Cadillac ATS Complaints

388 consumer complaints on file.

#10917842October 21, 2016
STEERING
I PURCHASED A 2013 CADILLAC ATS 4 ON 9/29/16. ON 10/14/16 WHILE DRIVING MY STEERING COLUMN LIGHT UP AND STEERING WHEEL LOCKED UP WHILE IN MOTION. I WAS IN DETROIT, MICHIGAN DRIVING ON GRATIOT, WHICH IS A STRAIGHT STREET, BUT I WAS UNABLE TO TURN THE WHEEL TO PULL OVER. I KEPT TRYING TO FORCE THE STEERING WHEEL LEFT AND RIGHT AND FINALLY WAS ABLE TO TURN AND PULL OVER. WHEN I CONTACTED THE DEAR I WAS TOLD TO BRING THE VEHICLE IN BY [XXX] AT NOVI CADILLAC BECAUSE THIS WAS A SAFETY ISSUE. THE DEALER KEPT THE CAR AND ON 10/20/16 EXPLAINED THEY COULD NOT REDUPLICATE THE PROBLEM AND GAVE ME MY CAR BACK. ON MY OWN, I CHECKED INTO PROBLEMS WITH THIS MODEL ONLY TO FIND THERE ARE OTHERS WHO HAVE EXPERIENCED THIS PROBLEM. I HAVE ALWAYS SUPPORTED BUYING AMERICAN CARS, BUT PROBLEMS NEED TO BE FIXED WHEN THE COMPANY IS NOTIFIED OF A PROBLEM. I WILL BE ESCALATING THIS MATTER BECAUSE I AM NOT PLEASED THAT A PROBLEM EXISTS AND SERVICE DOES NOT SHARE THIS INFORMATION WITH CUSTOMERS. I HAVE A "TRUST" BUT "VERIFY" WHEN IT COMES TO MY FAMILY SAFETY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917413October 19, 2016
ELECTRICAL SYSTEM
ON MY 2013 CADILLAC ATS PREMIUM MODEL MY CADILLAC CUE SYSTEM TOUCH SCREEN ISN'T WORKING I'VE ONLY HAD THIS CAR FOR THREE DAYS FROM A DEALER. I AM NOT ABLE TO CONTROL THE NAVIGATION SYSTEM, THE WEATHER, RADIO SETTINGS, MY CLIMATE CONTROL, AND BLUETOOTH. BY RESEARCHING ON THE INTERNET I FOUND THAT THIS IS A VERY VERY VERY COMMON PROBLEM WITH CADILLAC IN THEIR TOUCH SCREEN TECHNOLOGY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909950September 27, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE CADILLAC USER EXPERIENCE (CUE) SYSTEM FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CUE SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907610September 19, 2016
ENGINE, POWER TRAIN
0N MORE THAN FIVE OCCASIONS THE VEHICLE HAS ACCELERATED WHEN COMING TO A STOP. I'VE HAD TO HIT THE BRAKES AND SHIFT INTO NEUTRAL TO GET THE RPM'S BACK TO NORMAL.THE LAST 2 TIMES MY WIFE HAS BEEN WITH ME IN THE CAR ,SHE NOW REFUSES TO RIDE IN THE CAR. I'VE HAD THE CAR IN FOR REPAIRS THREE TIME SPECIFICALLY FOR THAT PROBLEM. THE CAR WILL RUN FINE FOR A SHORT TIME THEN ALL OF A SUDDEN THE SAME OLD PROBLEM OF ACCELERATING WHEN SLOWING DOWN OR COMING TO A STOP. I DO NOT FEEL SAFE IN THIS VEHICLE AND WOULD LIKE THE LEASE TERMINATED A.S.A.P.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907982September 19, 2016
VEHICLE SPEED CONTROL
