Cadillac Escalade Complaints

1,865 consumer complaints on file.

#10207923November 5, 2007
EQUIPMENT
TL*THE CONTACT OWNS A 2002 CADILLAC ESCALADE. ON SEPTEMBER 3, 2007, THE CONTACT PLUGGED HER TELEVISION INTO THE CIGARETTE LIGHTER AND THE VEHICLE BEGAN SMOKING. THE VEHICLE THEN BECAME ENGULFED IN FLAMES. HER HUSBAND DOUSED THE VEHICLE WITH WATER AND DROVE IT TO THE CADILLAC DEALER. THE CARPET WAS BURNED, THE TRACKING SYSTEM FAILED, AND THE WIRING HARNESS HAD TO BE REPLACED. THE PURCHASE DATE AND POWERTRAIN WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 48,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10207326October 29, 2007
AIR BAGS
TL*THE CONTACT OWNED A 2007 CADILLAC ESCALADE. THE CONTACT FELL ASLEEP WHILE DRIVING AT AN UNKNOWN SPEED. THE VEHICLE STRUCK A DITCH, WENT AIRBORNE, AND ROLLED OVER SEVERAL TIMES. A POLICE REPORT WAS FILED. ALL FOUR WHEELS AND TIRES CAME OFF THE VEHICLE AND EACH WINDOW WAS BROKEN AND SMASHED. NONE OF THE EIGHT AIR BAGS DEPLOYED. THE CONTACT SUSTAINED A BROKEN COLLAR BONE, SHOULDER BONE, ROTARY CUP, AND A BROKEN HAND IN TWO PLACES. THE INSURANCE COMPANY STATED THAT THE VEHICLE WAS DESTROYED. CADILLAC HAS BEEN NOTIFIED AND WILL INSPECT THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 28,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10206851October 25, 2007
BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT
TL*THE CONTACT OWNS A 2008 CADILLAC ESCALADE. WHILE DRIVING IN REVERSE AT 5 MPH, THE CONTACT STRUCK A POLE. THE PARKING ASSISTANCE SYSTEM (LIGHTS AND CHIMES) WAS DEFECTIVE AND DID NOT WORK. HE NOTICED THE POLE IN THE REAR BACK-UP CAMERA, BUT DID NOT KNOW THAT THE PARKING ASSISTANCE SYSTEM DID NOT WORK AT THE TIME. THE VEHICLE SUSTAINED DAMAGE TO THE REAR BUMPER. GENERAL MOTORS REPAIRED THE SYSTEM AND INFORMED HIM THAT THE DAMAGE WAS HIS RESPONSIBILITY. HE IS CURRENTLY WAITING FOR THE PART TO ARRIVE IN ORDER TO REPAIR THE VEHICLE. THE CURRENT MILEAGE WAS 500 AND FAILURE MILEAGE WAS 300. THE CONSUMER STATED THE DEFECT HAS SINCE BEEN REPAIRED BUT FEELS THE MANUFACTURER IS AT FAULT DUE TO THE FAULTY UTILITY ENHANCEMENT SYSTEM AND WOULD LIKE TO BE REIMBURSED FOR THE COST OF THE VEHICLE, HOWEVER THE MANUFACTURER STATED THE ACCIDENT WAS THE CONSUMER'S FAULT. UPDATED 11/20/07 *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10206083October 11, 2007
EQUIPMENT:APPLIANCE:AIR CONDITIONER, SUSPENSION
2007 CADILLAC ESCALADE SQUEALING NOISE WHILE DRIVING AT ANY SPEED. CUSTOMER STATES IT HAPPENS AT ANY SPEED. ALSO HAS A THUMPING NOISE IN THE REAR WHILE DRIVING AT HIGHWAY SPEEDS. SQUEALING SOUNDS LIKE IT IS COMING FROM THE BRAKES. *KB THE DEALER STATED THE DIAGNOSIS FOR THE RATTLING NOISE WAS DUE TO THE STABILIZER BAR LINKS BEING LOOSE. THE CONSUMER STATED THE PROBLEM STILL PERSISTS AND PROVIDED A DOCUMENT FROM GMC'S WEBSITE STATING THE DEFECT HAS TO DO WITH A/C AIR BELT COMPRESSOR CONDITIONING. THE DEALER INFORMED THE CONSUMER THERE WAS NO FIX FOR THE PROBLEM AT THE PRESENT TIME. THE DEALER FOUND THE STABILIZER LINKS LOOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203536September 20, 2007
