Cadillac DTS Complaints (2007)

97 consumer complaints on file.

#10579211April 11, 2014
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT ANY WARNINGS. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 44,800 AND THE CURRENT MILEAGE WAS 45,000. UPDATED 6/17/14*CN THE CONSUMER STATED AFTER WAITING A COUPLE OF MINUTES, THE HE WAS ABLE TO RE-START THE VEHICLE. UPDATED 07/03/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576514April 1, 2014
ELECTRICAL SYSTEM, SEATS
CONNECTOR UNDER FRONT PASSENGER SEAT MELTED DUE TO SOME SORT OF HIGH CURRENT PROBLEM. FROM WHAT I READ ON THE CADILLAC FORUM, THIS IS AN OBVIOUS DESIGN FLAW. SEE HTTP://WWW.CADILLACFORUMS.COM/FORUMS/CADILLAC-DTS-FORUM-2006-THROUGH-2012/285451-HEATED-SEATS-PARKING-SENSORS-STOPPED-WORKING.HTML#POST3288711 I AM CONCERNED THAT THIS MAY CAUSE A FIRE AS THE MODULE IS LOCATED DIRECTLY UNDER THE FRONT PASSENGER SEAT CUSHION. CONNECTOR PART 15326110 WAS REPLACED. THIS MELTED CONNECTOR PROBLEM CAUSES (1) HEATED SEATS TO STOP OPERATING, (2) FRONT & REAR PARKING ASSIST TO STOP OPERATING, AND (3) AC THERMOSTAT TO OPERATE UNPREDICTABLY, E.G., HEATER WILL WARM CAR UP TO SET TEMPERATURE, E.G., 72 DEGREES, THEN THE AC WILL KICK ON TO COOL THE CAR...NOT DESIRABLE ON A COLD WINTER DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573360March 19, 2014
SERVICE BRAKES, POWER TRAIN, STEERING
ON 3/11/2014 YOUR OFFICE RESPONDED TO MY INQUIRY ON 3/11/2014 CONCERNING THE ABOVE VEHICLE. IN YOUR RESPONSE YOU STATED I WOULD HAVE ACCESS TO A REPORT WITHIN 72 HOURS @ HTTPS://WWW-ODI.NHTSA.DOT.GOV/VEHICLECOMPLAINT/. UPON ACCESSING THIS SITE THERE IS NO WHERE TO INPUT THE ODI NUMBER THAT YOU STATED WOULD GIVE ME ACCESS TO THE STATUS OF THE COMPLAINT. PLEASE ADVISE AS I INTEND TO PURSUE THIS ISSUE FURTHER UNTIL THE VEHICLE HAS BEEN REPAIRED OR REPLACED. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568491March 11, 2014
STEERING, POWER TRAIN, SERVICE BRAKES
ENGINE STOPPED. ALL POWER EQUIPMENT CEASED TO FUNCTION. I WAS ABLE TO GET TO THE SIDE OF THE FREEWAY. PUT THE CAR IN NEUTRAL, TURNED THE KEY AND THE CAR STARTED AND CONTINUED FOR THE DURATION OF THE 200 MILE TRIP. THE SECOND TIME APPROXIMATELY THREE WEEKS AGO MY WIFE WAS DRIVING IN HEAVY CITY TRAFFIC WHEN THE SAME PROBLEM OCCURRED AND SHE LOST THE USE OF ALL POWER EQUIPMENT. SHE WAS ABLE TO PUT THE CAR IN PARK AND GET IT STARTED AGAIN WITHOUT INCIDENT. I CALLED GM COMPLAINT DEPARTMENT. THEY INSTRUCTED ME TO TAKE THE CAR TO A DEALERSHIP AND HAVE A DIAGNOSTIC TEST DONE ON IT. THIS WAS DONE AND NOTHING WAS FOUND TO BE WRONG WITH THE VEHICLE. I AGAIN CALLED CADILLAC COMPLAINT DEPARTMENT AND OPENED A CASE. THIS TIME I WAS TOLD TO TAKE THE CAR BACK TO THE DEALERSHIP AND ASK THE SERVICE DEPARTMENT TO RECHECK IT. I INFORMED THEM I HAVE THE DIAGNOSTIC REPORT SHOWING NOTHING WRONG WAS FOUND. THEY SUGGESTED I TAKE IT BACK AND HAVE THE SERVICE PEOPLE DRIVE