Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11354303September 10, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING THE BLIND SPOT INDICATOR FAILS INTERMITTENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354001September 9, 2020
SERVICE BRAKES
BREAKS WENT TO THE FLOOR AND CAR WENT DOWN EMBANKMENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11352962September 3, 2020
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
TL* THE CONTACT OWNS A 2015 CADILLAC ESCALADE. THE CONTACT STATED THE VEHICLE WAS EQUIPPED WITH THE AUTOMATIC BRAKING SYSTEM. RECENTLY, WHILE DRIVING AT AN UNDISCLOSED SPEED, THE AUTOMATIC BRAKING SYSTEM SUDDENLY ACTIVATED WITHOUT WARNING, STOPPING THE VEHICLE IN THE MIDDLE OF TRAFFIC ALMOST CAUSING A CRASH. THE FAILURE RECURRED TEN TIMES OVER THE PAST SIX MONTHS. THE CONTACT HAD NOT SPOKEN TO A DEALER OR THE MANUFACTURER REGARDING THE FAILURES. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352455September 1, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT CALLED MOORE CADILLAC LOCATED AT 9177 W. BROAD ST, RICHMOND, VA 23294, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350949August 24, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT HIS AIR BAG WARNING LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL UPON START OF HIS VEHICLE. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349991August 18, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
INTERIOR DASH CRACK , ONSTAR SYSTEM STOP WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348981August 13, 2020
WHEELS
I HAVE TAKEN MY ESCALADE TO THE DEALERSHIP FOR A SHUDDER ISSUE. THEY HAVE AGREED TO FIX THE TRANSMISSION SINCE I AM AT 35K MILES BUT THEY COME UP AND SAID MY WHEELS ARE BENT. AFTER MY ROTATION LAST YEAR, BOTH WHEELS ARE NOW ON THE REAR OF THE TRUCK. I KNOW THAT I HAVE NOT HIT ANYTHING OR WENT OVER ANYTHING THAT COULD HAVE DAMAGED MY WHEELS. THIS HAS TO BE SOME TYPE OF DEFECT BUT THE DEALERSHIP WANTS TO CHARGE $1600 FOR TWO WHEELS. AS I SAID, MY TRUCK ONLY HAVE 35K MILES AND I AM THE ONLY ONE THAT DRIVES IT. WITH THESE WHEELS BEING BENT, THERE IS NO PHYSICAL DAMAGE BUT I WORRY THAT IT WILL MESS WITH MY SUSPENSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343905August 7, 2020
ELECTRICAL SYSTEM
DELAMINATION OF CUE SCREEN RESULTING IN THE FOLLOWING SAFETY ISSUES: 1. BACK UP CAMERA SYSTEM INOPERABLE 2. BLUETOOTH CONNECTIVITY NOT ABLE TO BE ACCESSED 3. GPS UNABLE TO BE ACCESSED FORCING USER TO USE CELL PHONE CREATING A SAFETY HAZARD 4. RADIO AND ALL COMPONENTS OF IT ARE INOPERABLE 5. KEY FUNCTIONS OF CUE DISPLAY ARE INOPERABLE AND NON-RESPONSIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343167August 4, 2020
VEHICLE SPEED CONTROL
ON 3 SEPARATE OCCASIONS OVER THE PAST 10 YEARS THE ACCELERATOR HAS STUCK AND ACCELERATED. ONLY STANDING ON THE BRAKE GRADUALLY BROUGHT VEHICLE TO A STOP WITH ENGINE STILL REVVING. THIS CONTINUED FOR ABOUT 15 MINUTES BEFORE IT STOPPED AND DROVE NORMAL. AFTER PARKING AND STARTING UP THE ENGINE AGAIN THE ACCELERATOR STUCK AGAIN FOR A PERIOD OF 30 MINUTES. AFTER LETTING THE TRUCK SIT FOR 2 DAYS IT RAN FINE TOT HE MECHANIC WHO COULD NOT FIND ANY PROBLEMS. I DRIVE ON MOUNTAIN TRAILS AND ROADS WITH STEEP CLIFFS SO NO FUN FIGHTING THIS BIG TRUCK UP AND DOWN THE MOUNTAIN, NOT TO MENTION MY BRAKES WERE BURNING UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340467July 20, 2020
STRUCTURE:BODY
I HIT AND TOTALED A BLACK MAN CONVERTIBLE I WAS AT FAULT. PLEASE HELP I WAS TEXTING AND DRIVING. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11339786July 16, 2020
AIR BAGS
