Cadillac Escalade Complaints

358 consumer complaints on file.

#11702857December 3, 2025
UNKNOWN OR OTHER
On 09-15-25, My 2023 Cadillac Escalade passed the PicoScope test that was performed at the Randy Marion Cadillac Dealership, located at 4700 Southside Blvd., Jacksonville, Fl., in reference to the 6.2 engine recall. After the engine oil change and oil filler cap replacement, the dealership failed to provide the insert for the owner's manual and had no idea what I was talking about. As a result, I'm asking that an owner's manual insert be mailed to my home address. Thanks!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702635December 3, 2025
ENGINE
We took the vehicle in for the recall inspection. They pass it and changed the oil. Weeks later, as I was driving home (was on holiday vacation in another state), the engine failed immediately. I was able to get it to the side of the road but the engine would not properly run. Had to call the tow truck and hauled back to the dealership near my home of record.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701795November 27, 2025
ENGINE
Engine failure. Started making a knocking noise on road with my whole family in the car, no lights or warnings on dash and had to pull over and get it towed to nearest dealer. Took a week to get a diagnostic done. Dealer found metal shavings in oil filter believe to be from a connecting rod bearing. Recall 252494000 was done 2,000 miles prior to engine failure. Now dealer must replace engine assembly, engine oil cooler and radiator all due to contamination
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700501November 20, 2025
ENGINE AND ENGINE COOLING
See attached document for complaint. I am writing to you as a deeply concerned mother and consumer seeking urgent help with a danger ous and unresolved engine defect in my 2024 Cadillac E calade, which has been formally recalled under NHT A Campaign 25V-274 (GM Recall 1 252494000). I purchased this vehicle in good faith, believing it would be a safe, reliable car to transport my three young children (age [XXX] , [XXX] , and [XXX] ). lnstead, the experience ha been frightening and exhau ting. The veh icle has suffered repeated engine issues, loss of power, and extended repair attempts - and despite the recall acknowledgment, there is till no available remedy or meaningful support from General Motors. For month , I ha e been unable to afely rely on the car 1 depend on every day. I have pent over a month col lectively without my vehicle and continue to live\ ith constant fear that the engine may fail while dri ing with my children in the car. Each time I tart the vehicle, 1 brace for the po sibi lity that it could suddenly lose propulsion in traffic i a terrifying thought for any parent. I have followed e ery step required under the, arranty and recall process, contacted the manufacturer, and recently issued a formal repurchase demand under California's ong-Beverly Con umer Warranty Act. GM has admitted the defect but continues to leave families like mine waiting indefinitely for a repair that doe not yet exi t. Tam pleading for your agency' immediate intervention and over ight to en ure that GM repurcha es my vehicle before tragedy strike . My family hould not be left driving an unsafe vehicle with known defects - especially when manufacturers had prior knowledge of these issues years before notifying the public. Plea e, I urge HTSA to reviev thi case and compel General Motors to take immediate, re ponsible action to resolve it. The fear and uncertainty this has caused are overwhelming. I should not have to choo e between my family' afety and my only mean of tran portation. Thank you for your time, attention, and
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700422November 19, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Cadillac Escalade. The contact stated that the message "Low Engine Oil" was displayed prematurely. The vehicle was taken to the dealer, where an oil consumption test was performed, and the contact was informed that the vehicle had passed the oil consumption test. The contact later received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The vehicle was taken to the dealer, where the contact was informed that the engine had failed the recall inspection and needed to be replaced. The contact was provided with vehicle rental assistance for approximately 4 days. The dealer later informed the contact that the engine was in good condition and did not need to be replaced. The contact was concerned that the dealer had misassessed the engine condition and was placing the contact and his family at risk. The manufacturer was contacted for buy-back assistance, and a case was filed. The manufacturer later informed the contact that the dealer had been unreachable and that the buy-back assistance would not be provided. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698687November 11, 2025
ENGINE
General Motors issued a recall on various 2021-2024 Tahoes and Escalades with 6.2L V8 engines. Since issuing the recall, they have given no information and my Escalade has been sitting at the dealership for months with not ETA of the engine and parts needed ti fix the vehicle. GM is dragging this out slow and methodically!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698168November 7, 2025
