Cadillac STS Complaints

430 consumer complaints on file.

#10180738January 25, 2007
AIR BAGS
1. I STARTED MY CAR VIA REMOTE START TO WARM IT UP.. PASSENGER'S AIRBAG WAS REPORTED VIA THE DASH CONTROLS AS NON-FUNCTIONAL AT THAT TIME 2. DROVE 100 YARDS AND THE REAR WINDOW IMPLODED INTO THE VEHICLE SENDING SHARDS OF GLASS ALL OVER THE INTERIOR. IT RESULTED IN MANY SMALL BLOODY CUTS AND SCRATCHES 3. SELLING DEALER WOULD NOT RESPOND TO THE ISSUE. NON-SELLING DEALER TOWED THE CAR FOR REPAIR. *JB
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10177649January 3, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TL*- THE CONTACT WAS DRIVING WHEN SHE LOST CONSCIOUSNESS FOR ABOUT 30 SECONDS. THE CONTACT BELIEVED THAT LOSS OF CONSCIOUSNESS WAS DUE TO FUMES IN THE PASSENGER COMPARTMENT. AT THE TIME OF THE INCIDENT THE VEHICLE WAS TRAVELING AT 40 MPH UNDER DRY CONDITIONS. AS A RESULT THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE. THE CONTACT STATED THAT SHE WAS UNAWARE THAT SHE WAS IN A CRASH, AND THAT THE AIR BAGS DEPLOYED. SHE REGAINED CONSCIOUSNESS BECAUSE OF THE GASES CAUSED BY THE AIR BAG'S DEPLOYMENT. THE CONTACT HAD THE CAR TAKEN TO THE DEALER TO CHECK IF FUMES WERE LEAKING INTO THE PASSENGER COMPARTMENT. THE CONTACT STATED THAT SHE HAS A POLICE REPORT FROM THE CRASH. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10176725December 21, 2006
ENGINE AND ENGINE COOLING
I BOUGHT A 1999 CADILLAC STS FROM A DEALER IN MORGANTOWN, WV. IT WAS A COUPLE OF YEARS OLD. NOW, IT HAS ABOUT 124,000 MILES ON IT. AFTER A FEW TRIPS TO THE DEALERS SERVICE DEPARTMENT RECENTLY, I WAS TOLD THE REASON MY CAR WAS RUNNING ROUGHLY WAS BECAUSE THERE WAS A LEAKING HEAD GASKET. UNFORTUNATELY, THE DEALER SAID, THEY WON'T TRY TO REPAIR IT BECAUSE THEIR EXPERIENCE WITH THE CADILLAC NORTHSTAR ENGINE IS THAT IF THEY TRY TO REMOVE IT, IT STRIPS SOME SORT OF BOLT OR THREAD, RUINING THE ENGINE. I HAVE BEEN IN TOUCH WITH CADILLAC BY TELEPHONE AND BY E-MAIL SEVERAL TIMES TO ASK IF IT IS TRUE THAT THEY HAVE DESIGNED AND SOLD A CAR THAT CAN'T BE REPAIRED. THEY WOULDN'T ANSWER ME DIRECTLY; INSTEAD, THEY SAID MY CAR IS OUT OF WARRANTY AND NO LONGER THEIR RESPONSIBILITY. FINALLY, SOMEONE CONCEDED THAT IT IS TRUE. I AM SHOCKED THAT A COMPANY LIKE CADILLAC CAN DESIGN AND DELIVER A CAR, KNOWING THAT CERTAIN MAJOR PROBLEMS CAN'T BE REPAIRED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175760December 11, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
