Cadillac SRX Complaints (2015)

443 consumer complaints on file.

#11453462February 22, 2022
EXTERIOR LIGHTING
The headlights are so dim that they are a hazard unless i drive with my high beams on. the other night someone was walking at night and I was unable to see them until I was very close tot hem. My husband remarks how he can barely see at night, We have changed out the headlights and it made no difference. My Uncle has a 2014 Model and he has commented he has the same issue. They are a true hazard and Cadillac should have to do something about the faulty head lights. I would love to see how they compare to a normal SUV
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452356February 17, 2022
EXTERIOR LIGHTING
Headlights low beams are dim. Causing dangerously restrictive visibility when driving at night. A google search indicates that this problem is widespread and very common. I first noticed this about six months ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451445February 10, 2022
EXTERIOR LIGHTING
The headlights incur condensation inside the headlight body, which makes the light from the headlights very dim. At night, this creates a very serious safety concern. 1. Other cars are not able to see you at night. 2. The driver is unable to see the road or other objects at night. There apparently was a lawsuit in 2 states on this safety concern, which they won. Please recall this, before someone else is killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450965February 8, 2022
EXTERIOR LIGHTING
The low beam headlights are extremely dim, and it is a commonly known issue with these Cadillac SRX models. This is a 2015, but all owners of these model years complain of the same issue. There was a class action lawsuit previously on these headlamps, it focused on moisture entering the headlamp assembly. I had the Cadillac dealer inspect, they determined there was no moisture degrading the lamps. So nothing was done. The lamps are very dim and dangerous at night. Again, a common srx owner issue. The Cadillac dealer yesterday suggested just using the high beams all the time, or replace the low beam 55 watt lamps with 65 watt high beam type lamps. Not sure that would be best solution. Also, they wanted $1400 to change the lamps in this scenario. Again, back to the safety issue, these low beam lamps are dangerously dim. No doubt someone has had an accident due to these, fortunately I have not (yet)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450752February 7, 2022
EXTERIOR LIGHTING
The Low-beam headlights are so hot they are melting the reflective coating off the headlamp housing causing the headlights to not project. This is a safety issue that needs to be addressed asap. When driving at night you cant see 15 ft in front of you without the high beams. I have spoke to Cadillac and this is a known issue. Last night there was a pedestrian walking down the side of the road and i was unable to see him and almost hit him.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447050January 11, 2022
EXTERIOR LIGHTING
I noticed while driving at night, my headlights are extremely dim. After researching the problem, I discovered that there is a problem with the headlights having to do with moisture and corrosion and that Cadillac is aware of the problem, but will not issue a recall. There are several lawsuits pending including a Class Action filed in Detroit, MI. I contacted the dealership who informed me that Cadillac was paying for customers to have the lights fixed on a reimbursement plan. However, Cadillac stopped that program. It is an extremely dangerous situation to not have the headlights work properly. Cadillac should do a recall and fix this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446884January 10, 2022
EXTERIOR LIGHTING:HEADLIGHTS
2015 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO EXTREMELY DIM HEADLIGHTS. THE CONSUMER STATED THE VEHICLE WAS REPAIRED. THE MANUFACTURER OFFERED TO REIMBURSE 500.00 OF TH 1,800.00 REPAIR COST. THE CONSUMER ACCEPTED THE REIMBURSEMENT, BUT HAD NOT RECEIVED IT. THE CONSUMER REQUESTED A FULL REIMBURSEMENT SINCE THE MANUFACTURER IS AWARE OF THE FAILURE. THE VEHICLE HAD 43,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446451January 6, 2022
FUEL/PROPULSION SYSTEM
The evaporator purge valve has went bad on my 2015 Cadillac srx performance. I know this is a recall on alot of gm models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445476December 29, 2021
EXTERIOR LIGHTING
In the last several months I have noticed a dimenished light output of the low beam headlights. It has gotten to the point where the light emitted is not adequate to drive at night and is unsafe. The only way to safely drive at night is with the high beam headlights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444227December 18, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
A brake module went out in the car August 2021. Brake, ABS, stability track, power steering warning lights all on. Cruise control doesn’t work. Lane assistant and back up camera system not fully operational. This is a warranty repair. It’s been 4 months and Cadillac can’t get the part to fix it. A brake module seams important
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444129December 17, 2021