THE CAR. THIS DIDN'T MAKE ANY SENSE BECAUSE I DON'T KNOW WHEN AND WHERE THE PROBLEM WILL OCCUR AGAIN. WHAT WAS I TO DO FOR A CAR WHILE THE DEALERSHIP HAD MINE? I INQUIRED OF THE CADILLAC REPRESENTATIVE IF THIS CAR MAY HAVE THE SAME IGNITION AS THE CARS CURRENTLY BEING RECALLED BY GM. THEY WERE UNABLE TO ANSWER THAT QUESTION. THEY FINALLY STATED THE ONLY REMEDY WAS TO TAKE IT BACK TO THE DEALERSHIP. IF THIS PROBLEM OCCURS AGAIN SOMEONE COULD EASILY GET INJURED OR KILLED. I WOULD APPRECIATE ANY ASSISTANCE YOU CAN GIVE ME ON HOW TO RESOLVE THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562144January 29, 2014
EXTERIOR LIGHTING
WHILE DRIVING ON THE INTERSTATE AT NIGHT AT 70 MPH, BOTH HEADLIGHTS FLICKERED THEN TURNED OFF. THE LIGHTS CAME BACK ON AFTER CYCLING TO AUTOMATIC LIGHT CONTROL SWITCH OFF THEN BACK ON. A FEW MINUTES LATER, THEY TURN OFF AGAIN. THIS DANGEROUS SITUATION HAS REPEATED NUMEROUS TIMES TONIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546894October 5, 2013
SEATS
THE HEATED/COOLED SEATS STOPPED WORKING. LATER THEY STARTED WORKING AGAIN. THIS CYCLE OF WORKING/NOT WORKING CONTINUED FOR A FEW MONTHS THEN THEY QUIT COMPLETELY. AFTER SEARCHING ONLINE FOR SOLUTIONS, I FOUND THAT THE DTS, BUICK LUCERNE, AND A FEW OTHER GM VEHICLES HAVE THIS SAME PROBLEM. THE WIRING CONNECTOR UNDER THE PASSENGER SEAT OVERHEATS AND MELTS CAUSING A POOR CONNECTION RESULTING IN THE HEAT/COOL SETTINGS TO MALFUNCTION AND NOT WORK. THIS IS A FIRE HAZARD! GM IS CHARGING PEOPLE AROUND $1000 TO DIAGNOSE AND REPAIR THE PROBLEM WHEN IT'S THEIR OWN FAULTY ENGINEERING. THERE SHOULD BE A SAFETY RECALL ON ALL THE VEHICLES WITH THIS PARTICULAR TYPE OF CLIMATE CONTROLLED HEATED/COOLED SEATS AND SHOULD BE NO CHARGE FOR THE REPAIR. IF I COULD SEND PICTURES I WOULD LET YOU SEE THE MELTED AND BURNED WIRING CONNECTOR IN MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513789May 28, 2013
ENGINE
I WAS BLOWN AWAY TO FIND OIL UNDER MY 07 DTS CADILLAC, THEN TO LEARN IT'S COMMON. THINKING IT WAS A DRAIN PLUG OR OIL FILTER CHANGED THE OIL. NO SUCH LUCK, IT'S THE ENGINE LOWER END LEAKING. THINKING IT WASN'T SO BAD TO NOT DRIVE I WATCHED THE OIL LEVEL CLOSELY. I NOTICED OIL FILM COVERING THE RIGHT REAR QUARTER PANEL AND REAR TRUNK LID AND A DRIPPY COATING OF OIL UNDER THE CAR. THIS MAKES IT A DANGER TO THE HIGHWAYS AND OTHER CARS BY LEAKING A QUART EVERY HUNDRED MILES. FOR DRIVERS NOT WATCHING OIL LEVELS THIS WILL TURN INTO A BROKEN DOWN CAR AT BEST, AN OIL FIRE VERY POSSIBLE ON THE ROAD THESE ARE NEVER SAFE. THIS HAS BEEN A COMMON PROBLEM WITH THE CADILLAC NORTHSTAR ENGINE FOR YEARS, I SAY IT'S TIME TO DO A RECALL FOR THIS PROBLEM BEFORE PEOPLE GET INJURED OR KILLED. A LITTLE PRO-ACTIVE RECALL IS IN ORDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502734March 14, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DAYTIME RUNNING LAMP (DRL) / TURN SIGNAL BULB