IT WAS 5:30 PM ON 7-29-16, MY WIFE AND I WENT TO CHECK ON THE HOUSE WHILE OUR DAUGHTER & SON-IN-LAW WERE AWAY. AS ALWAYS, I HAD SLOWED THE CAR TO A CRAWL IN ORDER TO PARK BEHIND MY SON-IN-LAW'S CAR PARKED ON THE STREET IN FRONT OF THEIR HOUSE. I GOT THE FRONT RIGHT WHEEL ALMOST ON TOP OF THE CURB AND LET IT ROLL DOWN. WHEN THE WHEEL TOUCHED THE STREET THIS TIME, WE HEARD A LOUD SOUND (LIKE GEARS SHIFTING) AND THE CAR SUDDENLY REVVED UP AND SURGED FORWARD. I SLAMMED ON THE BRAKES BUT COULD NOT AVOID HITTING THE FRONT CAR'S REAR FENDER. THE CAR BOUNCED BACKWARD BUT IT SURGED FORWARD AGAIN; IT WAS ALL I COULD DO TO STEER AND AVOID HITTING CARS PARKED ON BOTH SIDES OF THE STREET. THAT NIGHT, WE EMAILED CADILLAC DETAILING WHAT HAD HAPPENED AND ASKED CADILLAC TO LOOK INTO THE CAR'S "DATA BANK." WE DID THIS BECAUSE A CAR EXPERT HAD TOLD US THAT EVERY ACTION OF THE DRIVER AND THE CAR WOULD BE INDELIBLY RECORDED IN THE 'DATA BANK.' WE WANTED CADILLAC TO EXAMINE THE 'DATA BANK' TO FIND OUT IF SUDDEN UNINTENDED ACCELERATION (SUA) HAD TAKEN PLACE. PER THEIR INSTRUCTION, WE LEFT THE CAR AT A CADILLAC DEALER AND WAITED AND WAITED. FINALLY, ON 9/12/2016, 38 DAYS WE WERE COMPLETELY DEVASTATED TO RECEIVE A CALL FROM GM SAYING THAT THERE WAS NOTHING WRONG WITH OUR CAR. DEVASTATED BECAUSE WE HAD NO DOUBT WHATSOEVER THAT SUA HAD OCCURRED AND YET WERE TOLD THAT THERE WAS NO PROBLEMS. FURTHER GM DENIED OUR REQUEST FOR A COPY OF THE REPORT, WHICH IS PUZZLING. AFTER ALL, GM HAS NOTHING TO HIDE SINCE THEY CLAIMED THAT NO DEFECT WAS FOUND IN THE CAR. WITHOUT THE REPORT, WE HAVE NO WAY OF KNOWING WHETHER ANYTHING WAS RECORDED IN THE DATA BANK TO EXPLAIN THE SUDDEN SURGE. CLEARLY, IN THIS UNEQUAL ENCOUNTER, THE GIANT CORPORATION HOLDS ALL THE CARDS AND THE CONSUMER NONE. I SUPPOSE THAT THE UNSPOKEN MESSAGE IS THAT MY WIFE AND I SHOULD BE GRATEFUL THAT WE WERE NOT CRIPPLED, OR KILLED EVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907224September 16, 2016
STRUCTURE:BODY:TRUNK LID
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE DRIVING 20 MPH, THE TRUNK OPENED ON ITS OWN. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS PARKED. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 15,748.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904971September 9, 2016
VISIBILITY/WIPER
THE WINDSHIELD ON THIS CAR IS SEVERELY FLAWED. THERE ARE NUMEROUS AIR BUBBLES AND BLISTERING AFFECTING YOUR VISIBILITY OUT OF THE FRONT WINDSHIELD. IT LOOKS LIKE THE WINDSHIELD IS DELAMINATING. I SEARCHED IN GOOGLE AND IT APPEARS I AM NOT THE ONLY ONE EXPERIENCING THESE ISSUES. SAME MAKE/MODEL AND YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897443August 21, 2016
ENGINE, STEERING, SUSPENSION
UPPER AND LOWER CONTROL ARM BUSHINGS STEERING KNUCKLE DEFECTIVE FROM FACTORY AND BLOWN PISTON NUMBER 1 AT 6350 MILES AND MANY RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889015July 27, 2016
