Buick Lucerne Complaints (2007)

164 consumer complaints on file.

#10633585September 16, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE DEALER COULD NOT REPAIR THE VEHICLE FOR APPROXIMATELY SIX WEEKS DUE TO THE PART NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629636August 30, 2014
WHEELS
CHROME WHEELS BECOME DEFECTIVE WHEN CHROME STARTS TO FLAKE CAUSING TIRE NOT BE SEALED PROPERLY WITH RIM CAUSING TIRE PRESSURE TO LEAK AND TIRE TO GO FLAT IF NOT REINFLATED . I HAVE NEVER AD THIS PROBLEM WITH ANY OTHER CAR I'VE OWNED AND FEEL M SHOULD REPLACE AS THEY ARE DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626462August 19, 2014
AIR BAGS, STRUCTURE:BODY
LOST POWER & CONTROL, COLLISION WITH 5 OTHER CARS & AIRBAGS DID NOT DEPLOY. COLLISION OCCURRED IMMEDIATELY AFTER POWER LOSS & NO RECOLLECTION ON MY PART UNTIL PARAMEDICS ARRIVED & TOOK ME TO EMERGENCY ROOM. CAR WAS TOTAL LOSS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10625999August 18, 2014
AIR BAGS, STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2007 BUICK LUCERNE. WHILE DRIVING 55 MPH, THE POWER STEERING FAILED AND THE VEHICLE STALLED. AS A RESULT, THE CONTACT CRASHED THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. ONE INJURY WAS SUSTAINED, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10625891August 17, 2014
WHEELS
ON THIS DATE I HAD TO TAKE THE CAR TO TRIO TIRE, THE LOCAL AUTO REPAIR STORE TO CORRECT A FLAT TIRE. AFTER SEVERAL TESTS, I WAS TOLD IT WAS A RIM FLAT DUE TO THE DETERIORATION OF THE CHROME WHEELS ON THE CAR. A BEAD SEALER WAS MADE ON THE RIM TO SEAL THE TIRE. ON 12/23/10, MILEAGE WAS 37415,ANOTHER RIM FLAT WAS REPAIRED AT THE BURNS BUICK. ALL FOUR TIRES WERE RESEALED. I WAS TOLD AT THAT TIME THIS WAS A CONSTANT PROBLEM WITH THE SAME CHROME WHEELS, BUT THERE WAS NO RECALL. THE PROBLEM CONTINUED AND ON 6/20/2013 I REPLACED ALL FOUR TIRES WITH NEW MICHELIN P235/55R17 WHICH MATCHED THE ORIGINAL TIRES FOR THIS CAR. ON 6/30/2014 TRIO TIRE HAD TO REMOVE "HEAVY CORROSION ON RIGHT REAR RIM" AND RECOMMEND REPLACING RIMS AS THEY DETERIORATED SUBSTANTIALLY. THE COST OF NEW RIMS IS PROHIBITIVE AND DOES NOT DISMISS THE SAME EVENTS OCCURRING AGAIN. WITHIN 2 1/2 YEARS MY RIMS HAVE DISSOLVED CAUSING A POTENTIAL HAZARD WHILE DRIVING AT ANY SPEED. I REQUEST YOU INVESTIGATE THESE POORLY MADE RIMS AND DECLARE A RECALL BEFORE SOMEONE DIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620815August 8, 2014
STRUCTURE
SINCE I HAVEN'T BEEN KEEPING MY CAR IN A GARAGE...WATER HAS LEAKED INTO MY TRUNK AND HAS RUSTED THE SPARE TIRE AND ALL THE PARTS TO CHANGE THE TIRE. WATER HAD FILLED UP THE HOLDING PLACE FOR SPARE TIRE. I DON'T USE MY TRUNK THAT MUCH AND BY THE TIME I SAW IT MILDEW SMELL THROUGHOUT THE CAR. BEEN BUSTING MY BUTT TRYING TO CLEAN IT UP. I THINK I HAVE FIGURED OUT THAT THE WATER HAS BEEN GETTING THROUGH THE BACK LIGHT FIXTURES DOWN INTO THE TRUNK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615927July 24, 2014
AIR BAGS
FRONT END CRASH CAR TOTALED AIR BAGS DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10609262July 9, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THERE WAS A SUDDEN LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE CODES COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595923June 3, 2014
ELECTRICAL SYSTEM
I HAVE A 2007 BUICK LUCERNE, 69,000 MILES. BACK DOOR COULD NOT BE OPENED, PASSENGER TRAPPED INSIDE. CONTACTED GM, AS I FELT THIS WAS A SAFETY CONCERN. I WAS TOLD TO GO TO BUICK DEALER & WAS A GIVEN INCIDENT NUMBER WHICH THEY PROVIDED TO MY BUICK DEALER. THIS HAS BEEN A PROBLEM WITH MANY BUICKS FOR YEARS & THEY WILL DO NOTHING. THE REPAIR WAS $400 FOR A LOCK REPLACEMENT ON THIS ONE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588167May 13, 2014