EXTERIOR LIGHTING
In February 2020 Cadillac notified me "that a small number of model year 2010-2015 SRXs may experience issues that could cause moisture to accumulate in their headlamp capsules and/or cause Halogen headlights to become dimmer over time." (Claim Number [XXX]) At that time I had no issues but I have this issue now, as diagnosed by my dealer. The dim low beam headlights make the vehicle undriveable at night. I have replaced the actual headlight bulbs but the problem as per the dealer is "moisture has damaged the deflectors". My dealer and Cadillac (case #[XXX]) have offered a 10% discount on the estimated $2,300 repair cost. I believe this to be a serious safety and quality issue. Also, SRX owners have been treated unfairly with 2010 model year owners receiving 10 years of replacement coverage and all others getting less. THE CONSUMER REQUESTED INFROMATION ABOUT THE MINIMUM SAFETY STANDARDS FOR LOW BEAM HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444057December 16, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the headlights dimmed, causing the contact to not see the road ahead. The vehicle was taken to the dealer. The dealer diagnosed that the weather sealant for the headlights was faulty. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact to have the dealer contact them. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443785December 14, 2021
EXTERIOR LIGHTING
The headlights are failing, new lamps does not resolve the issue. Bad design, the inner reflective housing has melted and the lamps no longer light the road correctly. New lamps did not resolve the issue. I am having to replace the whole lamp housing at over $600 per side just to enable me to drive at night. Very dangerous situation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443454December 11, 2021
EXTERIOR LIGHTING
Low beam headlights have become so dim as to be unusable, exascerbated when the auto-dimming goes unexpectedly from high to low beam. It’s as if someone just turned the car’s lights off, so options are to 1) drive on constant high beam, blinding other drivers; 2) drive on low beam, blinding me; 3) not drive at all at night. Thanks, Cadillac!! It’s unbelievable to me that a safety recall has not been mandated to force GM to confront this problem for ALL owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442861December 6, 2021
EXTERIOR LIGHTING
Low beams are so dim as to be dangerous, not only for passengers, but also for people, animals and property outside the vehicle. Visibility is so incredibly poor as to not illuminate a pedestrian in a crosswalk early enough to facilitate a safe stop. Nothing in writing from the dealer, but agent aware of the problem with no fix. The problem is constant, not intermittent. Became most apparent approximate 37000 miles, while driving a winding road, returning from Soboba casino at night. Vehicle has a little over 40000 miles now. No warning lamps, messages. There are enough online complaints to wonder why GM has not recalled for repair. Is GM awaiting for a certain injury or death toll?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442913December 6, 2021
EXTERIOR LIGHTING
Low beam headlights are so dim as to be useable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441129November 20, 2021
EXTERIOR LIGHTING
Bought this car used, first time after dark realized headlights were not shining well enough to drive. We parked the vehicle until we could purchase and replace complete headlamp assembly. Multiple internet sites were found where other owners had same issue. We paid $300 for a set of replacement assembly and installed ourselves, otherwise it would have cost $1000 at the dealer. We went with this option because Cadillac items were not recommended, as they would fog up again in a short amount of time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441105November 19, 2021
EXTERIOR LIGHTING, VISIBILITY/WIPER
Vehicle headlights are very dim and night visibility is extremely limited and very dangerous. Driving in rain proves impossible. Seems to be a known issue that Cadillac owners are repairing themselves to the tune of between $1400-3000. Models SRX, years 2010-2016 After reading many user/enthusiasts web forums, I see this issue being reported by hundreds of owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440635November 16, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact stated while driving at night, the front headlights failed to adequately illuminate the roadway. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the headlights to be replaced. The vehicle was not repaired but was pending repairs. The contact attempted to call the manufacturer but was unable to speak to with an authorized representative. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440260November 12, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact stated while driving 40 MPH, the headlights became very dim causing a visibility issue. The contact was able to drive to the residence. The vehicle was taken to the dealer to be inspected. The contact was informed that there was moisture entering the headlight housings and that the headlights needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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