ELECTRICAL SYSTEM, POWER TRAIN, VISIBILITY/WIPER
MY SUNROOF WILL NOT CLOSE WHILE PARKED MY CAR DID NOT START. THE GAUGES AND LIGHTS CAME ON, BUT THE CAR WOULD NOT START WHILE PARKED MY DEFROST DOESN'T WORK ON THE FRONT WINDOW WHEN RAINING. THE WINDSHIELD IS FOGGY WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882438July 4, 2016
WHEELS
MEDIUM SIZE BULGE ( ABOUT 2") ON SIDEWALL NEXT TO RIM OF PASSENGER SIDE FRONT TIRE. MICHELIN PRIMACY MXM4 TIRE SIZE 225/40R/18. NOTICED WHEN VEHICLE PARKED AND I WAS WASHING RIMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871442May 30, 2016
ELECTRICAL SYSTEM, STEERING
THE CAR FAILS TO AUDIBLY INDICATE TO THE DRIVER THAT THE TURNING SIGNALS HAVE BEEN ENGAGED. INSTEAD OF A CLICK, CHIME, OR OTHER INDICATOR, THERE IS SILENCE. THE RESULT IS THAT THE DRIVER DOES NOT HAVE FEEDBACK FROM THE VEHICLE INDICATING / VERIFYING THAT THAT A TURN SIGNAL HAS BEEN ENGAGED. THE DRIVER MAY BECOME DISTRACTED AND MAY NOT KNOW WHEN/IF A TURN SIGNAL HAS BEEN TRIGGERED. THE TURN SIGNAL INDICATOR SEEMS TO BE CONNECTED TO THE RADIO SYSTEM. THUS, WHEN THE RADIO SYSTEM FAULTS (WHICH OFTEN OCCURS ON THIS MODEL), THESE TURN SIGNAL INDICATORS ALSO FAIL. THE FAILURE WILL OCCUR RANDOMLY WHEN STATIONARY AND DRIVING AT SURFACE AND HIGHWAY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871441May 30, 2016
SERVICE BRAKES
PARKING BRAKE WILL FAIL TO DISENGAGE FULLY (WHEN DISENGAGING THE PARKING BRAKE) OR PARTIALLY ENGAGE ON ITS OWN WHILE DRIVING. THE RESULT IS THAT THE CAR EXPERIENCES INCREASING DRAGGING, POOR ACCELERATION, AND SUDDEN STOPPING. THE CONSOLE BRAKE LIGHT FAILS TO ILLUMINATE IN ALL INSTANCES AND FAILS TO INFORM THE DRIVER THAT THE PARKING BRAKE HAS ENGAGED. WHEN RELEASING THE PARKING BRAKE FROM A PARKED STATE, THE PARKING BRAKE PEDAL RAISES AND INDICATES TO THE DRIVER THAT THAT IT FULLY BEEN HAS DISENGAGED. THE PARKING BRAKE LIGHT ALSO TURNS OFF. HOWEVER, WHEN THE PARKING BRAKE IS ENGAGED AFTER DRIVING THE CAR, THE DRIVER DISCOVERS THAT THERE IS NO RESISTANCE/PUSHBACK ON PARKING BRAKE AND THAT IT FAILED TO RELEASE IN THE FIRST INSTANCE. AGAIN, IN THESE INSTANCES THE BRAKE WARNING LIGHT IS NOT ILLUMINATED. THIS ISSUE HAS OCCURRED IN SEVERAL INSTANCES IN NORTHING CALIFORNIA UNDER DRY AND FAIR WEATHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871315May 28, 2016
UNKNOWN OR OTHER
