Cadillac SRX Complaints (2016)

169 consumer complaints on file.

#11253043September 3, 2019
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS VERY DIM. DANGEROUS TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244875August 19, 2019
EXTERIOR LIGHTING
SINCE THE BEGINNING OF THE YEAR. THE HEADLIGHTS ON MY VEHICLE HAVE BEGUN GETTING DIMMER AND DIMMER. NONE OF THE HEADLIGHTS HAVE BLOWN OUT BUT ITS VERY DIFFICULT TO SEE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221209June 19, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS AN EXTENSIVE CLUNKING NOISE COMING FROM THE TRANSMISSION. THE DEALER (HOEHN BUICK GMC CADILLAC, 5334 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 884-2793) INDICATED THAT THIS WAS A NORMAL CHARACTERISTIC OF THE DRIVE LINE GEARS. THE DEALER STATED THAT TWO OF THE GEARS MAY NOT HAVE ENOUGH CLEARANCE, WHICH COULD BE THE CAUSE OF THE NOISE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND WAS TO FOLLOW-UP WITH THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218049June 5, 2019
AIR BAGS, SEAT BELTS, UNKNOWN OR OTHER
SRX WAS T-BONED AND AIRBAGS/SEATBELT RETRACTOR FAILED. SEVERE INJURIES TO CADILLAC DRIVER FROM UNLOCKED SHOULDER HARNESS AND ALL AIRBAGS FAILED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11210448May 28, 2019
EXTERIOR LIGHTING
EXTERIOR LIGHTING: THE HEAD LIGHT LOW BEAMS ON THIS VEHICLE ARE INFERIOR AND A SAFETY HAZARD. THEY DO NOT ILLUMINATE FAR ENOUGH IN FRONT OF THE CAR AND ARE NOT BRIGHT ENOUGH. I HAVE HIT SEVERAL CURBS AT NIGHT JUST BECAUSE YOU JUST CAN'T SEE THEM GOING AROUND CURBS OR AT INTERSECTIONS WITH THE LIGHTS ON THIS SUV. TALKED TO DEALER ABOUT REPLACEMENT WITH AUTO PART STORE HEADLAMPS, AND THE RESPONSE WAS IT WOULD VOID WARRANTY ON THE HEAD LIGHTS (BREAK THE SEAL) AND WOULD COST SEVERAL THOUSAND DOLLARS. AND WOULD NOT IMPROVE THE LIGHTING. LIKE OTHERS, I DRIVE WITH MY HIGH BEAMS ON, EVEN IN THE CITY SO I CAN SEE PEDESTRIANS AND CURBS. GM SHOULD RECALL THESE HEADLAMPS AND REPLACE FOR FREE BEFORE PEOPLE START GETTING KILLED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11195282April 9, 2019
UNKNOWN OR OTHER
CADILLAC CUE SCREEEN SHATTERED BENEATH SURFACE WHILE SITTING IN PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187506March 18, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE CONTACT HAD DIFFICULTY SEEING THE ROAD AHEAD. TOM KELLEY CADILLAC (811 AVE OF AUTOS, FORT WAYNE, IN 46804) WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185644March 10, 2019
WHEELS, EXTERIOR LIGHTING
WE ARE HAVING ISSUES WITH THE LOW BEAM HEAD LAMPS. THEY ARE NOT SAFE!! WE HAVE CONTACTED THE DEALER ON SEVERAL OCCASIONS FOR HELP, ONLY TO GET A "IT'S NOT OUR PROBLEM" RESPONSE. GM IS SURELY AWARE, AS A SEARCH FOR HELP WITH THE ISSUE POPS UP MANY COMPLAINTS AND POSSIBLE CLASS ACTION LAW SUITS CURRENTLY IN THE WORKS. WHAT BRINGS ME HERE NOW IS, MY WIFE RECENTLY DONE SOME SERIOUS DAMAGE TO THE CAR AND MINOR PERSONAL INJURY WHEN SHE HIT AN OBJECT IN THE ROAD THAT COULD HAVE AND SHOULD HAVE BEEN AVOIDED IF SHE COULD HAVE SEEN IT!! WE ARE JUST THANKFUL THIS WAS NOT A PERSON. I WOULD GLADLY TESTIFY THAT THIS COULD ACTUALLY BE A POSSIBILITY IF SOMETHING IS NOT DONE WITH THESE LIGHTS. WE WERE TOLD WE COULD REPLACE WITH THE SAME LIGHT, AT OUR COST (APPX. $1500.00) WHICH I'M SURE WOULD SOON HAVE THE SAME PROBLEM. WHICH SHOULD NOT BE A PROBLEM AT ALL WITH A TWO YEAR OLD $50,000.00 CAR. PLEASE HELP US AND ALL THE OTHERS WITH CORRECTING THIS, BEFORE SOMETHING REALLY BAD OR DEADLY HAPPENS, IF IT HASN'T ALREADY. WE HAVE TALKED TO SEVERAL FRIENDS IN OUR HOME TOWN WITH THE SAME CAR WITH THE SAME PROBLEM.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11175749February 8, 2019