ENGINE
Complete engine failure with vehicle only having 79615 miles on the vehicle. Vehicle was inspected by authorized Cadillac dealership and it was determined that the crank shaft/connecting rod had failed causing the engine to be replaced. Dealership communicated that issue was consistent with issue with known GM recall however vehicle was not covered under current recalled vin numbers at the time of engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698116November 7, 2025
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Having it at four different dealers have not corrected the infotainment screen, adaptive cruise control phantom braking, electrical display issues such as ambient temperature, malfunctioning fuel gauge. Check engine notification was on, they seem to have corrected that, the next notification was service rear axle. Back up camera fails intermittently. I have had it to the dealer nine times, GM won't do a buy back I guess until they are sued. Also, dealer changed the oil to a thicker viscosity due to the engine recall. All the above ongoing for a full year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697592November 5, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The onstar module has failed and this seems to be an ongoing issue with a lot of gm’s. My car was recently in to fix the major gm engine recall and after that my onstar stopped working. I called and they said it’s not a connectivity issue it’s a part issue. So it will have to be taken to the dealership. I pay money to have onstar and unlimited WiFi. There should be a recall for this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697017November 2, 2025
ENGINE, SUSPENSION
1.) Loud engine ticking and clicking noise when car is in park position. 2.) Vibration in steering wheel after numerous alignment and wheel balancing services. Even purchased 4 new tires and vibration still continues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696780October 31, 2025
ENGINE, POWER TRAIN, STEERING
I was driving my 2022 Cadillac Escalade when suddenly the engine shut off. Lost the ability to drive forward and steering became hard. I was close to being rear-ended as I was on the highway. Towed it to the dealer who said engine seized. Installed new engine after a month of waiting and the vehicle doesn't run right. It has a rough idle. Dealer installed incorrect oil as replacement engines were supposed to retain original oil of 0W-20. Had to make numerous trips to the dealer due to low coolant, wrong oil on a new engine and rough idle. Dealer says its fine. $100K vehicle with a rough idle is a joke!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696636October 30, 2025
ENGINE
Engine stopped running while driving. Took to the dealer. Engine was making a load grinding noise. Dealer replaced the engine. Drove home vehicle dripped oil in the driveway. Took vehicle to dealership. Engine block was cracked. Dealer replaced engine. Took vehicle to dealership for oil change . Engine had 1,800 Miles . Engine oil was contaminated with large pieces of metal. I took the used oil filter home cut it open and filter was full of metal as well. Took back to dealership and ask to replace the failing engine and was denied by the regional service manager as well as the general motors engineer. Their answer was if the engine fails AGAIN the vehicle is under warranty. The engine oil continues to be full of metal chunks. In my opinion metal in oil is engine failure. This vehicle is unsafe to drive with the engine full of metal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696059October 28, 2025
ENGINE
Took my car to the shop yesterday due to heating a ticking sound coming from the engine. This is the new engine that was replaced AFTER a catastrophic engine failure on May 16, 2025. The service department inspected my vehicle and found metal shards in the oil filter. They need to keep the vehicle because it will need another new engine. This will be the third new engine in a year since the recall on the 6.2L GM engines
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695997October 28, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Cadillac Escalade. The contact stated that while driving approximately 40 MPH, there was an abnormal squealing sound coming from the engine compartment before the vehicle stalled in the middle of the roadway. The check engine warning light then illuminated. The vehicle was towed to the residence and was later examined by a mechanic who diagnosed that the engine had seized and needed to be replaced. The vehicle was not repaired. The local dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The manufacturer was not yet contacted. The failure mileage was 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695751October 27, 2025
ENGINE AND ENGINE COOLING
See attached document for complaint. IN RE: GM Recall N252494000 I received notice in May of 2025 that my 2021 Cadillac Escalade is involved in a recall. At first my dealer said the part to repair is not available? Then in September we stopped by my dealer and he said the recall does NOT involve my Cadillac. So I will attach a copy of my notice so there is no question they notified me I have a defective Cadillac. Please someone tell me Why this happened? I want a different automobile!!! By the way I find it very interesting that Regina A. Carto,, Vice President of Global Product Safety and Systems FAILS TO PROVIDE HER ADDRESS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695455October 24, 2025
