Cadillac Escalade Complaints

1,865 consumer complaints on file.

#10902899September 6, 2016
AIR BAGS
2007 CADILLAC ESCALADE. CONSUMER WRITES IN REGARDS TO PASSENGER FRONT AIRBAG MODULE RECALL ISSUES AND NOT BEING NOTIFIED OF THE ISSUE. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899540August 30, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899163August 29, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899271August 29, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) AND STATED THAT THE REMEDY AND THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898449August 25, 2016
ENGINE
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT A LOUD TICKING NOISE EMITTED FROM THE FRONT END OF THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT EXHAUST FLUID WAS LEAKING FROM THE MANIFOLDS DUE TO FRACTURES IN THE BOLTS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897970August 23, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897993August 23, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. SHORTLY AFTER PURCHASING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG MODULE FAILED, WHICH WOULD PREVENT THE AIR BAGS FROM DEPLOYING IN THE INVENT OF A CRASH. THE AIR BAG MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897185August 19, 2016
UNKNOWN OR OTHER
CRACKED DASH - THE DASH IS CRACKED AND EVERY MODEL 2007-2011 THAT WAS MADE HAS A CRACKED DASH. THE NEW REPLACEMENT DASHES FROM GM NOW HAVE REINFORCEMENTS THAT THE ORIGINAL EQUIPMENT DO NOT HAVE. IN THE EVENT THAT THE AIR BAG IS DEPLOYED IT WOULD CAUSE THE PLASTIC DASH TO FLY AROUND THE DRIVER AND PASSENGER COMPARTMENT CAUSING POSSIBLY FATAL WOUNDS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896895August 18, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 55 MPH, THE SIDE AND REAR AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TAKEN TO THE DEALER AND THE AIR BAGS WERE REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896896August 18, 2016
ELECTRICAL SYSTEM, VISIBILITY, VEHICLE SPEED CONTROL:CRUISE CONTROL
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE THE CRUISE CONTROL WAS ACTIVATED, IT WOULD SUDDENLY FAIL WHEN THE CONTACT ACTIVATED ANOTHER ELECTRICAL DEVICE IN THE VEHICLE. THE FAILURE RECURRED TO THE POINT THAT THE CRUISE CONTROL NO LONGER OPERATED AT ALL. ALSO, WHILE DRIVING OVER A SPEED HUMP OR ANY OTHER BUMP IN THE ROAD, THE WINDOWS WOULD ROLL UP OR DOWN WITHOUT WARNING. THE DEALER WAS UNABLE TO DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MIILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896962August 18, 2016
SERVICE BRAKES
BRAKES COMPLETELY FAILED. I PULLED INTO TRAIN PARKING SPOT AND THE CARS WOULD NOT STOP. I HAD TO KEEP PUMPING THE BRAKES AND EVENTUALLY IT JUST STOPPED. I TRIED IT GAIN AND THE BRAKES WERE HARD AND COULDN'T PUSH THEM DOWN. I AM SO LUCKY THAT I WAS NOT ON A HIGHWAY GOING FAST WITH MY KIDS IN THE CAR. ADILLAC SAID I NEEDED THE HYDRO BOOST REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896980August 18, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT'S VEHICLE T-BONED ANOTHER VEHICLE AND CRASHED INTO AN ELECTRICAL BOX. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BRUISED RIBS AND BACK INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE VEHICLE WAS TOWED TO A TOWING FACILITY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10895278August 12, 2016
STEERING
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE DRIVING AT AN UNKNOWN SPEED AND ALSO WHILE IN PARK, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. THE "SERVICE STEERING" MESSAGE DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SERIAL DATA GATEWAY MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO PART DISCONTINUITY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE PART WAS NO LONGER IN PRODUCTION. THE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895329August 12, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) WAS RECEIVED IN AUGUST OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895164August 11, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE EXT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE MANUFACTURER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894630August 9, 2016
EXTERIOR LIGHTING
AUTO BRIGHT HEADLIGHTS, HIGH BEAMS RANDOMLY FLASH ON COMING TRAFFIC BLINDING THEM. VEHICLE AT DEALER BUT DEALER UNABLE TO DETERMINE CAUSE. FACTORY NOTIFIED AND REPORTED THEY ARE ATTEMPTING TO ENGINEER A FIX. VEHICLE AT CADILLAC DEALER LAS VEGAS. SECOND TIME IN SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894058August 8, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894152August 8, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/04/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893074August 4, 2016
SEATS
TL* THE CONTACT OWNS A 2010 CADILLAC ESCALADE. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER SEAT DROPPED BACK WITHOUT WARNING. THE CONTACT MENTIONED THAT THE SEAT FAILED TO RETURN TO NORMAL POSITION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT RECLINER MECHANISM FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 63,000. UPDATED 09/21/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892805August 3, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CADILLAC ESCALADE EXT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/08/16*LJ THE CONSUMER STATED THE DEALER INFORMED HIM, NO FIX WAS NECESSARY. UPDATED 03/13/17.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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