ON MAY/13/2014, AT 10 AM I HAD TO TRAVEL LESS THAN 2 MILES FROM MY OWN HOUSE TO MY PODIATRIC DOCTOR, THE CAR WAS STATIONARY TILL THE END OF MY APPOINTMENT ABOUT 30 MINUTES. UPON GOING BACK TO MY HOUSE I NOTICE SOME LIKE SCRATCHES ON THE DASHBOARD SCREEN THAT HOUSE ALL CONTROLS, SUCH TO PLATY A RADIO STATION ETC. THE ARE ON THE RIGHT SIDE OF SUCH SCREEN ABOUT 2 INCHES WIDE AND ALL THE WAY TO THE TOP. ON MAY/16/2016 I CALLED BAKER CADILLAC OF CHARLESTON SC, EXPLAIN WHAT IT HAD HAPPEN, WERE TOLD TO BRING THE CAR SO THEY COULD LOOK AT IT, SOME WE DID ON MAY/24/2016, WERE TOLD THAT WILL NEED TO ORDER THE PART AND WILL LET ME KNOW WHEN THEY HAD IT, I HAD TO INSIST FOR THE PERSON TO WRITE AN ORDER, SOME HE DID BUT NOT VEY HAPPY. WHILE WE WERE WAITING FOR THE FORM TO BE READY ANOTHER EMPLOYEE TOLD US THAT IF WE SEE A RED LIGHT NOT TO DRIVE AND THAT HAD HAPPEN ON OTHER VEHICLES AND THEY ARE SEVERAL PIECES OF PLASTIC ON THAT CONFIGURATION, UPON RETURNING HOME A LONG ABOUT 1.1/4 INCH RED LIGHT APPEARED ON THE LEFT SIDE OF SUCH SCREEN, AS TODAY MAY/28/2016 THE VEHICLE IS NOT BEEN OUT OF MY GARAGE AND IT WILL BE THERE TILL THE TIME TO TAKE TO DEALER TO BE REPAIRED. ON MAY/26/2016 WE GOT A PHONE CALL FROM THE DEALER BAKER CADILLAC TO LET US KNOW THAT THE PART WAS AVAILABLE AND WERE GIVEN AN APPOINTMENT FOR JUNE/01/2016 AT 11 AM AND WILL TAKE 1 TO 1.1/2 HOUR TO BE REPLACED. I WAS BIG SURPRISE THAT THE PART GOT THERE 2 DAYS LATTER, I TOOK A PICTURE BUT IS NOT VERY CLEAR, UPON BEING AT THE DEALER I WILL TRY TO OBTAIN A PICTURE THERE AND IF POSSIBLE ONCE IS REMOVED FROM MY VEHICLE AND IF POSSIBLE TO SEE IF THEY COULD GIVE IT TO ME. I THINK THAT THIS PROBLEM SHOULD BE INVESTIGATE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870007May 20, 2016
ELECTRICAL SYSTEM
I WANTED TO PROVIDE ADDITIONAL INFORMATION RELATIVE TO RECALL NO. 15299. THIS RECALL EFFECTED CADILLAC ATS REAR DEFROSTERS. THE "FIX" WAS TO ADD SOFTWARE CONTROLS THAT MINIMIZED THE RISK OF FIRE TO SOME OWNER, BUT IT CERTAINLY DID NOT ELIMINATE THE RISK. IN FACT I POINTED OUT TO CADILLAC LAST YEAR THAT THERE WERE STILL CONTROLS STRATEGIES THAT WOULD COULD RESULT IN A FIRE. MEANING FOR SOME OWNERS THE RECALL WOULD DO NOTHING TO MINIMIZE THE RISK OF FIRE. WHEN I EXPRESSED THIS TO CADILLAC THEY IMMEDIATELY STOPPED RESPONDING TO MY EMAILS (ATTACHED). SINCE THEN CADILLAC HAS QUIETLY IMPLEMENTED AN ACTUAL FIX TO THE WEAK CONNECTORS. BUT THEY ARE NOT ISSUING THIS FIX TO ALL OWNERS. ONLY TO ONES THAT COMPLAIN ABOUT TO LOST FEATURES. SINCE THIS ACTUAL FIX ELIMINATES INSTEAD OF REDUCING THE LIFE SAFETY RISK IT MUST BE ADDED TO THE ORIGINAL RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853269April 4, 2016
UNKNOWN OR OTHER
CAR SHUT OFF FOR THE SECOND TIME NO ON HAS LOOKED IN TO THIS. THIS IS MY SECOND CAR ACCIDENT AND NOW OUT OF WORK.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10849721March 15, 2016