APPEARS TO HAVE MELTED THE HEADLIGHT HOUSING. BULB FAILURE CAUSED OWNER TO DISCOVER PROBLEM. MELTED HOUSING WILL NO LONGER ACCEPT BULB FIXTURE. THIS SEEMS FLAWED AND RESULTS IN A SAFETY ISSUE WHERE TURN SIGNAL ON FRONT OF CAR IS INOPERABLE WITHOUT EXPENSIVE REPLACEMENT OF ENTIRE HEADLIGHT HOUSING. NEW HOUSING MAY NOT SOLVE HEATING PROBLEM THAT CAUSES MELTING. THIS PROBLEM, AND SIMILAR CONSEQUENCES OF EXCESS LAMP HEAT, IS REPORTED BY OTHER OWNERS ON THE CADILLAC FORUM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483735November 8, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT STATED THAT WHILE DRIVING 4 MPH SHE APPLIED THE BRAKES WHEN THE BRAKE PEDAL ABNORMALLY TRAVELED TO THE FLOORBOARD. THE VEHICLE DID NOT RESPOND AND EVENTUALLY COASTED TO A STOP INDEPENDENTLY. THE CONTACT INSPECTED THE BRAKE RESERVOIR AND DETERMINED THAT THERE WAS NO BRAKE FLUID. THE CONTACT ADDED BRAKE FLUID AND RESTARTED THE VEHICLE. THE FAILURE RECURRED SEVERAL MINUTES AFTER THE CONTACT RESUMED DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE TWO FRONT BRAKE LINES AND THE ONE BRAKE LINE IN THE REAR OF THE VEHICLE EXHIBITED SEVERE CORROSION. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 54,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483673November 7, 2012
ELECTRICAL SYSTEM, AIR BAGS
MY BATTERY CONSTANTLY GOES DEAD, EVERYTIME IT RAINS, SNOWS OR EVEN GETS COLD. I BROUGHT A BRAND NEW BATTERY AND A BRAND NEW ALTERNATOR AND IT STILL DOES THE SAME THING. THE AIR-BAG MESSAGE KEEPS COMING UP ALONG WITH EVERY ELECTRICAL COMPONENT THERE IS ON THIS CAR. I HAVE TAKEN IT TO DEALERSHIPS TO GET DIAGNOSTICS AND THEY NEVER FIND ANYTHING WRONG. THIS IS NOT SAFE FOR MY KIDS TO RIDE IN PLEASE ADVISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465390July 12, 2012
SERVICE BRAKES, HYDRAULIC, STEERING
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER REPLACED THE BRAKES AND THE ROTORS, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 106,000. THE CONSUMER STATED EVER SINCE HE DROVE THE VEHICLE OFF THE LOT, THERE WAS AN OCCASIONAL SHAKING WHEN DRIVING DOWNHILL WHEN HE APPLIED THE BRAKES. IT OCCURRED CONSISTENTLY AT CERTAIN PARTS OF DOWN GRADES, BUT IT DID NOT ALWAYS OCCUR IN ALL DOWN HILL SITUATIONS. THE PROBLEM WENT AWAY FOR A SHORT TIME, WHEN THE DEALER REPLACED THE ROTORS, BUT WHEN IT DID RECUR, IT WAS EVEN WORSE. UPDATED 08/02/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455665April 18, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE FRONT PASSENGER SIDE HEADLIGHT STOPPED ILLUMINATING. THE CONTACT STOPPED THE VEHICLE AND SHUT IT OFF. UPON RESTART, THE HEADLIGHT BEGAN ILLUMINATING AS NORMAL. THE FAILURE RECURRED OFTEN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE DEALER STATED THAT THE ENTIRE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT THEY WOULD ONLY PAY FOR HALF OF THE REPAIR COSTS. THE FAILURE MILEAGE WAS 27,000 AND THE CURRENT MILEAGE WAS 29,560.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453860April 2, 2012
