Cadillac SRX Complaints (2015)

443 consumer complaints on file.

#11328385June 11, 2020
ELECTRICAL SYSTEM, SEATS
BOUGHT MY CADILLAC 2015 SRX LAST APRIL 2019, IS HAS BEEN THRU ONE WINTER. JUST A FEW MONTHS BACK NOTICED A BURN IN THE SEAT BACK DOWN AT THE BEND WHILE CLEANING THE CAR. TOOK MY CAR TO QUANTRELL OF LEXINGTON, KY DEALER AND THEY WILL NOT COVER THE REPLACEMENT AND STATED THEY CALLED THE MANUFACTURER AND THEY WILL NOT COVER THE REPLACEMENT. I WAS TOLD IT WAS A SEAT WARMER MALFUNCTION. IT IS A MIRACLE THAT MY CAR DID NOT CATCH ON FIRE. THE CTS MODELS WERE RECALLED FOR THIS VERY REASON, BUT THE WILL NOT RECALL THE SRX'S. I HAVE SEEN MANY COMPLAINTS ONLINE FOR THE SRX. I SHOULD NOT HAVE TO PAY TO REPLACE MY SEAT AND SEAT WARMER WHEN THIS IS A VEHICLE SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327298June 4, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT MOISTURE ENTERED THE HEADLAMP WHICH CAUSED THE HEADLIGHTS TO SHINE DIM WHILE DRIVING AT NIGHT OR IN LOW LIGHT CONDITIONS. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER WHERE THEY HAVE ACKNOWLEDGED A DEFECT WITH THE HEADLAMPS. THE CONTACT WAS PROVIDED A TIMELINE IN WHICH TO HAVE THE HEADLAMPS REPLACED OUT OF POCKET AND WOULD LATER BE REIMBURSED BY THE MANUFACTURER FOR THE REPLACEMENT OF THE HEADLAMPS. THE CONTACT TOOK THE VEHICLE TO SERVICE CHEVROLET CADILLAC (1212 AMBASSADOR CAFFERY PKWY, LAFAYETTE, LA 70506) WHERE THE VEHICLE WAS INSPECTED AND IT WAS CONFIRMED THAT THE HEADLAMPS WERE DEFECTIVE. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPLACEMENT HEADLAMPS NOT BEING AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326821June 1, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLIGHTS WERE VERY DIM AND FAILED TO PROJECT A HEADLIGHT BEAM ENOUGH FOR SAFE VEHICLE OPERATION. THE CONTACT STATED THAT ON ONE OCCASION WHILE DRIVING AT NIGHT WHILE MAKING A TURN, THE CONTACT ALMOST WENT OFF OF THE ROADWAY DUE TO INSUFFICIENT LIGHTING FROM THE HEADLIGHTS. THE VEHICLE WAS TAKEN TO VAL WARD CADILLAC, INC (12626 S TAMIAMI TRAIL, FORT MYERS, FL 33907) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A MANUFACTURER'S DEFECT IN THE DESIGN OF THE HEADLIGHTS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324640May 15, 2020
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING 35 MPH, THE THAT BEAM PROJECTED FROM THE HEADLAMPS WERE INSUFFICIENT TO ILLUMINATE THE ROADWAY, WHICH MADE IT DIFFICULT TO SAFELY OPERATE THE VEHICLE AFTER DARK OR IN LOW LIGHT CONDITIONS. THE VEHICLE WAS TAKEN TO CADILLAC OF MEMPHIS LOCATED AT 5433 POPLAR AVE MEMPHIS, TN 38119, WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT INFORMED THAT THE HEADLAMP ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 58,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323686May 7, 2020
EXTERIOR LIGHTING