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2003 CADILLAC ESCALADE EXT. THE CONTACT STATED THAT WHILE LOADING HIS TAILGATE WITH 12 BAGS OF 40 POUND WOOD CHIPS, HE HEARD A POPPING SOUND . THE CONTACT THEN LOADED A 13 POUND BAG ONTO THE TAILGATE AND APPROXIMATELY 8 TO 10 BAGS FELL ONTO HIS LEFT LEG AND FOOT. HE SUSTAINED MAJOR INJURES TO HIS LEFT LEG AND FOOT, WHICH RESULTED IN THREE SURGERIES. THE TAILGATE CABLES WERE REPLACED PRIOR TO THE INCIDENT DUE TO RECALL NUMBER 04007 AND AGAIN AFTER THE INCIDENT. THE CURRENT MILEAGE WAS 21,000 AND FAILURE MILEAGE WAS 17,000. UPDATED 12-12-2007 *BF UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10201219August 30, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE, ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC), VEHICLE SPEED CONTROL:LINKAGES
ON 08/27/2007 MY STABILITY CONTROL SYSTEM LIGHT WAS ON IN THE DASH BOARD OF MY VEICLE, APPROACHED TRAFFIC LIGHT TRIED TO STOP AND THE BRAKES WOULD NOT WORK, THEN THE VEHICLE ACCELARATED ON ITS OWN. FOR THE GRACE OF GOD I WAS ABLE TO AVOID AN ACCIDENT DUE TO THE TRAFFIC BEING LIGHT. I HAD MY 2002 CADILLAC ESCALADE TOWED TO THE NEAREST CADILLAC SERVICE SHOP(KEN DIXON, WALDORF MD) IN THE AREA AT THE TIME. DEALER ADVISED AN ISSUE WITH THE ABS AND THE STABILITY CONTROL UNI ADV COST OF REPAIR $2600 OR MORE, ADVISED BY DEALER NO RECALL ON EITHER OF THESE ISSUES. TO DATE NOTHING HAS BEEN DONE, THE DEALER STILL HAS THE VEHICLE AND HAS YET TO RETURN ANY OF MY CALLS IN REFERENCE TO MY CLAIM. ITEMS OF ISSUE SERVICE BRAKES, HYDRAULIC: ANTILOCK- CONTROL UNIT/MODULE-COMPONENTS-SENSORS VEHICLE SPEED CONTROL -LINKAGE SUSPENSION WHICH INVOLVES THE STABILITY CONTROL (ASC)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201226August 30, 2007
EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
TL*THE CONTACT OWNS A 2007 CADILLAC ESCALADE. WHILE DRIVING 50 MPH, THE CONTACT NOTICED THAT THE TURN SIGNAL SWITCH FAILED. IN ORDER TO ACTIVATE THE SIGNAL, THE BUTTON ON THE INSTRUMENT PANEL MUST BE MANUALLY DEPRESSED. THE CURRENT MILEAGE WAS 26,000 AND FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199950August 17, 2007
SERVICE BRAKES, HYDRAULIC
SQUEAKING FROM FRONT LEFT WHEEL...BRAKES RUBBING? TOOK IT TO THE DEALER TWICE. FIRST TIME THEY "ADJUSTED" SOMETHING IN THE BRAKING SYSTEM. SECOND TIME THEY SAID BEFORE I BROUGHT IT IN THAT THEY WOULD PUT NEW ROTORS ON IT WHEN I CAME IN AGAIN, SO I BROUGHT IT IN AND THEN THE 65+ YEAR OLD SERVICE PEOPLE COULDN'T HEAR THE SQUEAK AND MY ORIGINAL SERVICE PERSON WASN'T THERE...SO THEY SAID THEY DID SOMETHING...BUT NOW IT IS WORSE! I AM GLAD TO I SPENT 70K ON A POS! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198926August 9, 2007
EXTERIOR LIGHTING
DAYTIME RUNNING LAMPS HAVE NEVER WORKED. REPLACED BULBS 6 TIMES. KEEP BURNING OUT. SEEMS EVERY ESCALADE I SEE HAS ONLY ONE WORKING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196714July 18, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2003 CADILLAC ESCALADE. THE CONTACT STATED THAT THE SPEEDOMETER HAS STOPPED WORKING. THE CADILLAC DEALER AND THE MANUFACTURER STATED THAT SINCE HIS VEHICLE IS OUT OF WARRANTY, IT WOULD COST $100 TO INSPECT THE VEHICLE AND $500 TO REPLACE THE SPEEDOMETER. THE CONTACT STATED THAT THERE ARE NUMEROUS COMPLAINTS FOR THIS COMPONENT, HOWEVER, GENERAL MOTORS REFUSES TO DO ANYTHING. BECAUSE OF THE FAILURE, THE CONTACT HAS HAD NEAR CRASHES AND RECEIVED SPEEDING TICKETS. THE CURRENT MILEAGE IS 105,000 AND FAILURE MILEAGE WAS 90,000. *UPDATED 12/12/07 *BF UPDATED 12/12/07.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196145July 11, 2007