2006 CADILLAC STS FOUR WHEEL DRIVE V8. THE REAR DIFFERENTIAL LOCK-UP WITHOUT WARNING GOING AT 65 MPH ON I-94 EB FREEWAY AT THE 10 MILE RD EXIT IN MICHIGAN CAUSING THE VEHICLE TO BE OUT OF CONTROL AND SPIN AROUND THREE TIMES IN A CIRCLE FROM THE LEFT LANE TO THE RIGHT LANE ACROSS THE ENTIRE FREEWAY COMING TO A COMPLETE HALT ON THE RIGHT SIDE SHOULDER. THE VEHICLE CAME CLOSE TO UPENDING AND ROLLING OVER. LUCKY THE DRIVER BEHIND THE CADILLAC WAS ABLE TO KEEP CONTROL OF THEIR CAR AND BRING IT TO A STOP WHICH HELPED TH PREVENT ANY ONCOMING VEHICLES TO HIT THE CADILLAC. THE LOCKING UP OF THE DIFFERENTIAL WAS A VIOLENT REACTION CAUSING THE DRIVER TO HAVE NO CONTROL OVER THE VEHICLE BECAUSE THE CAR TURNED OFF. THE DRIVER HAD NO CONTROL OVER THE SPIN. A REPORT WAS FILED WITH THE MICHIGAN STATE POLICE. THE VEHICLE HAD TO BE TOWED TO DON GOOLEY CADILLAC DEALERSHIP IN ST. CLAIR SHORES, MICHIGAN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175876December 11, 2006
ELECTRICAL SYSTEM:WIRING
VEHICLE FAILED TO START THREE TIMES SINCE PURCHASED NEW AND HAD COMPLETE SHUT OFF AT HIGHWAY SPEEDS ONCE. SINCE THIS IS AN INTERMITTENT PROBLEM, CADILLAC DEALER ADVISED ME THAT THEY CANNOT DIAGNOSE WITHOUT REPRODUCING PROBLEM. THIS IS AN UNSAFE CONDITION AND AN UNACCEPTABLE RESPONSE FROM CADILLAC. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175736December 10, 2006
AIR BAGS:SIDE/WINDOW
OCTOBER 8, 2006 I WAS INVOLVED IN AN ACCIDENT IN MY 2006 CADILLAC STS WHERE A TRUCK CROSSED THE MEDIAN ON A FOUR LANE HIGHWAY AND HIT MY CAR IN THE SIDE. THE IMPACT WAS SO SEVERE IT BENT THE CENTER POST BETWEEN THE DOORS AND NEEDLESS TO SAY I HAD TO BE CUT OUT OF THE VEHICLE. THE SIDE AIR BAGS DID NOT DEPLOY. A FEW DAYS EARLIER I HAD TAKEN THE CAR TO THE DEALERSHIP WITH MY MOTHER SITTING IN THE FRONT SEAT AND THE SIGN ON THE MIRROR READ "AIRBAG OFF". CADILLAC ASSIGNED A SERVICE REQUEST NUMBER 1-437819043 BUT TO DATE REFUSE TO DISCUSS THIS ISSUE WITH ME. QUESTION: HAS ANYONE ELSE EXPERIENCED A SIMILAR PROBLEM WITH THE AIRBAGS? ARE WE RIDING AROUND WITH THE FALSE IMPRESSION WE ARE PROTECTED?? DECEMBER 7, 2006 I DID HEAR FROM A CADILLAC REPRESENTATIVE TODAY. THE CADILLAC REPRESENTATIVE ADVISED ME MY CAR DID NOT HAVE SIDE AND CURTAIN AIR BAGS AND IT WAS ONLY AVAILABLE AS AN OPTION. I ASKED HIM TO GIVE ME THE OPTION NUMBER. NEEDLESS TO SAY WE GOT INTO AN ARGUMENT AND I TOLD HIM I COULD NOT BELIEVE A REPRESENTATIVE OF CADILLAC WOULD TELL ME SUCH ERRONEOUS INFORMATION. ALL THOSE AIR BAGS ARE STANDARD ON THE STS. APPARENTLY THIS IS A VERY INCOMPETENT GROUP OF PEOPLE AND I HAVE BEEN ASSIGNED TO A ROCK. ANYHOW THEY ARE GOING TO RETRIEVE THE AIRBAG MONITORING BOX IN AN EFFORT TO RECONSTRUCT WHAT HAPPENED. *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10174367November 27, 2006
EQUIPMENT
I PURCHASED 2005 CADILLAC STS JULY 2006 AND WAS TOLD THAT I COULD ADD A GM NAVIGATION LATER HOWEVER NOW I AM FINDING OUT THAT THAT IS NOT POSSIBLE. I AM TOLD BY CADILLAC CUSTOMER SERVICE AS WELL AS DEALERSHIP PERSONNEL THAT IF THE CAR DOESN'T COME FROM THE FACTORY WITH NAVIGATION,IT CAN'T BE ADDED. I'M EXTREMELY DISAPPOINTED AT LEARNING THIS INFORMATION AFTER THE FACT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173768November 17, 2006