ENGINE
Component/system that failed; availability for inspection GM 6.2-liter V8 (L87) gasoline engine and cooling system. At ~4,000 miles the engine suffered a catastrophic internal failure and the radiator failed concurrently. Dealer diagnosed “engine failure” and replaced the entire long block with an OEM unit and replaced the radiator. Repair orders and the vehicle are available for inspection at the selling/servicing Cadillac dealership; I can provide copies on request. How safety was put at risk The vehicle lost normal operation unexpectedly and required a tow. A sudden loss of propulsion and cooling can cause stalling in traffic, overheating, and loss of power-assist systems, which creates a crash hazard. My family member was stranded and unable to move the vehicle for approximately an hour, increasing exposure to traffic and environmental danger. We no longer feel safe driving a vehicle that already experienced an early engine failure and is being refitted with the same 6.2L design. Has the problem been reproduced/confirmed by a dealer? Yes. Cadillac dealer confirmed engine failure and completed engine and radiator replacement under warranty. Service Director acknowledged they have seen similar failures on prior model years that were subject to recall. Has the vehicle/component been inspected by manufacturer/others? Yes. Inspected and repaired by an authorized Cadillac dealer acting for General Motors. I can provide the service director’s email and repair documentation. Warning lamps/messages/symptoms prior to failure Prior to failure the vehicle exhibited overheating and loss of power; then became undriveable and required towing. Engine and coolant system faults were indicated at the time of the incident (exact DTCs not provided to owner). Context/known issues GM has recalled 2021–2024 vehicles with the same 6.2L L87 engine family for internal defects (connecting rod/crank/bearing failures). My 2025 Escalade experienced a substantially similar failure at very
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695083October 22, 2025
ENGINE
My engine was replaced in January of 2025 before the actual recall. I have the serial [XXX] for my new engine . I need to know the build date of this engine so that I can know if my 2nd engine is a new engine with the corrected crankshaft or the remaufactured engine with the defective crankshaft.GM refuses to tell me the build date I have a right to know. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694736October 21, 2025
ENGINE AND ENGINE COOLING, POWER TRAIN
The contact owns a 2023 Cadillac Escalade. The contact received notification of NHTSA Campaign Numbers: 25V274000 (Engine and Engine Cooling), and another recall; however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, the transmission made a whining sound. The vehicle lost power and shut off without warning. The failure had occurred while driving at various speeds, or while idling at a stop sign or red traffic light. The vehicle was taken to the dealer and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The engine was not replaced. The dealer confirmed that the recall repairs could be performed. The failure persisted after the recall repair was completed. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694378October 19, 2025
ENGINE, FUEL/PROPULSION SYSTEM, SERVICE BRAKES
On Sunday, September 14, 2025, while driving northbound on the Palisades Parkway at approximately 11:30 PM, the vehicle suddenly lost all propulsion without any prior warning. I was traveling around 45– 50 mph when the dashboard lights began flashing, and the vehicle shut down completely in active highway traffic. All systems—including power and acceleration—dropped instantly. I was unable to maintain speed and was not even able to brake, and had to fight to steer the vehicle safely onto the shoulder as it slowed down. There were no warning lamps, messages, or irregular behavior prior to the failure. The shutdown occurred instantly and without cause, creating an extremely dangerous situation on a dark highway late at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694374October 19, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
On Wednesday, September 3, 2025, while driving in regular city traffic, the vehicle suddenly lost propulsion without any warning or dashboard alerts. There were no warning lights, messages, or abnormal sounds before the failure occurred. The vehicle instantly shut down while in motion, causing a total loss of acceleration power and leaving me stranded in the middle of traffic. This occurred the second time I was driving the car after prior service, and the vehicle again stopped completely, forcing me to pull over and contact OnStar roadside assistance. This was the second major propulsion failure in a short period, each time occurring unexpectedly while driving. The repeated sudden shutdowns without warning present a serious safety risk and indicate an unresolved defect in the vehicle’s electrical and propulsion systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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