RECEIVED A SAFETY NOTICE FROM CADILLAC AS PART OF CLASS ACTION LAWSUIT. HEADLIGHTS MAY BE SUBJECT TO DIMMING AND/OR COMPLETE LOSS OF THE HEADLIGHTS DUE TO CORROSION FROM MOISTURE WITHIN THE SEALED HEADLIGHT UNIT. TOOK MY 2015 SRX IN FOR SERVICE AND THEY SAID THE HEADLIGHTS NEED IMMEDIATE ATTENTION. BECAUSE THIS IS NOT A RECALL IT IS UP TO THE INDIVIDUAL TO PAY FOR THE REPAIR AND THEN SEEK REIMBURSEMENT FROM CADILLAC. DUE TO THE EXTREME SAFETY CONCERNS,LOSS OF HEADLIGHTS AND POTENTIAL FOR A NIGHTTIME CRASH WITH RESULTING INJURY OR DEATH, I'M ASKING YOU TO INVESTIGATE THIS FOR A POTENTIAL RECALL. BECAUSE THE UNIT IS SEALED, I CAN'T PROVIDE PHOTOS THAT SUPPORT MY CLAIM THAT MOISTURE HAS BUILT UP INSIDE (BEHIND) THE HEADLIGHTS. THIS HAS BEEN A KNOWN PROBLEM FOR OVER A YEAR AND MAY HAVE RESULTED IN CRASHES AND INJURIES THAT ARE UNKNOWN TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321074April 14, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHT WAS NOT ADEQUATE FOR SAFE DRIVING. THE CONTACT STATED THAT IT WAS DIFFICULT TO SEE AT NIGHT WHILE DRIVING. HILTON HEAD CADILLAC (1090 FORDING ISLAND RD, BLUFFTON, SC 29910), WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321117April 14, 2020
EXTERIOR LIGHTING
MY CERTIFIED 2015 CADILLAC SRX LEFT THE DEALERSHIP AS AN UNSAFE VEHICLE! THE HEADLIGHTS (OR LACK THEREOF) ARE BARELY VISIBLE AT NIGHT OR IN THE RAIN. WHILE USING THE HEADLIGHTS, THERE IS NOT MUCH DIFFERENCE WHEN THE SWITCH IS OFF OR WHEN IT IS ON. THIS HAS LED TO SEVERAL "CLOSE CALLS' WHILE DRIVING. IN RESEARCHING THIS PROBLEM, IT APPEARS THERE ARE TENS OF THOUSANDS OF 2010-15 SRX'S THAT HAVE UNSAFE HEADLIGHTS. BUT YET, NO RECALL. I AM WONDERING HOW MANY MORE COMPLAINTS IT WILL TAKE? THEN TO ADD THE TWO LAWSUITS, AND STILL NOTHING EXCEPT FOR A HALF-HEARTED LETTER FROM CADILLAC "OFFERING" TO REIMBURSE THE OUT-OF-POCKET EXPENSE TO FIX THE PROBLEM. IN REVIEW, I PURCHASED MY FIRST CADILLAC, EXPECTING A TOP OF THE LINE VEHICLE. IN RETURN, I NOW HAVE A VEHICLE THAT I CAN ONLY DRIVE DURING DAYLIGHT HOURS AND SUNNY WEATHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319218March 25, 2020
EXTERIOR LIGHTING
UNABLE TO DRIVE VEHICLE AT NIGHT DUE TO MALFUNCTIONING LOW BEAM HEADLIGHTS. THEY APPEAR TO BE ON BUT ONLY PRODUCE AN EXTREMELY DIM LIGHT. SO DIM IT'S AS IF THEY ARE NOT ON AT ALL. THIS FORCES YOU TO USE HIGH BEAMS WHICH BLINDS ONCOMING TRAFFIC. EXTREMELY DANGEROUS AND APPARENTLY A PROBLEM FOR MOST SRX OWNERS. AMAZINGLY THERE IS NO RECALL FOR THIS DEADLY MECHANICAL FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318790March 20, 2020
ELECTRICAL SYSTEM
Q SCREEN CRACKED AND SPREADING, RADIO GLITCHES FREEZES JUMPS AND QUIVERS ON STATIONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318725March 19, 2020
EXTERIOR LIGHTING
DEFECTIVE HEADLIGHT LAMPS,HAVE DRIVE WITH HIGH BEAM LIGHTS ON AT NIGHT,GENERAL MOTORS NEGLECTING TO RECALL THIS SAFETY VIOLATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317716March 12, 2020
EXTERIOR LIGHTING
CADILLAC SENT ME A LETTER ADVISING THAT MY CAR MAY HAVE AN ISSUE WITH MOISTURE IN THE HEADLIGHTS. THEIR PROPOSED SOLUTION IS TO HAVE ME PAY MY DEALER JUST TO INSPECT THE CAR, THEN PAY THE DEALER TO REPLACE THE HEADLIGHTS IF NECESSARY, THEN FILE A CLAIM FOR REIMBURSEMENT FROM CADILLAC, WHICH THEY MAY OR MAY NOT APPROVE. MY DEALER CONFIRMED THAT PROCESS AND TOLD ME THAT MY OUT OF POCKET COST WOULD BE ABOUT $1,700.00. SHOULDN'T THIS BE SAFETY RECALL THAT CADILLAC WOULD FIX WITHOUT ME HAVING TO PAY FIRST AND THEN WAIT FOR MONTHS TO POSSIBLY BE REIMBURSED? THANKS FOR YOUR ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316897March 8, 2020
