Cadillac SRX Complaints (2014)

390 consumer complaints on file.

#11149756November 6, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ON THE 2014 SRX ARE A DEATH TRAP WAITING TO HAPPEN. HEADLIGHTS ARE SO DIM YOU CAN'T SEE THE ROADWAY. IF GOING DOWN THE HIGHWAY OR ON STREETS. AND WHEN YOU MAKE TURNS ON A DARK STREET YOU ARE BLIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149536November 5, 2018
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS HAVE GOTTEN SO DIM IT IS HARD TO SEE AT NIGHT. IN ORDER TO GET DECENT VISIBILITY WE NEED TO DRIVE WITH HEADLIGHTS ON HIGH BEAM. IT IS BAD ENOUGH THAT I WILL NO LONGER ALLOW MY WIFE TO DRIVE IT AT NIGHT. I CONTACTED THE CADILLAC DEALERSHIP AND WAS TOLD THERE WAS NO RECALL OR SERVICE ALERT FOR THAT PROBLEM EVEN THOUGH THEY HAD HEARD OF SIMILAR PROBLEMS. IT WILL ONLY BE A MATTER OF TIME BEFORE SOME IS KILLED OR HURT BECAUSE OF POOR VISIBILITY. IS THIS AN ISSUE FOR WHICH YOU ARE AWARE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145109November 3, 2018
EXTERIOR LIGHTING
I BOUGHT THIS VEHICLE USED IN MICHIGAN. IT WAS A VEHICLE FROM NEW YORK. THE HEADLIGHT ARE SO DIM I HAVE TO USE THE BRIGHTS AS MUCH AS I CAN WHILE DRIVING. I HAVE HAD THE LIGHTS CHANGED TWICE WITH NO CHANGE IN MY VISIBILITY OF THE ROAD AHEAD AND BESIDE ME. MAKING TURNS IS SCARY AND WHEN IT IS REALLY DARK OUTSIDE AND I HAVE TURN ON MY DIMS, I HAVE TO LOOK FOR THE WHITE LINE TO FOLLOW THE ROAD. PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144720November 1, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO PROJECT ADEQUATE LIGHT WHILE DRIVING. ADDITIONALLY, THE HIGH BEAM HEADLIGHTS WERE USED FOR DRIVING. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER HERTRICH CHEVROLET OF SALISBURY (2531 N SALISBURY BLVD, SALISBURY, MD 21801 (443) 856-4025) WHERE IT WAS DIAGNOSED THAT THE SETTINGS NEEDED TO BE RESET AND BRIGHTER BULBS WERE INSTALLED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 94,148.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141848October 22, 2018
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM WHILE DRIVING AT NIGHT AND IN THE EARLY MORNING. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED HERITAGE CADILLAC AT 770-872-0025 (LOCATED AT 7134 JONESBORO RD, MORROW, GA 30260) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141391October 19, 2018
VISIBILITY/WIPER, EXTERIOR LIGHTING
MY VEHICLE'S HEADLIGHTS ARE EXTREMELY DIM, TO THE POINT THAT IT IS UNSAFE TO DRIVE AT NIGHT. IF I DO HAVE TO DRIVE WHEN IT IS DARK, I MUST USE MY BRIGHT HIGH BEAMS IN ORDER TO SEE. THIS HAS BEEN OCCURRING SINCE I FIRST PURCHASED THE VEHICLE, BUT IS PROGRESSIVELY GETTING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142012October 19, 2018
EXTERIOR LIGHTING:HEADLIGHTS
2014 CADILLAC SRX. CONSUMER WRITES IN REGARD TO DEFECTIVE HEADLIGHTS THAT APPEAR TOO DIM. *AS THE CONSUMER STATED THE COATING ON THE HEADLAMP HOUSING WAS THE CAUSE OF THE DIM LIGHTING. THE MANUFACTURER WAS NOTIFIED AND OFFERED TO COVER 50% OF THE REPAIR COSTS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140704October 16, 2018
EXTERIOR LIGHTING
