Cadillac SRX Complaints (2010)

474 consumer complaints on file.

#11047641November 20, 2017
EXTERIOR LIGHTING
THE LOW BEAMS LIGHTS SOME TIMES THEY BOTH WORK AND SOME TIMES JUST ONE WORKS AND SOMETIMES NEITHER LOWBEAM LIGHT WORKS AT ALL CAN DRIVE AT NIGHT I HAVE REPLACED THE BULBS AND THE STILL DO NOT WORK AND I HAVE CHECKED THE FUSES IN MY DRIVEWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046592November 16, 2017
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ON MY 2010 SRX DO NOT PROVIDE ADEQUATELY LIGHT TO SAFELY OPERATE THE VEHICLE AT NIGHT. THE PASSENGER SIDE IS ACCEPTABLE BUT THE DRIVERS SIDE IS EXTREMELY WEAK! BULBS HAVE BEEN REPLACED WITH SIGNIFICANTLY UPGRADED BULBS WITHOUT IMPROVEMENT. MOISTURE/CONDENSATION OCCURS INSIDE THE LENS AND MAY BE CONTRIBUTING TO THE ISSUE. THIS HAS BEEN AN ONGOING ISSUE AND ONLY CONTINUES TO GET WORSE. ONLINE RESEARCH HAS SHOWN NUMEROUS POST DESCRIBING THE SAME OR SIMILAR ISSUE. OPERATING WITH HIGH BEAM HEADLIGHTS PROVIDE ADEQUATE LIGHT BUT PRESENTS A POSSIBLE SAFETY HAZARD TO ONCOMING TRAFFIC. SEEMS THAT ISSUE IS RELATED TO GM/CADILLAC NOT PROPERLY SEALING THE HEADLIGHT ASSEMBLY. COST TO REPLACE/ REPAIR IS SIGNIFICANT. SINCE HAVING PROPERLY LIGHTING WOULD SEEM LIKE A REASONABLE SAFETY CONCERN I ASK THAT YOU REVIEW THIS MATTER AND ISSUE A SAFETY RECALL REQUIRING THE MANUFACTURER TO CORRECT THIS ISSUE AT LITTLE OR NO COST TO THE OWNER. THANK YOU FOR YOUR HELP AND CONSIDERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045445November 12, 2017
ELECTRONIC STABILITY CONTROL (ESC)
FAULTY TRANSMISSION. NOT SHIFTING PROPERLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045386November 11, 2017
EXTERIOR LIGHTING
BOTH HEADLIGHTS COMPLETELY OUT BOTH LENSES FULL OF CONDENSATION, NO HIGHBEAMS EITHER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045070November 10, 2017
EXTERIOR LIGHTING
EXTERIOR HEADLIGHTS BUILDING UP CONDENSATION INSIDE AND SHORTENING OUT COMPONENTS DUE TO HEADLIGHTS UNIT NOT BEING SEALED CORRECTLY. REPLACING HEADLIGHTS COST APROX $3000 TO REPLACE OR REPAIR. THIS ISSUE IS DUE TO GM NOT SEALING THE UNIT PROPERLY / CORRECTLY. IF THE HEADLIGHTS WERE CORRECTLY SEALED THERE WOULD NEVER BE ANY CONDENSATION / LEAKAGE GETTING INSIDE AND SHORTENING OUT ELECTRICAL COMPONENTS. THERE SHOULD BE A RECALL DUE TO A SAFETY ISSUE WHEN DRIVING AT NIGHT AS HEADLIGHTS CAN STOP WORKING. WHEN STARTING VEHICLE THE NEXT EVENING HEADLIGHTS DID NOT COME ON AND RECECIVED A MESSAGES ON DASH BOARD TO CHECK LEFT AND RIGHT HEADLIGHTS BULB. CADILLAC DEALERSHIP INFORMED ME CONDENSATION BUILD UP. MOREOVER, IF A PERSON IS ON A LONG DRIVING TRIP OR LOCAL, HEADLIGHTS CAN GO OUT AND LAW ENFORCMENT CAN STOP AN INDIVIDUAL FOR DRIVING WITHOUT HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043623November 6, 2017
EXTERIOR LIGHTING
MOISTURE FORMS IN THE HEADLIGHT DUE TO FAULTY SEALING CAUSING THE WIRING TO SHORT OUT AND THEN THE HEADLIGHT BURNS OUT. REPAIRS ARE COSTLY, PAID $1817.29 IN OCTOBER 2016. NOW THE OTHER LEADLIGHT HAS THE SAME PROBLEM AND REQUIRES REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034725October 19, 2017
FUEL/PROPULSION SYSTEM
I'VE TAKEN MY CAR SEVERAL PLACES & BEING TOLD SEVERAL FUEL INJECTORS ARE LEAKING INTO THE COMBUSTION CHAMBER. NUMEROUS MECHANICS, AMONG OTHERS, HAVE TOLD ME THIS CAN START A FIRE AT ANY TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034094October 17, 2017
AIR BAGS, EXTERIOR LIGHTING