ELECTRICAL SYSTEM
DT*: THE CONTACT STATED WHILE TRAVELING 45 MPH, THE VEHICLE STALLED ON FIVE DIFFERENT OCCASIONS. THE SERVICE DEALER COULD NOT DUPLICATE THE PROBLEM. THE CONTACT EXPRESSED CONCERN THAT THE VEHICLE WAS UNSAFE AND THOUGHT THIS COULD BE AN ELECTRICAL PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169307September 26, 2006
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
THE AIR DAM SHIELD ON A 2005 CADILLAC STS KEEPS FALLING DOWN AND DRAGGING ON THE PAVEMENT. THE CAR WAS BOUGHT IN JUNE 2005 AND THE FIRST INCIDENT HAPPENED IN JULY 2005. THE DEALER REPLACED THE SHIELD. THE SECOND INCIDENT HAPPENED IN AUGUST 2005 AND THE DEALER REATTACHED THE SHIELD. THE THIRD INCIDENT HAPPENED IN SEPTEMBER 2006 AND THE DEALER REPLACED THE SHIELD. THE DRAGGING OF THE SHIELD CAUSED SOME COSMETIC DAMAGE UNDER THE CAR AND THE NOISE OF THE DRAGGING WAS QUITE NOTICEABLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168688September 19, 2006
ELECTRICAL SYSTEM
WHILE DRIVING AT VARIOUS SPEEDS AS WELL AS AT IDLE, VEHICLE SHUTS OFF. NO POWER STEERING, BRAKES, ELECTRIC, ETC. VEHICLE IS THEN DIFFICULT TO START, MUST WAIT SEVERAL MINUTES BEFORE SUCCESS. VERY DANGEROUS- HAS HAPPENED AT HIGHWAY SPEEDS SEVERAL TIMES ON BUSY INTERSTATE. DATE GIVEN IS JUST ONE OF AT LEAST 8 FAILURES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157190May 10, 2006
ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM
DT*: THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE STALLS WITHOUT WARNING RESULTING IN LOSS OF POWER. AFTERWARDS, THE VEHICLE RESTARTS IN LESS THAN A MINUTE. THE STALLING OCCURS INTERMITTENTLY AND HAS GRADUALLY BECOME WORSE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP FOR INSPECTION WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155968April 24, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING @ APPX 50 MPH ON APRIL 13 2006 WITH THE ROOF CLOSED AND THE AIR CONDITIONING ON SUN ROOF BLOWS OUT FROM PRESSURE INSIDE OF VEHICLE SENDING GLASS ALL OVER THE INSIDE AND OUTSIDE OF THE VEHICLE. NO ONE SUFFERED ANY PHYSICAL INJURIES ALTHOUGH MY WIFE WAS EXTREMELY SHAKEN. PICTURES ARE AVAILABLE UPON REQUEST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156284April 21, 2006
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE CONSUMER HAS PROBLEMS WITH THE VEHICLE NOT WANTING TO START. THE CONSUMER WAS TOLD THAT SINCE THE VEHICLE IS COMPLETELY ELECTRIC THAT SOMETIMES THE CIRCUITS OR TRANSMITTERS BLOW OUT, 2005 CADILLAC STS. *NM WHILE APPROACHING A RED LIGHT THE BRAKES FAILED AND THE VEHICLE'S SPEED INCREASED. THE CONSUMER PURPOSELY RAN INTO A DIVIDER TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT REMAINED FOR 45 DAYS. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10154026March 29, 2006
EQUIPMENT