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE VEHICLE WAS EQUIPPED WITH MICHELIN PRIMACY MXM4, SIZE: 225/40/R18. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE TREAD SEPARATED AROUND THE SIDEWALL OF THE FRONT PASSENGER SIDE TIRE. THE CONTACT ALSO NOTICED A BUBBLE AT THE SITE OF THE SEPARATION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIRE NEEDED TO BE REPLACED. THE TIRE WAS REPLACED; HOWEVER, THE FAILURE RECURRED ON THE FRONT DRIVER SIDE TIRE. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE DOT NUMBER WAS UNKNOWN. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849582March 14, 2016
ENGINE
2.0T ENGINE HAS HAD PISTON FAILURE AT ~7,000 MILE AND AGAIN AT ~13,000 MILES. THIS SEEMS TO BE KNOWN ISSUE AT: HTTP://WWW.CADILLACFORUMS.COM/FORUMS/CADILLAC-ATS-PERFORMANCE-FORUM/613529-2-0T-BAD-PISTONS-ROLL-CALL.HTML.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840136March 6, 2016
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
CADILLAC ATS LOST POWER AND SHUT OFF WHILE DRIVING CAUSING LOSE OF CONTROL AS WELL AS RIGHT CONTROL ARM SNAPPING IN HALF. DRIVER THEN HIT DITCH AND THEN A TREE CAUSE DAMAGE TO FRONT OF THE CAR AND INJURY TO DRIVE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10836322February 16, 2016
UNKNOWN OR OTHER
ENGINE IDLES AT START UP AND AT STOP LIGHT . AC COMES ON WHEN IT WANTS TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825963February 13, 2016
ENGINE, POWER TRAIN, STEERING
DRIVING ON 71 IN COLUMBUS OH TO MANSFIELD OH GOING 70 MPH ON HIGHWAY AND AT EX 173 STARTED SNOWING HEAVY, TRAFFIC CAME TO HAULT AT 10 MPH, HAD .09 MILES TO EXIT, GOT TO EXIT MADE A RIGHT OFF EXIT STARTED UP A HILL IN SNOW AT 30 MPH AND BEFORE MAKING IT UP THE HILL THE CAR STOPPED IN MIDDLE OF ONE LANE RD. AND DISPLAY SAID ...NO POWER STEERING... CALLED 911 THREE TIMES, WAITED OUTSIDE IN SNOW FOR HR AND HALF FOR THEM TO TOW CAR TO BILL HARRIS AUTO 419-289-2000 IN ASHLAND OH FIVE MI DOWN RD. NEXT DAY THEY COULDNT DUPLICATE THE PROBLEM SO THEY COULDNT FIX IT. I TOLD THEM I DONT FEEL SAFE IN CAR AND THAT I COULD HAVE DIED IF GOING ANY FASTER, IT STOPPED WITHOUT ANY WARNING. HE SAID HE WOULD GIVE ME $10 THOUS TOWARDS ANOTHER VEHICLE WHEN CAR IS WORTH $20,500. IN MY EXCELLENT SHAPE. I SAID WHY IS IT ONLY WORTH THAT, HE SAID BECUASE I SAID IT WASNT SAFE TO DRIVE AND THAT HE COULDNT SELL A CAR IF IT WASNT SAFE. THIS ISNT MY FAULT FOR THE POWER STEERING TO GO OUT, THERE ARE 15 COMPLAINTS ONLINE AT WWW.2013ATSCADILLACPOWERSTEERINGPROBLEMS. WHY ISNT THERE A RECALL? I WANT SOMETHING DONE ABOUT THIS, I HAVE ESCALATED CLAIM TO GM AND WANT GM TO DO A REPURCHASE OR A BUY BACK. I SHOULDNT FEEL DANGER WHEN I GET IN MY CAR. [XXX] PLEASE CONTACT ME AT [XXX]ADDRESS IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac ATS