HEADLIGHTS ARE SO DIM, MAKES DRIVING IMPOSSIBLE AND UNSAFE, QUOTED $2800 BY DEALERSHIP, SHOULD BE RECALL DUE TO MANY COMPLAINTS STATEWIDE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139400October 10, 2018
EXTERIOR LIGHTING
OWN A 2014 CADILLAC SRX HEADLIGHTS ARE DIM CA NOT SEE BEYOND 5 FEET IN FRONT OF THE BUMPER TOOK TO CADILLAC REPLACED HEADLIGHT BULBS STILL THE SAME PROBLEM. WAS PULLED OVER BY POLICE WAS TOLD HEADLIGHTS ARE TO DIM TO DRIVE WITH MY HIGH BEAMS ON TO GET HOME AND HAVE SOMEONE FIX. CALLED CADILLAC THEY SAID THEY CALL THE DEALER AND HEADLIGHTS ARE TO GM SPECS. LOOKED ON LINE FOR POSSIBLE FIX AND LOTS OF SAME PROBLEMS WITH NO SOLUTIONS. CANT DRIVE AT NIGHT OR WHEN IT RAINS OR IN THE FOG AS MUST DRIVE WITH HIGH BEAMS ON TO SEE. THIS IS WHEN THE CAR IS STATIONARY AS WELL AS DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139314October 9, 2018
EXTERIOR LIGHTING
WE HAVE A 2014 CADILLAC WE BOUGHT USED A YEAR AGO. THE LOW BEAM HEADLIGHTS LUMINOSITY HAS DETERIORATED TO THE POINT THAT IS UNSAFE, ACTUAL DANGEROUS TO DRIVE AT NIGHT. I HAVE ATTACHED TWO PICTURES THAT I TOOK. ONE IS MY NISSAN ALTIMA SHOWING NORMAL PROJECTION AND THE CADILLAC SRX WHICH CLEARLY SHOWS IT IS UNSAFE TO DRIVE AT NIGHT. THE DEALER AND CADILLAC REFUSE TO ACKNOWLEDGE THERE IS AN ISSUE AND WILL DO NOTHING. RESEARCH CLEARLY SHOWS THIS TO BE AN ISSUE IN 2010 TO 2015 CADILLACS. CLASS ACTION LAWSUITS HAVE BEEN FILES IN MULTIPLE STATES. I CANNOT IN GOOD CONSCIENCE LET MY WIFE DRIVE IT AT NIGHT AND SHE STATES SHE IS AFRAID TO DO SO. I BELIEVE THE FOLKS AT NHSTA SHOULD ISSUE A RECALL BEFORE PEOPLE ARE HURT IN ACCIDENT. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138754October 6, 2018
ELECTRICAL SYSTEM
THE CUE TOUCH SCREEN BECOMES FROZEN AND UNUSABLE. DISPLAY WORKS BUT FUNCTIONALITY DOES NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133515October 5, 2018
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
WHEN DRIVING AT NIGHT AND YOU ARE USING LOW BEAM HEAD LIGHTS BECAUSE OF TRAFFIC THE HEAD LIGHTS DO NOT PUT OUT ENOUGH LIGHT TO SEE THE ROAD. MANY OTHER OWNERS OF THESE CARS HAVE THE SAME PROBLEM. THE LOW BEAM HEAD LIGHT IS WAY TO DIM AND NOT MUCH BRIGHTER THE THE DAY TIME DRIVING LIGHTS. WHEN COMPARING THIS MODEL CAR TO OTHERS SIDE BY SIDE ON LOW BEAM THIS MODEL IS LESS THAN HALF AS BRIGHT AS THE OTHER MODELS ON LOW BEAMS. CADILLAC AND THE LOCAL DEALER SAY NOTHING CAN BE DONE FOR IMPROVEMENT. THIS IS A MAJOR SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131822September 26, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS OR WHILE THE VEHICLE WAS STATIONARY, THE HEADLIGHTS WERE DIM. THE CONTACT STATED THAT IT WAS DIFFICULT TO DRIVE THE VEHICLE DUE TO POOR VISIBILITY. HENNESSY CADILLAC (3377 SATELLITE BLVD, DULUTH, GA 30096, (770) 680-7000) WAS CONTACTED AND STATED THAT IT WAS A COMMON FAILURE AND THAT THE HEAD LAMP ASSEMBLY NEEDED TO BE REPLACED ON BOTH SIDES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,876.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124252September 4, 2018
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS DID NOT OPERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 117,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122721August 27, 2018