TIRES
TL*THE CONTACT OWNS A 2000 CADILLAC ESCALADE. WHILE DRIVING 55 MPH, THE REAR CONTINENTAL SPORTIVA (SIZE P265/70R16) TIRES BLEW OUT. THE PASSENGER SIDE REAR TIRE WAS COMPLETELY SHREDDED. THE CONTACT DID NOT DRIVE OVER ANYTHING THAT COULD HAVE LED TO SUCH A FAILURE. THE VEHICLE WAS NOT DAMAGED. THE DOT NUMBER WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194290June 13, 2007
SEATS, UNKNOWN OR OTHER, EXTERIOR LIGHTING, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BAD LEASE ON 2004 CADILLAC ESCALADE CUSTOMER STATES THAT THE CAR WAS DAMAGED AT PURCHASE AND WAS NOT TOLD AND WANTS A REIMBURSEMENT**CC THE CONSUMER AND HIS WIFE COMPLAINED OF THE POORLY DESIGNED LEATHER SEATS. THE SEATS WERE FRAYED. THE CD P LAYER HAD TO BE REPLACED BECAUSE IT DIDN'T RECOGNIZE THE DISCS. THE CONSUMER ALSO COMPLAINED ABOUT THE PAINT PEELING. THE DRIVER SIDE DOOR MIRROR LIGHT WAS INOPERATIVE. THE DEALER REPLACED THE BULB. (LAWYER WROTE IN ON BEHALF OF COMPLAINTS). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192669June 7, 2007
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2000 CADILLAC ESCALADE. THE CONTACT STATED THAT BOTH OF THE BRAKE LIGHTS AND THE FLASHER DIMMED WITHOUT WARNING. HE WAS INFORMED THAT THE ENTIRE STEERING WHEEL WOULD NEED TO BE REMOVED TO REPLACE THE LIGHTS. THE MECHANIC STATED THAT THE FLASHER LIGHT COMPONENT IS TIED IN TOGETHER, WHICH COULD CAUSE A FAILURE. THERE IS A UNIT THAT COULD BE TIED INTO THE STEERING WHEEL. THE CONTACT HAS NOT NOTIFIED THE DEALER OR THE MANUFACTURER BECAUSE HE WANTED TO KNOW IF THERE WAS A RECALL. NO RECALLS WERE AVAILABLE. THE CURRENT MILEAGE IS 68,000 AND FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187894March 30, 2007
ELECTRICAL SYSTEM
2003 CADILLAC ESCALADE. CONSUMER STATES THAT THE VEHICLE CAUGHT ON FIRE WHILE PARKED. THE FIRE DEPT RULED THE CAUSE OF THE FIRE AS ELECTRICAL FIRE. CONSUMER ALSO STATES THAT CADILLAC IS REFUSING TO ACCEPT LIABILITY. *MC *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10185630March 20, 2007
ELECTRICAL SYSTEM
TL*- THE CONTACT OWNS A 2002 CADILLAC ESCALADE AND STATED THAT THE HIGH BEAM/ LOW BEAM HARNESS ON THE STEERING COLUMN SHORTED OUT. THE CONTACT HAD NOT TAKEN IT TO THE DEALERSHIP. THE CONTACT COULD PROVIDE PICTURES. THE FAILURE MILEAGE WAS 99,800, AND THE CURRENT MILEAGE WAS 10,000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185278March 16, 2007
FUEL SYSTEM, GASOLINE