CAR HAS ZERO TRACTION IN SNOW AND IS VERY DANGEROUS TO DRIVE. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10153775March 27, 2006
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE
VEHICLE SHUTS DOWN AT CRUISING SPEEDS, LOW SPEEDS, AND IDLING. ALL SYSTEMS SHUT DOWN WITHOUT WARNING. VEHICLE MAY OR MAY NOT START BACK UP IMMEDIATELY. I HAVE SEEN SEVERAL OTHER COMPLAINTS ON SAME ISSUE BOTH ON NHTSA AND OTHER CHAT BOARDS. THIS CAUSES A HAZARDOUS DRIVING CONDITION FOR MYSELF AND OTHER DRIVERS. CAN BE ESPECIALLY DANGEROUS ON HILLY AND CURVED ROADS BECAUSE ALL POWERED STEERING AND BRAKING SHUTS DOWN AS WELL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153814March 27, 2006
VISIBILITY:GLASS, SIDE/REAR
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED, THE BACK GLASS IN THE REAR WINDSHIELD FRACTURED AND BROKE. THE VEHICLE WAS NOT TAKEN FOR INSPECTION OR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153831March 27, 2006
STEERING
1.CLUNK NOISE FROM FRONT END, CONTINUOUS PLAY IN FRONT END. 2.HIGH SPEED SHAKE OR VIBRATION. 3.REPEATED DEALER FIXES FAIL TO SOLVE THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152835March 16, 2006
EXTERIOR LIGHTING:HEADLIGHTS
DT*: THE CONTACT STATED THE DRIVER SIDE HEADLIGHT WAS INOPERABLE. THE DEALER TRIED TO REPLACE THE BALLAST, BUT THE WIRING HARNESS ON THE VEHICLE WOULD NOT FIT. NO PARTS WERE AVAILABLE THROUGH THE MANUFACTURER OR DEALER TO REMEDY THE PROBLEM. THE MANUFACTURER IS PLANNING TO MANUFACTURE A SPECIAL PART OF THEIR OWN DESIGN IN ORDER TO REMEDY THE PROBLEM. UPDATED 4/06/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150446February 16, 2006
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
DT*: THE CONTACT STATED AFTER THE VEHICLE WAS LEFT PARKED FOR FIVE DAYS OR LONGER THE BATTERY NEEDED RECHARGED. THE FIRST TIME THE VEHICLE WAS TOWED TO A DEALERSHIP. AFTER THE VEHICLE WAS INSPECTED, THE DEALER WAS UNABLE TO IDENTIFY WHAT CAUSED THE BATTERY TO LOOSE POWER. THE PROBLEM CONTINUED TO OCCUR. THE BATTERY HAD NOT BEEN REPLACED ONLY RECHARGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149656February 7, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, ELECTRICAL SYSTEM:WIRING
DT*: THE CONTACT STATED WHILE DRIVING AT 45 MPH SMOKE WAS DETECTED INSIDE THE VEHICLE. FIFTEEN MINUTES LATER THE VEHICLE WAS ENGULFED WITH SMOKE. THE OCCUPANTS GOT OUT OF THE VEHICLE. AFTER A FEW MINUTES THEY GOT BACK IN THE VEHICLE AND DROVE IT HOME. THE VEHICLE WAS TAKEN TO A DEALERSHIP THE FOLLOWING MORNING, DIAGNOSTICS TEST WERE PERFORMED ON THE VEHICLE. THE PROBLEM WAS THE WIRING AND THE MODULE UNDER THE SEAT HAD MELTED. THE REPAIRS HAVE BEEN MADE. THE MANUFACTURER HAS BEEN NOTIFIED. THE CONSUMER WAS TOLD THE WIRING WAS ROUTED INCORRECTLY UPDATED 03/17/06. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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