Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11520734May 6, 2023
AIR BAGS, UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION
N/A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519716April 30, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
I was in accident on the interstate. None of the safety features activated. The truck was sliding instead of stopping. The emergency stop and braking never activated. The distance sensor failed. The airbag didn’t deploy and Onstar never called about a crash alert.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11518566April 23, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
Cadillac cue system malfunction. Cadillac Cue is inoperable and randomly scrolls through screens/selecting features erratically while driving vehicle. It does not switch into the camera view mode so all vehicle safety cameras are inaccessible. When the screen is not randomly scrolling/selecting features and options, the Cadillac Cue screen is stuck on warning screen. All vehicle features within the Cadillac Cue cannot be accessed. Unable to verify if traction control is on/off, vehicle driving mode, etc. Turns the ac/heater on and off at random, dvd system, navigation system, volume levels. Unable to use the radio/bluetooth/dvd system by choice, so vehicle will be silent while driving at it will randomly select an audio feature playing it at full blast. Its terrifying while driving. The controls around the Cadillac Cue system are having the same malfunctions, but not as quite as extreme, *as of right now* these include important vehicle safety features, as stated before, the traction control, moving gas/break pedals, vehicle driving mode, parking assist, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518404April 22, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The sunroof on my vehicle flew off on the highway while it was in the "closed" position. There was NO personal injury nor damage to any persons or vehicles. I returned to the area where the glass flew off only to find it shattered all over the shoulder of the road, completely destroyed. I've uploading a pic of the serial number sticker and my VIN sticker off my door panel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517768April 19, 2023
AIR BAGS, STRUCTURE:BODY, SERVICE BRAKES
On 2/21/23, at 1245, I hit the rear bumper of my 2021 Cadillac Escalade when I backed up after I had scraped the driver side of my door panel as I drive thru a gated parking area. I started driving forward, turned left onto the back row of parking area. Suddenly the car accelerated very fast like from 0-60 mph. I quickly tried to step on the brake but the car kept accelerating. I tried to steer the steering wheel away from a parked car that it was headed directly for. The steering wheel locked & wouldn’t turn. The car proceeded to hit a Hyundai. It knocked the Hyundai out of its way & continued to surge forward where it hit another parked dodge ram double cab truck. That’s when the Cadillac stopped. The air bag partially deployed just slightly past the steering wheel. I had absolutely no control of the car.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11517651April 18, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My family and I were leaving home to on vacation last year, when the vehicle suddenly cut off in traffic and refused to start. After getting the vehicle to my home which was 50 miles away. I just told the driver to park it on the street until I got back home, which was seven days later. After arriving back home, vehicle was towed to shop, at which time, NO One could find anything wrong with my 2007 Escalade. So, after driving it for several minutes, the vehicle cut-off again and would not start, soc I phoned my wife, who came with my Expediton and towed me home. After several attempts to start the vehicle, I was informed by a passersby that he had the same problem, that his fuel pump had went out. Well, guess what, it was the fuel pump. So, why is it that certified mechanics at a Cadillac Dearlership couldn't diagnose this problem. It's unfuckinbeliveable that any Dearlership, Pepboys or any other Auto Repair Shop wouldn't explore all options before saying " We can't find nothing wrong" totally inexcusable..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517422April 17, 2023
ENGINE
First incident Feb 2022– 2015 Cadillac Escalade had approximately 89K miles on it. Was driving home from work in I-75 when the engine started knocking and vehicle began shaking & losing power. I was able to make it off an exit before it totally shutdown and would not crank again. The vehicle was towed to a local mechanic where a Misfire code was reported; Repairs shop was compensated for repairs via extended warranty. Second incident March 2023– Approximately 1 year later, the same thing happened. I Was on my way to work, once again, on the interstate in morning rush traffic when the engine started rattling and shaking. When I looked down at the dashboard the check engine light was flashing and the traction system light was illuminated. Thankfully I was able to make it off an exit to a gas station. The vehicle was towed to a local repair shop. Misfire code P0300 was read and cylinders #7 and #8 were diagnosed with misfires with no vacuum leaks. This time the warrant company is not willing to pay and now I’ve become aware of Chevrolet TSB 15-06-01-002F. I’m not sure why this has not been classified as a recall safety issue, but there is sure & present danger when your vehicle suddenly loses power while traveling on the interstate. This engine is faulty and needs to be recalled. How many people have to die & families ruined for it to be deemed a “safety issue”?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515958April 7, 2023
EXTERIOR LIGHTING
The contact owns a 2021 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 22V827000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN tool showed no present recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513086March 21, 2023
POWER TRAIN
The contact owns a 2013 Cadillac Escalade. The contact stated while driving 60 MPH and depressing the accelerator pedal, the vehicle downshifted unintendedly, and the vehicle shut off. The contact was able to veer to the side of the road. The check engine warning light and an unknown warning light were illuminated. The contact turned off and restarted the vehicle after waiting for a while. The contact resumed driving; however, the failure reoccurred. The contact turned off and restarted the vehicle. The contact then drove 10 MPH and parked the vehicle at her place of employment parking lot. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission needed to be replaced. An unknown dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under an unknown recall as the VIN was not included. The contact stated that the vehicle was undrivable and had been parked. The vehicle was not repaired. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513125March 21, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST
Please explain your complaint in detail: Every Cadillac dealership in the area is refusing to service my vehicle for a serious safety recall •GM #: N222384930  Trailer Brake Control Switch. When I call the dealerships to set up an appointment, they tell me there is a note on my account to not service your vehicle. The vehicle is brand new and was purchased from Brotherton Cadillac. All of the Cadillac dealerships are working together to block any service of my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512689March 19, 2023
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY 2016 ESCALADE PREMIUM ENGINE IS STARTING TO SHUT OFF MORE FREQUENT WHEN COMING TO A STOP. IT ALSO HAS MORE FREQUENT ISSUES WHERE IT WILL NOT START WITH REMOTE OR IF INSIDE THE VEHICLE. NO WARNING OR FAILURE LIGHTS CAME ON. DASH LOOKS NORMAL BUT NO RPM'S IF IT SHUTS OFF AT A STOP. I’VE REPLACED THE BATTERY THINKING IT WAS AN OLDER BATTERY BUT STILL CONTINUES TO HAPPEN. I'M VERY NERVOUS THINKING IT WILL SHUT OFF WHILE DRIVING WITH MY FAMILY. PLEASE HELP!! I HAVE NOT TAKEN MY VEHICLE TO A REPAIR SHOP HOPING THIS CAN BE FIXED BY THE MANUFACTURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511752March 14, 2023
TIRES, TIRES:SIDEWALL, TIRES:TREAD/BELT
Tire size 285/45r22 got into freeway this morning and the outer sidewall just separated on the lr tire no warning, tires looked good 7/32 tread left even wear and tire pressure was correct. The other tires look good on the outside but so did the one that came apart the car has tpms and the tires were never run low or had any repairs. The outside tread block at the sidewall peeled off the tire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510461March 6, 2023
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
While driving on Highway 360 in Arlington, TX, the engine appeared to not change gears. It was between 3:30 to 4:00 PM, moderate traffic. I left HWY 360 and used the side lane. Later, the engine light came on. I checked the fluid levels and all were fine. This vehicle was last serviced in December 2022. The problem is unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510369March 6, 2023
POWER TRAIN, UNKNOWN OR OTHER
Friday 03/03/2023 Off hwy 34 was on i25 for about 5 minutes going 75 I accelerated to 80, to get in my right lane and out of the fast lane got over and a pop up came on my dash board, said press start. I then realized my car lost power on the interstate with cars going 75-80+ mph and I had no way of starting or pulling off the side of the road, as there was construction and temporary road w/ barricades on both sides. My car was stopped in highway traffic, I was pumping my brakes to notify the semi behind me that something was wrong so he wouldn’t hit me. How is a 2023 vehicle going to stop on the highway with evening traffic, no where to pull over and hope I don’t get in an accident, it was dangerous and there was no notifications on the dashboard telling me what was wrong. My fuel was full, battery was fine and oil life was good. There could have been several fatalities as it was on the interstate and I was in the right lane with moving traffic in both. Approximately 6:50pm. I do have photos and video of the incident. I hit the onstar button, was holding for several minutes, it disconnected, so I hit the SOS emergency button and the operator took my info including my location on I-25 near mile marker 255 prior to the exit near the park n ride. She advised she was sending cdot to get traffic controlled, traffic in the left lane was still moving fast, people were honking and going around the semi. My sister was in her Cadillac in front of me stopped with her hazards so traffic behind could see the hazards. Cdot arrived about 15 minutes later, and then followed by a State Patrol officer. He advised ME TO GET IN MY SISTERS VEHICLE, and go to the park n ride at exit 255 and the tow truck and office would meet me there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509883March 2, 2023
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The contact owns a 2014 Cadillac Escalade. The contact stated that after going through the car wash, the passenger’s side mirror became inoperable. There were no warning lights illuminated. The contact was unable to reset the mirror like stated in the Owner’s Manual. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact called the manufacturer, who referred him to the local dealer for assistance. The approximate failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509670March 1, 2023
SERVICE BRAKES
My wife pulled out of a parking lot and was driving down the road at approximately 30mph when the brakes stopped working entirely. There was no response when she pushed on the brake pedal. The car displayed 3 warnings on the driver display: BRAKE SYSTEM FAILURE 62 MPH TOP SPEED SERVICE STABILITRAK SERVICE TRAILER BRAKE SYSTEM My wife was able to coast into the next parking lot and go uphill to bring the car to a stop. If this had happened on the highway, this brake failure could have killed my wife and children because the BRAKES ENTIRELY STOPPED WORKING. This is a critical safety issue. Reporting it to NHTSA now to work with Cadillac to get this fixed before someone dies driving a 2021 Cadillac Escalade.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509063February 25, 2023
ENGINE
As far as the findings from the diagnosis, the dealer advised that inspection found crank bearing failure. The engine has been ordered but does not have an ETA at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508707February 23, 2023
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
when i took delivery of my vehicle in November of 2022 my rear parking and pedestrian guide lines worked perfectly and a month later they stopped working and is no longer active. Given the huge size of the Cadillac escalade this is major safety issue and could result in a rear collision or a pedestrian being injured. I contacted Cadillac and there is no fix for this and when i start my vehicle a blue hourglass appears on my center info screen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508119February 20, 2023
SEATS
My drivers side heated seat burned when initiated switch after a while. I felt extreme heat while driving and turned off seat heating switch. I did not take to dealer for further inspection. I seen on a forum someone else had the same issue
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11506645February 10, 2023
EXTERIOR LIGHTING
System Failed: Back up lights are not working. Safety Concern: Cannot reverse in dark and putting self, family and others in danger. Problem reproduced at dealership: Fred Beans Cadillac in Bucks County Pennsylvania. Dealership Response to problem: They said GM is aware of the issue and it is related to software issue, no ETA of when it will be fixed however telling me it is safe to drive. No warning lamps however do have a blue hour glass in backup camera (not sure if that is related). "Cannot see anything when reversing as no reverse lights are working". Please see picture, driveway lights are on, front headlights are on, but no lights are working for reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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