TL* - THE CONTACT OWNS A 2005 CADILLAC ESCALADE. THE CONTACT STATED THAT THE VEHICLE WOULD ONLY GET 8 MPG IN THE CITY AND 10 MPG ON THE HIGHWAY. THIS WAS WITHOUT RUNNING THE AIR, OR HEAT, AND NOT PLAYING MUSIC OR USING ANY OF THE ELECTRICAL IMPLEMENTS. THE DEALER STATED THAT AFTER REACHING AN ODOMETER READING OF 2, 000 MILES THE VEHICLE SHOULD GET THE MILEAGE THAT WAS ADVERTISED. THE CONTACT DID MOSTLY CITY DRIVING AND TOOK CARE OF THE VEHICLE. THE CONTACT STATED THAT SINCE PURCHASING THE VEHICLE IN SEPTEMBER 2005, IT HAS NEVER REACHED THE MPG THAT IT SHOULD. THE CURRENT MILEAGE WAS 9,050.*AK THE CONSUMER HAS INCLUDED THE MILEAGE PAGE AT TIME OF PURCHASE AND LEGAL DOCUMENT FROM LAWYER. THE CONSUMER STATED THE DEALER SAID SOMETIMES THEY GET VEHICLES IN LIKE THAT AND THERE IS NOTHING THAT THEY CAN DO. UPDATE 4/25/07*TR UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183803February 28, 2007
STRUCTURE
TL*- THE CONTACT STATED THAT UPON RECEIVING THEC 2007 CADILLAC ESCALADE WITH 3 FAILURE MILES THE RETRACTABLE STEPS ON BOTH SIDES OF THE VEHICLE WERE NOT WORKING. THE CONTACT HEARD A HUMMING SOUND WHILE DRIVING, AS IF THE STEPS WERE ATTEMPTING TO SLIDE OUT. THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED, BUT THERE STILL HAD BEEN NO RESOLUTION TO THE PROBLEM. THERE HAVE BEEN 2 FALLS, RESULTING IN INJURIES DUE TO THE RETRACTABLE STEPS NOT WORKING. THE VEHICLE HAS NOT BEEN REPAIRED. *AK
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10183211February 21, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKES SQUEAK REALLY LOUD. TOOK IT TO THE DEALER, THEY SAID NOTHING COULD BE DONE. PROBLEM KEEP GETTING WORST, UNTIL THE POINT WE DON'T DRIVE IT ANYMORE. WENT BACK TO THE DEALER AND THEY SAID TO WAIT A MONTH. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182537February 14, 2007
ELECTRICAL SYSTEM
12/24/06 I HAD A CAR FIRE AT MY HOUSE, GENERAL MOTORS HAS BEEN JERKING ME AROUND FOR OVER A MONTH NOW REGARDING THERE LIABILITY FOR THE FIRE. 2/13/07 THEY ACCEPTED LIABILITY OF THE FIRE OVER THE PHONE TO ME. I FAXED TO THEM ALL THE DOCUMENTS THEY ASKED FOR. NOW TODAY 2/14/07 THEY ARE DENYING LIABILITY AS WELL AS THE SUPERVISOR DENYING IT WILL NOT SPEAK TO ME ABOUT THIS MATTER. I FEEL LIKE THIS IS ANOTHER EXAMPLE OF A BIG COMPANY TAKING ADVANTAGE OF THE WORKING PUBLIC. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10182466February 13, 2007
AIR BAGS
TL*- THE CONTACT STATED THAT WHILE DRIVING THE 2007 CADILLAC ESCALADE EXT 1500 ON A CLEAR DAY WITH GOOD ROAD CONDITIONS AT 70 MPH AND HIS AIRBAGS DEPLOYED. T HE CALLED JERRY'S CADILLAC IN WEATHERFORD, TEXAS TO TOW HIS VEHICLE. THE CONTACT STATED THAT THE GM INVESTIGATOR INFORMED HIM THAT THEY WOULD COME OUT AND REMOVE A BLACK BOX FROM THE VEHICLE. THE CONTACT STATED THAT THEY DID INFORM HIM THAT THE BOX HAD BEEN REMOVED AND THEY FOUND NO INFORMATION ON THE BOX THAT INDICATED ANYTHING WAS WRONG WITH THE AIRBAGS OR THE VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER INFORMED HIM THAT HE COULD PAY TO HAVE THE AIRBAGS REPAIRED, AND IF THEY FOUND ANY FAULT TO DUE TO THE MANUFACTURING OF THE AIRBAGS, THEN THEY WOULD REIMBURSE HIM FULLY. THE CONTACT STATED THAT THE VEHICLE HAS BEEN AT JERRY CADILLAC SINCE 12/12/06, AND HE HAS BEEN GIVEN NO ANSWERS ABOUT THE VEHICLE THAT HE ONLY DROVE FOR 1 MONTH. THE FAILURE MILEAGE WAS 1999.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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