UNKNOWN OR OTHER, SUSPENSION, WHEELS
WE HAVE A SEVERE VIBRATION IN OUR 2007 CADILLAC DTS THAT STARTS AT 55MPH AND ALSO REPEATS ITSELF AS WE COME TO A STOP. THINK THIS VIBRATION IS ALWAYS THERE, BUT WE FEEL IT AT THESE TIMES. THIS VIBRATION WAS SO SEVERE THAT ON ONE OCCASION WE WERE COMING DOWN A MOUNTAIN SIDE IN VIRGINIA WHEN IT BECAME SO VIOLENT WE BARELY WERE ABLE TO BRING THE CAR UNDER CONTROL AND BRING IT TO A STOP. THIS IS A SYSTEMIC PROBLEM WITH DTS GENERAL MOTORS ADVISED US THAT THEIR ENGINEERS ARE VERY AWARE OF THIS PROBLEM WITH DTS AND ARE WORKING ON THE PROBLEM, BUT HAVE NOT FIGURED OUT HOW TO REPAIR.. WE HAVE DONE EVERYTHING THEY HAVE ASKED .. REALIGNMENT, NEW PADS, NEW ROTARS, FOUR NEW TIRES ..THEY ARE QUITE FRANK THAT THE PROBLEM EXISTS, HAVE SEVERAL COMPLAINTS, NO ANSWERS, AND THERE WILL BE NO RECALL AS THEIR PLAN IS TO SOLVE THE PROBLEM BY ATTRITION. THEY HAVE STOPPED MAKING THIS MODEL AS A RESULT. HOPE NO ONE HAS A SERIOUS ACCIDENT BEFORE THIS HAPPENS. OUR RIDE AND SAFETY ARE BOTH NOW COMPROMISED ON A DAILY BASIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447358February 10, 2012
EXTERIOR LIGHTING
MY LENS COVERING IS DISCOLORING AND HAS BECOME CLOUDED OVER. THIS WAS BROUGHT TO THE DEALERS ATTENTION UNDER WARRANTY. HE SAID THIS IS NOT COVERED. HOW CAN THIS BE WHEN NOW THE HEADLIGHTS ARE SIGNIFICANTLY LESS EFFECTIVE THROUGH THIS CLOUDY LENS. OTHER CADILLAC OWNERS IN THE DEALER HEAR MY CONVERSATION AND THEY HAD THE SAME PROBLEM. THEY HAD THE LENS REPLACED AT A COST OF OVER $350. A BLIND EYE SEEMS TO BE A TRUE SAFETY ISSUE THAT SHOULD BE A RECALL ITEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433487October 28, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT STATED THAT WHILE DRIVING 50 MPH HE ATTEMPTED TO ACCELERATE FURTHER, BUT THE VEHICLE WOULD NOT RESPOND TO THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD NOT DOWNSHIFT WHEN THE ENGINE RPMS REACHED 1500. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS ENGINEERED TO OPERATE IN THAT MANNER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS 15,300. THE CONSUMER STATED HE CAME TO A PASSING LANE ABOUT 1/4 MILE LONG AND PULLED OUT TO PASS. THE SHIFTER LEVER WAS IN "3" ON THE STEEP HILL. HE DEPRESSED THE ACCELERATOR TO ADVANCE INTO 2ND GEAR, BUT THE VEHICLE WOULD NOT DOWN SHIFT OR ACCELERATE. HE PULLED THE SHIFTER LEVER INTO 2ND . BUT THE TRANSMISSION STILL DID NOT DOWN SHIFT OR ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER. AFTER AN EXAMINATION, THE CONSUMER WAS INFORMED THE TRANSMISSION WAS DESIGNED TO NOT SHIFT DOWN ABOVE 1500 RPM. IN CONTRAST, THE OWNER'S MANUAL WARNED NOT TO DOWN SHIFT INTO 2ND ABOVE 65 MPH BECAUSE IT MAY DAMAGE THE TRANSMISSION. UPDATED 11/17/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423890September 6, 2011