EXTERIOR LIGHTING
FRONT BEAM LIGHTS ARE NOT BRIGHT ENOUGH, THIS CREATED AN UNSAFE CONDITION. I HAD TO USE THE HIGHEST BEAM DURING NIGHT DRIVING IN ORDER TO SEE THE ROAD. HOWEVER, WHEN THE HIGHEST BEAM WAS USED, IT BLIND THE DRIVER IN FRONT OF ME OR BLIND THE DRIVER COMING IN THE OPPOSITE . THIS PROBLEM IS IMPERATIVE AND SHOULD BE CORRECTED BEFORE AN ACCIDENT OCCURS!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166511January 11, 2019
UNKNOWN OR OTHER
THE CAR CAUGHT ON FIRE WHILE DRIVING ON THE HIGHWAY. THE CAR WAS DESTROYED. ENGINEERING REPORT STATES CAUSE AS DEFECTIVE FUEL PRESSURE SENSOR ON THE FUEL FEED PIPE. REPORT UPLOADED. THE CAR ONLY HAD 27,000 MILES AND WAS STILL UNDER WARRANTY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11165353January 5, 2019
VISIBILITY/WIPER
TAKATA RECALL-THE HEADLIGHTS ARE VERY DIM. YOU HAVE TURN ON THE BRIGHTS IN ORDER TO SEE IN NORMAL NIGHT VISION AREAS. WHILE BRIGHT IS TOO BRIGHT TO DRIVE FOR ON COMING TRAFFIC. I ALMOST HAD AN ACCIDENT OF RUNNING OFF THE ROAD DUE TO NOT BEING ABLE TO SEE THE LANE OR THE PEOPLE WALKING ALONG SIDE THE ROAD. I CAN'T BELIEVE THERE HASN'T BEEN A RECALL FOR THIS DANGER. I HAVE ONLY HAD THE CAR 2YRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161504December 15, 2018
VISIBILITY/WIPER, EXTERIOR LIGHTING
THE LOW BEAM (DIM LIGHTS) ARE HORRIBLE. I ALMOST HIT A MAN WALKING ON THE SIDE OF THE ROAD LAST NIGHT. YOU CANNOT SEE 30' IN FRONT OF THE VEHICLE WHEN LIGHTS ARE ON DIM. YOU HAVE TO DRIVE WITH THE HIGH BEAMS ON. THE HIGH BEAM WORKS GREAT, BUT VEHICLES COMING AT YOU ARE GETTING BLINDED BY YOUR HIGH BEAMS. YOU SWITCH TO LOW BEAM, THEN YOU CANNOT SEE! I HAVE SEEN ALL THE COMPLAINTS ON THE INTERNET. I CANNOT BELIEVE THIS ISSUE HASN'T BEEN RECALLED. SHAME ON THE GOVERNMENT FOR NOT FIXING THIS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132253September 29, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
APPROXIMATELY 6 MONTHS AGO, I NOTICED A SMALL STRESS FRACTURE APPEAR IN THE BOTTOM LEFT CORNER OF THE CENTRAL DIGITAL DASHBOARD OF MY VEHICLE. THE DASHBOARD PROJECTS SAFETY, ENTERTAINMENT AND AUTOMOBILE OPERATING STATUS (E.G. DEFLATED TIRES, ONSTAR ALERTS, ETC.). AS THE FRACTURE GREW IT REVEALED A SPIDER WEB OF FRACTURES DISTORTING THE DASHBOARD AND AFFECTING THE SYSTEM'S OPERATION. THE SYSTEM WOULD SUDDEN BEGIN FLASHING DIFFERENT ICONS, SWIPING FROM SIDE TO SIDE WHICH IS VERY DISTRACTING. THE DIGITAL ICONS ARE NO LONGER FUNCTIONAL YET THE FRACTURES CONTINUE TO GROW AND THE DASHBOARD IS VERY DISTRACTING WHILE DRIVING. WE REPORTED THE DEFECT TO MARVIN K. BROWN CADILLAC AND WAS INFORMED BY THE SERVICE ADVISOR, MERLE PORTER, SEVERAL OTHER SRX OWNERS HAVE REPORTED THE SAME ISSUE, IN WHICH GM RECOGNIZED AS A VEHICLE DEFECT. MR. PORTER REPORTED THE DEFECT TO GM, HOWEVER, GM DID NOT ACCEPT RESPONSIBILITY AND REFUSED TO RECALL THE COMPONENT OR REPLACE THE COMPONENT. ON 09/29/2018, I SUBMITTED A COMPLAINT TO GM ASKING FOR A FURTHER INVESTIGATION (CASE # 84675794778). THE ORIGIN OF THE FRACTURE IS LOCATED IN THE BOTTOM LEFT CORNER OF THE PANEL AND NO EXTERNAL FORCE OR IMPACT IS VISIBLE AND NO DAMAGE WAS OCCURRED BY ME OR MY PASSENGERS. I FEEL THIS DEFECT IS A CRITICAL SAFETY ISSUE DUE TO ITS DRIVER DISTRACTING RANDOMLY AND CONSISTING MOVING ICONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131908September 27, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. THE CONTACT STATED THAT THE INFOTAINMENT SCREEN WOULD MALFUNCTION AND CAUSE THE SCREEN TO RANDOMLY MOVE, CHANGE, BLINK, AND SHUT OFF. WHILE DRIVING, THE SCREEN MALFUNCTION CREATED A DISTRACTION TO THE DRIVER. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. AN UNKNOWN LOCAL DEALER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104471June 28, 2018
STEERING, UNKNOWN OR OTHER
CAR IN MOTION AT 23MPH TRIED TO NAVIGATE A RIGHT HAND CURVE IN ROAD, STEERING WAS NORMAL AND THEN ALL THE SUDDEN STEERING CAUGHT AND WOULDN'T LET ME NAVIGATE THE REST OF THE RIGHT HAND TURN. BROUGHT CAR TO A COMPLETE STOP AND TRIED TO PUT CAR IN MOTION BY PRESSING GAS, STEERING WAS PERFECTLY FINE. THIS IS THE SECOND TIME THIS HAS HAPPENED IN TWO SHORT WEEKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098948May 31, 2018
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
CRUISE CONTROL SHUTS OFF WHILE DRIVING. CRUISE CONTROL AND SPEED ODOMETER HAS DIFFERENT READINGS. 7 MILES DIFFERENT IN READING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074077February 21, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
MY CAR WAS IN LINE FOR A CAR WASH AT VAL WARD CADILLAC PARKING LOT. MY ELECTRONIC BRAKE WAS ON. THE BRAKE LIGHT ON THE DASHBOARD INDICATED THIS. THE CAR WAS IN DRIVE BUT STATIONARY FOR APPROX TWO MINUTES. THE CAR SUDDENLY SURGED FORWARD. I THOUGHT MY CAR WAS HIT IN THE BACK. I DIDN'T UNDERSTAND WHY THE CAR SURGED FORWARD. MY CAR HIT THE CAR IN FRONT OF ME. AFTER THE ACCIDENT, THE CARS WERE SEPARATED BY VAL WARD PERSONNEL. THEY HAD TO RELEASE MY ELECTRONIC BRAKE IN ORDER TO MOVE MY CAR. PER CADILLAC, IF ELECTRONIC BRAKE IS ENGAGED, IT WILL RELEASE WHEN GAS PEDAL PRESSURE IS APPLIED. MY FEET WERE ON THE FLOOR OF CAR WHEN SURGE OCCURRED. I DID NOT TOUCH THE GAS PEDAL. CONVENIENTLY, THE ACCIDENT OCCURRED RIGHT IN FRONT OF THE VAL WARD CADILLAC BODY SHOP OFFICE. AS FAR AS I KNOW THE CAR WAS NOT TOWED, BUT PUSHED INTO REPAIR SHOP. I WILL NEVER USE THAT ELECTRONIC BRAKE AGAIN. THIS SHOULD BE A WARNING TO ELECTRONIC BRAKE USERS. 7 MPH LISTED BELOW IS A GUESS, AS I WENT FROM STOPPED IN LINE TO SURGING FORWARD. MILEAGE LISTED IS APPROXIMATE AS CADILLAC SERVICE RECORDS 9 DAYS PRIOR REFLECT 11,134 MI.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11045758November 13, 2017
AIR BAGS
I WAS TRAVELING AT 55 MPH DOWN THE HIGHWAY AND A CAR PULLED OUT IN FRONT OF ME WHILE MAKING A LEFT TURN AGAINST SIGNAL. I ATTEMPTED TO STOP HOWEVER DUE TO THE LACK OF TIME, SHORT DISTANCE AND RAIN SLICKED HIGHWAY I WAS UNABLE TO STOP STRIKING HER CAR ON HER MID PASSENGER SIDE WITH THE FRONT OF MY CAR. THE AIRBAG AT NO POINT DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10937010August 21, 2017
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
2016 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO REAR MIRRORS VISIBILITY ISSUES. *SMD THE CONSUMER STATED DUE TO THE PLACEMENT OF THE REARVIEW MIRROR, IT WAS DIFFICULT TO SEE ON THE RIGHT RIDE OF THE VEHICLE. UPDATED 8/21/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984997May 11, 2017
UNKNOWN OR OTHER
MY CAR WAS IN PARK AND OFF. ROLLED BACKWARDS DOWN THE DRIVEWAY. INJURIES INCURRED
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0

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