ENGINE
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT NOISES EMITTED FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 84,000 AND THE CURRENT MILEAGE WAS 84,400. THE VIN WAS NOT PROVIDED. UPDATED 7/31/14*CN THE OIL PRESSURE SENDING UNIT FAILED BY LEAKING OIL. UPDATED 08/07/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584846April 28, 2014
STEERING, ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
2007 BUICK LUCERNE. CONSUMER WRITES IN REGARDS TO POWER STEERING AND BRAKE FAILURE. *SMD THE CONSUMER STATED THE FAILURE OCCURRED AS SHE WAS COMING TO A STOP, AND SHE ENDED UP IN A DITCH. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10584834April 28, 2014
EQUIPMENT, EXTERIOR LIGHTING
2007 BUICK LUCERNE. CONSUMER WRITES IN REGARDS TO REAR VIEW CAMERAS AND AUTOMATIC HEADLIGHTS IN ALL CARS.. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583488April 18, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A INDEPENDENT MECHANIC AND THE TECHNICIAN DIAGNOSED THAT THE IGNITION NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE . UPDATED 6/26/14*CN THE STARTER AND IGNITION WERE REPLACED. UPDATED 07/08/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579674April 14, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT THE DOOR HANDLE FRACTURED WHILE THE CONTACT WAS ATTEMPTING TO ENTER THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 73,771.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579140April 11, 2014
ENGINE, SERVICE BRAKES, AIR BAGS
AROUND OR ABOUT OCTOBER 2011, WHILE TRAVELING AT APPROXIMATELY 40 MPH, MY 2007 BUICK LUCERNE'S ENGINE SUDDENLY SHUT OFF. THIS CAUSED THE LOSS OF POWER STEERING AND BRAKES (AND AIRBAG?). FORTUNATELY, I WAS ON A SECONDARY ROAD AND MANAGED TO GET THE VEHICLE TO THE SIDE OF THE ROAD WITHOUT ANY PROBLEM. INITIAL EFFORTS TO RESTART THE VEHICLE WERE UNSUCCESSFUL, SO I CALLED AAA FOR ASSISTANCE. AFTER ABOUT 15 MINUTES, AND BEFORE AAA ARRIVED, I WAS ABLE TO RESTART THE CAR AND DROVE HOME (IT WAS A SUNDAY). THE NEXT DAY I DROVE THE CAR TO THE DEALERSHIP WHERE I HAD PURCHASED IT (NEW) JUST OVER FIVE YEARS BEFORE (IT WAS JUST OUT OF WARRANTY). AFTER WHAT I WAS TOLD WAS A COMPLETE CHECK, NO APPARENT REASON FOR THE ENGINE QUITTING COULD BE FOUND. I DROVE THE CAR HOME AND AROUND TOWN FOR SEVERAL DAYS, WHEN THE SAME THING HAPPENED AGAIN. THIS TIME WHEN I TOOK THE CAR TO THE DEALERSHIP I TOLD MY SERVICE CONSULTANT THAT I REFUSED TO DRIVE THE CAR, WHICH I OCCASIONALLY USED TO TRANSPORT MY YOUNG GRANDCHILDREN, UNTIL THE PROBLEM HAD BEEN DIAGNOSED AND REPAIRED. WE AGREED THAT ONE OF THE MECHANICS COULD USE IT FOR HIS PERSONAL USE UNTIL THE PROBLEM REOCCURRED. AND IT DID. A FEW DAYS LATER THE DEALERSHIP INFORMED ME THAT THE CAR HAD AGAIN STALLED, THAT THE PROBLEM HAD BEEN DIAGNOSED, AND THAT THERE WOULD BE NO CHARGE WHEN I PICKED UP THE VEHICLE. THE PROBLEM, I WAS TOLD, WAS "IN A COMPUTER" THAT HAD BEEN REPLACED. I DROVE THE CAR FOR SEVERAL MONTHS AFTER THAT (BEFORE SELLING IT), AND THE PROBLEM DID NOT REOCCUR. I BROUGHT THIS TO THE ATTENTION OF BOTH GENERAL MOTORS AND ON-STAR (THE LATTER, JUST IN CASE THE SHUTDOWNS HAD BEEN PROMPTED BY THAT SYSTEM) AND NOBODY WOULD ACKNOWLEDGE THAT SIMILAR INCIDENTS WITH BUICKS HAD OCCURRED: AND THEY STILL WON'T. A CURSORY SEARCH OF THE INTERNET SHOWS SIMILAR PROBLEMS WITH OTHER BUICKS, YET THEY ARE NOT INCLUDED IN ANY RECALLS. WHY NOT? THANK YOU. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577199April 3, 2014