I HAVE A RECALL NOTICE BUT THE DEALER STATES THAT GM SAYS THERE'S NOTHING WRONG WITH THE AIRBAGS AND REFUSED TO REPLACE THEM! I'VE WRITTEN TO GM AND RECEIVED A PHONE CALL FROM SOMEONE FROM "CUSTOMER SERVICE" WHO TOLD ME THAT CADILLAC SAYS THERE'S NOTHING WRONG WITH MY AIR BAGS. IN THE MEANTIME MY CAR HAS A RECALL WHICH HAS REFLECTED IN SUCH A LOW TRADE IN VALUE THAT I CAN'T EVEN SELL MY CAR. NOW THE LIGHT IS ON THAT SAYS TO "SERVICE AIR BAGS" AND CADILLAC WANTS TO CHARGE ME OVER $1300 TO "SERVICE" THE AIR BAGS THEY WON'T REPLACE. SINCE WE LIVE IN FLORIDA, WHERE IT'S HOT AND HUMID, THE CONDITIONS MAKE IT EVEN MORE LIKELY THAT THE PROPELLANT CAN DEGRADE AND IF DEPLOYED CAN CAUSE SERIOUS OR FATAL INJURY. AND SINCE BOTH MY HUSBAND AND I ARE ELDERLY AND DISABLED, THIS CAUSES EVEN MORE CONCERNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339831July 16, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
VEHICLE IS AFFECTED BY STEERING AND BREAKS THE CAR JURKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339586July 15, 2020
POWER TRAIN
VEHICLE HAS BEEN TO THE DEALER 5 TIMES FOR TRANSMISSION AND TORQUE CONVERTER ISSUES RELATED TO HARSH SHIFTING, STUTTERING, SLAMMING INTO GEAR AND OTHERWISE TERRIBLE SHIFTING. THE FLUID HAS BEEN FLUSHED 4 TIMES AND NOTHING HAS SOLVED THE PROBLEMS AND THEY CLAIM THERE IS NOTHING WRONG AND CHARGED ME A DIAGNOSTIC FEE THE LAST TIME TO PERFORM NO ACTUAL WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338602July 10, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. PRESTON CHEVROLET OF ABERDEEN (101 N PHILADELPHIA BLVD, ABERDEEN, MD 21001) CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338162July 8, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CONTACTED WALDORF CHEVY CADILLAC (2298 CRAIN HWY, WALDORF, MD 20601; (301) 281-6078) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337396July 4, 2020
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
MY VEHICLE STOPS RUNNING WHEN I AM PLACING IT IN REVERSE OR MAKING SLOW TURNS. THE CAR TURNS OFF AND THE DRIVER ASSIST SCREEN TURNS OFF (CAMERAS DO NOT WORK) AND THEN MY CAR SAYS 'SERVICE: DRIVER ASSIST'. I HAVE BEEN DRIVING AT A LOW RATE OF SPEED ON THE STREET AND MY CAR STOPS RUNNING AND THE STEERING WHEEL BECOMES VERY TIGHT AND HARD TO TURN. WHEN I AM BACKING INTO A PARKING SPACE, MY STEERING WHEEL IS HARD TO TURN AND THE CAR SHUTS OFF AND THE SCREEN THAT SHOWS MY CAMERAS GOES OUT AND THEN THE CAR COMES BACK ON. IT IS VERY SCARY. I AM VERY AFRAID THAT THE CAR WILL STOP RUNNING WHILE IN MOTION AGAIN AND CAUSE AN ACCIDENT. I HAVE CONTACTED ONSTAR ABOUT THIS AND REQUESTED ROADSIDE ASSISTANCE, IT WAS THE WEEKEND AND THEY WOULD NOT SEND THEM. THE CAR TURNING OFF HAS OCCURRED MORE THAN 7 TIMES IN THE PAST MONTH. IT STARTED IN APRIL 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331967July 1, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. PARKER CADILLAC (1700 N SHACKLEFORD RD, LITTLE ROCK, AR 72212, (501) 224-2400) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331783June 30, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331583June 29, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT REACHED OUT TO SEVERAL DEALERS, INCLUDING CADILLAC OF NORWOOD LOCATED AT 700 PROVIDENCE HWY, NORWOOD, MA 02062, (781) 762-5900, AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE DEALER WAS TOLD THAT THE AIR BAG LIGHT WAS ILLUMINATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330182June 22, 2020
UNKNOWN OR OTHER, STRUCTURE:BODY:DOOR
THE REAR LIFT DOOR ACCESS UNLOCKS ON IT'S OWN FREQUENTLY. THE WHOLE REAR DOOR LIFTED OPEN WHILE I WAS DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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