, no vehicles were around or near our vehicle. The sudden and unexpected braking could have cause a major accident resulting in serious injuries or worst had our vehicle been rear ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721284March 1, 2026
ELECTRICAL SYSTEM
Started vehicle in morning and no sound from the infotainment system (even if radio screen is on). Noticed turn indicators sound no longer functioned as well as I believe auto stop function also became non-functional. Safety concern while driving. Had to reset by performing a system re-set/re-boot myself to make everything work again. This issue occurred 2 times in 2 seperate days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721283March 1, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving on freeway, vehicle in front slowed down and my vehicle detected vehicle in front slowing down only slowed, not stopping), so my vehicle immediately braked to a stop on the freeway. Concern vehicles behind me of rear end collision. Vehicle would not allow me to proceed until until my vehicle was at a complete stop. Very dangerous as this could cause injury or death by other drivers not able to react to sudden stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721282March 1, 2026
POWER TRAIN
Vehicle is equipped with a 9 speed automatic transmission that will not engage (even after dealer re-program/re-learn). Transmission must either be manually shifted to 9th gear by paddle shifter or shifted to manual mode and quickly back to auto for it to shift to 9th gear (fuel efficiency affected). Report twice to dealer with no concern for repair. Incident happens at every use of the vehicle (infrequent times it does work (shifts to 9th on its own)).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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