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
A WARNING LIGHT ON THE CUE SYSTEM HAS LOCKED AND WILL NOT WORK. THIS IS A SAFETY HAZARD WHILE DRIVING. THE VEHICLE WAS MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315947March 3, 2020
EXTERIOR LIGHTING
LOW BEAM HEADLIGHT VERY LOW REPLACED BULB AND STILL GOES DIM. MOISTURE GETS INSIDE THE HEADLIGHT ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315712March 2, 2020
EXTERIOR LIGHTING
THE HEADLIGHT IS DIMMER AT NIGHT AND VISIBILITY IS VERY LOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312040February 28, 2020
EXTERIOR LIGHTING
REQUIRED HEADLIGHT REPLACEMENT DUE INSUFFICIENT BEAM CAUSING IT TO BE EXTREMELY DANGEROUS DRIVING AT NIGHT. REQUESTING REIMBURSEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311867February 27, 2020
EXTERIOR LIGHTING
MY RIGHT HEADLIGHT IS SO DIM I HAVE TO USE MY BRIGHTS WHEN DRIVING AT NIGHT. CADILLAC REPLACED THE LEFT HEADLIGHT ABOUT A YEAR AGO BECAUSE IT WAS SO DIM. I HAVE TRIED TO GET ALONG WITH THE RIGHT BEING SO DIM BUT IT IS NOT SAFE. I WORK 2 OR 3 NIGHTS A WEEK SO IT IS DIFFICULT. IT IS THAT WAY WHENEVER THE LIGHTS ARE ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309727February 17, 2020
EXTERIOR LIGHTING
MY 2015 SRX HEADLIGHTS ALL OF A SUDDENLY STARTED TO GO DIMMER AND DIMMER. MY HUSBAND CHANGED IT SEVERAL TIMES AND BOUGHT HIGHER WATTS AND NOTHING WORKED. I CALLED THE DEALER AND THEY SAID THERE IS NO RECALL FOR MY VEHICLE. I HAVE TO RIDE WITH MY BRIGHTS ON IN ORDER TO SEE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308566February 11, 2020
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT VEHICLE HEADLIGHTS LOW BEAM WAS INADEQUATE FOR SAFE VEHICLE OPERATION. THE CONTACT WAS UNABLE TO SEE THE HEADLIGHT LOW BEAM AS PROJECTED. THE VEHICLE WAS TAKEN TO PIONEER CHEVROLET 1315 PIKE STREET, MARIETTA, OHIO 45750 PHONE (740)-236-4928, FOR INSPECTION. THE CONTACT WAS INFORMED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308230February 10, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE LUMINESCENCE FROM THE HEADLAMPS WERE INADEQUATE FOR SAFE NIGHT TIME DRIVING. THE VEHICLE WAS TAKEN TO CABLE DAHLER LOCATED AT (1151 W. 104TH ST. KANSAS CITY, MO) WHERE THE VEHICLE WAS DIAGNOSED THAT THE HEAD LIGHT ASSEMBLY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.*BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307440February 6, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY CAR ARE VERY DIM. IT IS DIFFICULT TO SEE ANYTHING AT NIGHT WITHOUT THE BRIGHTS. THE BRIGHTS DO OPERATE NORMALLY. I HAVE CHANGED THE BULBS TO HALOGEN TYPE AT MY OWN EXPENSE BUT IT DID NOT MAKE A DIFFERENCE. THE LEFT LIGHT SEEMS DIMMER THAN THE RIGHT ONE BUT BOTH ARE VERY DIM. THIS IS A TERRIBLE SAFETY ISSUE. I HAVE CONTACTED GMC DEALER AND THEIR ONLY SOLUTION IS TO CHANGE THE HEADLIGHT ASSEMBLIES AT GREAT COST OVER $2000 WITH THE SAME ASSEMBLIES THAT HAVE FAILED. READING PROBLEM DESCRIPTIONS ONLINE I FIND THAT THE LIGHT ASSEMBLY SEALS ARE BAD AND WATER ENTERS THE "SEALED" ASSEMBLY THEREBY CAUSING CONDENSATION THAT DIMS THE LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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