SERVICE BRAKES, ENGINE, STEERING
WHILE DRIVING AT 55-60 MPH IN 5:00 P.M. BATON ROUGE, LA TRAFFIC ON JOOR ROAD, I HEARD THE DOORS AUTOMATICALLY LOCK, THEN THE ENGINE DIED, I LOST POWER INCLUDING STEERING, BRAKES, AND ALMOST CAUSED A TERRIBLE PILE-UP AS MY CAR STOPPED IN HEAVY TRAFFIC. I HAD NO ABILITY TO STEER, BRAKE, NO POWER. I WAS AT THE MERCY OF GOD AND THIS DEAD CAR, PRAYING THAT NO ONE WAS KILLED. I EVENTUALLY WAS ABLE TO COAST TO A STOP. OTHER VEHICLES WERE ABLE TO MOVE TO OTHER LANES, ABANDONING ME TO THE RIGHT HAND LANE OF TRAFFIC. I CALLED ONSTAR AND THEY SHOULD HAVE THE RECORDING OF THE CONVERSATION, THE TERROR I WAS IN, AND THEIR INSTRUCTIONS. I HAVE 4 RECORDED INCIDENCES OF THE REPETITIVE NATURE OF THIS VEHICLE MALFUNCTION. I CAN PROVIDE DETAILS OF ALL INCIDENCES, FOLLOW-UPS WITH GM, AND EVENTUALLY HAVING TO PAYOFF THE PIECE OF "JUNK" AT A LOSS OF OVER $20,000. MY LAST GM PURCHASE. I HAVE SINCE BEEN DRIVING TOYOTAS. MY EXPERIENCES WITH GM MANAGEMENT WAS HORRIFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576698April 2, 2014
AIR BAGS, ELECTRICAL SYSTEM
I BOUGHT THE CAR A 2007 IN SEPTEMBER OF 2012 WITH 50000 MILES. WHEN DRIVING VARIES SPEEDS AND WHEN THE DRIVERS SEAT IS MOVED THE AIR BAG LIGHT WILL COME ON AT RANDOM. EVERY TIME IT COMES ON KNOW IT LASTS LONGER THAN BEFORE. HAVE TALKED TO SEVERAL PEOPLE AND THEY SAID THAT IF ITS ON AND I GET IN A ACCIDENT THE AIRBAGS MAY NOT WORK? WOULDN'T THAT BE A SAFETY ISSUE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576102April 1, 2014
STEERING
WHEN MAKING TURNS IN WET WEATHER, ESPECIALLY IF THERE IS A SMALL AMOUNT OF STANDING WATER, THE POWER STEERING FAILS COMPLETELY. WHEN THIS HAPPENS THE VEHICLE IS ALMOST IMPOSSIBLE TO CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575385March 28, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE IGNITION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561551January 26, 2014
WHEELS:RIM, WHEELS
I WISH TO FILE A COMPLAINT REGARDING THE FLAKING OF THE CHROME RIMS ON OUR 2007 BUICK LUCERNE CXL. I THINK IT IS A SAFETY ISSUE SINCE THE TIRE PRESSURE DROPS. WHEN I PURCHASED THE TIRES IN MAY, 2013, AT FLYNN TIRE IN PITTSBURGH, IT WAS POINTED OUT THAT THE CHROME CLAD FINISH WAS COMING OFF THE RIMS, AND THEY EVEN HAD TROUBLE BALANCING THE NEW TIRES. MY TIRE PRESSURE DROPS SO I HAVE TO PUT AIR IN THE TIRES EVERY 3 TO 4 DAYS. WE HAVE ONLY OWNED THE CAR SINCE JANUARY, 2012. IT WAS PURCHASED AT COLUSSEY CHEVROLET IN BRIDGEVILLE. IT WAS A CERTIFIED VEHICLE SO I FEEL THEY SHOULD HAVE CHECKED IT OUT AND REALIZED THE WHEELS WERE STARTING TO FLAKE. I SPOKE TO GM REP. AT 1-866-790-5700, EXT. 21733 IN AUGUST, 2013, AND WAS ASSIGNED GM FILE NO. 71-1235298454. SHE SPOKE TO THE SERVICE MGR. AT COLUSSEY, AND HE WAS GOING TO GIVE ME REFURBISHED WHEELS FOR MY CAR AT AN APPROXIMATE COST $300 A WHEEL. HE SAID THROUGH GM THEY WOULD COST ABOUT $480. I HAVE CALLED NUMEROUS TIMES AND LEFT MESSAGES, AND NO ONE HAS CALLED BACK TO GET THIS RESOLVED. I KNOW I AM NOT ALONE, BECAUSE ONLINE THERE ARE A NUMBER OF GM OWNERS WITH THE SAME PROBLEM ON GM VEHICLES AND GMC TRUCKS. I BELIEVE IT IS A GM DEFECT ISSUE AND I SHOULDN'T BE EXPECTED TO PAY $300 A WHEEL. I UNDERSTAND THEY WERE REPLACED AT NO CHARGE ON CADILLACS. THIS IS NOT OUR FIRST BUICK. I'VE OWNED GM'S SINCE 1976. I'VE HAD SIMILAR WHEELS ON SEVERAL OF THE VEHICLES AND NEVER HAD A PROBLEM EVEN THOUGH THE CARS HAD HIGHER MILES AND WERE OLDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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