Cadillac SRX Complaints (2014)

390 consumer complaints on file.

#11449970February 2, 2022
EXTERIOR LIGHTING
The low beam headlights provide very little illumination. Driving this vehicle at night is a safety hazard due to low light illumination. As a result, I use the high beams for better illumination coverage at night or under low light conditions. This problem is progressive and has degenerated over time. The vehicle was taken to a dealership and local repair shop. Replacing the headlight assembly was the final solution from both mechanics ($2000 repair) which is temporary as the problem will reoccur. The low beam reflective lamp housing is scorched or deteriorated due to high halogen bulb heat. I was not involved in any accidents concerning this issue. Driving this vehicle with the low beams on is like having no lights on at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448751January 25, 2022
EXTERIOR LIGHTING
The seals on the headlights let moisture in, causing the lights to be dim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448656January 24, 2022
EXTERIOR LIGHTING
Headlights are so dim that you cannot see to drive at night or after dusk. I have to use the high beams in order to drive at night, so I drive with the high beams, then other drivers are flashing their lights at me to dim my lights, I can’t believe there is no recall on this problem because if there is a safety problem, it would be driving at night and not being able to see where you are going. I also noticed that of all the complaints about this year, make and model, 90% of all complaints were this same problem. Come on nhsta recall this problem!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448034January 19, 2022
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Class action lawsuit was file for headlights that go dim after life of the vehicle. I never received letter in regards to lawsuit and dealer will not help to replace headlights. This should be a recall headlights are very important dealer and manufacture are aware of this headlight issue because of the class action lawsuit they settled. PLEASE MAKE THIS A RECALL HEADLIGHTS GO DIM NO VISIABILITY AT NIGHT!!!! Manufacture recommends to replace out of pocket expense to consumer knowing it is a manufacture defect on their part. No accident but many close calls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448041January 19, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2014 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the headlights dimmed, causing the contact to not see the road ahead. The contact was pulled over by the police on three separate occasions because the headlights failed to illuminate as needed. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447791January 17, 2022
EXTERIOR LIGHTING
The original factory headlights (low beams specifically) are not bright enough to safely drive at night. We have attempted to just replace the bulbs to stronger LEDs but it resulted in such a minimal change - indicating a larger issue. There are several online accounts of the same issue with no sort of recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445930January 3, 2022
EXTERIOR LIGHTING
My 2014 (bought 2017) Cadillac SRX headlights are inadequate for night vision. I don't want to drive at night. The lights are too dim to be safe. When I went on online, I found about 30 people with the same problem on CarComplaint.com and GM is not helping us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445204December 28, 2021
EXTERIOR LIGHTING
I have has headlight problems since 2014. Replaced bulbs, no difference. I have to drive with high beam on at night. Dealer can only replace with same problem type lights. GMC knows of the problem. There is no permanent repair for the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445051December 27, 2021
EXTERIOR LIGHTING
The low beam headlights have become so dim that they are virtually useless for night driving. The only way I can drive after dark is with the brights which creates a safety blinding hazard for oncoming vehicles. In going on line I have found this has been an ongoing problem for several years but GM or Cadillac Motors has never announced a recall. The problem is not the bulb or even the globe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444898December 24, 2021
EXTERIOR LIGHTING, VISIBILITY/WIPER
My car is undriveable after sunset because of low beam dim headlights. My car is a 2014 Cadillac SRX with 74971 miles. I've had a estimate of $1763.24 to fix problem at Labadie Cadillac in Bay City, MI. After investigation this has been a problem known to you for years, I don't understand why a safety recall has not already been ordered against GM, we can't see where we're going at night, that sounds like a safety problem to me. I know GM has paid for repairs after class action lawsuits, but why wasn't a safety recall ordered by you?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443739December 14, 2021
EXTERIOR LIGHTING
The stock halogen headlights (low beams) are so dim you can't tell if they are on or not. New halogen bulbs did not help. I replaced them with LED units at my own expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443650December 13, 2021
EXTERIOR LIGHTING
Since we moved to the East Coast, four years ago, the headlights on the 2014 SRX have slowly dimmed until they are completely ineffectual. When looking out the front window on a dark road, there is only a very dim, barely perceptible, lightening of the road directly in front of the car when the headlights are turned on. When approaching another car, the headlights resemble running lights or parking lights and could easily be overlooked in snow or heavy rain. Similar complaints are everywhere online, some indicating that internal Cadillac service memos cite defective seals that allow moisture to enter and corrode the whole light housing and that the only fix is replacing both the light assemblies for $2000...WITH THE SAME DEFECTIVE PART! $2000 represents close to 13% of the Kelly Blue Book Value of the car. For a few months, coinciding with the initial Covid outbreak, Cadillac offered some people (not us) the option of having the light assemblies replaced and applying for a reimbursement within a very narrow time window. I never heard about this at the time and have no idea how these people were selected for notification and contacted. I would like to see Cadillac accept responsibility and recall the part which is obviously a huge safety issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442792December 6, 2021
EXTERIOR LIGHTING
Unable to see safely driving at night especially during rainy or snowy driving. Headlamps are so dim my automatic high beams go on constantly even when opposing traffic are coming towards me. I purchased the Cadillac used 2021. I called the Cadillac dealer they stayed Cadillac used to reimburse owners prior to last year. I cannot afford $3400 for replacing the headlamps! This is putting my family and opposing traffic at high risk for an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442808December 6, 2021
POWER TRAIN:AXLE ASSEMBLY
2014 CADILLAC SRX. CONSUMER SEEKS REIMBURSEMENT FROM VEHICLE REPAIRS MADE REGARDING REAR AXLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442642December 4, 2021
EXTERIOR LIGHTING
My headlights are so dim, they look as though they are not even on! I cannot drive at night anymore. I was informed that there was a recall in 2019 for this issue, however I never saw one.This should indeed be a safety issue, because these headlights don’t light up sh*t. GM should be ashamed of themselves!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441717November 26, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2014 Cadillac SRX. The contact stated while driving at night, the headlights were dim and making it difficult to see the road ahead. The contact took the vehicle to the local dealer and made the mechanic aware of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441489November 23, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2014 Cadillac SRX. The contact stated while driving at night the illumination from the low-beam headlight was not adequate for safe vehicle operation. The contact stated that it was difficult to see a safe distance ahead of the vehicle. The contact instead had to use the hi-beam headlights for adequate illumination at night or in low light driving conditions. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441017November 19, 2021
SUSPENSION, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2014 Cadillac SRX. The contact stated that the vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 21V473000 (Suspension). The vehicle was repaired but after retrieving the vehicle it was discovered that the ABS, Stabilitrak and traction control warning lights were all illuminated. The cause of the failure was not determined. The service center refused to repair the additional issues. The manufacturer was notified of the issue but no assistance was offered. The failure mileage was 127,249.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440785November 17, 2021
AIR BAGS
The contact owns a 2014 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the passenger’s air bag warning light was illuminated. The vehicle was taken to the dealer however, the dealer could not duplicate the failure. The vehicle was then taken to an independent mechanic who accidentally reset the air bag code when it was connected to the code reader. The failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the VIN was not included in a recall for the failure. The failure mileage was approximately 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440623November 16, 2021
EXTERIOR LIGHTING
Headlights are so dim at night that I have to use highbeams to see properly which is extremely dangerous. This is a ongoing problem I have had since I bought the vehicle and it is getting worse. I try not to drive at night because of this issue. A recall by GM should be immediately initiated. The estimate I received to replace is more than $1,600! Why would there be such a high cost to replace when this issue has been happening since purchasing the vehicle?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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