LOW BEAM HEAD LIGHTS ARE EXTREMELY DIM CAN'T SEE NOTHING PAST THE HOOD OF CAR, HAVE TRIED REPLACING HEAD LAMPS TWICE WITH NO IMPROVEMENT, NIGHT DRIVING CAN ONLY BE DONE WITH HI BEAM CAUSING ME TO BLIND OTHER DRIVERS. I KEEP GETTING SERVICE AIR BAG WARNING WHENEVER A PASSENGER IS IN THE PASSENGER SIDE OF THE CAR TOOK IT TO A DEALERSHIP BUT THEY WAS UNABLE TO FIND THE PROBLEM .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031950October 5, 2017
UNKNOWN OR OTHER
PARKED. LESS THAN 100 DEGREES OUTSIDE. NO LOUD MUSIC SYSTEM. ALL OF A SUDDEN THERE WAS LOUD POP. MY PANORAMIC SUNROOF HAS SHATTERED AND PIECES OF IT FELL ON MY 3-YEAR-OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015450August 15, 2017
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS VERY DIM, UNSAFE TO DRIVE AT NIGHT. SOME CONDENSATION IN 1 HEADLIGHT. VERY DISAPPOINTING TO SEE ALL THESE SAME COMPLAINTS AND THE COMPANY REFUSING TO CARE ABOUT THE CUSTOMERS SAFETY. I'VE ONLY OWNED THE CAR A FEW MONTHS AND I LOVE EVERYTHING EXCEPT THAT, AND IT IS A DEAL BREAKER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011402July 29, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
MOISTURE IN DRIVERS SIDE HEADLIGHT DUE TO BROKEN SEAL. MANUFACTURER/DEALER KNOWN ISSUE WITH THESE VEHICLE'S CAUSING DIFFICULTY SEEING AT NIGHT WHICH IS A SAFETY HAZARD. NEW HEADLAMPS BURN OUT PREMATURELY AND CAN HAPPEN AT ANYTIME UNEXPECTEDLY. ALSO, STABILITY CONTROL LIGHT RANDOMLY COMES ON, ABS LIGHT ALWAYS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006038July 17, 2017
POWER TRAIN
HTTP://WWW.PONTIAC.COM; AND SATURN AT 1-800-972-8876 OR HTTP://WWW.SATURN.COM. RECALL NUMBER 11V595000 RECALL DATE 12/20/2011 COMPONENT POWER TRAIN:AUTOMATIC TRANSMISSION SUMMARY GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2010-2011 CADILLAC SRX VEHICLES MANUFACTURED FROM OCTOBER 26, 2008, THROUGH JUNE 23, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 114, THEFT PROTECTION. THESE VEHICLES MAY HAVE A TRANSMISSION SHIFT CABLE THAT WAS IMPROPERLY INSTALLED AND MAY COME OUT OF THE TRANSMISSION BRACKET. CONSEQUENCE THE DRIVER MAY BE UNABLE TO SHIFT THE TRANSMISSION OUT OF GEAR, RESULTING IN NO MOTION OR THE SHIFTER MAY INACCURATELY INDICATE THAT THE TRANSMISSION IS IN PARK WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH. WHAT OWNERS SHOULD DO GM WILL NOTIFY OWNERS, AND DEALERS WILL ENSURE THAT THE TRANSMISSION SHIFT CABLE IS PROPERLY ROUTED AND SEATED IN THE TRANSMISSION CABLE BRACKET. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JANUARY 2012. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005259July 14, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, STEERING
I DROVE THE VEHICLE, PARKED, AND I NOTICED THE ENGINE FAN DIDNT TURN OFF IN A REASONABLE AMOUNT OF TIME AFTER PARKED (OVER 2 HOURS). I DROVE TO THE DEALER ONLY FOR THEM TO REFUSE TO RUN A SIMPLE DIAGNOSTIC. WAS DRIVING AND VEHICLE BEING ACCELERATING EVEN AFTER I COMPLETELY REMOVED ME FEET; I ALSO LOOKED DOWN WITNESSED THE PEDAL MODULATING ITSELF IN AND OUT, SHORTLY FOLLOWED BY AN ABRUPT BRAKING INCIDENT. I WAS JUST ABLE TO RESTART AND PULL OVER TO EMERGENCY STOP. I HADNT GOTTEN FAR FROM THE DEALER, SO AFTER TWO HOURS OF WAITING FOR A TOW TRUCK, I ATTEMPTED TO DRIVE THE TRUCK BACK TO THE DEALER ONLY TO HAVE THE SAME VIOLENT BRAKING BUT THIS TIME ALSO FOLLOWED BY A SPORADIC LOSS OF POWER STEERING. I WAS ABLE TO CREEP THE VEHICLE BACK TO THE DEALER AND CONTROL ANY LOSSES OF CONTROL, IT FELT LIKE THE VEHICLE WAS HAVING A SEIZURE. PLEASE INVESTIGATE MY STALL, UNINTENDED BRAKING, POWER STEERING LOSS, AND FAN (I IMAGINE THIS COULD BE A FIRE ISSUE AS WELL). THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004818July 12, 2017