EXTERIOR LIGHTING
DIM HEADLIGHTS ARE VERY LOW. VERY UNSAFE TO DRIVE AT NIGHT WITH DIM LIGHTS ON. WE HAVE NOTICED THAT THE BLINKER IS BRIGHTER THAN THE ACTUAL LIGHTS. VERY LOW VISABILITY. WHEN DRIVING I OFTEN THINK THE LIGHTS ARE NOT ON WHEN THEY ARE ON LOW BEAM. WOULD NOT BE ABLE TO SEE A CHILD OR ANIMAL (OR ANY OBJECT) IN PATH OF VEHICLE WHEN DRIVING AT NIGHT. OUR SRX IS BLACK SO I'M ALSO CONCERNED ABOUT OTHER VEHICLES SEEING US AT NIGHT W/SUCH POOR LIGHTING. TOTAL DEFECT IN DESIGN. MY HUSBAND WILL DRIVE IT AT NIGHT, BUT I REFUSE TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122426August 26, 2018
ENGINE
CADILLAC SRX STOPPED AT RED LIGHT AND HEARD CAR REVIVING UP. KEPT FOOT ON BRAKE BUT I AM VERY CONCERNED. WE WERE ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118999August 10, 2018
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE OPERATING THE VEHICLE AT NIGHT UTILIZING THE LOW BEAM HEADLIGHTS, THE CONTACT STATED THAT THE LIGHTS WERE TOO DIM TO PROPERLY VIEW THE ROAD AHEAD. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (TOM PEACOCK CADILLAC, 15480 NORTH FWY, HOUSTON, TX) WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE LAMP ASSEMBLY NEEDED TO BE REPLACED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118223August 7, 2018
EXTERIOR LIGHTING
HEADLIGHTS ON THIS VEHICLE ARE HORRIBLE, THEY DO NOT ILLUMINATE 5 FEET IN FRONT OF THE HOOD. THIS POSES A SEVERE DANGER WHEN DRIVING AT NIGHT. APPARENTLY CADILLAC IS NOT ISSUING A RECALL EVEN THOUGH THERE ARE LOTS OF COMPLAINTS AND IS A KNOWN PROBLEM. I BELIEVE THERE IS ALSO A CLASS ACTION LAW SUIT. THEY NEED TO FIX THE HEADLIGHTS. ITS ONLY A MATTER OF TIME BEFORE AN ACCIDENT HAPPENS IF IT HASN'T ALREADY. VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102422June 18, 2018
UNKNOWN OR OTHER
MY 2014 CADILLAC CUE SCREEN HAS DEVELOPED SPIDER WEB CRACKS WHICH PREVENT ME FROM SEEING THROUGH THE SCREEN. THIS HAS BECOME A SAFETY ISSUE BECAUSE I AM UNABLE TO VIEW THE BACKUP CAMERAS. THIS IS A KNOWN ISSUE WITH CADILLAC WITH NUMEROUS COMPLAINTS. I HAVE ONLY 35,000 MILES ON MY CAR. ONE DAY AFTER LEAVING MY CAR OUTSIDE DURING A HOT DAY, THE CRACKS APPEARED. CADILLAC/GM SHOULD BE RESPONSIBLE FOR THIS DEFECTIVE PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100576June 8, 2018
STRUCTURE:BODY, EXTERIOR LIGHTING
HEADLIGNTS ARE SO DIM ON MY VEHICLE, WHICH IS DANGEROUS WHEN DRIVING AT NIGHT. I HAVE TO USE MY BRIGHT LIGHTS. I HAVE GONE TO THE ACTUAL CADILLAC SEWELL DEALERSHIP, THEY AGREED WITH ME THAT THE LIGHTS ON BOTH HEADLIGHTS ARE WAY TOO DIM. I ASKED THEM TO PLACE A BRIGHTER LIGHTBULB, BUT THEY SAID THEY WOULD BE UNABLE TO DO THAT SINCE IT'S AN ELECTRICAL ISSUE WITH THE ENTIRE LIGHT FIXTURE. THEY SAID IT WAS COMMON WITH THIS MAKE AND MODEL, AND REPLACING THE ENTIRE LIGHT FIXTURE WAS $1500 PER HEADLIGHT, MAKING $3000 TO MAKE HEADLIGHTS SAFE FOR NIGHT DRIVING. IT APPEARS THIS IS A MANUFACTURING ISSUE, THEY ARE TRYING TO MAKE THE CONSUMER PAY FOR FOR A PROBLEM NOT CAUSED BY THE CONSUMER. THEY MENTIONED THEY HAVE BEEN SEEING THIS ISSUE WITH MANY OF MY CAR AND MAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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