EXTERIOR LIGHTING
HEADLAMPS WOULD FLICKER AND GO OUT INTERMEADLY THEN THE OTHER NIGHT THEY DID THIS AND BOTH WENT OUT I WAS DRIVING ON A DARK ROAD AND COULD HAVE HAD A SERIOUS ACCIDENT ALOT OF DTS OWNER HAVE ALSO REPORTED THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374596January 5, 2011
TIRES
2007 CADILLAC DTS. CONSUMER STATES PROBLEMS WITH VEHICLE TIRES *TGW IN JUNE 2010 THE LEFT FRONT TIRE BLEW OUT. IT HAPPENED AT A LOW SPEED, SO THERE WAS NO DANGER OF AN ACCIDENT. THE TIRE HAD TO BE REPLACED. IN AUGUST 2010, THE RIGHT FRONT TIRE WENT FLAT AND THE CONSUMER WAS INFORMED THAT THE TIRE HAD DISINTEGRATED AND NEEDED TO BE REPLACED. IN NOVEMBER 2010, WHILE DRIVING ON THE INTERSTATE, THE LEFT REAR TIRE BLEW OUT. THE CONSUMER WAS TRAVELING 75 MPH IN HEAVY TRAFFIC. THE DEALER INFORMED THE CONSUMER THAT THE TIRE HAD DISINTEGRATED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371315December 10, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LIKE MANY OTHER CADDY OWNERS ARE HAVING PROBLEMS WITH THE TWILIGHT SENSORS OPERATION. PROBLEM BEING THE HEADLAMPS COME ON TOO EARLY AND GO OFF TOO LATE RESULTING IN A DIMMING OF THE INTERIOR DASH ILLUMINATION. THIS CAUSES THE DRIVER NOT TO BE ABLE TO DETERMINE VEHICLE SPEED...ESPECIALLY IF ITS STILL BRIGHT ENOUGH OUT FOR SUN GLASSES TO BE USED. MY 2007 DTS AND OTHERS. SEE THIS LINK ALSO HTTP://WWW.CADILLACFORUMS.COM/FORUMS/CADILLAC-FORUM/T-92975.HTML I HAD MY CAR TO THE GARAGE JUST TODAY AND THEY DID NOTHING TO FIX THIS SAFETY ISSUE. NOT GOING TO ARGUE WITH THEM ANY MORE.... SOMETHING MUST BE DONE TO HELP US. THE RENTAL DTS I HAD WHILE MY CAR WAS IN "REPAIR" DID NOT HAVE THE SAME PROBLEM YET THEY SAID MY CAR TWILIGHT WAS "OK". THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367692November 23, 2010
EXTERIOR LIGHTING
THE LEFT HEADLAMP ASSEMBLY HAD TO BE REPLACED DUE TO CORROSION. APPROXIMATELY A MONTH LATER THE RIGHT HEADLAMP HAD TO BE REPLACED FOR THE SAME REASON. I HAVE SUBSEQUENTLY HAVE LEARNED THAT CADILLAC PUT OUT A BULLETIN, DOCUMENT ID #08014A, THAT ADDRESSES THE PROBLEM WITH CORROSION IN THE HEADLIGHTS. IF THE HEADLIGHTS FAILED OUT AT NIGHT, IN THE RAIN, CLEARLY IT IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359108October 4, 2010
ELECTRICAL SYSTEM
9-02-2010 DRIVING 70 MILES PER HOUR ON I-75 N, 1. CRUISE SUDDENLY CUTS OFF. 2. CAR SLOWS TO 4-5 MILES PER HOUR. 3. SPEED ODOMETER CUTS OFF 4. ALL SAFETY LIGHTS COME ON 5. NO BRAKES 6. ANTI LOCK BRAKE LIGHT IS ON. VERY DANGEROUS SITUATION. SINCE THEN CAR HAS BEEN TO DEALER FOR THE SAME TYPE OF THING SIX TIMES. AFTER FIRST INCIDENT DEALER KEPT CAR APPROXIMATELY THREE WEEKS. THEY COULD NOT DUPLICATE THE INCIDENT. LOCAL DEALER VERY HELPFUL BUT CANNOT FIX. FILED COMPLAINT WITH CADILLAC, CASE NUMBER [XXX], NO HELP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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