EXTERIOR LIGHTING
HEAD LAMPS LEAK WATER & REPEATEDLY BURN OUT (BLOW) LIGHT BULBS CREATING AN UNSAFE DRIVING CONDITIONS. VERY DANGEROUS DRIVING AT NIGHT & LOOSING BOTH HEADLAMPS WITHOUT WARNING. THIS IS A KNOW PROBLEM WITH THE 2ND GENERATION SRX. GM REFUSES TO RECTIFY THIS PROBLEM OTHER THAN CHARGING OVER $2000 TO REPLACE HEADLAMP ASSEMBLY. HERE IS A LINK TO OVER 175 POST REGARDING HEADLAMP FAILURE ON THE 2010-2015 CADILLACE SRX: HTTP://WWW.CADILLACFORUMS.COM/FORUMS/CADILLAC-SRX-SECOND-GENERATION-FORUM-2010/637417-FIX-LEAKING-HEADLIGHTS-WATER-CONDENSATION-MOISTURE.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003127July 5, 2017
ENGINE, SUSPENSION
FRONT SUSPENSION REQUIRED REPLACEMENT DUE TO EXCESSIVE WEAR ON THE CONTROL ARMS. CODE P0017 GENERATED BY COMPUTER INDICATING NEED TO REPLACE TIMING CHAIN. VEHICLE CURRENTLY AT 90,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995467June 16, 2017
EXTERIOR LIGHTING
THE HEADLIGHT FAILED ON OUR VEHICLE DUE TO MOISTURE INSIDE THE LIGHT. APPARENTLY, GM KNOWS ABOUT THIS DEFECT AS IT IS A COMMON COMPLAINT. HOWEVER, CADILLAC WANTS $2000 TO FIX THIS HEADLIGHT WHICH I SEE AS A SAFETY CONCERN, ESPECIALLY IN FLORIDA WHERE MOISTURE CAN ACCUMULATE INSIDE AN IMPROPERLY SEALED HEADLIGHT. IF BOTH BALLASTS FAIL, IT WOULD LEAVE THE DRIVER WITHOUT ANY HEADLIGHTS AT NIGHT. THIS HEADLIGHT FAILED DURING A HEAVY RAINSTORM IN FLORIDA AT NIGHT, LEAVING US WITH ONLY ONE HEADLIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995061June 14, 2017
UNKNOWN OR OTHER
I OPENED THE POWER TAILGATE WITH MY REMOTE CONTROL AND REACHED INTO THE CAR TO GET SOME ITEMS OUT OF THE BACK. INSTEAD OF STAYING IN THE UP POSITION, THE TAILGATE CAME DOWN ABOUT 12 INCHES AND THEN BACK UP AND THEN HEADED DOWNWARD ONTO MY BACK. I AM 6 FOOT, THREE INCHES AND HAD ALL I COULD DO TO KEEP IT FROM CRUSHING ME. I MANAGED TO DUCK AND PULL OUT BEFORE IT SLAMMED DOWN. IF IT WOULD HAVE BEEN MY MUCH SMALLER WIFE, SHE VERY WELL COULD HAVE BEEN INJURED. I WAS PARKED AND IN A PARKING LOT. SINCE THEN, I HAVE TRIED IT SEVERAL TIMES AND IT CONTINUES TO DO THE SAME THING RENDERING IT TOTALLY USELESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993213June 5, 2017
EXTERIOR LIGHTING
DIM/RUNNING HEADLIGHTS WORK BUT VERY DIM CANNOT SEE WHILE DRIVING AT NIGHT. HAVE TO USE HIGH BEAMS. WHEN TAKEN TO CADILLAC THEY CLAIM THAT MOISTURE IN THE HEADLIGHTS IS WHAT CAUSES THE PROBLEM. THIS SEEMS TO ME TO BE A DESIGN FAILURE. VERY UNSAFE TO OPERATE AND ASTRONOMICALLY EXPENSIVE TO HAVE REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993236June 5, 2017
ENGINE, SUSPENSION
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE TIMING CHAIN FAILED AND DETACHED FROM THE ENGINE. THE CONTACT STATED THAT THE VEHICLE BEGAN TO JERK BACK AND FORTH FROM THE REAR WHEN THE BRAKE PEDAL WAS DEPRESSED. IN ADDITION, THE "SERVICE REAR AXLE" WARNING INDICATOR ILLUMINATED. RYAN CHEVROLET, LOCATED AT 1800 SOUTH BROADWAY, MINOT, NORTH DAKOTA 58701, DIAGNOSED THAT THE REAR AXLE AND THE TIMING CHAIN NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 87,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991597May 25, 2017
POWER TRAIN
SHIFT MODULE 208755589 DATED 01/25/2010 OTHER NUMBERS GM 4447/812516052/05MODEL5 WOULD NOT SHIFT INTO PARK, VEHICLE WOULD NOT TURN OFF AND ROLLED CAUSING AN UNSAFE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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